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Connecting To Students 5 30 07

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Elizabeth Brown
Elizabeth Brown

The document summarizes Binghamton University Library's efforts to launch an instant messaging reference service called Ask a Librarian using the Trillian software. It discusses choosing Trillian for its compatibility, features and popularity. It also covers training library staff, marketing the new service, and initial results which showed most questions came from AOL users. An assessment found the service was well received with some room for improvement around staffing and FAQs.

TechnologyEducation
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Connecting to Students Launching an Instant Messaging Service at Binghamton University Elizabeth Brown Binghamton University Libraries [email_address] Physics Roundtable SLA 2007 Annual Conference June 5, 2007
Instant Messaging at Binghamton University ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
IM services at BU ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Choosing an IM Client ,[object Object],[object Object],[object Object],[object Object],[object Object]
Service – IM Providers ,[object Object],[object Object],[object Object],[object Object],[object Object]
Trillian - Features ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Trillian
 
 
 
IM Staffing ,[object Object],[object Object],[object Object],[object Object],[object Object]
Staff Training ,[object Object],[object Object],[object Object],[object Object],[object Object]
Marketing – Ask a Librarian ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Launching IM Services ,[object Object],[object Object],[object Object],[object Object]
 
 
How is it Going? ,[object Object],[object Object],[object Object],[object Object],[object Object]
How is it Going? (2) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How is it Going? (3) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Future Directions ,[object Object],[object Object],[object Object],[object Object],[object Object]
IM Transcript Analysis Project ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Assessment Outcomes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Transcript Analysis Project ,[object Object],[object Object],[object Object],[object Object],[object Object]
Acknowledgements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Connecting To Students 5 30 07

  • 1. Connecting to Students Launching an Instant Messaging Service at Binghamton University Elizabeth Brown Binghamton University Libraries [email_address] Physics Roundtable SLA 2007 Annual Conference June 5, 2007
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