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CONTENT MARKETING
MASTER CLASS
1.Youtility: How We Look At Content
2.Ten Things Content Marketers Get Wrong
3.Content Marketing Operations
2
Overview
YOUTILITY
Why Smart Marketing is
About Help not Hype
The difference
between helping
and selling is just
2 letters
@jaybaer
YOUTILITY
Youtility is
marketing so
useful, people
would pay for it
@jaybaer
friend of mine awareness
@jaybaer
#Infusioncon
YoutilityBook.com
Be a farmer, not
just a hunter
@jaybaer
Youtility is Required
You are
competing for
attention against
everything
Friend of mine
awareness is
replacing top of
mind awareness
If you create
Youtility, your
customers will
keep you close
Do you have the
courage to
create Youtility?
3 types of
Youtility
1. Self-Serve
Information
5.3
10.4
Sources Needed Before Making a Purchase
2010 2011
Google
By year-end 2015, mobile will represent 70%
of total US searches.
If you make a bad decision now, you’re just lazy
In 2012, 72% of
Internet users looked
online for health
information.
Pew Internet, 2012
@jaybaer
@jaybaer
Average new customer reads 105 pages
Relationships are
created with data
and information,
not just people
If you teach
better, you
sell more
2. Radical
Transparency
Trust is the prism
through which all
business success
must pass
3. Real-Time
Relevancy
@jaybaer
Give yourself
permission to make
the story bigger
Marketing Sideways
transcends the
transaction
How to
create
Youtility
What Do They Need?
We are surrounded
by data, but
starved for insights
How Can You
Address That Need?
Atomize your
Youtility
Market Your
Marketing
Youtility is a Process
Not a Project
Inspiration doesn’t
respond to
meeting requests
Ask yourself
every day
Is your marketing
so useful, people
would pay for it?
10
THINGS
TO FIX
10 MISTAKES TO AVOID
Not Knowing Your Audience
#1
‹#›
“70% of B2B marketers
are creating more
content in 2015.”
‹#›
70%
Create Content
Marketing
38%
Say It’s
Effective
Yet Only
No About Page
#2
Not Promoting Your Content
on Social
#3
Content is fire,
social media
is gasoline
Use social to
promote Youtility
first, company
second
“Useful articles are
forwarded 30% more
often than average.”
Contagious, 2013
Social media wasn’t
intended to be the
world’s shortest press
release
Not Sharing Personal Stories
#4
The difference between
“here’s what I learned”
and “this is what this is”
Poor Editing & Typos
#5
True for video
<2 minute rule
True for web copy
Ideal blog post:
750-1500 words
True for still images
Square? Horizontal?
No Editorial Mission or Voice
#6
Good editorial
missions create loyal
followers
They know what to
expect from you
Keeps them coming
back for more
Not Visual Enough
#7
People are lazy. They read only 20% of the
text on a page. When an image is paired
with it, they retain 65% of the content three
days later.
Not Analyzing Data
#8
If you don’t know what’s popular, how can
you create more of it?
Google Analytics
Content shares on social media
Email surveys
Hashtag analysis (what’s trending?)
Third parties, like BuzzSumo
Where To Find Data
Poor Headlines
#9
90
What is the optimum
headline length?
?
6-8 words.
?
Top 25 Convince & Convert Posts
92
Ultimate Headline Template
93
Ignoring Comments
#10
You might have sparked a thrilled
discovery or conversation, but if you don’t
monitor comments you’ll never know it
CONTENT
OPERATIONS
The See-Think-Do Model
See: Awareness
Think: Consideration, Research
Do: Conversion Action
Share: Sharing Activity, Public
Reviews/Opinion, User Generated
Content
SEE
THINK
DO
SHARE
For every big piece of content that you launch,
it should be able to produce at least eight
additional pieces of content in various media
types that tie back to this concept
Your team should plan the additional eight
pieces of content when starting to plan for each
major content effort
Follow the 1:8 Rule
Podcast
Episode
Show Blog Post
Twitter Graphics
Facebook Graphics
Instagram Graphics
Transcript
Medium Blog Post
LinkedIn Post
YouTube Video
100
Amplify Through
Brand Ambassadors
For each brick you should tap into engaged consumers
as a way to amplify content and messages
Why is this important? Word-of-mouth is among the most
trusted referral sources among consumers
A tool like SocialToaster allows you to send prewritten
social media messages to consumers enrolled in the
program, and when they share the content they’re
rewarded with prizes
Align With
Fan Usage
Be There When Fans Are
Peak usage is between 5:00 - 7:00 p.m.
