This document contains a presentation by Richa M. Thakkar on consumer protection. It discusses the need for consumer protection due to issues like adulteration and misleading advertising. It defines a consumer and introduces the Consumer Protection Act of 1986. It outlines the rights of consumers including the right to safety, information, choice, representation and redressal. It discusses the 3-tier system for consumer dispute settlement including district forums, state commissions and the national commission. Finally, it discusses the roles of organizations like the Consumer Guidance Society of India in promoting consumer awareness and education.

1. Name of faculty: Richa M. Thakkar
School: B.N. TATA English Medium School
Subject: Organisation of Commerce
Presentation on
Chapter 11 Consumer Protection
Date: 04/05/2020
Lecture 01
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2. CONSUMER PROTECTION
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3. INTRODUCTION
Consumer Protection Meaning & Definition
Consumer Protection means providing
shield to the consumer from the
unethical, exploitative and unlawful
practices of sellers or manufacturers.
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4. NEED FOR CONSUMER PROTECTION
• Adulteration.
• Spurious goods.
• Misleading advertising.
• Artificial scarcity.
• Other problems.
Consumer ProtectionAct-1986 4

5. UNFAIR TRADE PRACTICE
 Any unfair method or deceptive practice used for
supplying the goods or for the promotion ofsales.
TYPES OF UNFAIR TRADE PRACTICES
• False representation.
• False offer of bargain price.
• Free gifts offer and prize scheme.
• Non-compliance of prescribed standards.
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6. The exploitation of consumer predominantly categorized into following three heads:
1) Physical and Mental Exploitation:
Consumers are disappointed and angry when they are forced to purchase sub-standard
quality products or duplicate ones. The inferior ingredients used in the product, leads to
physical problems.
2) Economic Exploitation:
Consumers are facing financial loses due to hoarding of goods, black marketing and
charging higher prices than the printed prices.
3) Against Public Interest:
Public interest is not safeguarded when some products are produced by using certain
materials which can cause harm to environment.
Categories of Exploitation of Consumers
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7. CONSUMER
• According to the Consumer protection Act, “A consumer is a person who receives
goods or services against an exchange. He pays or agrees to compensate partly or
fully or promises to compensate on a future date or has participated in some future
payment plan. Any user of the product or services who uses it on the basis of the
permission of the purchase is a consumer. But the one who purchases on a resale
basis or for further production is not included under the definition of a consumer.”
• Person who buys any commodity or service or
uses such commodity or service
• Must satisfy two conditions to claim himself as a consumer
 The service must have been rendered to him
 He must have paid or promised to pay for the same
• If any person buy capital goods to provide services to other individuals then he is also
recognized as consumer
• If any person who buys commodity with an intention to resale or trade then he is
not recognized as consumer
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8. CONSUMER PROTECTION ACT-1986
• This law was enacted in 1986 to protect interests of consumersin
India
• To make provision for the establishment of consumer councils
• For settlement of consumer disputes
• This Act applies to all goods andservices
• It guides how to file the case in consumer courtProvide justiceto
consumers.
• It was passed by both the Houses of Parliament
Consumer Protection Act-1986 8

9. Name of faculty: Richa M. Thakkar
School: B.N. TATA English Medium School
Subject: Organisation of Commerce
Presentation on
Chapter 11 Consumer Protection
Date: 04/05/2020
Lecture 02
9

10. 10
Importance of
consumer
protection
(B) From the view
point of consumer
(A) From the view
point of business

11. 11
APRIL 2020

12. • Part of the society : Any business is a part of a society. Every
seller is a customer of another seller. If consumer exploitation is
inevitable then every person will have to experience exploitation.
Hence , every seller should adopt such a policy which will increase
the faith of the buyer and distance him from consumers
exploitation.
• Impression on the society: Business impacts the habits of
the people of society, their life style , thoughts , living
standards , food habits , fashions , clothing etc. thus can
be changed through advertisement. That is why business
policy should be proper and good business ethics remains
the moral responsibility of the businessmen.
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14. From the view point of consumer
• Extensive Exploitation of consumer : It is widely seen
that business units are trying to increase their
profit by producing sub standard , adulterated ,
and duplicated products and resorting to
misleading advertisement , black marketing ,
hording of goods and other unethical units have
resulted in a need for consumer protection.
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16. Name of faculty: Richa M. Thakkar
School: B.N. TATA English Medium School
Subject: Organisation of Commerce
Presentation on
Chapter 11 Consumer Protection
Date: 11/05/2020
Lecture 03
16

