General Motors and Lyft; Target and Walmart; Netflix and Amazon - we call these “frenemies”. A strange trend is emerging as unlikely partner companies join forces, and they’re transforming industries around the world. Understanding what's driving the frenemies trend, knowing what options best fit your needs, and making yourself an effective partner are all critical to success.
Apps for the Connected World: Supercharge Customer Data with Code HalosCognizant
By making meaning from the data that swirls around every digital interaction, companies can gain unprecedented insight into what customer and prospects want and value, essentially what makes them "tick."
The Digital Customer Experience: Why the Future of the Communications Industr...Brian Solis
Brian Solis and amdocs explore the impact of connected customers on the traditional funnel and the need for designing digital customer experiences (DCX). Today’s customers don’t think in terms of channels nor do they see departments. Digital customers simply want to interact with service providers in a consistent manner — wherever, whenever, and via whatever device they’re using. Even though the customer is changing, business models and approaches aren’t keeping up. Operators are not fully equipped technologically or philosophically to personalize customer touchpoints based on behaviors.
11 Digital Trends Shaping CX and Marketing in 2020 - Live from CESBrian Solis
No predictions here...just 11 important trends that are shaping CX and marketing landscape in 2020 and beyond. Leading digital analyst, author and keynote speaker Brian Solis breaks down these trends to help brand executives, consultants and marketers think differently (and holistically) about operational and strategic investments in CX and marketing.
Brian admits that there are certainly more than 11 trends to follow, but in the context of this conversation, he focused on the convergence of AI, customer empathy, digital distractions and intentions, and the technology that connects the dots to native, end-to-end experiences.
Hire Brian as a speaker: briansolis.com/speaking
Work with Brian: briansolis.com/partner
About Brian: briansolis.com
The Rise of Digital Darwinism and the Real-world Business Drivers for Digital...Brian Solis
Digital transformation (DX) is shaping the future of business. While it can mean different things to different leaders, DX is about migrating from on-premises and labor-based models to the cloud, then complementing migration with cloud capabilities and agility. But to stop there would miss the full potential of using the cloud to enable DX.
The potential of DX is the sum of its parts: “digital” and “transformation.” Explored in isolation, we’re limited to either the constant pursuit and implementation of new technologies that enhance capabilities or a focus on change to modernize and become more efficient and innovative. Combined, they represent the future of business, how it operates, how it serves customers and employees, and how it adapts to industry evolution.
DX is continuous, never ends, and never a “won and done” series of checked boxes. DX is how organizations continually respond to disruptive events, trends, and technologies – beyond IT. The most effective partners in a DX journey explore existing states and capabilities within, benchmark those results against industry best practices and customer needs, and apply those insights to a strategic digital transformation plan of their own.
Future-proofing public sector and commercial businesses starts with future-proofing partner businesses. The PTP is an accelerator to drive DX and business modernization from B2B all the way to B2C. The PTP provides partners with the guidance to accelerate the development of their AWS skills and expertise to better serve their government, education, or nonprofit and also commercial customers’ journeys to the cloud.
Introducing the AWS Partner Transformation Program eBook
For PTP partners to get started, AWS created a DX playbook “The AWS Partner Transformation Program: Setting the Stage to Transformation Your Business.”
The eBook explores digital trends, DX methodologies, and the needs and areas of opportunity for partner organizations. The eBook can help PTP partners chart a “transformation plan” to set the stage for their customers’ digital transformation.
The time is now to future-proof your business to future-proof your customer's business.
It Takes an Ecosystem: How Technology Companies Deliver Exceptional ExperiencesCognizant
Experience is evolving into a strategy that reaches across technology companies. We offer guidance on the rise of experience and its role in business modernization, with details on how orgnizations can build the ecosystem to support it.
Fjord Trends 2020: Emerging Trends in Business | Accentureaccenture
Accenture's Fjord Trends 2020 provides insight on business trends impacting business, tech & design to help brands thrive in a changing world. Read more.
A Framework for Digital Business TransformationCognizant
By embracing Code Halo thinking and a programmatic approach to business process change, organizations can better engage with customers and deliver mass-customized products and services that drive differentiation and outperformance.
Apps for the Connected World: Supercharge Customer Data with Code HalosCognizant
By making meaning from the data that swirls around every digital interaction, companies can gain unprecedented insight into what customer and prospects want and value, essentially what makes them "tick."
