Before you’re ready to answer your customers’ questions, you need to ask some of your own: Where is the information leaking out of my content? How can I capture the human intelligence that went into writing the information in the first place? Where does my information development process have too much friction?
Find out how asking and answering these questions can help support your information developers as they create understandable information and actionable intelligence for both humans and bots. Identify your information leaks and learn how to stop them. Learn how to remove friction to stop wasting people’s time and to transform your information development and delivery process. Create the future by leveraging your intellectual property.
Presented November 28, 2018, at Quadrus Conference Center for Information Development World 2018.
WEBASSEMBLY - What's the right thing to write? -Shin Yoshida
https://github.com/wbcchsyn/slide-WEBASSEMBLY-whats-the-right-thing-to-write.git
What is WebAssembly?
According to webassembly.org,
WebAssembly (abbreviated Wasm) is a binary instruction format for a stack-based virtual machine.
I think that it is a standard to make the programming logic abstract.
“standard to make the programming logic abstract.”
What does it mean?
What is the advantage?
Let’s talk about WebAssembly while looking back on the computer history.
Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.3 or any later version published by the Free Software Foundation; with one Invariant Sections: “Shin Yoshida wrote this document with the goal of contributing to a fair and safe world. Funai Soken Digital Incorporated agrees with the vision and compensated him for his work.” no Front-Cover Texts, and no Back-Cover Text. A copy of the license is included in the section entitled “GNU Free Documentation License”.
https://github.com/wbcchsyn/slide-WEBASSEMBLY-whats-the-right-thing-to-write.git
Over the past few years, we’ve seen the web community create style tiles, element collages, style guides, pattern libraries, and a slew of other tools in order to break interfaces down to their atomic elements. Our interfaces are going more places than ever before, so this shift is essential to help us better understand what our websites consist of in order for us create smart, scalable, maintainable designs.
This session will introduce atomic design, a methodology for creating robust design systems. We’ll cover how to apply atomic design to implement your very own design system in order to set you, your organization and clients up for success.
Searching is “peanuts”. You setup your Elasticsearch cluster (or better find a SaaS partner) and start shooting your search queries against it. Well... Not really. If we put the biblical data ingestion story aside, it won't take long to realize that even moderately complicated queries can become a bottleneck for those aiming for <50ms query performance. Combine a couple of aggregations, double that for facets of range type, add your grandpa's boosting factors to the scoring, and there you go; now you are a search query performance bottleneck owner too! Maybe I am exaggerating a bit. Why not just start throwing some caches in front of it? Hrm... We actually thought of that and did so. Though it brought a mountain of problems along with itself, and there goes my story”.
WEBASSEMBLY - What's the right thing to write? -Shin Yoshida
https://github.com/wbcchsyn/slide-WEBASSEMBLY-whats-the-right-thing-to-write.git
What is WebAssembly?
According to webassembly.org,
WebAssembly (abbreviated Wasm) is a binary instruction format for a stack-based virtual machine.
I think that it is a standard to make the programming logic abstract.
“standard to make the programming logic abstract.”
What does it mean?
What is the advantage?
Let’s talk about WebAssembly while looking back on the computer history.
Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.3 or any later version published by the Free Software Foundation; with one Invariant Sections: “Shin Yoshida wrote this document with the goal of contributing to a fair and safe world. Funai Soken Digital Incorporated agrees with the vision and compensated him for his work.” no Front-Cover Texts, and no Back-Cover Text. A copy of the license is included in the section entitled “GNU Free Documentation License”.
https://github.com/wbcchsyn/slide-WEBASSEMBLY-whats-the-right-thing-to-write.git
Over the past few years, we’ve seen the web community create style tiles, element collages, style guides, pattern libraries, and a slew of other tools in order to break interfaces down to their atomic elements. Our interfaces are going more places than ever before, so this shift is essential to help us better understand what our websites consist of in order for us create smart, scalable, maintainable designs.
This session will introduce atomic design, a methodology for creating robust design systems. We’ll cover how to apply atomic design to implement your very own design system in order to set you, your organization and clients up for success.
