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1 of 46
#cmintro
INTRO TO CONTENT MARKETING 
#cmintro
QUESTIONS WE’LL ANSWER TODAY 
WHAT is content marketing? 
WHY content marketing? 
HOW do you measure success? 
#cmintro
WHAT IS CONTENT MARKETING? 
A marketing technique of creating 
and distributing valuable, relevant 
and consistent content to attract and 
acquire a clearly defined audience – 
with the objective of driving profitable 
customer action. 
#cmintro
WHAT IS CONTENT MARKETING? 
Content is created with a specific goal in 
mind: 
• Subscriptions 
• Shares 
• Purchases 
• Engagement 
#cmintro
WHAT IS CONTENT MARKETING? 
Content is created with a specific audience 
in mind (B2C or B2B): 
Current customers 
Prospective 
customers 
Decision-makers 
End users 
#cmintro
WHAT IS CONTENT MARKETING? 
Content is created for many reasons other 
than direct sales: 
#cmintro 
Education Thought 
Leadership 
Search 
Traffic 
Trust
WHAT IS CONTENT MARKETING? 
• Blog 
• eBooks 
• Whitepapers 
• Case studies 
• Reports 
• Video 
• Podcasts 
• Webinars 
• Infographics 
#cmintro
WHAT IS CONTENT MARKETING? BLOGGING. 
In 2013, 84% of marketers rated 
blogs as either somewhat or 
very effective. 
#cmintro
WHAT IS CONTENT MARKETING? BLOGGING. 
Companies that blog 
15 or more times per 
month receive 5x 
more traffic than 
companies that 
don’t.
WHAT IS CONTENT MARKETING? BLOGGING. 
Rotate between: 
• Content type 
• Audience 
• Topic 
• Goal 
• Authors 
#cmintro
WHAT IS CONTENT MARKETING? SEO. 
• Use a tool like 
Google AdWords 
to identify 
keywords with 
high search 
results and low 
competition. 
• Do NOT keyword 
stuff your 
content.
WHAT IS CONTENT MARKETING? EBOOKS. 
Put valuable assets like 
eBooks, reports and 
webinars behind a form to 
help drive sales leads and 
customer outreach. 
#cmintro
WHAT IS CONTENT MARKETING? INFOGRAPHICS. 
#cmintro 
Great for customer sharing and 
engagement.
WHAT IS CONTENT MARKETING? VIDEO. 
90% 
How much of the online content pie video is projected to dominate within the next 
decade, according to YouTube 
80% 
The percentage of Internet users who recall watching a video ad on a website they 
visited in the past 30 days 
46% 
Took some action after viewing that ad 
#cmintro
WHAT IS CONTENT MARKETING? VIDEO. 
• VLOG (diary style) 
• Vine (6 seconds; 
looping) 
• Events (record 
keynotes) 
• Interviews (live Q&A) 
• Presentations 
(explain a topic in-depth) 
#cmintro
WHAT IS CONTENT MARKETING? PODCASTS. 
Flexible length; easy to create and upload. 
Showcase thought leadership in your industry. 
#cmintro
WHAT IS CONTENT MARKETING? WEBINARS. 
#cmintro
WHAT IS CONTENT MARKETING? WHITEPAPERS. 
Persuasive writing that must be backed up with facts/stats and sources. 
#cmintro
WHAT IS CONTENT MARKETING? REPORTS. 
Break up chunks of info w/visuals & insights for what the data means to customers. 
#cmintro
WHAT IS CONTENT MARKETING? CASE STUDIES. 
#cmintro 
Storytelling + quantifiable results = powerful tool.
WHAT IS CONTENT MARKETING? CURATION. 
• News roundups 
• Report summaries 
• Commentary on a 
trending topic 
• Themed SlideShare 
of customer-relevant 
charts 
• Bundle blog posts or 
eBooks along a topic 
they have in common 
#cmintro
WHAT IS CONTENT MARKETING? DISTRIBUTION. 
Create one asset; 
repackage it for 
multiple channels. 
#cmintro
WHAT IS CONTENT MARKETING? LEAD GEN. 
Newsletter Form: 
Educate prospects 
and drive 
advocacy 
Contact Us Form: 
Sync prospects up 
with sales 
Lead Generation Form: 
Provide valuable information; 
get email addresses & job 
titles 
Event Registration Form: 
Collect information for 
reminders and followup
TL;DR: WHAT IS CONTENT MARKETING? 
• Creating 
• Curating 
• Distributing 
• Valuable 
• Relevant 
• Consistent 
Objective: 
Attract and acquire a clearly defined 
audience to drive profitable customer action. 