The Digital Customer Experience: Why the Future of the Communications Industr...Brian Solis
Brian Solis and amdocs explore the impact of connected customers on the traditional funnel and the need for designing digital customer experiences (DCX). Today’s customers don’t think in terms of channels nor do they see departments. Digital customers simply want to interact with service providers in a consistent manner — wherever, whenever, and via whatever device they’re using. Even though the customer is changing, business models and approaches aren’t keeping up. Operators are not fully equipped technologically or philosophically to personalize customer touchpoints based on behaviors.
11 Digital Trends Shaping CX and Marketing in 2020 - Live from CESBrian Solis
No predictions here...just 11 important trends that are shaping CX and marketing landscape in 2020 and beyond. Leading digital analyst, author and keynote speaker Brian Solis breaks down these trends to help brand executives, consultants and marketers think differently (and holistically) about operational and strategic investments in CX and marketing.
Brian admits that there are certainly more than 11 trends to follow, but in the context of this conversation, he focused on the convergence of AI, customer empathy, digital distractions and intentions, and the technology that connects the dots to native, end-to-end experiences.
Hire Brian as a speaker: briansolis.com/speaking
Work with Brian: briansolis.com/partner
About Brian: briansolis.com
The Rise of Digital Darwinism and the Real-world Business Drivers for Digital...Brian Solis
Digital transformation (DX) is shaping the future of business. While it can mean different things to different leaders, DX is about migrating from on-premises and labor-based models to the cloud, then complementing migration with cloud capabilities and agility. But to stop there would miss the full potential of using the cloud to enable DX.
The potential of DX is the sum of its parts: “digital” and “transformation.” Explored in isolation, we’re limited to either the constant pursuit and implementation of new technologies that enhance capabilities or a focus on change to modernize and become more efficient and innovative. Combined, they represent the future of business, how it operates, how it serves customers and employees, and how it adapts to industry evolution.
DX is continuous, never ends, and never a “won and done” series of checked boxes. DX is how organizations continually respond to disruptive events, trends, and technologies – beyond IT. The most effective partners in a DX journey explore existing states and capabilities within, benchmark those results against industry best practices and customer needs, and apply those insights to a strategic digital transformation plan of their own.
Future-proofing public sector and commercial businesses starts with future-proofing partner businesses. The PTP is an accelerator to drive DX and business modernization from B2B all the way to B2C. The PTP provides partners with the guidance to accelerate the development of their AWS skills and expertise to better serve their government, education, or nonprofit and also commercial customers’ journeys to the cloud.
Introducing the AWS Partner Transformation Program eBook
For PTP partners to get started, AWS created a DX playbook “The AWS Partner Transformation Program: Setting the Stage to Transformation Your Business.”
The eBook explores digital trends, DX methodologies, and the needs and areas of opportunity for partner organizations. The eBook can help PTP partners chart a “transformation plan” to set the stage for their customers’ digital transformation.
The time is now to future-proof your business to future-proof your customer's business.
It Takes an Ecosystem: How Technology Companies Deliver Exceptional ExperiencesCognizant
Experience is evolving into a strategy that reaches across technology companies. We offer guidance on the rise of experience and its role in business modernization, with details on how orgnizations can build the ecosystem to support it.
Fjord Trends 2020: Emerging Trends in Business | Accentureaccenture
Accenture's Fjord Trends 2020 provides insight on business trends impacting business, tech & design to help brands thrive in a changing world. Read more.
A Framework for Digital Business TransformationCognizant
By embracing Code Halo thinking and a programmatic approach to business process change, organizations can better engage with customers and deliver mass-customized products and services that drive differentiation and outperformance.
Putting the Experience in Digital Customer ExperienceCognizant
As the digital revolution has gained momentum, it has become widely understood that the “digital customer experience” is the key to engage with, delight and monetize customers in the modern world. However, only a miniscule number of companies believe their customers’ current digital experience qualifies as “excellent,” our primary research reveals.
The Funnel Doesn’t Care About Customers; The Funnel Only Cares About The Fun...Brian Solis
Frictionless, integrated omnichannel is the baseline for next generation customer experiences. There are two sides to customer engagement and relationships that need your attention. There’s the experience customers have today of which they endure because it’s their only choice. There’s also the journey customers hack to work for them or worse, other companies design a path that’s more familiar, intuitive and meaningful because. Yet, either one of those two experiences represent the fate of companies that choose to invest in one or the other.
Leading digital analyst and futurist Brian Solis and Teleperformance share how to unite disparate efforts for an approach that's integrated, consistent and complementary.
The pace and scale of change across high-tech manufacturing is a once-in-a-century transformation. The resulting convergence and disruption—affecting every corner of the manufacturing sector—is profoundly, permanently altering the industrial landscape. The old rules are changing: New competitors are emerging, consumer expectations are shifting, and market share is up for grabs.
