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Decision-making process
Introducing…
Real Name: Steven ‘Steve’ Rogers
Gender: Male
Education: A master in boxing, judo,
and different types of combat
Occupation: Combatant with super-
human physical abilities
Social Status: Middle Class
“People are going to die, I can’t let
that happen!”
(Marvel.com, 2016)
Real Name: Bruce Banner
Gender: Male
Education: PHD in Genetics & Nuclear
Physics
Occupation: As Robert - a doctor. As Hulk
– a very (very!!!) angry super-creature
Social Status: Upper Middle
Class
“That’s my secret, Cap. I’m
always angry.”
(Marvel.com, 2016)
Real Name: Thor Odinson
Gender: Male
Education: Was trained as a highly
skilled soldier with exceptional hammer
throwing skills
Occupation: God of lightning and
thunder from Asgard
Social Status: Godly Class
“You want me to put the
HAMMER down?”
(Marvel.com, 2016)
Black Widow
Real Name: Natasha Romanova
Gender: Female
Education: Was trained in Russia, by the
KGB’s school
Occupation: Spy and professional killer
Social Status: Lower Middle Class
“I have got red on my ledger, I would
like to wipe it out”
(Marvel.com, 2016)
Hawk Eye
Real Name: Clinton Francis
Barton
Gender: Male
Education: Trained to throw balls,
knifes, darts & other objects
Occupation: Marksman, athlete & an
excellent pilot
Social Status: Lower Class
"I see better from a distance!“
(Marvel.com, 2016)
Real Name: Anthony Edward ‘Tony’
Stark
Gender: Male
Education: A son of an engineer with
specializing in weapons.
Occupation: CEO of Stark Inc.
Social Status: Upper-Upper Class
“Genius, billionaire, playboy,
philanthropist”
(Marvel.com, 2016)
I wish I knew what
consumer
decision-making
process was
before… before
any of this
happened…
That’s no excuse! I
told you but you
didn’t listen!!!
BUY NOW!
SUPERANTIVILAINEADABL
ECOOKIEYOUONLYEATON
CE
NOW ON SALE!
ARE YOU TIRED?
CAN’T EAT ON THE
JOB?
Step 1. Need recognition/problem awareness
Emotional need →
Need: Have more free time to
devote to his personal life – social
Problem: How to fulfil his need
when his presence in the squad is required.
Nevertheless, there are also:
Functional need → Based on the basic needs of
human beings - food and petrol - physiological
Unpredictable need → Based on unexpected
events, unplanned & unpredictable – car breaking
down – safety & security
He wants some personal time
I feel like my
Ironman suit spends
more time with me
than real people…
(Jobber and Fahy, 2015)
I’m sorry…
What?!?
Fellow Avengers, I have
found the solution for all of
our problems! And its only
13.99 dollars!
SUPERANTIVILAINEADA
BLECOOKIEYOUONLYE
ATONCE will be mine!
I accept
congrats!
What can you possibly have
done that deserves
congratulations? HRRRR!?!
Step 2. Information search
You’re the manager
here. Where is the
archive with the
sources about the
machine?
I have no idea
what I am doing
here…
Hope…. I can
trust you.. Or…
Amm... Are you
sure it fine to let
Black Widow do
research by
herself?
I want you to tell me
everything you know
about it!
Is that Stark’s machine??
Huh… Yes…
Step 2. Information search
Let’s see what
exactly this
thing can do...
The controls are all
responding
immediately!!
The lag time is
zero. Hmm…
Looks
interesting…
They can benefit us on
multiple levels…Why I
know that? Because I
am smart!
After consulting my
friends, I have concluded
that we do not need any
kind of machine in our
fight to defend Earth. The
best fighting machine
here is me!
I believe that these
THROWAWAYSTICS
are more than
adequate help for us.
Step 3. Evaluation of alternatives
I don’t care… (Playing
music) *I’m on a
highway to hell*Leave it to me. I
know exactly what to
do. I have a-a-a-a-
animal intuition.
Step 3. Evaluation of alternatives
I’ll definitely buy it!
There is no way they will
react negatively…
This machine is going to
change all our lives!
Step 4. Purchase
Pic Stark buying online this product
Why did you do
this???!!
Second fighting
Hulk was opposed to
this purchase!!
Hhhrrr!
Me too!
But… why are we
fighting??!
Step 5. Post-purchase evaluation of decision
I stand by my
decision!
You are going
down!
Step 5. Post-purchase evaluation of decision
Thank you for attention!
Prepared by Sofia, Dominique, and Anastasiia
We do not
condone physical
violence!
References
• Jobber, David and Fahy, Jobber (2015) Foundations of marketing. 5th edition.
London, McGraw-Hill.
• Lye, Ashley R. et al. (2005) Decision waves: consumer decisions in today's
complex world. European Journal of Marketing, 39(1/2), 216-230.
• Marvel.com (2016) Marvel Universe Wiki [online] Available from:
http://marvel.com/universe/Main_Page [Accessed 17th April 2016].
• Michon, Richard and Chebat, Jean-Charles (2008) Breaking Open the Consumer
Behavior Black Box: Sem and Retail Atmospheric Manipulations. The Journal of
Marketing Theory and Practice, 16(4), 299-308.

