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How does Ikea deal with Chinese consumer characteristics
when designing marketing strategies?
Yiyang Chang
Aarhus University
2013
Why did I choose Ikea in China?

Stores open in China

Store open in China

40
40
15

30
20

10

13

17

2

12

10
5

0

0
1998 2013 2014 2020

0
2006

2012
What did I want to explore?
What are Chinese consumer
characteristics in home
furnishing industry?

How does Ikea tailor Chinese
consumer’s demands by
understanding customer
characteristics?

How can Ikea benefit more by
improving the integration of
consumer characteristics and its
marketing strategies?
What is the main theoretical model I used?

Source : Kotler, P., Marketing Management, 2nd edition, Pearson, P259
• Culture
• Subculture
• Social
class

• Reference
Group
• Family
• Roles and
status

Personal

Social

Culture

Three factors perspective :
Chinese consumer characteristics

• Age
• Occupation
• Economic
situation
• Lifestyle
• Personality
Ikea’s marketing mix in China
Product
• Special products to cater for local needs
• More after-sale services to adapt “do-it-for-me”

Price
• Cut prices to the lowest around the world
• Fall by 50% in the past decade

Place
• Closer to the center and public transportation
• Local sourcing

Promotion
“Today’s visitors could be tomorrow’s client”
Utilize social website to promote
My findings and suggestions

Culture

Lack of “DIY”
notion

More free
services?

Social

Conspicuous
consumption

Differentiation
> cost
leadership?

Personal

Popular
onlineshopping

E-commerce?
What would I add if I had more time/resources?

Dynamic customer
characteristics
Difficulties Ikea has face
in early times

Marketing mix in other
markets
Consumer characteristics in b2 c markets-a case study of Ikea

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Consumer characteristics in b2 c markets-a case study of Ikea

  • 1. How does Ikea deal with Chinese consumer characteristics when designing marketing strategies? Yiyang Chang Aarhus University 2013
  • 2. Why did I choose Ikea in China? Stores open in China Store open in China 40 40 15 30 20 10 13 17 2 12 10 5 0 0 1998 2013 2014 2020 0 2006 2012
  • 3. What did I want to explore? What are Chinese consumer characteristics in home furnishing industry? How does Ikea tailor Chinese consumer’s demands by understanding customer characteristics? How can Ikea benefit more by improving the integration of consumer characteristics and its marketing strategies?
  • 4. What is the main theoretical model I used? Source : Kotler, P., Marketing Management, 2nd edition, Pearson, P259
  • 5. • Culture • Subculture • Social class • Reference Group • Family • Roles and status Personal Social Culture Three factors perspective : Chinese consumer characteristics • Age • Occupation • Economic situation • Lifestyle • Personality
  • 6. Ikea’s marketing mix in China Product • Special products to cater for local needs • More after-sale services to adapt “do-it-for-me” Price • Cut prices to the lowest around the world • Fall by 50% in the past decade Place • Closer to the center and public transportation • Local sourcing Promotion “Today’s visitors could be tomorrow’s client” Utilize social website to promote
  • 7. My findings and suggestions Culture Lack of “DIY” notion More free services? Social Conspicuous consumption Differentiation > cost leadership? Personal Popular onlineshopping E-commerce?
  • 8. What would I add if I had more time/resources? Dynamic customer characteristics Difficulties Ikea has face in early times Marketing mix in other markets