Ensure publishing window to aligns
with hours fans are on Facebook:
7am - 8pm MST. Increase post
frequency during these hours (or
optimize and republish as needed)
Consider publishing content with a
strong call-to-action (purchase)
Thurs-Sun as customers gear up for
weekend
Align With
Personas
‹#›
Generate awareness
Generate leads
Close new sales
Drive renewals
Fulfill customer
service
‹#›
Key Principle
Understand the questions that customers
must answer before buying, and answer
those questions – for every persona –
proactively, with content
‹#›
Is your marketing
so useful, people
would pay for it?
CONTENT MARKETING
MASTER CLASS

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Content Marketing Master Class - Daniel Lemin, Convince and Convert

Editor's Notes

  1. I don't know about you, but for me it sometimes feels like marketing has changed more in the past five years than in the 20 years before that. Of course, there are many, many new ways to communicate and interact with customers and prospects. Social media and all of its permutations. Marketing automation, which has really ramped up in the past few years. And certainly, the importance of mobile. But even more than those developments, something bigger and more fundamental has happened. A shift that has revolutionized how we communicate to prospects and customers. And a shift that is changing the very nature of marketing and sales, and how they work together. And that shift is content marketing and its impact on customer experience.
  2. I don't know about you, but for me it sometimes feels like marketing has changed more in the past five years than in the 20 years before that. Of course, there are many, many new ways to communicate and interact with customers and prospects. Social media and all of its permutations. Marketing automation, which has really ramped up in the past few years. And certainly, the importance of mobile. But even more than those developments, something bigger and more fundamental has happened. A shift that has revolutionized how we communicate to prospects and customers. And a shift that is changing the very nature of marketing and sales, and how they work together. And that shift is content marketing and its impact on customer experience.
  3. According to the Content Marketing Institute, 70% of B2B marketers say they are creating more content in 2015 than they have in the past. That's probably true for many of you as well. First, a show of hands: How many of you are in marketing (hands). Great, welcome! Now how many of you are in sales are some other non-marketing role? (hands) Fantastic. Thanks for joining us today. For you marketers, show of hands, how many of you are creating more content now than you used to? There you go. The trend holds true here as well.
  4. But here’s the interesting thing about B2B content marketing. 70% of companies are creating more content than ever, but only 38% of them – and perhaps you – say that content marketing is clearly effective. And that’s what we’re going to work on today….understanding how to create content that makes a difference in your business.
  5. I don't know about you, but for me it sometimes feels like marketing has changed more in the past five years than in the 20 years before that. Of course, there are many, many new ways to communicate and interact with customers and prospects. Social media and all of its permutations. Marketing automation, which has really ramped up in the past few years. And certainly, the importance of mobile. But even more than those developments, something bigger and more fundamental has happened. A shift that has revolutionized how we communicate to prospects and customers. And a shift that is changing the very nature of marketing and sales, and how they work together. And that shift is content marketing and its impact on customer experience.
  6. I don't know about you, but for me it sometimes feels like marketing has changed more in the past five years than in the 20 years before that. Of course, there are many, many new ways to communicate and interact with customers and prospects. Social media and all of its permutations. Marketing automation, which has really ramped up in the past few years. And certainly, the importance of mobile. But even more than those developments, something bigger and more fundamental has happened. A shift that has revolutionized how we communicate to prospects and customers. And a shift that is changing the very nature of marketing and sales, and how they work together. And that shift is content marketing and its impact on customer experience.
  7. I don't know about you, but for me it sometimes feels like marketing has changed more in the past five years than in the 20 years before that. Of course, there are many, many new ways to communicate and interact with customers and prospects. Social media and all of its permutations. Marketing automation, which has really ramped up in the past few years. And certainly, the importance of mobile. But even more than those developments, something bigger and more fundamental has happened. A shift that has revolutionized how we communicate to prospects and customers. And a shift that is changing the very nature of marketing and sales, and how they work together. And that shift is content marketing and its impact on customer experience.
  8. I don't know about you, but for me it sometimes feels like marketing has changed more in the past five years than in the 20 years before that. Of course, there are many, many new ways to communicate and interact with customers and prospects. Social media and all of its permutations. Marketing automation, which has really ramped up in the past few years. And certainly, the importance of mobile. But even more than those developments, something bigger and more fundamental has happened. A shift that has revolutionized how we communicate to prospects and customers. And a shift that is changing the very nature of marketing and sales, and how they work together. And that shift is content marketing and its impact on customer experience.
