CONSUMER PROTECTION

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.Mr.CharakRay.
ASST.PROFESSOR(FINANCE)
MBA(BHU),ASSOCIATE((III),PGDHI(III)
BCM(BHSE),SENIOR(ST.JA)

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.Mr.CharakRay.

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.Mr.CharakRay.

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.Mr.CharakRay.

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.Mr.CharakRay.

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.Mr.CharakRay.

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.Mr.CharakRay.

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.Mr.CharakRay.

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.Mr.CharakRay.
Advantages Of Consumer Protection
Advantages
Consumers Businessmen

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.Mr.CharakRay.
Innocent consumers
Consumers Are Unorganized
Exploitation Of Consumers
Advantages to consumers

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.Mr.CharakRay.
•Consumer Generally doest know about
rights and relief’s available
•So
•It is
•Necessary to
• To Aware Consumer

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.Mr.CharakRay.
•Consumers need to be organized in the form
of consumer organizations to take care of
their interests
•in India, consumers organizations are
working to protect and promote the interests
of consumers

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.Mr.CharakRay.
Consumers are exploited by
•Unfair,
•False
•Misleading Advertising,
•Hoarding,
•Black-marketing Etc.
•Consumers
•against such malpractices.

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.Mr.CharakRay.
Self interest
Moral Justification
Intervention of Government
Long-term Interest of Business
Entrepreneur Growth with social justice
Advantages to businessmen

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.Mr.CharakRay.
•Due to liberalization and globalization,
•Firms have to compete with multinationals.
•By Providing
•Right quality,
•Quantity
•Price
•They can beat multinationals

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.Mr.CharakRay.
•Moral duty of business to avoid unfair trade
practices like
•Defective and unsafe products
•Adulteration
•False and Misleading advertising,
•Hoarding
•Black marketing etc.

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.Mr.CharakRay.
•Business involving in any exploitative trade
practices
•would Invite Government intervention and can
•Damage the image of the company.

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.Mr.CharakRay.
•Satisfied customers repeat sales
•Provide feedback increasing the customer-
base of business and led to………………..

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.Mr.CharakRay.
•India is a mixed economy and gives
more importance to social justice.
• Exploitation of consumer is against the
directive principles of state policy
•Laid down in the constitution.

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.Mr.CharakRay.
Choose
Heard
Redressal
Informed
Safety
To Consumer Education
Consumer Rights

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.Mr.CharakRay.
•Freedom to choose from a Variety of
products at Competitive prices.
•Marketers should offer a Wide Variety of
products in terms of
•Quality,
•Brand,
•Prices,
•Size, etc.
• allow the consumer to make a choice

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) •Right to file a complaint and to be heard in
case of dissatisfaction with a good or a
service.
•Many business firms have set up their own
consumer service and grievance cells. .

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) •The consumer has the right go to court
•If he has been exploited against unfair or
restrictive trade practices and
CPA(1986) provides relief’s like
replacement, removal of defect ,
compensation paid for any loss suffered.

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.Mr.CharakRay.
•Right to have Complete Information about the
product like:-
•Ingredients,
•Date of manufacture,
•Price,
•Expiry date,
•Directions for use, etc.
•In India it is required to provide information
on the label of the product.

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.Mr.CharakRay.
•Right to be protected against goods and
services which are dangerous to life and
health
•Example Electrical Products should have
safety norms like ISI marked to assure
Quality specifications.

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.Mr.CharakRay.
•To get knowledge and skills to be an
•Literate know their rights and can take
actions.
•Businesses organization are taking an active
part in educating consumers.

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.Mr.CharakRay.
Role of NGO’s in
Consumer
Protection

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.Mr.CharakRay.
..Periodicals and other publications to impart
knowledge about
• Consumer problems,
• Legal reporting,
•And relief’s available
•And other matters of interest

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.Mr.CharakRay.
…The general public about consumer
rights by organizing
• Training programmes,
• Seminars
• workshops.

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.Mr.CharakRay.
..The consumers by filing complaints in
appropriate consumer courts on their
behalf

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.Mr.CharakRay.
….out Comparative Testing Of Consumer
Products In
Accredited Laboratories To Test Relative
Qualities Of Competing Brands And
Publishing The Test Results For The Benefit
Of Consumers

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.Mr.CharakRay.
…..Consumers to strongly protest and
take an action against
•Unscrupulous,
•Exploitative
•Unfair trade practices
of sellers.

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.Mr.CharakRay.
…To consumers by way of providing legal
advice.