#cmintro
WHY CONTENT MARKETING? 
#cmintro
EXACT TARGET - THE STATE OF MARKETING 
2014 
47% 
of marketers listed 
driving increased 
conversion rates 
as a 2014 priority
Traditional sales techniques are interruptive, and people have learned to tune them 
out.
WHY CONTENT MARKETING? VALUE. 
#cmintro
WHY CONTENT MARKETING? FUNNEL PHYSICS. 
Awareness >> 
Interest >> 
Consideration >> 
Intent >> 
Evaluation >> 
Purchase
WHY CONTENT MARKETING? AMPLIFICATION. 
#cmintro 
68% of marketers believe email is core to their business.
TL; DR: WHY CONTENT MARKETING? 
- Differentiate from competitors 
- Position your brand/staff as thought 
leaders 
- Drive website traffic, inbound links & 
sales leads 
- Optimize for search engines 
- Build customer loyalty 
#cmintro
HOW DO YOU MEASURE SUCCESS? 
#cmintro
HOW DO YOU MEASURE SUCCESS? 
In click-throughs, in pageviews, in 
comments and shares on social. 
In bounce rate, in downloads, 
signups and sales. 
#cmintro
HOW DO YOU MEASURE SUCCESS? 
VISITOR BEHAVIOR.
HOW DO YOU MEASURE SUCCESS? DATA. 
YouTube Insights or Wistia 
Slideshare and Scribd 
When un-gated, measure 
downloads through your CRM platform or 
Google Analytics 
Native analytics tools 
#cmintro
HOW DO YOU MEASURE SUCCESS? SATISFACTION. 
We should be able to produce quantity and 
quality, deliver positive metrics and great 
stories, generate broad reach and deeper 
resonance. After all, it’s not content or 
marketing. It’s content marketing. And we 
need to give that first word much more 
attention. 
#cmintro 
Jay Acunzo, 
sorryformarketing.com
#cmintro
CONTENT MARKETING BEST PRACTICES 
Don’t be obvious 
Diversify types of content 
Publish consistently 
Involve your customers 
Involve your teams 
Be part of the conversation 
Be personable 
#cmintro
CONTENT MARKETING BEST PRACTICES 
Articles with images get 94% more total views 
On Facebook, posts that include photos have a 37% 
higher level of engagement than just text 
Use stock photos, screenshots, hand-drawn images 
and charts 
#cmintro
CONTENT MARKETING TOOLS (MOSTLY FREE!) 
Image Sourcing: 
• Flickr 
• Shutterstock 
• Apture 
• Unsplash 
Manipulation: 
• Canva 
• Skitch
CONTENT MARKETING TOOLS (MOSTLY FREE!) 
#cmintro
CONTENT MARKETING RESOURCES 
• How-to’s 
• Templates 
• Stock 
photos 
• eBooks 
• Infographic 
#cmintro 
s
CONTENT MARKETING RESOURCES 
#cmintro
GET IN TOUCH! 
Juliana Casale 
Content Marketing 
Manager 
Nanigans 
Twitter: 
@attackofthetext 
@bostoncontent 
#cmintro

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Content Marketing For Beginners: What, Why and How

  • 2. INTRO TO CONTENT MARKETING #cmintro
  • 3. QUESTIONS WE’LL ANSWER TODAY WHAT is content marketing? WHY content marketing? HOW do you measure success? #cmintro
  • 4. WHAT IS CONTENT MARKETING? A marketing technique of creating and distributing valuable, relevant and consistent content to attract and acquire a clearly defined audience – with the objective of driving profitable customer action. #cmintro
  • 5. WHAT IS CONTENT MARKETING? Content is created with a specific goal in mind: • Subscriptions • Shares • Purchases • Engagement #cmintro
  • 6. WHAT IS CONTENT MARKETING? Content is created with a specific audience in mind (B2C or B2B): Current customers Prospective customers Decision-makers End users #cmintro
  • 7. WHAT IS CONTENT MARKETING? Content is created for many reasons other than direct sales: #cmintro Education Thought Leadership Search Traffic Trust
  • 8. WHAT IS CONTENT MARKETING? • Blog • eBooks • Whitepapers • Case studies • Reports • Video • Podcasts • Webinars • Infographics #cmintro
  • 9. WHAT IS CONTENT MARKETING? BLOGGING. In 2013, 84% of marketers rated blogs as either somewhat or very effective. #cmintro
  • 10. WHAT IS CONTENT MARKETING? BLOGGING. Companies that blog 15 or more times per month receive 5x more traffic than companies that don’t.