When a company puts human-centered design at the heart of its digital agenda, it can find new sources of value through technology. Here are five principles to embrace to achieve this new way of doing business: http://stratbz.to/vO0wq
Competing for the Future: Iteration vs. Innovation by Brian SolisBrian Solis
Competing for the future starts with a shift in perspective. Without that shift, you will be confined to cycles of iteration—rather than innovation. Leading digital analyst, author and keynote speaker Brian Solis partnered with Oracle for a new paper, "Enterprise as a Service."
The Robot and I: How New Digital Technologies Are Making Smart People and Bus...Cognizant
Our latest study shows that when enterprise robots are applied to automating core business processes, they can extend the creative problem-solving capabilities and productivity of human beings and deliver superior business results.
Overly ambitious 90 minute deck for a corporate workshop fertilizing discussions aiming to create a shared language and common understanding of the changes taking place in the 21st century.
The results of our latest study on ‘Smart data transformation,’ carried out with Fraunhofer FIT, are here. In this special research report, we wanted to understand the business benefits, challenges and success factors around this topic, as well as identify key needs to facilitate the effective implementation of smart data transformation.
Bricks and clicks, online and offline, mobile and good old-fashioned customer service are joining up. If ever proof was needed that omnichannel – a single view of the
customer, of sales and of the brand, regardless of channel – is driving new retailing, then Christmas 2013 was it.
Changes in the way customers shop and behave reached a tipping point and online/offline hybrids like click-and-collect, as well as mobile commerce dominated the Christmas shopping landscape. The clear winners were those who captured the omnichannel zeitgeist, like Next and John Lewis Partnership, whose click-and-collect saw a 61.8 per cent increase in orders on last year.
Amazon also announced a record-setting holiday season, with 426 items per second ordered worldwide on Cyber Monday. Amazon Prime, the annual membership program offering unlimited free Two-Day Shipping, attracted more than a million new customers around the world in the third week of December.
And that’s just the tip of the iceberg. The first six weeks of 2014 has seen announcements from Tesco and Waitrose, entering into partnership with Transport for
London to open grocery collection points at London underground stations. Stores are transforming – with a new innovation store in Preston for Morrisons and
a ‘technology playground’ from Verizon providing just a couple of examples. Apple and Amazon are making inroads into the mobile payment market. And Amazon continues to play the role of retail pioneer, with new fulfilment initiatives that leave many of the high street stalwarts in its wake.
Nowhere is this transformation clearer than in the new talents and capabilities that top teams need to thrive, flourish and steer retail brands to success in today’s market. It is time to remove vertical silos and improve integration through cross-functional teams. Omnichannel’s need for increased collaboration, and shared information from a single, centralised knowledge base, goes right to the heart of organisational design.
Crafting the Modern Manufacturing Enterprise in the Post-COVID-19 WorldCognizant
To get ahead in the industrial space amid the prolonged pandemic, manufacturers must embrace holistic agility and resilience, and democratize access to applications and data. This will eliminate operational silos at last and free data to more effectively inform everything: just-in-time build and logistics decisions, operational execution, customer experience product engineering decisions and everything in between, driving innovative product launches and much-needed cost reductions.
People — Not Just Machines — Will Power Digital InnovationCognizant
As new technologies cause value chains to rapidly evolve and organizational boundaries to blur, human roles and tasks are also digitizing, as machines alter how knowledge work is performed.
Nuclear Promise: Reducing Cost While Improving PerformanceBooz Allen Hamilton
To remain competitive, nuclear operators must take aim at all addressable costs, ensuring maintenance is optimized, taking proactive steps to minimize unplanned outages and, where possible, reducing administrative and other overhead costs. There are multiple opportunities to reduce capital and operational spending, while improving safety and reliability.
Putting the Experience in Digital Customer ExperienceCognizant
As the digital revolution has gained momentum, it has become widely understood that the “digital customer experience” is the key to engage with, delight and monetize customers in the modern world. However, only a miniscule number of companies believe their customers’ current digital experience qualifies as “excellent,” our primary research reveals.
The Funnel Doesn’t Care About Customers; The Funnel Only Cares About The Fun...Brian Solis
Frictionless, integrated omnichannel is the baseline for next generation customer experiences. There are two sides to customer engagement and relationships that need your attention. There’s the experience customers have today of which they endure because it’s their only choice. There’s also the journey customers hack to work for them or worse, other companies design a path that’s more familiar, intuitive and meaningful because. Yet, either one of those two experiences represent the fate of companies that choose to invest in one or the other.
Leading digital analyst and futurist Brian Solis and Teleperformance share how to unite disparate efforts for an approach that's integrated, consistent and complementary.