Searching is “peanuts”. You setup your Elasticsearch cluster (or better find a SaaS partner) and start shooting your search queries against it. Well... Not really. If we put the biblical data ingestion story aside, it won't take long to realize that even moderately complicated queries can become a bottleneck for those aiming for <50ms query performance. Combine a couple of aggregations, double that for facets of range type, add your grandpa's boosting factors to the scoring, and there you go; now you are a search query performance bottleneck owner too! Maybe I am exaggerating a bit. Why not just start throwing some caches in front of it? Hrm... We actually thought of that and did so. Though it brought a mountain of problems along with itself, and there goes my story”.
Many people teach design patterns as a fundamental step to Object Oriented Programming. They are so universally seen as important that almost every single programming conference that I have been to has had at least one talk about them. They are quite often used as interview questions to test a candidate's OOP knowledge. However, just like inheritance, they are not needed for OOP. And just like inheritance, they are a distraction rather than a foundation. Instead of focusing on patterns, I suggest focusing on learning about abstraction and communication. Why? Come and find out!
Talk at #PHPNW14
Free The Enterprise With Ruby & Master Your Own DomainKen Collins
On the heals of Luis Lavena's RailsConf talk "Infiltrating Ruby Onto The Enterprise Death Star Using Guerilla Tactics" comes a local and frank talk about the current state of Open Source Software (OSS) participation from Windows developers. Learn what OSS is, what motivates its contributors, and how OSS can make you a stronger developer. Be prepared to fall in love with writing software again!
We will start off with a 101 introduction to both the Ruby programming language and the Ruby on Rails web application framework. You will learn about ActiveRecord, a powerful ORM that maps rich objects to your databases, and the latest components to use it with SQL Server. As a Rails core contributor and author of the SQL Server stack, I will give you a modern insight into both that will allow you to leverage your legacy data with Ruby.
Lastly, I will review the bleeding edge tools being actively created for Windows developers to ease the transition to Ruby, Rails and OSS from a POSIX driven world. Many things have changed. It is time to learn and perform some occupational maintenance.
YouTube Link: https://youtu.be/C_oPLDaSy-8
**Java, J2EE & SOA Certification Training - https://www.edureka.co/java-j2ee-training-course **
This Edureka PPT on "design patterns in java" will provide you with detailed knowledge about Java Design Patterns and along with it, This PPT will also cover some real-time examples of some important Design Patterns in Java, in order to provide you with a deep understanding about their functionality. This PPT will cover the following topics:
Why do we need Design Patterns?
What are Design Patterns?
Structure of a Design Pattern
Types of Design Patterns
Creational Design Pattern
Structural Design Pattern
Behavioural Design Pattern
JEE Design Pattern
Overview of design patterns
Follow us to never miss an update in the future.
YouTube: https://www.youtube.com/user/edurekaIN
Instagram: https://www.instagram.com/edureka_learning/
Facebook: https://www.facebook.com/edurekaIN/
Twitter: https://twitter.com/edurekain
LinkedIn: https://www.linkedin.com/company/edureka
Castbox: https://castbox.fm/networks/505?country=in
SQLGitHub - Access GitHub API with SQL-like syntaxesJasmine Chen
SQLGitHub features a SQL-like syntax that allows you to:
Query information about an organization as a whole.
You may also think of it as a better, enhanced frontend layer built on top of GitHub's RESTful API.
The process of design thinking starts with Empathy. This presentation aims to give an overview of the process, a few tactics and ideas to help learners understand what design thinking is, and why it can be so powerful.
All matter, no matter how complex, can be broken down into molecules which can be broken down further into atomic elements. All web interfaces can be broken down down the same way. Atomic Design provides a methodology for building an effective design system. It consists of five distint stages: atoms, molecules, organisms, templates and pages.
Building Reactive Systems with Akka (in Java 8 or Scala)Jonas Bonér
Learn how to build Reactive Systems with Akka. Examples in both Java 8 and Scala.
Abstract:
The demands and expectations for applications have changed dramatically in recent years. Applications today are deployed on a wide range of infrastructure; from mobile devices up to thousands of nodes running in the cloud—all powered by multi-core processors. They need to be rich and collaborative, have a real-time feel with millisecond response time and should never stop running. Additionally, modern applications are a mashup of external services that need to be consumed and composed to provide the features at hand. We are seeing a new type of applications emerging to address these new challenges—these are being called Reactive Applications.
In this talk we will introduce you to Akka and discuss how it can help you deliver on the four key traits of Reactive; Responsive, Resilient, Elastic and Message-Driven. We will start with the basics of Akka and work our way towards some of its more advanced modules such as Akka Cluster and Akka Persistence—all driven through code and practical examples.
