SlideShare a Scribd company logo
Connecting Students to Success:
A Comprehensive Approach
to Student Retention
Jane Bouknight
Assistant Director, University Advising Center
The University of South Carolina
jane.bouknight@sc.edu
Michael Dial
Assistant Director, University 101 Programs
The University of South Carolina
mdial@sc.edu
James Winfield
Assistant Director, University 101 Programs
The University of South Carolina
winfield@sc.edu
Is this your college’s
approach to retention?
UofSC by the Numbers
Goal:
Enroll 100 additional
first-year students in
each cohort for ten
years.
Freshman Class (as of Fall 2015)
Applied: 25,736
Enrolled: 5,190
GPA (high school average): 4.01
SAT mid-range: 1130-1280
ACT mid-range: 25-30
(USC Office of Undergraduate Admissions)
Enrollment
Undergraduate: 25,237
Total: 32,027
(IPEDS, 2016)
87%
88%
92%
96%
97% 97%
82%
84%
86%
88%
90%
92%
94%
96%
98%
Tennessee South Carolina Clemson Georgia Tech North Carolina Virginia
Retention
1st to 2nd-Year
Retention
Increase
Financial Benefit
Over 4 Years
Additional
Students
1% $1,720,383 46
2% $3,440,722 92
3% $5,161,155 137
UofSC First to Second-Year
Retention Rate
88%
Challenge: We are Large
and Growing
• A first-year cohort of over 5,000 students each
fall.
• 24,864 undergraduates.
• Decentralized administrative structure.
2013 -2014:
• 96% of first-year students enrolled received some
form of federal aid for their college education.
• 19% of full-time, first year students self-identified as
races other than White or Caucasian.
• Increasing population of International students.
Challenge: We are
Diversifying
Challenge: Lower State
Appropriations
USC System Budget FY2001
Base Budget
FY2009
Base Budget
FY2010
State
Appropriations
$250,561,700 $223,310,213 $169,763,896
Percent of Total
Current Fund
Revenue
40% 21% 16.3%
Leverage Existing “High
Impact” Practices (Kuh,2005)
• Existing Resources:
• Supplemental Instruction
• Peer Tutoring
• Academic Coaching
• Financial Literacy
• Advising
• Withdrawal Consultations
• Tutortrac SAGE module
• Financial concerns • Ineffective Strategies
• Difficult content
• Depression
• Anxiety
• Language barriers
Student Performance Barriers
Success Connect Components
Multi-tiered program consisting of:
1. Outreach:
2. Early alert:
3. Behavior and Skill-based Interventions.
4. Follow-up with students and faculty.
Intentionally designed,
personalized emails
from a dedicated
Success Consultant
Walk-in/Student
Scheduled Appts
Intentional communication
with faculty and campus
partners. Identifying
students in need of
assistance.
Faculty/Staff Referrals
Identified in collaboration
with campus partners,
targeted outreach to
students who may not
persist
Campus Partner Referrals
Success Connect
First Year
Outreach
Faculty
Target
Populations
First-Year Student Outreach
Learning
Strategies
Campus
Resources
University
Navigation
• All first-year students are
assigned a Success
Consultant
• Intentional email outreach
• Walk-in / Student scheduled
appointments
Fall Semester Spring Semester
Email #1: Email # 8:
• Welcome to the University • Welcome back to campus
• Introduce Success Consultant role • Welcome back to campus
• Explain Success Consultant & Strong Push
to Schedule Appt
• "W" Date Reminder
• Are you coming back to USC
• Question about goals
• Deadline to add or drop classes Email #9:
• Internships
Email #2: • Link: Career Center
• Supplemental Instruction & Tutoring
• Reasons to Schedule Success Consultations Email #10:
• Faculty Referral Process • Importance of engaging faculty
• Link: Tutoring • Help with courses
• Link: Supplemental Instruction • Link: Tutoring and SI
• Link: Out-to-Lunch Faculty Engagement
Email #3:
• Academic department advising information Email #11:
• WF deadling extension • "WF" Date - March 3, 2015
• Info about Counseling • Info about NSE
• Link: Advising • Importance of study abroad
• Link: Counseling and Psychiatry Center • Link: Study Abroad
Email #4: Email #12:
• Tutoring: online, drop-in, appointments • UAC - Change of major advising
• Peer Leader applications • Transient study process
• Link: Tutoring • Link: University Advising Portal
• Link: Peer Leader application
Email #13:
Email #5: New Email • Final exam preparation
Reduce Stress • Workshop Info
Link: Campus Wellness • Finals Frenzy
• Sophomore Bridge
Email #6:
• Success Consultation - finals study plan Email #14:
• Finals Frenzy schedule • Congrats - 1 year down!
• What are you doing this summer?