The pace and scale of change across high-tech manufacturing is a once-in-a-century transformation. The resulting convergence and disruption—affecting every corner of the manufacturing sector—is profoundly, permanently altering the industrial landscape. The old rules are changing: New competitors are emerging, consumer expectations are shifting, and market share is up for grabs.
When a company puts human-centered design at the heart of its digital agenda, it can find new sources of value through technology. Here are five principles to embrace to achieve this new way of doing business: http://stratbz.to/vO0wq
Competing for the Future: Iteration vs. Innovation by Brian SolisBrian Solis
Competing for the future starts with a shift in perspective. Without that shift, you will be confined to cycles of iteration—rather than innovation. Leading digital analyst, author and keynote speaker Brian Solis partnered with Oracle for a new paper, "Enterprise as a Service."
The Robot and I: How New Digital Technologies Are Making Smart People and Bus...Cognizant
Our latest study shows that when enterprise robots are applied to automating core business processes, they can extend the creative problem-solving capabilities and productivity of human beings and deliver superior business results.
Overly ambitious 90 minute deck for a corporate workshop fertilizing discussions aiming to create a shared language and common understanding of the changes taking place in the 21st century.
The results of our latest study on ‘Smart data transformation,’ carried out with Fraunhofer FIT, are here. In this special research report, we wanted to understand the business benefits, challenges and success factors around this topic, as well as identify key needs to facilitate the effective implementation of smart data transformation.
Bricks and clicks, online and offline, mobile and good old-fashioned customer service are joining up. If ever proof was needed that omnichannel – a single view of the
customer, of sales and of the brand, regardless of channel – is driving new retailing, then Christmas 2013 was it.
Changes in the way customers shop and behave reached a tipping point and online/offline hybrids like click-and-collect, as well as mobile commerce dominated the Christmas shopping landscape. The clear winners were those who captured the omnichannel zeitgeist, like Next and John Lewis Partnership, whose click-and-collect saw a 61.8 per cent increase in orders on last year.
Amazon also announced a record-setting holiday season, with 426 items per second ordered worldwide on Cyber Monday. Amazon Prime, the annual membership program offering unlimited free Two-Day Shipping, attracted more than a million new customers around the world in the third week of December.
And that’s just the tip of the iceberg. The first six weeks of 2014 has seen announcements from Tesco and Waitrose, entering into partnership with Transport for
London to open grocery collection points at London underground stations. Stores are transforming – with a new innovation store in Preston for Morrisons and
a ‘technology playground’ from Verizon providing just a couple of examples. Apple and Amazon are making inroads into the mobile payment market. And Amazon continues to play the role of retail pioneer, with new fulfilment initiatives that leave many of the high street stalwarts in its wake.
Nowhere is this transformation clearer than in the new talents and capabilities that top teams need to thrive, flourish and steer retail brands to success in today’s market. It is time to remove vertical silos and improve integration through cross-functional teams. Omnichannel’s need for increased collaboration, and shared information from a single, centralised knowledge base, goes right to the heart of organisational design.
Crafting the Modern Manufacturing Enterprise in the Post-COVID-19 WorldCognizant
To get ahead in the industrial space amid the prolonged pandemic, manufacturers must embrace holistic agility and resilience, and democratize access to applications and data. This will eliminate operational silos at last and free data to more effectively inform everything: just-in-time build and logistics decisions, operational execution, customer experience product engineering decisions and everything in between, driving innovative product launches and much-needed cost reductions.
People — Not Just Machines — Will Power Digital InnovationCognizant
As new technologies cause value chains to rapidly evolve and organizational boundaries to blur, human roles and tasks are also digitizing, as machines alter how knowledge work is performed.
Nuclear Promise: Reducing Cost While Improving PerformanceBooz Allen Hamilton
To remain competitive, nuclear operators must take aim at all addressable costs, ensuring maintenance is optimized, taking proactive steps to minimize unplanned outages and, where possible, reducing administrative and other overhead costs. There are multiple opportunities to reduce capital and operational spending, while improving safety and reliability.
Booz Allen’s TalentInSight experts have a rich history in serving our clients as an essential partner to innovate around unique challenges, and promote sustainable growth. That’s why we know organizations are not protected by technology alone. A strong cyber workforce is critical to effectively mitigating and responding to the next threat.
Sleeping with the enemy for the greater good - Cooperation and competition in...Christoph Teller
These are the summary slides of one of our publications in the Industrial Marketing Management Journal. The paper is on the fascinating phenomenon of co-opetition (=cooperating and competing at the same time) in the context of service networks – in our case retail agglomerations. We evaluate how cooperation and competition between stores effect the performance of an agglomeration and in turn the performance of the stores. The results nicely show why retailers – despite being competitors – should work together in retail agglomerations. ... in other words we encourage “sleeping with the enemy for the greater good”. Hope you find it interesting.