We aim to create high-quality content. We really do. But, more-often-than-not, we fail. We understand that high-quality content must be clear, concise, and consistent in voice, tone, and terminology. We also know that it’s supposed to be easily findable, accessible, retrievable, and relevant those who need it—delivered when, where, and how they prefer it.
Crafting content that follows the rules (grammar, punctuation, linguistics) isn’t good enough. Our content also has to be helpful.
In this fast-paced talk, Scott Abel describes what it means to be helpful. You’ll discover how understanding the power of explanation
Presented November 27, 2018, at Quadrus Conference Center for Information Development World 2018.
Reimagining and reinventing customer support is expensive and hard. We hear that all the time. But it doesn’t have to be. In fact, if you do it “right” it can be fairly cheap and fun. In this session, we will look at using a Design Thinking approach to imagine new realities, create prototypes quickly and cheaply, and iterate on this to create a roadmap to your transformation.
Perhaps most important is that we will discuss some of the freely available tools that will help and guide you through the Design Thinking landscape. Unlike most speeches, we will give you specific, tangible baby steps to take once you get back to your own work lives.
Three Takeaways
1) Understand the power of Design Thinking
2) Imagine what Design Thinking can do for you
3) Know what tools are available and where to find them
Presented November 27, 2018, at Quadrus Conference Center for Information Development World 2018.
More Related Content
Similar to Forget Artificial Intelligence - Stop Squandering Human Intelligence with Mike Rice, Jorsek LLC
Many people teach design patterns as a fundamental step to Object Oriented Programming. They are so universally seen as important that almost every single programming conference that I have been to has had at least one talk about them. They are quite often used as interview questions to test a candidate's OOP knowledge. However, just like inheritance, they are not needed for OOP. And just like inheritance, they are a distraction rather than a foundation. Instead of focusing on patterns, I suggest focusing on learning about abstraction and communication. Why? Come and find out!
Talk at #PHPNW14
Free The Enterprise With Ruby & Master Your Own DomainKen Collins
On the heals of Luis Lavena's RailsConf talk "Infiltrating Ruby Onto The Enterprise Death Star Using Guerilla Tactics" comes a local and frank talk about the current state of Open Source Software (OSS) participation from Windows developers. Learn what OSS is, what motivates its contributors, and how OSS can make you a stronger developer. Be prepared to fall in love with writing software again!
We will start off with a 101 introduction to both the Ruby programming language and the Ruby on Rails web application framework. You will learn about ActiveRecord, a powerful ORM that maps rich objects to your databases, and the latest components to use it with SQL Server. As a Rails core contributor and author of the SQL Server stack, I will give you a modern insight into both that will allow you to leverage your legacy data with Ruby.
Lastly, I will review the bleeding edge tools being actively created for Windows developers to ease the transition to Ruby, Rails and OSS from a POSIX driven world. Many things have changed. It is time to learn and perform some occupational maintenance.
YouTube Link: https://youtu.be/C_oPLDaSy-8
**Java, J2EE & SOA Certification Training - https://www.edureka.co/java-j2ee-training-course **
This Edureka PPT on "design patterns in java" will provide you with detailed knowledge about Java Design Patterns and along with it, This PPT will also cover some real-time examples of some important Design Patterns in Java, in order to provide you with a deep understanding about their functionality. This PPT will cover the following topics:
Why do we need Design Patterns?
What are Design Patterns?
Structure of a Design Pattern
Types of Design Patterns
Creational Design Pattern
Structural Design Pattern
Behavioural Design Pattern
JEE Design Pattern
Overview of design patterns
Follow us to never miss an update in the future.
YouTube: https://www.youtube.com/user/edurekaIN
Instagram: https://www.instagram.com/edureka_learning/
Facebook: https://www.facebook.com/edurekaIN/
Twitter: https://twitter.com/edurekain
LinkedIn: https://www.linkedin.com/company/edureka
Castbox: https://castbox.fm/networks/505?country=in
SQLGitHub - Access GitHub API with SQL-like syntaxesJasmine Chen
SQLGitHub features a SQL-like syntax that allows you to:
Query information about an organization as a whole.
You may also think of it as a better, enhanced frontend layer built on top of GitHub's RESTful API.