  9. I don't know about you, but for me it sometimes feels like marketing has changed more in the past five years than in the 20 years before that. Of course, there are many, many new ways to communicate and interact with customers and prospects. Social media and all of its permutations. Marketing automation, which has really ramped up in the past few years. And certainly, the importance of mobile. But even more than those developments, something bigger and more fundamental has happened. A shift that has revolutionized how we communicate to prospects and customers. And a shift that is changing the very nature of marketing and sales, and how they work together. And that shift is content marketing and its impact on customer experience.
  10. I don't know about you, but for me it sometimes feels like marketing has changed more in the past five years than in the 20 years before that. Of course, there are many, many new ways to communicate and interact with customers and prospects. Social media and all of its permutations. Marketing automation, which has really ramped up in the past few years. And certainly, the importance of mobile. But even more than those developments, something bigger and more fundamental has happened. A shift that has revolutionized how we communicate to prospects and customers. And a shift that is changing the very nature of marketing and sales, and how they work together. And that shift is content marketing and its impact on customer experience.
  11. I don't know about you, but for me it sometimes feels like marketing has changed more in the past five years than in the 20 years before that. Of course, there are many, many new ways to communicate and interact with customers and prospects. Social media and all of its permutations. Marketing automation, which has really ramped up in the past few years. And certainly, the importance of mobile. But even more than those developments, something bigger and more fundamental has happened. A shift that has revolutionized how we communicate to prospects and customers. And a shift that is changing the very nature of marketing and sales, and how they work together. And that shift is content marketing and its impact on customer experience.
  12. I don't know about you, but for me it sometimes feels like marketing has changed more in the past five years than in the 20 years before that. Of course, there are many, many new ways to communicate and interact with customers and prospects. Social media and all of its permutations. Marketing automation, which has really ramped up in the past few years. And certainly, the importance of mobile. But even more than those developments, something bigger and more fundamental has happened. A shift that has revolutionized how we communicate to prospects and customers. And a shift that is changing the very nature of marketing and sales, and how they work together. And that shift is content marketing and its impact on customer experience.
  13. I don't know about you, but for me it sometimes feels like marketing has changed more in the past five years than in the 20 years before that. Of course, there are many, many new ways to communicate and interact with customers and prospects. Social media and all of its permutations. Marketing automation, which has really ramped up in the past few years. And certainly, the importance of mobile. But even more than those developments, something bigger and more fundamental has happened. A shift that has revolutionized how we communicate to prospects and customers. And a shift that is changing the very nature of marketing and sales, and how they work together. And that shift is content marketing and its impact on customer experience.
  14. According to the Content Marketing Institute, 70% of B2B marketers say they are creating more content in 2015 than they have in the past.
  15. I don't know about you, but for me it sometimes feels like marketing has changed more in the past five years than in the 20 years before that. Of course, there are many, many new ways to communicate and interact with customers and prospects. Social media and all of its permutations. Marketing automation, which has really ramped up in the past few years. And certainly, the importance of mobile. But even more than those developments, something bigger and more fundamental has happened. A shift that has revolutionized how we communicate to prospects and customers. And a shift that is changing the very nature of marketing and sales, and how they work together. And that shift is content marketing and its impact on customer experience.
  16. Thanks Jay. At Cisco, we are all-in on Youtility and the concept of making useful marketing. One of our newest initiatives is right on our home page. It’s a partnership between Cisco and Gartner, where you can answer a few questions about your business using our web-based tool, and based on those answers you immediately receive a customized, free assessment of your best path to digital excellence. Participating also unlocks a lot of other guides and resources that can help businesses get better.
  17. Another classic example of B2B Youtility is from Adobe. Their CMO.com site is a marvel. Many of you may have seen it. They produce a tremendous amount of high quality content and information for marketing professionals, but very rarely do they try to sell you something from Adobe. Like Hilton Hotels in Jay’s example, they trust that the visitors to that site – at least some of them – will reward Adobe eventually with their business. And we trust that at least some of the companies that use our free assessment tool will reward Cisco too.
  18. The key principle for self-serve information is to understand the questions that customers must answer before buying, and answer those questions – for every persona – proactively, with content.
  19. The key principle for self-serve information is to understand the questions that customers must answer before buying, and answer those questions – for every persona – proactively, with content.