Booz Allen Hamilton and Market Connections: C4ISR Survey ReportBooz Allen Hamilton
Booz Allen Hamilton partnered with government market research firm Market Connections, Inc. to conduct the survey of military decision-makers. The research examined the main features of Integrated C4ISR through Enterprise Integration: engineering, operations and acquisition. Two-thirds of respondents (65 percent) agree agile incremental delivery of modular systems with integrated capabilities can enable rapid insertion of new technologies.
An immersive environment allows students to be completely “immersed” in a self-contained simulated or artificial environment while experiencing it as real. With immersive learning, you can show realistic visual and training environments to teach complex tasks and concepts.
Our Military Spouse Forum built a roadmap to help you navigate your career between deployments, moves, and the unpredictable. Interested in how Booz Allen can help you navigate your career? Check out our opportunities at www.boozallen.com/careers
Booz Allen's U.S. Commercial Leader and Executive Vice President, Bill Phelps, recently released his list of 10 Cyber Priorities for Boards of Directors. As we peer into how business, technology, regulatory, and cyber threat realities are evolving in the coming year, here is a reference guide for board members to use in validating their company's cybersecurity approach.
10 Actions To Help Ensure Your Business Succeeds | BBH StockholmAlexander Niléhn
A BBH briefing on how to ensure your business succeeds in the time of COVID-19: How brands stay relevant, stay useful and emerge strong.
Please steal and share.
Making Demand Generation work in the Construction industryLedger Bennett DGA
In the UK today, around 93% of builders are recognised as heavy Internet users, and 70% of them buy products online. Likewise, construction industry customers are increasingly engaging in social media as a source of information, and more importantly, recommendation.
Without strong relationships with your merchant base, it's unlikely that you're getting your marketing messages through to the people paying money for products. This is particularly problematic within the construction industry, as the products tradesmen use are a direct reflection of their workmanship, which they value above most other things. When customer satisfaction is fundamental to word-of-mouth recommendation, they need to know and trust the products and brands they’re using. You can make this happen.
'Making Demand Generation work in the Construction industry' is a helpful guide that looks to connect brand owners, merchants and their customers using realistic Demand Generation strategies that professionals can leverage to their advantage.
Changes in consumer behavior, fueled by technology, require new marketing capabilities. Each year, $112 billion in advertising is wasted1. A new capability model, to optimize customer value at every interaction, is required. Progressive marketers that embrace this capability model have already realized hundreds of millions annually
for their firms.
This paper explores the fundamental changes in the business of marketing, then introduces a capability model for driving customer engagement in a connected world. This capability model enables robust optimization at “the moment
of truth,” when customers engage directly with brands.
How professional services firms (management consulting, accounting, law firms,etc) can build their brands to stand out from their competitors - and so attract the right clients and the right staff
How Different is Your Professional Service Firm, Really?
Creating differentiation is a key for professional service firms, and it isn't easy. But it can be done, and there is a process.
Dubli Network | Residual Income Means Repeat BusinessDubLi Network
The Internet revolution has created a new form of building relationships with the advent of Social Networking. Social Networking combines traditional networking with the power of the Internet. Today, it is easier than ever before to build mutually rewarding, win-win relationships that can literally result in residual income.
Similar to Frenemies – When Unlikely Partners Join Forces (20)
You Can Hack That: How to Use Hackathons to Solve Your Toughest ChallengesBooz Allen Hamilton
“Hackathon” has become a trendy word in today’s business vernacular, and for good reason. The word “hackathon” comes from both “hack” and “marathon.” If you think of a “hack” as a creative solution and “marathon” as a continuous, often competitive event, you’re at the heart of what a hackathon is about. Hackathons enable creative problem solving through an innovative and often competitive structure that engages stakeholders to come up with unconventional solutions to pressing challenges. Hackathons can be used to develop new processes, products, ways of thinking, or ways of engaging stakeholders and partners, with benefits ranging from solving tough problems to broader cultural and organizational improvements.
This playbook was designed to make hackathons accessible to everyone. That means not only can all kinds of organizations benefit from hackathons, but that all kinds of employees inside those groups—executives, project managers, designers, or engineers—should participate and can benefit, too. Use this playbook as a reference and allow the best practices we outline to guide you in designing a hackathon structure that works for you and enables your organization to achieve its desired outcomes. Give yourself anywhere from six weeks to a few months to plan your hackathon, depending on the components, approach, number of participants, and desired outcomes.
