Content has become a marketing buzzword. What is it, why is it so popular & how can you measure its success? This presentation covers content types, best practices, key metrics & tools.
3. QUESTIONS WE’LL ANSWER TODAY
WHAT is content marketing?
WHY content marketing?
HOW do you measure success?
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4. WHAT IS CONTENT MARKETING?
A marketing technique of creating
and distributing valuable, relevant
and consistent content to attract and
acquire a clearly defined audience –
with the objective of driving profitable
customer action.
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5. WHAT IS CONTENT MARKETING?
Content is created with a specific goal in
mind:
• Subscriptions
• Shares
• Purchases
• Engagement
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6. WHAT IS CONTENT MARKETING?
Content is created with a specific audience
in mind (B2C or B2B):
Current customers
Prospective
customers
Decision-makers
End users
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7. WHAT IS CONTENT MARKETING?
Content is created for many reasons other
than direct sales:
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Education Thought
Leadership
Search
Traffic
Trust
8. WHAT IS CONTENT MARKETING?
• Blog
• eBooks
• Whitepapers
• Case studies
• Reports
• Video
• Podcasts
• Webinars
• Infographics
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9. WHAT IS CONTENT MARKETING? BLOGGING.
In 2013, 84% of marketers rated
blogs as either somewhat or
very effective.
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10. WHAT IS CONTENT MARKETING? BLOGGING.
Companies that blog
15 or more times per
month receive 5x
more traffic than
companies that
don’t.
11. WHAT IS CONTENT MARKETING? BLOGGING.
Rotate between:
• Content type
• Audience
• Topic
• Goal
• Authors
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12. WHAT IS CONTENT MARKETING? SEO.
• Use a tool like
Google AdWords
to identify
keywords with
high search
results and low
competition.
• Do NOT keyword
stuff your
content.
13. WHAT IS CONTENT MARKETING? EBOOKS.
Put valuable assets like
eBooks, reports and
webinars behind a form to
help drive sales leads and
customer outreach.
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14. WHAT IS CONTENT MARKETING? INFOGRAPHICS.
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Great for customer sharing and
engagement.
15. WHAT IS CONTENT MARKETING? VIDEO.
90%
How much of the online content pie video is projected to dominate within the next
decade, according to YouTube
80%
The percentage of Internet users who recall watching a video ad on a website they
visited in the past 30 days
46%
Took some action after viewing that ad
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16. WHAT IS CONTENT MARKETING? VIDEO.
• VLOG (diary style)
• Vine (6 seconds;
looping)
• Events (record
keynotes)
• Interviews (live Q&A)
• Presentations
(explain a topic in-depth)
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17. WHAT IS CONTENT MARKETING? PODCASTS.
Flexible length; easy to create and upload.
Showcase thought leadership in your industry.
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19. WHAT IS CONTENT MARKETING? WHITEPAPERS.
Persuasive writing that must be backed up with facts/stats and sources.
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20. WHAT IS CONTENT MARKETING? REPORTS.
Break up chunks of info w/visuals & insights for what the data means to customers.
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21. WHAT IS CONTENT MARKETING? CASE STUDIES.
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Storytelling + quantifiable results = powerful tool.
22. WHAT IS CONTENT MARKETING? CURATION.
• News roundups
• Report summaries
• Commentary on a
trending topic
• Themed SlideShare
of customer-relevant
charts
• Bundle blog posts or
eBooks along a topic
they have in common
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23. WHAT IS CONTENT MARKETING? DISTRIBUTION.
Create one asset;
repackage it for
multiple channels.
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24. WHAT IS CONTENT MARKETING? LEAD GEN.
Newsletter Form:
Educate prospects
and drive
advocacy
Contact Us Form:
Sync prospects up
with sales
Lead Generation Form:
Provide valuable information;
get email addresses & job
titles
Event Registration Form:
Collect information for
reminders and followup
25. TL;DR: WHAT IS CONTENT MARKETING?
• Creating
• Curating
• Distributing
• Valuable
• Relevant
• Consistent
Objective:
Attract and acquire a clearly defined
audience to drive profitable customer action.
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34. HOW DO YOU MEASURE SUCCESS?
In click-throughs, in pageviews, in
comments and shares on social.
In bounce rate, in downloads,
signups and sales.
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36. HOW DO YOU MEASURE SUCCESS? DATA.
YouTube Insights or Wistia
Slideshare and Scribd
When un-gated, measure
downloads through your CRM platform or
Google Analytics
Native analytics tools
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37. HOW DO YOU MEASURE SUCCESS? SATISFACTION.
