Consumer Protection Act

1. Presented to: Prof.
Pratima Jain
Presented by : Aman Parmar
Muskan Pahwa
Siddharth Sahu

3.  Any individual who purchases product or
services for his personal use and not for
manufacturing or resale is called a consumer

5.  Consumer protection is the practice of
safeguarding buyers of goods and services, and
the public, against unfair practices in
the marketplace. Consumer protection measures
are often established by law. Such laws are
intended to prevent businesses from engaging
in fraud or specified unfair practices in order to
gain an advantage over competitors or to
mislead consumers

6.  The right to be protected against the marketing of goods and
services which are hazardous to life and property.
 The right to be assured, wherever possible, access to a variety of
goods and services at competitive prices.
 The right to be heard and to be assured that consumer's interest
will receive due consideration at appropriate forums.
 The right to seek redressal against unfair trade practices or
restrictive trade practices or unscrupulous exploitation of
consumers.
 The right to consumer education.

7.  The Act aims to provide better and all-round protection to
consumers.
 In terms of geographical application, it applies to the whole of
India except the State of Jammu and Kashmir.
 It applies to all goods and services unless otherwise expressly
notified by the Central Government.
 It provides effective safeguards to the consumers against
different types of exploitation such as defective goods,
unsatisfactory (or deficient) services and unfair trade practices.

8.  Right to Safety
 Right to be Informed
 Right to Choose
 Right to Heard
 Right to Consumer Education
 Right to Redressal

9.  District Forum
 State commission
 National Commission

10.  District forum consists of a president and two other
members. The president can be a retired or working
judge of District Court. They are appointed by state
government. The complaints for goods or services worth
Rs 20 lakhs or less can be filed in this agency.

11.  It consists of a president and two other members. The
president must be a retired or working judge of high
court. They all are appointed by state government. The
complaints for the goods worth more than Rs 20 lakhs
and less than Rs 1 crore can be filed in State Commission

12.  The national commission consists of a president and
four members one of whom shall be a woman. They are
appointed by Central Government. The complaint can
be filed in National Commission if the value of goods
exceeds Rs 1 crore.