  • 11. WHAT IS CONTENT MARKETING? BLOGGING. Rotate between: • Content type • Audience • Topic • Goal • Authors #cmintro
  • 12. WHAT IS CONTENT MARKETING? SEO. • Use a tool like Google AdWords to identify keywords with high search results and low competition. • Do NOT keyword stuff your content.
  • 13. WHAT IS CONTENT MARKETING? EBOOKS. Put valuable assets like eBooks, reports and webinars behind a form to help drive sales leads and customer outreach. #cmintro
  • 14. WHAT IS CONTENT MARKETING? INFOGRAPHICS. #cmintro Great for customer sharing and engagement.
  • 15. WHAT IS CONTENT MARKETING? VIDEO. 90% How much of the online content pie video is projected to dominate within the next decade, according to YouTube 80% The percentage of Internet users who recall watching a video ad on a website they visited in the past 30 days 46% Took some action after viewing that ad #cmintro
  • 16. WHAT IS CONTENT MARKETING? VIDEO. • VLOG (diary style) • Vine (6 seconds; looping) • Events (record keynotes) • Interviews (live Q&A) • Presentations (explain a topic in-depth) #cmintro
  • 17. WHAT IS CONTENT MARKETING? PODCASTS. Flexible length; easy to create and upload. Showcase thought leadership in your industry. #cmintro
  • 18. WHAT IS CONTENT MARKETING? WEBINARS. #cmintro
  • 19. WHAT IS CONTENT MARKETING? WHITEPAPERS. Persuasive writing that must be backed up with facts/stats and sources. #cmintro
  • 20. WHAT IS CONTENT MARKETING? REPORTS. Break up chunks of info w/visuals & insights for what the data means to customers. #cmintro
  • 21. WHAT IS CONTENT MARKETING? CASE STUDIES. #cmintro Storytelling + quantifiable results = powerful tool.
  • 22. WHAT IS CONTENT MARKETING? CURATION. • News roundups • Report summaries • Commentary on a trending topic • Themed SlideShare of customer-relevant charts • Bundle blog posts or eBooks along a topic they have in common #cmintro
  • 23. WHAT IS CONTENT MARKETING? DISTRIBUTION. Create one asset; repackage it for multiple channels. #cmintro
  • 24. WHAT IS CONTENT MARKETING? LEAD GEN. Newsletter Form: Educate prospects and drive advocacy Contact Us Form: Sync prospects up with sales Lead Generation Form: Provide valuable information; get email addresses & job titles Event Registration Form: Collect information for reminders and followup
  • 25. TL;DR: WHAT IS CONTENT MARKETING? • Creating • Curating • Distributing • Valuable • Relevant • Consistent Objective: Attract and acquire a clearly defined audience to drive profitable customer action. #cmintro
  • 27. EXACT TARGET - THE STATE OF MARKETING 2014 47% of marketers listed driving increased conversion rates as a 2014 priority
  • 28. Traditional sales techniques are interruptive, and people have learned to tune them out.
  • 29. WHY CONTENT MARKETING? VALUE. #cmintro
  • 30. WHY CONTENT MARKETING? FUNNEL PHYSICS. Awareness >> Interest >> Consideration >> Intent >> Evaluation >> Purchase
  • 31. WHY CONTENT MARKETING? AMPLIFICATION. #cmintro 68% of marketers believe email is core to their business.
  • 32. TL; DR: WHY CONTENT MARKETING? - Differentiate from competitors - Position your brand/staff as thought leaders - Drive website traffic, inbound links & sales leads - Optimize for search engines - Build customer loyalty #cmintro
  • 33. HOW DO YOU MEASURE SUCCESS? #cmintro
  • 34. HOW DO YOU MEASURE SUCCESS? In click-throughs, in pageviews, in comments and shares on social. In bounce rate, in downloads, signups and sales. #cmintro
  • 35. HOW DO YOU MEASURE SUCCESS? VISITOR BEHAVIOR.
  • 36. HOW DO YOU MEASURE SUCCESS? DATA. YouTube Insights or Wistia Slideshare and Scribd When un-gated, measure downloads through your CRM platform or Google Analytics Native analytics tools #cmintro
  • 37. HOW DO YOU MEASURE SUCCESS? SATISFACTION. We should be able to produce quantity and quality, deliver positive metrics and great stories, generate broad reach and deeper resonance. After all, it’s not content or marketing. It’s content marketing. And we need to give that first word much more attention. #cmintro Jay Acunzo, sorryformarketing.com
  • 39. CONTENT MARKETING BEST PRACTICES Don’t be obvious Diversify types of content Publish consistently Involve your customers Involve your teams Be part of the conversation Be personable #cmintro
  • 40. CONTENT MARKETING BEST PRACTICES Articles with images get 94% more total views On Facebook, posts that include photos have a 37% higher level of engagement than just text Use stock photos, screenshots, hand-drawn images and charts #cmintro
  • 41. CONTENT MARKETING TOOLS (MOSTLY FREE!) Image Sourcing: • Flickr • Shutterstock • Apture • Unsplash Manipulation: • Canva • Skitch
  • 42. CONTENT MARKETING TOOLS (MOSTLY FREE!) #cmintro
  • 43. CONTENT MARKETING RESOURCES • How-to’s • Templates • Stock photos • eBooks • Infographic #cmintro s
  • 45.