We should be able to produce quantity and
quality, deliver positive metrics and great
stories, generate broad reach and deeper
resonance. After all, it’s not content or
marketing. It’s content marketing. And we
need to give that first word much more
attention.
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Jay Acunzo,
sorryformarketing.com
39. CONTENT MARKETING BEST PRACTICES
Don’t be obvious
Diversify types of content
Publish consistently
Involve your customers
Involve your teams
Be part of the conversation
Be personable
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40. CONTENT MARKETING BEST PRACTICES
Articles with images get 94% more total views
On Facebook, posts that include photos have a 37%
higher level of engagement than just text
Use stock photos, screenshots, hand-drawn images
and charts
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46. GET IN TOUCH!
Juliana Casale
Content Marketing
Manager
Nanigans
Twitter:
@attackofthetext
@bostoncontent
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Editor's Notes
This is a bold statement, but Seth Godin has 421K followers so he probably knows what he’s talking about.
Walk through the three main questions we’ll be covering for an hour and a half.
Definition by the Content Marketing Institute.
VERY IMPORTANT: Can’t gauge success if you don’t first define goals. Do you want to boost engagement? Get more readers/followers? Increase signups? Your goal usually depends on what stage of business development your company is in.
VERY IMPORTANT: Can’t get audience to take action if you don’t know what will motivate them. Current/prospective customers: B2C; Decision-makers, end users: B2B.
VERY IMPORTANT: Need to diversify your content.
Go over the different content types.
A blog can be anything you want. Content to include: How-to’s, lists, expert Q&A’s, industry news roundups, opinion/controversial pieces, customer interviews, infographics, summaries (webinars, reports, eBooks), guest posts. Great for all levels of the marketing funnel – education, persuasion, sales, media, branding, content assets, company culture! Cover WordPress basic features (multiple authors, features (images, links, video), editorial calendar, backend edits, reporting, social sharing, comments). Ex: WordPress, Blogger.
Blogging is my favorite four-letter word. Hubspot: Based on Marketing Benchmarks from 7,000+ Businesses - Small businesses (1-10 employees) tend to see the biggest gain in traffic when they post more articles.
A blog can be anything you want. Content to include: How-to’s, lists, expert Q&A’s, industry news roundups, opinion/controversial pieces, customer interviews, infographics, summaries (webinars, reports, eBooks), guest posts.
Must be registered for AdWords to use. Allows you to search for keyword and ad group ideas, get historical statistics, see how a list of keywords might perform, and create a new keyword list. You can use this intelligence to inform your website copy and your blog content. Speaking of which…
Great for qualified sales leads. Discuss form gating, tips for compelling a download.
Benefits: 1. Infographics are extremely shareable. 2. Many studies have shown that people absorb and retain information better when text and images are combined on screen.
Video stats.
VLOG - Short for “video blog,” vlogs have been made popular by famous YouTube celebrities like Jenna Marbles (comedy), Michelle Phan (beauty tips), and Tobuscus (gaming). Each of these three celebs boasts several million views per video.
Vlogs are typically 1–5 minutes in length and can be about anything — unlike webinars, which are more thematic in nature.
VINE: Six seconds is very short, but also very reliable — the completion rate of a 6-second video is practically 100 percent.
EVENTS: Highlight takeaways
INTERVIEWS: Lead creatives can be interviewed about the vision for a new project; employees can make slice-of-life recruiting videos that showcase a culture of camaraderie, or your company could host an interview webinar that interviews industry experts via Skype.
PRESENTATIONS:
Reasons to podcast: (1) You only need a laptop. (2) Reach a niche audience (3) You’re in control of the length and time (4) The human voice is a powerful connective tool (5) Become a recognized expert. Examples: #TechItFwd is a chat on the awesomeness of Boston's startup ecosystem (for profit and nonprofit). Plain and simple. It's a podcast about what's happening, why it's happening, and who it is happening to. We bring you dynamic interviews with Boston's thought leaders to tell you the real story of how they got where they are, and where they think our community is headed. Unstuckable: We are on a mission to help people like you discover, learn and share the actions, skills and habits to get unstuck and to become UnStuckable.
Extend your reach. Small budget, big impact. Connect up to 1000 people in real time and record so you can upload it for future visitors. Allows your customers to ask questions live. Demo your product, launch a project, explain features, collect emails. Example: GoTo Meeting.