Contact Director Brian MacCarthy at MacCarthy_Brian2@bah.com for more information about Booz Allen’s hackathon offering.
We looked at the data. Here’s a breakdown of some key statistics about the nation’s incoming presidents’ addresses, how long they spoke, how well, and more.
In August 2016, Booz Allen partnered with Market Connections to conduct a survey of National Security Leaders and the General Public to understand their perspectives on the current threats. Fifteen years after the September 11 attacks, we wanted to know what keeps them up at night today, and what they will be worried about in 15 years. This infographic provides the high-level results of our survey and we will be releasing a more detailed report later in the month of September – so stay tuned. #NationalSecurity2031
Booz Allen convened some of the smartest minds to explore making healthcare more accessible. This report shares the latest healthcare payment trends and what policy experts discovered when planning for different health reform scenarios.
An interactive workshop that guides you through the many relationships that exist in an agile team, with a business value emphasis. Team members gain empathy, discover expectations of others and the importance of these agile team relationships.
Threats to industrial control systems are on the rise. This briefing explores potential threats and vulnerabilities as well as what organizations can do to guard against them.
Modern C4ISR Integrates, Innovates and Secures Military NetworksBooz Allen Hamilton
A majority of the military believe Integrated C4ISR through Enterprise Integration would provide utility to their organization. Check out other key findings from our study in this infographic http://bit.ly/1OZOjG2
Agile and Open C4ISR Systems - Helping the Military Integrate, Innovate and S...Booz Allen Hamilton
Integrated C4ISR is a force multiplier that significantly improves situational awareness and decision making to give warfighters a decisive battlefield advantage. This advantage stems from Booz Allen Hamilton’s Enterprise Integration approach http://bit.ly/25nDBRg: bringing together three disciplines and their communities—engineering, operations, and acquisition.
Booz Allen Hamilton created the Field Guide to Data Science to help organizations and missions understand how to make use of data as a resource. The Second Edition of the Field Guide, updated with new features and content, delivers our latest insights in a fast-changing field. http://bit.ly/1O78U42
C4ISR systems are vital in delivering critical intelligence to military decision makers and operators for mission success. If the U.S. maintains current C4ISR investment levels, spending will reach $74.3 billion in 2024, according to a recent forecast report by Strategic Defense Intelligence. Unfortunately, many legacy C4ISR systems were built in stovepipes to fulfill a single mission requirement, leading to interoperability gaps in today’s technical, user-centric, and secure operational environments. Improvements need to be made when developing and fielding C4ISR systems.
Progress has been made in the evolution of ISR systems over the past half-century from standalone stovepipes in the direction of a common enterprise with secure interoperability.
From startups to enterprises, business leaders almost universally recognize the importance of learning from failure. But what are the right take-away lessons from failing fast? This infographic encapsulates those lessons and more.
Bridging Mission and Management: A Survey of Government Chief Operating OfficersBooz Allen Hamilton
What role do COOs play in agencies? What are their top priorities and challenges? What is the state of management in federal agencies? Those are the questions the Partnership for Public Service and Booz Allen Hamilton set out to understand in this inaugural report, “Bridging Mission and Management: A Survey of Government Chief Operating Officers.”
This report is intended to be the first in a series on the state of federal management from the perspective of those senior officials most accountable for results: the government’s chief operating officers and other equivalent top management officials. The goal of this series is to document the state of federal management from the perspectives of the leaders ultimately in charge—
the agency COOs.
Cyber break-ins are affecting the private and public sectors at an alarming rate. In fact, intrusions in the federal systems alone saw a 1,121% increase from 2006 to 2014. To address this issue, we partnered with the Partnership for Public Service to publish “Cyber In-Security: Closing the Federal Gap.” This new report outlines the challenges faced by the federal government in building an enterprise-wide, first-class cybersecurity workforce and offers recommendations for a total workforce solution.
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
Website – www.pmday.org
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
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LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
Recruiting in the Digital Age: A Social Media MasterclassLuanWise
In this masterclass, presented at the Global HR Summit on 5th June 2024, Luan Wise explored the essential features of social media platforms that support talent acquisition, including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok.
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
2. | 2 |
General Motors invested a half billion dollars into Lyft—a ride
sharing service that provides an alternative to buying a car. Netflix
eliminated its IT infrastructure and instead partnered with
Amazon—which offers a nearly identical, competing media stream-
ing service. Target and Walmart joined forces to build a mobile
payment system consumers can use across dozens of retailers.
A strange trend is emerging as unlikely partners join forces.