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.Mr.CharakRay.
Meaning Features
Six
consumer
rights
Three tire
judicial
structure
Relief
available

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.Mr.CharakRay.
Was formed in 1986 to Protect And
Promote the consumers’ interest through
speedy and inexpensive redressal of their
grievances.
Consumer Protection Act 1986

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) Any person who buys any goods for
a consideration, which has been paid or
promised, or partly paid and partly promised, or
under any scheme of deferred payment.
Note:- It does not include a person who obtains
goods for re-sale or any commercial Purpose.
Who is Consumer

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) •Any consumer
•Any registered consumers’ association
• The Central Government or any State
Government
•One or more consumers, on behalf of numerous
consumers having the same interest
•A legal heir or representative of a deceased
consumer.
Who can file a complaint

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) •Complaint must be filed
•within 3 months of purchase of goods
•and if some testing of needs is required then
within 5 months
Within which period complaint can be filed

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.Mr.CharakRay.
Applicable To All Types Of Undertakings,
Big And Small,
Compensatory in nature
Applicable To both Manufacturer Or A
Trader.

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.Mr.CharakRay.
Choose
Heard
Redressal
Informed
Safety
To Consumer Education
Consumer Rights

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.Mr.CharakRay.
Any consumer
Any registered consumers’ association
Central government or any state government
One or more consumers, on behalf of numerous
consumers having the same interest; and
Legal heir or representative of a deceased
consumer

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.Mr.CharakRay.
District
Forum
State
Commission
National
Commission
When the compensation
claimed, up to Rs. 20 lakhs.
When compensation claimed,
between Rs. 20 lakhs to Rs. 1
crores and the appeals against
the orders of a district forum
When the compensation claimed,
exceeds Rs. 1 crore and against
the orders of a state commission

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.Mr.CharakRay.
Where compensation claimed,
exceeded Rs. 1 crore
and
where the aggrieved party
was not satisfied
with the order of the
national commission
Can be taken to the
Supreme Court of India

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.Mr.CharakRay.
Relief Available Under CPA-1986
Remove the defect in goods
or deficiency in service.
Replace the defective product
with a new one, free from
any defect.
Refund the price paid for the
product or the charges paid
for the service.
………………….

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.Mr.CharakRay.
Relief available
Pay Reasonable Amount Of
Compensation For Any Loss
Suffered Due To The Negligence
Of The seller
Stop manufacture of risky goods
Issue Remedial Advertisement to
neutralize the effect of a
misleading advertisement

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.Mr.CharakRay.
BCM(BHSE),SENIOR(ST.JA) Relief available
To pay any amount (not less than 5% of the
value of the defective goods or deficient
services provided), to be credited to the
Consumer Welfare Fund

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.Mr.CharakRay.
Business associations
Awareness among consumer
Self regulation by business
Instruction by consumer
organizations
Care from government

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.Mr.CharakRay.
•The associations like (FICCI) and (CII)
have laid down their code of conduct
• for their members
•in their dealings with the customers.

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.Mr.CharakRay.
•Well informed consumer can raise
her/his voice against any
• Unfair trade practices
•And safeguard her/his interests

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.Mr.CharakRay.
•Business firms realize that it is in their
long-term interest to serve the
customers well.
•Have customer service and grievance
cells to redress the problems of their
consumers

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.Mr.CharakRay.
•Educating consumers about their rights and
providing protection to them.
•Can force business firms to avoid
malpractices and exploitation of consumers.

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.Mr.CharakRay.
•Can protect consumers by various law
•Consumer protection act, 1986
•Provides for three-tier machinery
redressal of
•Consumer grievances

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.Mr.CharakRay.

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.Mr.CharakRay.

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.Mr.CharakRay.
Duty And
Responsibilities Of
Consumers

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.Mr.CharakRay.
Aware about various goods and
services available in the market to
make an intelligent and wise decision.

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.Mr.CharakRay.
Read labels carefully so as to have
information

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.Mr.CharakRay.
Ask for a cash memo on purchase
of goods or services for a proof of
the purchase made

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.Mr.CharakRay.
•File a complaint in an appropriate consumer
forum in case of a shortcoming in the quality
of goods purchased or services.
•Take action even when the amount involved
is small

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.Mr.CharakRay.
And Purchase Eco-friendly
Products

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.Mr.CharakRay.
Which can be represented the
consumers for their welfare.

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.Mr.CharakRay.

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.Mr.CharakRay.

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.Mr.CharakRay.
Buy only standardized goods as
they provide quality assurance.

CONSUMER PROTECTION

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CONSUMER PROTECTION