Content Engineering and The Internet of “Smart” Things with Mark Lewis
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The Smart Ass™ Fan is the latest ceiling fan from Big Ass Fans®. Smart products are everywhere now, and they’re connected. Imagine a family of smart products and how much content could be/should be shared. These products can include mechanical, electrical and software parts AND content. How will you deal with this explosive content requirement? This presentation takes a tour of the problem and explains what content engineering is …and how it can be used to create a sustainable content life cycle. Smart products need smart content. This presentation was given at Information Development World on October 2, 2015.
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Content Engineering and The Internet of “Smart” Things with Mark Lewis
- 1. Content Engineering & the Internet of Smart Things Mark Lewis Content Engineer @LewisDITAMetric
- 2. Automate every stage of the content process from creation to consumption Dynamically assemble your business-critical content Deliver in any format to any channel — web, tablet, mobile, print and more Reduce the content lifecycle by up to 85% Quark Software Inc. Developer of Content Automation solutions for large organizations:
- 3. Government Intelligence, legislation, Regulation Other SOPs, apps, journals, magazines, newspapers Industrial Technical docs, SOPs, marketing materials Research reports, SOPs, customer communications Financial Content Automation Innovators
- 4. Visit the Quark Booth Receive your FREE copy! Inside you’ll find: • If content automation is for you • How to conduct a content audit • How to select a content automation platform • Real-life success stories
- 5. Raise awareness a big challenge / opportunity that IoST brings… Define the Problem Definitions Examples of (smart) things Consider a Solution Proposal Homework Goal / Agenda
- 6. Definitions
- 7. Whatis.techtarget.com says… “The Internet of Things (IoT) is an environment in which objects, animals or people are provided with unique identifiers and the ability to transfer data over a network without requiring human-to-human or human-to-computer interaction. IoT has evolved from the convergence of wireless technologies, micro- electromechanical systems (MEMS) and the Internet.” Definitions
- 8. Definitions Gartner IT Glossary says… “The Internet of Things (IoT) is the network of physical objects that contain embedded technology to communicate and sense or interact with their internal states or the external environment.” Jim Tully of Gartner “not just things. IoT includes a stack of technologies”. Communication, Data Storage, Analyzing. Remote operation of a device.
- 9. Definitions Technopedia says… Similar to the Gartner definition, but adds… “The IoT is significant because an object that can represent itself digitally becomes something greater than the object by itself. No longer does the object relate just to you, but is now connected to surrounding objects and database data. When many objects act in unison, they are known as having ‘ambient intelligence’ ”.
- 10. Definitions And Technopedia says… “The Internet of Things is a difficult concept to define precisely”.
- 11. Definitions Lots of definitions Means lots of possibilities API / SDK
- 12. Definitions
- 13. Definitions
- 14. Definitions Smart products may include sensors, microprocessors, data storage, controls, embedded software and possibly a user interface.
- 15. Examples
- 16. Examples Senses Motion Monitors Conditions The Thinking Fan
- 17. Examples Cars: Tesla cars Medical Devices: Medtronic’s Glucose Monitoring iRobot Roomba Phones, Fitbits, watches Home security, home automation ..and fans.
- 18. Definitions
- 19. Definitions
- 20. Systems of Smart Products Smart Farms Smart Mines Michael E. Porter and James Heppelmann. How Smart, Connected Products are Transforming Competition. Web. Jan. 21, 2015
- 21. Systems of Smart Products Smart Mines – Joy Global Michael E. Porter and James Heppelmann. How Smart, Connected Products are Transforming Competition. Web. Jan. 21, 2015
- 22. Definitions …
- 23. Definitions GE’s 4th conference on the “Industrial Internet”
- 24. Definitions Minds & Machines Conference
- 25. Definitions Michael E. Porter and James Heppelmann. How Smart, Connected Products are Transforming Competition. Web. Jan. 21, 2015
- 26. Smart Parts Smart products made of smart parts Jet Engines
- 27. Smart Parts Smart products made of smart parts …and content
- 28. Smart Parts Smart content / Intelligent content
- 29. Lots of definitions Lots of complexity Forbes.com
- 30. The Problem recap IoT API / SDK content Smart Products More features – More content IoST Systems of connected Things – More content about systems Systems of connected Smart Things / Products New Requirements, New Requirement Types What’s next?