  • 46. GET IN TOUCH! Juliana Casale Content Marketing Manager Nanigans Twitter: @attackofthetext @bostoncontent #cmintro

Editor's Notes

  1. This is a bold statement, but Seth Godin has 421K followers so he probably knows what he’s talking about.
  2. Walk through the three main questions we’ll be covering for an hour and a half.
  3. Definition by the Content Marketing Institute.
  4. VERY IMPORTANT: Can’t gauge success if you don’t first define goals. Do you want to boost engagement? Get more readers/followers? Increase signups? Your goal usually depends on what stage of business development your company is in.
  5. VERY IMPORTANT: Can’t get audience to take action if you don’t know what will motivate them. Current/prospective customers: B2C; Decision-makers, end users: B2B.
  6. VERY IMPORTANT: Need to diversify your content.
  7. Go over the different content types.
  8. A blog can be anything you want. Content to include: How-to’s, lists, expert Q&A’s, industry news roundups, opinion/controversial pieces, customer interviews, infographics, summaries (webinars, reports, eBooks), guest posts. Great for all levels of the marketing funnel – education, persuasion, sales, media, branding, content assets, company culture! Cover WordPress basic features (multiple authors, features (images, links, video), editorial calendar, backend edits, reporting, social sharing, comments). Ex: WordPress, Blogger.
  9. Blogging is my favorite four-letter word. Hubspot: Based on Marketing Benchmarks from 7,000+ Businesses - Small businesses (1-10 employees) tend to see the biggest gain in traffic when they post more articles.
  10. A blog can be anything you want. Content to include: How-to’s, lists, expert Q&A’s, industry news roundups, opinion/controversial pieces, customer interviews, infographics, summaries (webinars, reports, eBooks), guest posts.
  11. Must be registered for AdWords to use. Allows you to search for keyword and ad group ideas, get historical statistics, see how a list of keywords might perform, and create a new keyword list. You can use this intelligence to inform your website copy and your blog content. Speaking of which…
  12. Great for qualified sales leads. Discuss form gating, tips for compelling a download.
  13. Benefits: 1. Infographics are extremely shareable. 2. Many studies have shown that people absorb and retain information better when text and images are combined on screen.
  14. Video stats.
  15. VLOG - Short for “video blog,” vlogs have been made popular by famous YouTube celebrities like Jenna Marbles (comedy), Michelle Phan (beauty tips), and Tobuscus (gaming). Each of these three celebs boasts several million views per video. Vlogs are typically 1–5 minutes in length and can be about anything — unlike webinars, which are more thematic in nature. VINE: Six seconds is very short, but also very reliable — the completion rate of a 6-second video is practically 100 percent. EVENTS: Highlight takeaways INTERVIEWS: Lead creatives can be interviewed about the vision for a new project; employees can make slice-of-life recruiting videos that showcase a culture of camaraderie, or your company could host an interview webinar that interviews industry experts via Skype. PRESENTATIONS:
  16. Reasons to podcast: (1) You only need a laptop. (2) Reach a niche audience (3) You’re in control of the length and time (4) The human voice is a powerful connective tool (5) Become a recognized expert. Examples: #TechItFwd is a chat on the awesomeness of Boston's startup ecosystem (for profit and nonprofit). Plain and simple.  It's a podcast about what's happening, why it's happening, and who it is happening to.  We bring you dynamic interviews with Boston's thought leaders to tell you the real story of how they got where they are, and where they think our community is headed. Unstuckable: We are on a mission to help people like you discover, learn and share the actions, skills and habits to get unstuck and to become UnStuckable.
  17. Extend your reach. Small budget, big impact. Connect up to 1000 people in real time and record so you can upload it for future visitors. Allows your customers to ask questions live. Demo your product, launch a project, explain features, collect emails. Example: GoTo Meeting.
  18. Typically, the purpose of a white paper is to advocate that a certain position is the best way to go or that a certain solution is best for a particular problem. When it is used for commercial purposes, it could influence the decision-making processes of current and prospective customers. Collect emails.