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Consumers' Five Stages of the Decision Making Process

  • 3. Real Name: Steven ‘Steve’ Rogers Gender: Male Education: A master in boxing, judo, and different types of combat Occupation: Combatant with super- human physical abilities Social Status: Middle Class “People are going to die, I can’t let that happen!” (Marvel.com, 2016)
  • 4. Real Name: Bruce Banner Gender: Male Education: PHD in Genetics & Nuclear Physics Occupation: As Robert - a doctor. As Hulk – a very (very!!!) angry super-creature Social Status: Upper Middle Class “That’s my secret, Cap. I’m always angry.” (Marvel.com, 2016)
  • 5. Real Name: Thor Odinson Gender: Male Education: Was trained as a highly skilled soldier with exceptional hammer throwing skills Occupation: God of lightning and thunder from Asgard Social Status: Godly Class “You want me to put the HAMMER down?” (Marvel.com, 2016)
  • 6. Black Widow Real Name: Natasha Romanova Gender: Female Education: Was trained in Russia, by the KGB’s school Occupation: Spy and professional killer Social Status: Lower Middle Class “I have got red on my ledger, I would like to wipe it out” (Marvel.com, 2016)
  • 7. Hawk Eye Real Name: Clinton Francis Barton Gender: Male Education: Trained to throw balls, knifes, darts & other objects Occupation: Marksman, athlete & an excellent pilot Social Status: Lower Class "I see better from a distance!“ (Marvel.com, 2016)
  • 8. Real Name: Anthony Edward ‘Tony’ Stark Gender: Male Education: A son of an engineer with specializing in weapons. Occupation: CEO of Stark Inc. Social Status: Upper-Upper Class “Genius, billionaire, playboy, philanthropist” (Marvel.com, 2016)
  • 9. I wish I knew what consumer decision-making process was before… before any of this happened… That’s no excuse! I told you but you didn’t listen!!!
  • 10.
  • 11. BUY NOW! SUPERANTIVILAINEADABL ECOOKIEYOUONLYEATON CE NOW ON SALE! ARE YOU TIRED? CAN’T EAT ON THE JOB?
  • 12. Step 1. Need recognition/problem awareness Emotional need → Need: Have more free time to devote to his personal life – social Problem: How to fulfil his need when his presence in the squad is required. Nevertheless, there are also: Functional need → Based on the basic needs of human beings - food and petrol - physiological Unpredictable need → Based on unexpected events, unplanned & unpredictable – car breaking down – safety & security He wants some personal time I feel like my Ironman suit spends more time with me than real people… (Jobber and Fahy, 2015)
  • 13. I’m sorry… What?!? Fellow Avengers, I have found the solution for all of our problems! And its only 13.99 dollars! SUPERANTIVILAINEADA BLECOOKIEYOUONLYE ATONCE will be mine! I accept congrats! What can you possibly have done that deserves congratulations? HRRRR!?!
  • 14. Step 2. Information search You’re the manager here. Where is the archive with the sources about the machine? I have no idea what I am doing here… Hope…. I can trust you.. Or… Amm... Are you sure it fine to let Black Widow do research by herself? I want you to tell me everything you know about it!
  • 15. Is that Stark’s machine?? Huh… Yes… Step 2. Information search Let’s see what exactly this thing can do... The controls are all responding immediately!! The lag time is zero. Hmm… Looks interesting…
  • 16. They can benefit us on multiple levels…Why I know that? Because I am smart! After consulting my friends, I have concluded that we do not need any kind of machine in our fight to defend Earth. The best fighting machine here is me! I believe that these THROWAWAYSTICS are more than adequate help for us. Step 3. Evaluation of alternatives
  • 17. I don’t care… (Playing music) *I’m on a highway to hell*Leave it to me. I know exactly what to do. I have a-a-a-a- animal intuition. Step 3. Evaluation of alternatives
  • 18. I’ll definitely buy it! There is no way they will react negatively… This machine is going to change all our lives!
  • 19. Step 4. Purchase Pic Stark buying online this product Why did you do this???!!
  • 20. Second fighting Hulk was opposed to this purchase!! Hhhrrr! Me too! But… why are we fighting??! Step 5. Post-purchase evaluation of decision
  • 21. I stand by my decision! You are going down! Step 5. Post-purchase evaluation of decision
  • 22.
  • 23. Thank you for attention! Prepared by Sofia, Dominique, and Anastasiia
  • 24. We do not condone physical violence!
  • 25. References • Jobber, David and Fahy, Jobber (2015) Foundations of marketing. 5th edition. London, McGraw-Hill. • Lye, Ashley R. et al. (2005) Decision waves: consumer decisions in today's complex world. European Journal of Marketing, 39(1/2), 216-230. • Marvel.com (2016) Marvel Universe Wiki [online] Available from: http://marvel.com/universe/Main_Page [Accessed 17th April 2016]. • Michon, Richard and Chebat, Jean-Charles (2008) Breaking Open the Consumer Behavior Black Box: Sem and Retail Atmospheric Manipulations. The Journal of Marketing Theory and Practice, 16(4), 299-308.