- 31. The Solution In the Product Dev Lifecycle, Documentation and Content are typical the lowest priority Content as an afterthought…will fail No more
- 32. The Solution Why Content Engineering? Content is becoming more and more complicated. We must apply engineering principles in order to satisfy all the new content requirements. Other engineering disciplines have long ago had success with modularity and reuse.
- 33. Software Development Lifecycle Phases Requirements, Design, Implement, Test, Maintenance
- 34. Software Development Lifecycle Effort Requirements, Design, Implement, Test, Maintenance © Pressman
- 35. Software Development Lifecycle Effort Requirements, Design, Implement, Test, Maintenance © Pressman
- 36. Content Development Lifecycle Requirements, Design, Implement, Test, Maintenance Alignment blog: Requirements and the CDLC
- 37. Content Development Lifecycle Requirements, Design, Implement, Test, Maintenance
- 38. Content Development Lifecycle Requirements, Design, Implement, Test, Maintenance
- 39. Development Lifecycle Comparison Content Software Same phases. Similar WBS
- 41. Aligning the Lifecycles Smart products are made of smart parts. Smart parts may have software, mechanical, electrical components …and content. Content is another component. We’ll need to use Smart Content / Intelligent Content to help create smart products. Defining content requirements and design in parallel with the other components to make sure they are included in the overall definition of the part or product. Aligning Strategies
- 42. Aligning the Lifecycles Aligning the Processes
- 43. Skills needed for Smart Content / Intelligent Content Requirements Design
- 44. Product Development Lifecycle Requirements, Design, Implement, Test, Maintenance Alignment blog: Real Requirements
- 45. Product Development Lifecycle Requirements, Design, Implement, Test, Maintenance Alignment blog: Understanding Objects
- 46. System, Sub-system, Components © David Taylor Rockley Methodology
- 47. Components, Parts, Objects © David Taylor API / SDK
- 48. Objects © David Taylor Object Technology: A Manager’s Guide by David Taylor
- 49. Systems of Smart Products Forbes.com
- 50. Systems of Smart Products Smart Farms Smart Mines Michael E. Porter and James Heppelmann. How Smart, Connected Products are Transforming Competition. Web. Jan. 21, 2015
- 51. Systems of Smart Products Smart Mines Michael E. Porter and James Heppelmann. How Smart, Connected Products are Transforming Competition. Web. Jan. 21, 2015
- 52. Intelligent Content Definition: Structurally-rich and semantically categorized content that is, therefore, automatically discoverable, reusable, reconfigurable, and adaptable. © Rockley Fan
- 53. #Asstronomical
- 54. Who’s talking about it…
- 55. Who’s talking about it… Creating Smart Documentation and the Future of Technical Writing (BrightTalk) By Alexander Hoffman
- 56. Working with other disciplines and lifecycles Get involved in phases of other lifecycles API/SDK Using these skills to improve Executives Get comfortable
- 57. Join the Alignment Community Raise Awareness
- 58. Homework Read Mark’s LinkedIn Blog Real Requirements Requirements and the Content Dev Lifecycle Understanding Objects Gain the skills
- 59. Thank You
- 60. Visit the Quark Booth Receive your FREE copy! Inside you’ll find: • If content automation is for you • How to conduct a content audit • How to select a content automation platform • Real-life success stories
- 61. #Asstounding
- 62. More great sessions in this room Kevin Nichols Cruce Saunders
Editor's Notes
- Digital publishing solutions that cover the entire content lifecycle. XML authoring in Word in a browser. The Quark Platform CMS. High fidelity multi-channel publishing to PDF, the web, mobile devices. The entire content lifecycle. Stop by the Quark booth to get a free copy of Dummies book. Quark develops content automation software for large global organizations. There’s a huge volume of business-critical content in the world Organizations still typically create ALL content manually This is extremely difficult to manage, expensive and very slow The processes have remained largely unchanged for decades Quark provides software to automate the content process from creation to consumption How do we do this? Rather than creating documents, our customers create reusable Smart Content components These reusable Smart Content components only have to get created once, reviewed and approved once, and then they are dynamically assembled into different documents for the Web, PDFs, even to mobile apps Because our content automation software is tracking all of these content components, if a change is made to any of the content, it can automatically update every document and occurrence where that content is used
