The document discusses making enterprise products more consumer grade. It introduces Ciara Peter, VP of Product Design at Gainsight, who will discuss what consumer grade means and how to design enterprise products to be more intuitive, simple and beautiful like consumer apps. The presentation also addresses common pitfalls to avoid such as overcomplicating products with too many features or clicks.

1. www.productschool.com
Consumer Grade Enterprise Products
by Gainsight VP of Prod Design

2. CERTIFICATES
Your Product Management Certificate Path
Product Leadership
Certificate™
Full Stack Product
Management Certificate™
Product Management
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3. Corporate
Training
Level up your team’s Product
Management skills

4. Free Product Management Resources
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6. BUILDING CONSUMER GRADE PRODUCTS
FOR ENTERPRISE

7. ● Designer turned PM
● Design Director at Salesforce, Top
Inventor 2011, 2012
● Head of Product at BetterWorks,
Employee <10
● Head of Consumer at Box
● Head of PX, Head of Design at
Gainsight
● Based in South Beach, SF
Ciara Peter

8. 1 What does consumer grade mean, anyway?
How do I make my products more consumer grade?
What are some common pitfalls to watch for?
2
3

9. © Copyright 2020, Gainsight, Inc., All rights reserved. CONFIDENTIAL.
What does consumer grade
mean anyway?

13. © Copyright 2020, Gainsight, Inc., All rights reserved. CONFIDENTIAL.
How do I make my products
consumer grade?

14. © Copyright 2020, Gainsight, Inc., All rights reserved. CONFIDENTIAL.
.

19. © Copyright 2020, Gainsight, Inc., All rights reserved. CONFIDENTIAL.https://uxplanet.org/design-principles-hicks-law-quick-decision-making-3dcc1b1a0632

20. © Copyright 2020, Gainsight, Inc., All rights reserved. CONFIDENTIAL.
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22. ●
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Save to Box
Download -> Sign up for Box

24. © Copyright 2020, Gainsight, Inc., All rights reserved. CONFIDENTIAL.
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25. SIMPLE
Fewer elements on screen
Fewer ways to complete actions
Build for the 80%
INTUITIVE BEAUTIFUL
Microcopy and in app help
Smart, customized views
Fewer clicks and pages
Light, muted but accessible color palette
Inspired by consumer apps
Breathable and lightweight

29. © Copyright 2020, Gainsight, Inc., All rights reserved. CONFIDENTIAL.
What are some common pitfalls
to watch for?

30. © Copyright 2020, Gainsight, Inc., All rights reserved. CONFIDENTIAL.
.

31. File Insurance Claims Dispute Charges
Book TravelManage ExpensesPerformance Reviews

33. © Copyright 2020, Gainsight, Inc., All rights reserved. CONFIDENTIAL.
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35. © Copyright 2020, Gainsight, Inc., All rights reserved. CONFIDENTIAL.© Copyright 2020, Gainsight, Inc., All rights reserved. CONFIDENTIAL.
https://uxplanet.org/why-redesigns-dont-make-users-happy-f1b29cc940ce

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37. © Copyright 2020, Gainsight, Inc., All rights reserved. CONFIDENTIAL.
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39. ●
Disable Apps by Default

40. 1
What does consumer grade mean, anyway?
How do I make my products more consumer grade?
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What are some common pitfalls to watch for?
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41. THE END.

42. www.productschool.com
Part-time Product Management Training Courses
and
Corporate Training