The process of design thinking starts with Empathy. This presentation aims to give an overview of the process, a few tactics and ideas to help learners understand what design thinking is, and why it can be so powerful.
All matter, no matter how complex, can be broken down into molecules which can be broken down further into atomic elements. All web interfaces can be broken down down the same way. Atomic Design provides a methodology for building an effective design system. It consists of five distint stages: atoms, molecules, organisms, templates and pages.
Building Reactive Systems with Akka (in Java 8 or Scala)Jonas Bonér
Learn how to build Reactive Systems with Akka. Examples in both Java 8 and Scala.
Abstract:
The demands and expectations for applications have changed dramatically in recent years. Applications today are deployed on a wide range of infrastructure; from mobile devices up to thousands of nodes running in the cloud—all powered by multi-core processors. They need to be rich and collaborative, have a real-time feel with millisecond response time and should never stop running. Additionally, modern applications are a mashup of external services that need to be consumed and composed to provide the features at hand. We are seeing a new type of applications emerging to address these new challenges—these are being called Reactive Applications.
In this talk we will introduce you to Akka and discuss how it can help you deliver on the four key traits of Reactive; Responsive, Resilient, Elastic and Message-Driven. We will start with the basics of Akka and work our way towards some of its more advanced modules such as Akka Cluster and Akka Persistence—all driven through code and practical examples.
Similar to Forget Artificial Intelligence - Stop Squandering Human Intelligence with Mike Rice, Jorsek LLC (20)
We aim to create high-quality content. We really do. But, more-often-than-not, we fail. We understand that high-quality content must be clear, concise, and consistent in voice, tone, and terminology. We also know that it’s supposed to be easily findable, accessible, retrievable, and relevant those who need it—delivered when, where, and how they prefer it.
Crafting content that follows the rules (grammar, punctuation, linguistics) isn’t good enough. Our content also has to be helpful.
In this fast-paced talk, Scott Abel describes what it means to be helpful. You’ll discover how understanding the power of explanation
Presented November 27, 2018, at Quadrus Conference Center for Information Development World 2018.
Reimagining and reinventing customer support is expensive and hard. We hear that all the time. But it doesn’t have to be. In fact, if you do it “right” it can be fairly cheap and fun. In this session, we will look at using a Design Thinking approach to imagine new realities, create prototypes quickly and cheaply, and iterate on this to create a roadmap to your transformation.
Perhaps most important is that we will discuss some of the freely available tools that will help and guide you through the Design Thinking landscape. Unlike most speeches, we will give you specific, tangible baby steps to take once you get back to your own work lives.
Three Takeaways
1) Understand the power of Design Thinking
2) Imagine what Design Thinking can do for you
3) Know what tools are available and where to find them
Presented November 27, 2018, at Quadrus Conference Center for Information Development World 2018.
Part 1: Assessing the Current State: Needs Analysis and Information Gathering
Learn how to assess the current state of your technical support content by looking through the lens of content strategy and content engineering.
Traditionally, technical details about products and services were considered to be post-purchase content. Technical information — the stuff contained in owner’s manuals, user guides, and other instructional materials — was provided to consumers only after they purchased a product or service. However, that’s changing as companies recognize that prospects often search the web for technical content to make purchasing decisions.
Think of a technical resource center as an online, one-stop shop for information about your products and services. Over time, and done well, a technical resource center can help you grow your business by attracting prospects, while simultaneously working to support and build loyalty and trust with existing customers.
Presented November 27, 2018, at Quadrus Conference Center for Information Development World 2018.
Part 1: Assessing the Current State: Needs Analysis and Information Gathering
Learn how to assess the current state of your technical support content by looking through the lens of content strategy and content engineering.
Traditionally, technical details about products and services were considered to be post-purchase content. Technical information — the stuff contained in owner’s manuals, user guides, and other instructional materials — was provided to consumers only after they purchased a product or service. However, that’s changing as companies recognize that prospects often search the web for technical content to make purchasing decisions.
Think of a technical resource center as an online, one-stop shop for information about your products and services. Over time, and done well, a technical resource center can help you grow your business by attracting prospects, while simultaneously working to support and build loyalty and trust with existing customers.
Presented November 27, 2018, at Quadrus Conference Center for Information Development World 2018.