- We sell to organizations across a range of industries including finance, government, industrial and life sciences. This is just a sampling of customers but hopefully gives you some sense of the size and complexity of clients that we work with. If you have time, you can use one or more of the following brief examples to illustrate what we do: HSBC HSBC uses our content automation platform across a large number of projects including investment research reporting, their global standards manual and call center customer service procedures They have a return on investment in the range of millions of dollars/euros/pounds through efficiency savings, reduced time to market and improved compliance UNICEF UNICEF runs their entire donor information system using our content automation platform They reduced the time it takes to create personalized donor communications from weeks to seconds and directly attribute an increase in their donations of half a billion dollars annually to their new donor system Emirates Airlines Emirates uses our content automation platform to deliver information to their cabin crew and ground staff They have been able to minimize the downtime of their aircraft, improve the training of 4,000 staff per year, enable a mobile workforce of 17,000 and improve customer service
- Goal is to raise awareness about a big challenge / opportunity
- I’ve found many definitions for IoT and what I don’t want to do is have a heated debate about the what is the most accurate def.
- Hold that thought. Apparently so.
- I’ve found many definitions for IoT and what I don’t want to do is have a heated debate about the what is the most accurate def.
- For this discussion, things equals products.
- Caterpillar 30%
- Relate this to a SYSTEM…Star system…an increase in complexity and volume of content……
- I think
- Add individual Content Sphere TODO
- Star system…an increase in complexity and volume of content…….System
- It’s getting better, but you know what I am talking about.
- This track is called content engineering…let’s take a look
- Software is one component of a smart product.
- An interesting …I’ve simplified this a bit for this conversation
- Homework
- Designing content models, content structure reuse maps.
- It’s the same phases. A similar WBS
- I’ve always thought this was an interesting parallelism and part of the solution to “the problem”.
- Aligning lifecycles. Aligning processes. No more Content as an afterthought
- How do we do this? If you are not comfortable working with reqs documentation and design documentation, I encourage you to gain these skills.
- In my blog, CLEAR UNAMBIUOUS. You may think you know to write reqs, but I seen them written as a combo of reqs and design, so I recommend you take a class or a workshop on writing requirements. It’s been many years since I did this so I don’t know who to recommend. If you do please add it in a comment to the blog.
- Similarly, I’ve posted my STC presentation. It will help you break down systems into sub-systems and components.
- BODY. I use this skill to understanding technology……This is why I’ve shared my presentation on learning OOD. As a content strategist, I use the Rockley Methodology. Understanding OOD really helped me learn and use this methodology.
- This will help you if you are writing API / SDK content.
- Most of the presentation is based on this book.
- Relate this to a SYSTEM…Star system…an increase in complexity and volume of functionality …and content……
- Relate this to a SYSTEM…Star system…an increase in complexity and volume of content……
- Relate this to a SYSTEM…Star system…an increase in complexity and volume of content……
- If you haven’t read the definition of IC. Part of the solution is learning and using this methodology.
- I am I thinking about this correctly?
- As you become comfortable with requirements documents and design documents, you can help and collaborate with the documents of the other disciplines.