  19. A report is a clearly structured document that presents information as clearly and succinctly as possible.  Reports should be easy to read and professional in presentation. Reports are used to help make decisions or account for actions. Reports use research to make recommendations for action. 
  20. A case study is a descriptive, exploratory or explanatory analysis of a person, group or event. Narrative arc: Intro/client’s goals. Strategy (targeting, creative, optimization). Results and takeaways.
  21. Content curation is the process of sorting through the vast amounts of content on the web and presenting it in a meaningful and organized way around a specific theme.  The work  involves  sifting, sorting, arranging, and publishing information.  A content curator cherry picks the best content that is important and relevant to share with their community. It isn’t unlike what a museum curator does to produce an exhibition:   They identify the theme, they provide the context, they decide which paintings to hang on the wall, how they should be annotated, and how they should be displayed for the public. Content curation is not about collecting links or being an information pack rat, it is more about putting them into a context with organization, annotation, and presentation. Content curators provide a customized, vetted selection of the best and most relevant  resources on a very specific topic or theme.
  22. Starting in the center, we’d first figure out the biggest problem facing our audience, and then create a resource to help them solve that problem (in this example, by providing templates or a guide). Helps reel in highly qualified traffic to convert. Every other activity around that would serve a single purpose: Drive traffic to the content offer. The activities around the wheel are quicker to do and more repeatable, plus they’re great at generating traffic and reach. The core offer in the middle is not so great at reach, but it focuses on resonance. It’s the most desirable piece in all of it because it solves a huge problem for the buyer, but it’s also built to convert that traffic for us. FORM-GATING: content such as white papers, case studies, E-books and infographics.
  23. With content such as white papers, E-books and infographics to learn more about relevant industry trends and specific solutions, organizations use these assets to generate leads. Examples of how to set up/collect form data: FormStack, FormAssembly.
  24. Review what we just learned.
  25. Ask the class.
  26. Conversion = the point at which a recipient of a marketing message performs a desired action. In other words, conversion is simply getting someone to respond to your CTA. Ex: Getting someone to open an email, filling out a registration form to read your website content – most importantly, buying/subscribing to your product.
  27. Consumers have shut off the traditional world of marketing. They own a DVR to skip television advertising, often ignore magazine advertising, and now have become so adept at online “surfing” that they can take in online information without a care for banners or buttons (making them irrelevant). Content marketing is the art of communicating with your customers and prospects without selling. It is non-interruption marketing. 
  28. Communication is interactive and two-way. Customers comes to YOU! Via search engines, referrals, social media. Marketers provide value. They seek to entertain and educate.
  29. Brief overview of the marketing funnel & why targeting with tools is so important.
  30. You can distribute content any number of ways – stats, photos, emails, social media, collections.
  31. Reasons why you would use content marketing.
  32. Ask the class.
  33. I am a huge nerd.
  34. Google Analytics is a go-to tool for monitoring your website and all interactions with it. Install a tracking code and view reports within 24 hours. Why is bounce rate and time spent on site important?
  35. Page views: These are easy to measure using Google Analytics or a similar web analytics program. Video views. YouTube Insights and similar data work best here. Document views: Slideshare and Scribd both simplify your access to this data. Downloads: When un-gated, measure downloads through your CRM platform or Google Analytics and other web analytics software. Social chatter: Services like Mention.net, Radian6, Sysomos, and Viralheat are all viable options.
  36. Definition by the Content Marketing Institute.
  37. Troubleshooting tips – What’s your top-performing content, and how can you spin it into a series? What’s going on in your industry right now? What stumbling blocks are there for sales? What are your customers saying? When all else fails, send out a survey to ask how you can help them in their day to day lives, or ask for user-generated content.
  38. Conversions happen after the click, which is when your audience has to spend time with your stuff. The content needs to be good enough to resonate emotionally or intellectually with another person. Know your goals: Shares, subscriptions, conversions, et cetera. Know your audience, too.
  39. Conversions happen after the click, which is when your audience has to spend time with your stuff. The content needs to be good enough to resonate emotionally or intellectually with another person. Know your goals: Shares, subscriptions, conversions, et cetera. Know your audience, too.
  40. Here are a few tools for elevating your visuals.
  41. Wistia allows you to embed videos to your site for free, tweak widgets and easily track views/shares. Directr is an app that allows easy video production using your smartphone.
  42. Hubspot is a very large database of content marketing resources.
  43. Allow ten minutes for Q&A.
  44. Brief intro – my name, where I work, English major at UF, etc.