17. RIGHTS OF ACONSUMER
 Right to safety
 Right to Information
 Right to Choice
 Right to be Presentation
 Right to seek redressal
 Right to consumer education
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20. Name of faculty: Richa M. Thakkar
School: B.N. TATA English Medium School
Subject: Organisation of Commerce
Standard : 12th
Presentation on
Chapter 11 : Consumer Protection
Date: 17/05/2020
Lecture 04
20

21. Responsibilities of Consumers
1) Conscious Use of Rights
2) Beware of Misleading Advertisements
3) Care During Purchase
4) Solicit for a Bill
5) Solicit for a High Quality
6) Registration of Genuine Complaints
7) Spread Consumerism
8) Environmental Protection
9) No Involvement in Unethical Activities
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Food Safety and Standards Authority of India

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26. Name of faculty: Richa M. Thakkar
School: B.N. TATA English Medium School
Subject: Organisation of Commerce
Standard : 12th
Presentation on
Chapter 11 : Consumer Protection
Date: 08/06/2020
Lecture 05
26

27. DISPUTE SETTLEMENT 3-TIER MECHANISM
“The aims and objectives of the Act are achieved by the constitutionand
creation of 3-tier judicial machinery depending upon the amountof
loss involved.”
• District Forum
• State Commission
• National Commission
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28. District Forum
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29. 29
State level Forum

30. 30
National level Forum

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32. Established by Composition Jurisdiction Appeal
District State -President & 2 members Less than 20 To state
Forum Government -One shall be woman lakhs commission
-Terms for 5 yrs or upto 65 yrs within 30 days
whichever is earlier of order
Head-District Judge
State
Commission
State
Government
-President & minimum 2
members
-One shall be woman
-Terms-for 5 yrs or upto 67 yrs
whichevr is earlier
In range of Rs 20
lakhs to Rs 1
crore
Tonational
commission
within 30 days
of order
Head-High Court Judge
National
Commission
Central
Government
-President & minimum 4
members
-One shall be woman
-Terms-for 5 yrs or upto 70 yrs
whichevr is earlier
More than Rs 1
crore
Tosupreme
court within 30
days of order
Head-Sitting or retired judge of
Supreme Court
Consumer ProtectionAct-1986 32

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Available remedies / Reliefs for consumer

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Consumer awareness

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Lok Adalat

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Public Interest Litigation

38. 38
Eco Friendly Product

39. Name of faculty: Richa M. Thakkar
School: B.N. TATA English Medium School
Subject: Organisation of Commerce
Standard : 12th
Presentation on
Chapter 11 : Consumer Protection
Date: 15/06/2020
Lecture 06
39

40. 40
Role Of Consumer’s Union And Non
Government Organization

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45. CONSUMER GUIDANCE SOCIETY
OF INDIA (CGSI)
Golden Jubilee (1966-2016)-50 years in the
service of consumers
• They believe in the consumer cause which includes “Value for
Price, Value for People and Value for Environment”.
• CGSI has reached out to lakhs of consumers
⋆ Involved in consumer education.
• For the urban and rural low income consumers.
• School and college students.
The Activities of Consumer Guidance Society ofIndia
1. Complaint redressal
2. Product testing
3. Consumer education for schools/colleges-
4. Publications
5. National award
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46. MONTHLY MAGAZINE BY (CGSI) – KEEMAT
March-April 2016 January-February 2016
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47. “JAGO GRAHAK JAGO”
SCHEME OF GOVT. OF INDIA
 Empowering Consumers
• Consumer Rights
• Consumer Complaints Redressal
• Alternative Dispute Redressal
• ConsumerAwareness
• Upgradation of Standards
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