Typically, the purpose of a white paper is to advocate that a certain position is the best way to go or that a certain solution is best for a particular problem. When it is used for commercial purposes, it could influence the decision-making processes of current and prospective customers. Collect emails.
A report is a clearly structured document that presents information as clearly and succinctly as possible. Reports should be easy to read and professional in presentation.
Reports are used to help make decisions or account for actions. Reports use research to make recommendations for action.
A case study is a descriptive, exploratory or explanatory analysis of a person, group or event. Narrative arc: Intro/client’s goals. Strategy (targeting, creative, optimization). Results and takeaways.
Content curation is the process of sorting through the vast amounts of content on the web and presenting it in a meaningful and organized way around a specific theme. The work involves sifting, sorting, arranging, and publishing information. A content curator cherry picks the best content that is important and relevant to share with their community. It isn’t unlike what a museum curator does to produce an exhibition: They identify the theme, they provide the context, they decide which paintings to hang on the wall, how they should be annotated, and how they should be displayed for the public.
Content curation is not about collecting links or being an information pack rat, it is more about putting them into a context with organization, annotation, and presentation. Content curators provide a customized, vetted selection of the best and most relevant resources on a very specific topic or theme.
Starting in the center, we’d first figure out the biggest problem facing our audience, and then create a resource to help them solve that problem (in this example, by providing templates or a guide). Helps reel in highly qualified traffic to convert.
Every other activity around that would serve a single purpose: Drive traffic to the content offer. The activities around the wheel are quicker to do and more repeatable, plus they’re great at generating traffic and reach. The core offer in the middle is not so great at reach, but it focuses on resonance. It’s the most desirable piece in all of it because it solves a huge problem for the buyer, but it’s also built to convert that traffic for us. FORM-GATING: content such as white papers, case studies, E-books and infographics.
With content such as white papers, E-books and infographics to learn more about relevant industry trends and specific solutions, organizations use these assets to generate leads. Examples of how to set up/collect form data: FormStack, FormAssembly.
Review what we just learned.
Ask the class.
Conversion = the point at which a recipient of a marketing message performs a desired action. In other words, conversion is simply getting someone to respond to your CTA. Ex: Getting someone to open an email, filling out a registration form to read your website content – most importantly, buying/subscribing to your product.
Consumers have shut off the traditional world of marketing. They own a DVR to skip television advertising, often ignore magazine advertising, and now have become so adept at online “surfing” that they can take in online information without a care for banners or buttons (making them irrelevant). Content marketing is the art of communicating with your customers and prospects without selling. It is non-interruption marketing.
Communication is interactive and two-way. Customers comes to YOU! Via search engines, referrals, social media. Marketers provide value. They seek to entertain and educate.
Brief overview of the marketing funnel & why targeting with tools is so important.
You can distribute content any number of ways – stats, photos, emails, social media, collections.
Reasons why you would use content marketing.
Ask the class.
I am a huge nerd.
Google Analytics is a go-to tool for monitoring your website and all interactions with it. Install a tracking code and view reports within 24 hours. Why is bounce rate and time spent on site important?
Page views: These are easy to measure using Google Analytics or a similar web analytics program. Video views. YouTube Insights and similar data work best here. Document views: Slideshare and Scribd both simplify your access to this data. Downloads: When un-gated, measure downloads through your CRM platform or Google Analytics and other web analytics software. Social chatter: Services like Mention.net, Radian6, Sysomos, and Viralheat are all viable options.
Definition by the Content Marketing Institute.
Troubleshooting tips – What’s your top-performing content, and how can you spin it into a series? What’s going on in your industry right now? What stumbling blocks are there for sales? What are your customers saying? When all else fails, send out a survey to ask how you can help them in their day to day lives, or ask for user-generated content.
Conversions happen after the click, which is when your audience has to spend time with your stuff. The content needs to be good enough to resonate emotionally or intellectually with another person. Know your goals: Shares, subscriptions, conversions, et cetera. Know your audience, too.
Conversions happen after the click, which is when your audience has to spend time with your stuff. The content needs to be good enough to resonate emotionally or intellectually with another person. Know your goals: Shares, subscriptions, conversions, et cetera. Know your audience, too.
Here are a few tools for elevating your visuals.
Wistia allows you to embed videos to your site for free, tweak widgets and easily track views/shares. Directr is an app that allows easy video production using your smartphone.
Hubspot is a very large database of content marketing resources.
Allow ten minutes for Q&A.
Brief intro – my name, where I work, English major at UF, etc.