Moderated by Paul Perrotta with Panelists: Michael Rosinski of Astoria Software, Julie Newcome of Ultimate Software, Joe Gelb of Zoomin Software, Ray Gallon of The Transformation Society, Alex Masycheff of Intuillion, Ltd., and Anna N. Schlegel of Net App.
Budgets are tight. Times are lean. But you know you need to improve your Technical Resource Center. You could just hope it happens. Or, you could learn from the lessons of those who have gone before you. In this fast-paced panel discussion, Paul Perrotta will ask a panel of seasoned professionals for advice on how to pitch your ideas and secure funding. The panelists discuss the pitfalls to avoid, and they’ll share approaches, pro-tips, and advice to help you get what you need.
Ryan MacCarrigan’s keynote covers the growing role of Agile Development and Lean in the context of content development and delivery—where complex content is the “product” and the end goal is to shorten cycle times, eliminate waste, or improve measured business outcomes without sacrificing quality or accuracy.
The audience will learn:
How to structure strategic content development in a similar fashion to the Agile product development lifecycle
How the “Build-Measure-Learn” framework of Lean Startup fame can be applied to rapid content testing and delivery
How developing a Lean mindset can help content-driven organizations break down silos and “Fail Fast,” improving overall institutional knowledge.
Presented November 28, 2018, at Quadrus Conference Center for Information Development World 2018.
My colleague and I managed a team of 5 to 7 writers, using Agile processes to successfully overhaul a Help system for complex genetic sequencing software in just over six months. The approach uses 3 weekly sprints that gets each writer 1) analyzing and identifying gaps in existing content 2) writing and updating content, and then 3) peer editing and revising content. The sprints overlap so that every week each writer is actively writing, peer reviewing and editing content.
Facing deadlines for frequent quarterly releases, we used Excel spreadsheets and OneNote notebooks to record meeting notes, topic TOCs and assignments, rather than a more administrative intensive ticket-based system (such as JIRA). Writers, whose skill levels ranged from junior to senior, learned how to use the software through hour-long question-and-answer group sessions with SMEs.
Attend this session to learn how an agile writing process can help boost collaboration and increase comradeship amongst information developers; decrease the time spent with subject matter experts, and optimize content development.
Presented November 28, 2018, at Quadrus Conference Center for Information Development World 2018.
Designing the content experience revolves around the quality and the quantity of content. Answering questions like what kind of content, how much of it, and where should it be located are prime in a content professional’s mind. In her talk, Eeshita will discuss and share the pillars of content user experience — both quality and quantity. The attendees will learn techniques and processes to enable quality and monitor quantity of valuable content.
Presented November 28, 2018, at Quadrus Conference Center for Information Development World 2018.
Effective page design is often overlooked in the development of technical information. Studies have shown that the visual design of information has an immediate and lasting visceral impact on both credibility and usability. Good page design ensures that information is easy to find, read, understand, and remember. The science of human visual perception and attention provides a foundation for understanding traditional design elements and principles, and how they can be combined to ensure high-quality, effective information development.
Presented November 28, 2018, at Quadrus Conference Center for Information Development World 2018.
Translation Commons is a nonprofit aiming to be an online one-stop community for all information relating to translation and localization. How do you organize content for an entire industry? How do you create a website structure that allows users to find the information they need, even when it’s a needle in a haystack?
Content planning or Information Architecture determines how information is displayed or accessed. For Translation Commons, planning took much longer than development and it was worth every second of it.
The audience will learn of various techniques and methodologies which will help them organize large sets of information.
Presented November 28, 2018, at Quadrus Conference Center for Information Development World 2018.
Workshop Part 2: Creating the Future State: Enterprise Content Creation, Structure and Distribution
Learn how to plan and implement a future state of enterprise content creation, structure, management, and delivery for a modern technical resource center.
Traditionally, technical details about products and services were considered to be post-purchase content. Technical information — the stuff contained in owner’s manuals, user guides, and other instructional materials — was provided to consumers only after they purchased a product or service. However, that’s changing as companies recognize that prospects often search the web for technical content to make purchasing decisions.
Think of a technical resource center as an online, one-stop shop for information about your products and services. Over time, and done well, a technical resource center can help you grow your business by attracting prospects, while simultaneously working to support and build loyalty and trust with existing customers.
Presented November 27-28, 2018, at Quadrus Conference Center for Information Development World 2018.