Whether they seem more like competitors or seem incompatible
these surprising partnerships are popping up across industries
and includes some of the biggest names in business.
Getting partnerships right can make the difference between decline
and transformative growth. But there isn’t a formula for entering
the perfect relationship. It’s art, not science. It requires taking
some risk, having confidence in your brand, and a vision for tomor-
row that’s bigger than the tasks of today. Understanding what's
driving the frenemies trend, knowing what options best fit your
needs, and making yourself an effective partner are all critical
to success.
HOW
UNEXPECTED
BUSINESS
PARTNERSHIPS
ARE REDEFINING
COMPETITION
3. | 3 |
EXPLAINING
THE WEIRDNESS
Beyond fawning press releases and happy photo-ops, there's a calculation that a
diverse set of business leaders are making. At its most basic, the logic is simple: we
can't do this alone.
Despite their differences, leaders across industries are grappling with a fundamental
economic shift: people no longer buy products, they buy services. Today, automakers
don’t sell cars, they sell mobility. Hotels don’t just sell rooms, they sell wellness.
Telecoms don’t just sell cell phones and service plans, they sell productivity. Products,
software, and other platforms have become the conduit for an experience. And so
across industries companies face similar challenges:
THE NEW SET OF CUSTOMER EXPECTATIONS
Customers increasingly look for a one-stop-shop, fully integrated experience. They
don't want to move between locations or, even different applications, to get the
services and conveniences they demand. That means it is now all about offering a
brand experience: an immersive, curated, custom interaction with customers.
THE QUICKENING PACE OF TECH DISRUPTION
The pace of new technology is challenging every business. For large businesses, the
culture shock is most severe. How do automakers—with lengthy production cycles—
compete with tech companies that churn out new products at a fundamentally different
pace? Organizations are struggling to keep up.
THE EMERGENCE OF PERVASIVE CONNECTIVITY
More and more business assets and customer products communicate with one
another. This change allows under-utilized assets to be identified and deployed
on-demand (part of what’s fueling the gig economy). That's why we see Nordstrom
working with off-hour Uber drivers to provide same-day deliveries.
Customer demands, transformative technology, and pervasive connectivity: companies
now sell high-value experiences over low-margin products. The result is tantalizing
business opportunities that feel just beyond reach, in danger of being captured by
fast-moving newcomers.
Rather than get into a bidding war over the next best thing—or being overtaken by
it—we're seeing big business handle the pressure differently. They're reaching
agreements with old enemies to outsmart the emerging competition. They're creating
friendships with newcomers and parallel industries to benefit from new sources of
innovation without giving up market share (and maybe even growing it). They're seeking
out total opposites to rethink the value chain and the brand experience.
And getting partnerships right starts with understanding your options.
4. | 4 |
IT TAKES TWO: FINDING
THE RIGHT PARTNER
Pressured by customer demand for immersive, comprehensive experiences, competitors are forming partnerships that once seemed
unimaginable. Frenemies, unite!
IF YOU NEED TO
Adapt to changing competition, and
redefine your industry's value proposition.
Double down on your strengths, and
outsource your weaknesses.
Transform what you do, how you do
it, and/or where you do it.
A LOVE-HATE
RELATIONSHIP
A MARRIAGE OF
CONVENIENCE
TO BE THE
ODD COUPLE
"The enemy of my enemy is my friend."
—ancient proverb
"Anything is better alone, but I don't think I
can handle it alone.” —Ernest Hemingway
"We go together because opposites attract."
—Paula Abdul
THEN YOU WANT
IF YOU NEED TO
THEN YOU WANT
IF YOU NEED TO
THEN YOU WANT
When faced with new industry
entrants, old enemies have good
reason to band together. With
disruptive start-ups and fast-changing
technology, competitors are finding
common ground, like setting industry
best practices, co-investing in new
infrastructure to support capabilities,
our developing mechanisms for
sharing cyber security threats. When
the future of your industry is at stake,
partnering with someone who
understands your business as well as
you do—your biggest competitor—can
be surprisingly valuable.
As tech giants forego traditional
industry boundaries—retail, entertain-
ment, manufacturing, payment
processing and more—you'll find that
you compete with a business in one
market, but not in another. For
example, Netflix and Amazon compete
on on-demand video services, but only
Amazon offers cloud services. So
while House of Cards goes head-to-
head with The Man in the High Castle,
Netflix relies on Amazon Web Services
infrastructure. Knowing what your
value proposition is, while remaining
open-minded to find partners to
deliver it to your customers, is
increasingly critical.
To give your customers an integrated
brand experience, you need to
consider every interaction, from the
moment the customer has a want or
need, through purchase and delivery.