The NetApp content strategy team is driving a wide-reaching effort to simplify content creation, sharing, delivery, and content management systems reduction. Anna Schlegel will share how her team is leading an enterprise-wide effort to build a more connected content experience at NetApp with sponsorship at the CEO and SVP level across the entire organization.
In this presentation, attendees learn how to design a corporate content strategy, streamline the content ecosystem, obsolete unnecessary content, and formalize content governance. The key to this effort is selling the value proposition such as reduced cost, reduced complexity, and a better customer experience.
Anna will help you understand how to identify key players, navigate internal politics, and set the stage for content strategy success company-wide. You’ll leave knowing how to set the right goals, create teams, develop leaders, and utilize tracking methodologies.
Takeaways:
1) Setting the stage across the whole company for success
2) Identifying key players and navigating internal politics
3) Identifying the right goals, teams, leaders and tracking methodologies
Presented November 29, 2018, at Quadrus Conference Center for Information Development World 2018.
More and more we’re seeing data that indicates we need increased focus on improving our clients’ experience with technical content. But, how do you know what to focus on and where to target first? Introducing a content analytics toolbox that we rolled out to our IBM Cloud content contributors. The toolbox includes a variety of tools that authors can use to identify what content to work on and how to measure content improvements.
This case study shows how we gained adoption of the use of the toolbox, as well as some concrete examples of the tooling and data.
Takeaways:
1) How do I know what to prioritize?
2) How can I prove my content is impacting the business?
3) What are others doing?
Presented November 29, 2018, at Quadrus Conference Center for Information Development World 2018.
Your customers demand reliable customer service and don’t have time to waste with poor self-serve support portals that contain less helpful content than they should. Many customer service agents suffer from a lack of good warrantied product information and spend a lot of time copying and pasting information from PDFs, emails, and websites. The technology they use seems to be in constant flux yet access to the information they need doesn’t seem to get that much better. There has got to be a better way.
What if there was a better medium for finding, using, and exchanging the highest value content in your organization? Microcontent is a basic building block of good product documentation. When it can be broken out of that content, it can be used in many ways to feed other documents, FAQs, emails, knowledge bases, and even chatbots. Microcontent is also an ideal level of granularity to contribute and curate new source information to be used across the enterprise. So what is it and how does it work to provide a better customer service experience? Attend this session to gain more insight into microcontent and how it can help.
Presented November 29, 2018, at Quadrus Conference Center for Information Development World 2018.
Mayo Clinic’s mobile app serves as both a resource for patients who depend on it for tasks like viewing lab results and making appointments and as a health engagement tool to keep the brand top-of-mind for anyone who might need Mayo Clinic services someday.
In this case study, find out how a Mayo Clinic team converted a huge library of health information to an engaging, mobile-friendly content experience. Learn how core content has been enhanced with hundreds of original visual and editorial pieces – built using a repeatable process geared for high-volume production. Explore how new features like mobile notifications and content search have addressed user needs while driving to new app downloads, now 1 million+ and counting.
Three Takeaways
1) How content can serve as an engagement tool while facilitating transactional tasks and resources
2) Simple curation and metadata strategies for delivering a seamless experience using multiple content sources
3) Tips on creating mobile-first content for short attention spans
Presented November 29, 2018, at Quadrus Conference Center for Information Development World 2018.
Do you see a problem that is so obvious that everyone should see it, but they don’t? Do you have great data about a pain point for your customers, but don’t know where to go with it? In this session, we’ll talk about project briefs — what they are, and how they can be an invaluable tool for building consensus and getting your stakeholders and teams on board.
In this session, you will learn:
1) How to pull together various data points into a cohesive project brief; 2) How to use a project brief to effectively present the problem/issue; 3) And, most importantly, why a project brief isn’t the right platform for solutioning.
Presented November 29, 2018, at Quadrus Conference Center for Information Development World 2018.
Building a conversational interface that people actually want to use can be tough a process. From understanding what users enter to providing logical responses, there’s a lot to create a successful experience. This presentation provides tips for designing conversational interfaces and the content that powers them. If you’re considering adding chatbots or voice-activated devices to your content delivery strategy, this session is right for you.
Takeaways
1) Tips for designing conversational interface
2) Tips for writing conversational content
Presented November 29, 2018, at Quadrus Conference Center for Information Development World 2018.
Most chatbots are rule-based. A rule defines that if certain keywords occur in the user’s question, a certain piece of content should be displayed. For example, “if the question includes words ‘replace’ and ‘battery,’ show the topic about replacing a battery.”
While this method is easy and relatively cheap to implement, it covers only simple use cases. It may work perfectly well if the amount of content is small and it’s not frequently updated. But what about a case when the procedure of replacing a battery is different for different product models? Or what if it’s different depending on the user’s role, and there are multiple possible roles and their combinations? You’d have to explicitly add rules for each variation and instruct the chatbot about the questions the user should be asked when information required for a precise and relevant answer is missing in the user’s question.
On top of that, every time you add new content, you have to manually add new rules. In the long run, rule-based chatbots are expensive and difficult to maintain, if the amount of content is significant and it’s frequently updated.
Another approach is to build a knowledge map of the subject domain which would automatically guide the chatbot about the questions the user should be asked, automatically identify semantic metadata of the content, and map the metadata to the knowledge map. This approach would make the chatbot smarter while reducing the maintenance efforts and costs.
In this session, Alex talks about both approaches and sees which approach works better in different use cases.
Presented November 29, 2018, at Quadrus Conference Center for Information Development World 2018.
It can be difficult to onboard users to new and complex interfaces and workflows. New research shows that images and video enhance understanding and retention of complex information and tasks and can even increase productivity, but software often changes quickly and requires regular updates and localization.
How can we leverage the power of visual communication without having to constantly localize new visual content? Simplified User Interface (SUI) helps you create powerful and useful images to help your users better understand your content while extending its shelf life and often eliminating the need for localization.
Presented November 29, 2018, at Quadrus Conference Center for Information Development World 2018.
Artificial intelligence (AI) is getting lots of attention but one key aspect is often overlooked, understated, or underestimated: the training of the AI through the behind-the-scenes preparation of the data. Getting an AI application to actually do something useful does not happen by magic. Algorithms are in place today, but until the system is taught, it will not produce the results you are hoping for. The more research you do, the more you realize that AI only works when it has the data it needs to spot trends, identify patterns, and provide functionality. No data? No AI. And it can't use just any unstructured data. The data needs to be high-quality data. Yes, it can be messy, but it can’t be poor quality. And depending on the application, the data will require structure and curation. Attend this keynote presentation from Seth Earley, CEO of Earley Information Sciences, to learn how to train your AI, the kinds of data that are needed to make it work, and why intelligent content is vital for artificial intelligence. November 30, 2017
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Generating a custom Ruby SDK for your web service or Rails API using Smithyg2nightmarescribd
Have you ever wanted a Ruby client API to communicate with your web service? Smithy is a protocol-agnostic language for defining services and SDKs. Smithy Ruby is an implementation of Smithy that generates a Ruby SDK using a Smithy model. In this talk, we will explore Smithy and Smithy Ruby to learn how to generate custom feature-rich SDKs that can communicate with any web service, such as a Rails JSON API.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
8. Unstructured vs. Structured Content
Visual Markup
Trees (30pt)
I think I’ll never see a poem as lovely as a tree
(Italics)
1914 (regular)
Joyce Kilmer (Bold)
9. Unstructured vs. Structured Content
Visual Markup
Trees (30pt)
I think I’ll never see a poem as lovely as a tree
(Italics)
1914 (regular)
Joyce Kilmer (Bold)
Semantically Structured
<title>Trees</title>
<poem>I think I’ll never see a poem as lovely as
a tree</poem>
<copyright-date>1914</copyright-date>
<author> Joyce Kilmer</author>
11. Semantic Example: Ordered List vs Steps
<task> <title>Cleaning the Toaster</title>
...
<steps>
<step>
<cmd>Unplug the toaster from the wall outlet.</cmd>
<substeps>
<step>
<cmd>Firmly grasp the insulated portion of the plug.</cmd>
</step>
...
</substeps>
<info>Unplugging the toaster protects you from electrical shock
while cleaning the toaster.</info>
<stepresult>Electrical power is disconnected from the toaster and
it is safe to work on.</stepresult>
</step>
18. Benefits of Reuse With Topic-Based Structure
One search result for all identical content
19. Benefits of Reuse With Topic-Based Structure
Reviewers only review reused content once
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