But consistency is hard to deliver
when customers demand so much
variety. Delivering a unified experience
across platforms and products—from
your phone to car, to home—can't be
done in isolation, no matter how big
the company. You can't succeed in
isolation or with traditional partner-
ships alone. Don't be afraid of the
unexpected partnership with the pizza
company, the health care conglomer-
ate, or the unique tech start-up.
Those partnerships mean more
opportunities to stay connected to
your customers, increase your
interactions, and grow.
5. | 5 |
IT’S NOT YOU, IT’S ME:
BEING A GOOD PARTNER
These peculiar new partnerships aren't only intriguing, they're increasingly necessary. Finding the right partners is key, but you need to
be a good partner to attract them. It takes the right organization to have the confidence, focus, and agility to get a frenemy alliance right.
Here are some tips:
THE DO'S OF GOOD PARTNERS
DO know where you want to go.
When you see frenemy alliances popping
up all over your industry, there's a natural
impulse to go with the crowd and make a
move. Good idea. But first, make sure you
have a clear sense of where you're going to
know what you need. Define and regularly
evolve this vision by engaging with your
customers and your staff. And it's OK to
adapt your vision with where your partners
are headed. Collaborate, iterate, and shape
the future together.
DO embrace the turbulence.
Could you lose talent, IP, profit, or market
share by partnering with your frenemies?
Yes. Some bad things might happen. But
have confidence that the overall impact
will be positive. Together, you’ll expand your
potential: tapping into new talent and IP;
maximizing R&D funding; and increasing
access to new customer pools. If it feels
like you’re taking a risk, embrace it. The
only thing more risky than joining forces
with your frenemies is doing nothing at all.
DO be real about who you are.
You need to know what you're good at,
what your core business value proposition
is and what you bring to a new partner-
ships. But focusing on strengths is only
one step. You have to admit where you
need help. Make an honest assessment of
your operational limitations. Understand
where you'll struggle to provide new
services to customers. Keep an eye on new
technologies, even when you aren’t sure
exactly how they’ll impact your industry.
Self-assessment, especially when it
becomes part of who you are, helps you
identify the types of partners you need.
6. | 6 |
THE DON'TS OF GOOD PARTNERS
DON'T lose sight of your brand.
The sustainability of your business
depends on your brand. Without it, you risk
going from your special connection to your
customer. As you engage your frenemies,
stay brand conscious. Communicate clearly
about who you are. Your evolution, driven
in part by frenemy alliances, doesn’t have
to undermine your core value proposition.
Don't partner with companies that
have values you can't live with or force
fundamental change in what you do best.
DON’T forget that this about people.
This isn't just about C-suite handshakes
and photo ops. To make a partnership
work, there needs to be open communica-
tions and trust. That requires personal rela-
tionships. The challenge is to find the right
personalities on both sides to champion
connections that make your businesses
better. Internally, you need catalysts who
know how to navigate change, and advo-
cate for the frenemy model. On the flip
side—you need to find the right connection
points into your frenemy. People who get
your business and share your vision, have
clout within their organization, and know
how to play matchmaker.
DON'T go it alone.
Savvy leaders seek partners—big and
small, rather than doing everything
in-house. Even with your strengths,
there's opportunity to do better, faster.
New customers to reach and new services
to offer. While big acquisitions were a
dominant tactic in the old model, they
can be constraining in today's fluid market.
Technology disrupts and customer
demands shift suddenly. Recognizing the
need to quickly learn from others,
companies are increasingly turning to
venture capital investments, R&D partner-
ships, and joint offerings. Diversify your
frenemy relationships so you can readily
adapt. Don’t just bet the business on
one partnership.
7. | 7 |
HAPPILY EVER AFTER
Great advice for navigating these relationships stems from the second law of thermodynamics: entropy.
Over time, your relationship will cool down, and you might drift apart. With your frenemies, that leaves
you two options:
1. Know how to get out. Avoid a quagmire. Have an exit strategy.
2. Keep the relationship fresh. Keep challenging each other, especially when things are going well.
With the right mindset, you'll find success from unconventional partnerships. Together with your diverse
set of frenemies, you can tackle new challenges, inspire your talent, captivate your customers, and
grow your businesses. Of course, an alliance between frenemies will have inherent tension. Remember
that you’re different. The whole point of the frenemy alliance was to benefit from each other’s differenc-
es. The near incompatibility and unlikely partnership is what gives these relationships their power.
Even the best can’t win by themselves anymore. Market leaders will boldly–but smartly–form novel and
surprising relationships. Look for your match now, before the most appealing partners are gone.