Email #7: • Graduation with Leadership Distinction
• Congrats - first semester is done
1st Year Curriculum
Success Consultation
Model
Review Circumstances:
•Macro
•Micro
Identify Challenges:
• Assessment
• Personal
• Environmental
Co-Create Action Plan
• Skill Development
• Practice Task
• Connect to Campus
Resources
• Changes in Behavior
Success Connect: Alert
• Faculty are prompted at critical intervals to
submit alerts on line.
– Class absence
– In need of academic assistance
– Poor mid term grades/ unlikely to pass course
• Student and Success Consultant are notified
by email of the alert
• Students also contacted by a peer caller by
phone and email.
Success Connect: Alert
• Students directed to schedule an appointment
with a Success Consultant
and
• Contact the faculty/staff member who made
the referral.
Success Connect:
Intervention
• Intervention may happen in several different
ways:
– Phone or email
– Consultation meeting
– Meeting with referring faculty
• Goal is resolution of the issue or a specific
plan to resolve the issue.
Success Connect:
Intervention
Purpose of intervention is to
1) answer students’ immediate questions and
concerns about the alert,
2) provide information/resources necessary to assist
the student in lowering or resolving the potential risk
3) encourage the student to schedule a Success
Consultation and develop an action plan.
Success Connect: Follow-up
• Success Consultants follow-up with students
after the intervention to check on progress,
utilization of campus resources, and to remind
them that continued support is available.
• Faculty are provided the initial outcome of the
student notification.
• Faculty are sent a request to provide feedback
on the referred student’s status following the
referral.
Results: Faculty Referrals
Fall 2014
Referred
Student
Enrollments
Mean Grade Course Pass
Course Pass
Rate
No Consultation 485 1.447 169 34.85%
Success
Consultation 112 1.703 53 47.32%
Spring 2015
Referred
Student
Enrollments
Mean Grade Course Pass
Course Pass
Rate
No Consultation 414 1.369 143 34.54%
Success
Consultation 70 1.336 26 37.14%
Results: Population Outreach
• Campus partners identify these
populations as being at-risk based on
key indicators.
– Ex. Risk of losing LIFE Scholarship.
• Must earn a cumulative 3.0 grade point average
• Acquire 30 credit hours by end of 1st yr
(summer)
Results: Population
Outreach
Priority 1 - LIFE Scholarship Students
Students Listed 146
Students reached by phone or received
voicemail
103 (70.5%)
Priority 2 - LIFE Scholarship Students
Students Listed 77
Students reached by phone or received
voicemail
36 (46%)
Priority 3 - LIFE Scholarship Students
Students Listed 177
Students reached by phone or received
voicemail
107 (60%)
Enter Success Connect
Tier Action
Outreach
Alert: Risk
Identification
Alert: Student
Notification
Intervention
Follow-Up
The Success Connect Model
2014-2015 Student Outreach
Outcomes
0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
70.00%
80.00%
90.00%
Email 1:
08/21/14
Email 2:
8/25/14
Email 3:
9/29/14
Email 4:
10/28/14
Email 5:
12/05/14
Email 6:
12/18/15
Email 7:
01/13/15
Email 8:
02/02/15
Email 9:
02/24/15
Email 10:
03/25/15
Email 11:
04/27/15
PercentOPens
Open Rate of Success Connect Outreach Emails
2014-2015 Student Outreach
Outcomes
0
500
1,000
1,500
2,000
2,500
3,000
3,500
4,000
4,500
Email 1:
08/21/14
Email 2:
8/25/14
Email 3:
9/29/14
Email 4:
10/28/14
Email 5:
12/05/14
Email 6:
12/18/15
Email 7:
01/13/15
Email 8:
02/02/15
Email 9:
02/24/15
Email 10:
03/25/15
Email 11:
04/27/15
Email Opens
Link Clicks
2014-2015 Student Outreach
Outcomes
Unique Outreach
Email Opens
Student
Responses
Unique
Outreach
Email Clicks
Fall 2014 (n=5,128) 18,344 (59.62%) 973 1,006
Spring 2015 (n=5,070) 17,056 (67.28%) 102 573
2014-2015
Total 35,400 (63.08%) 1,075 1,579
Success Connect Faculty Referrals 2014-2015
1,179 Total Referrals
67% academic concerns
33% attendance concerns
82% growth in referrals over 2013-2014
Faculty Referrals 2014-2015
Total Referrals – 1,179
SI Course Referrals – 413 (35.03%)
Additional Tutoring Courses – 152 (12.89%)
ENGL101/102 – 82 (6.96%)
Faculty Referrals Fall 2014
Persistence to Fall 2015
85.6% of students 75.2% of referred
who attended vs. students with no
Interventions intervention
Faculty Referrals Fall 2014
Success Connect Branding
Front
Back
Promising Practice
• Confluence of an intrusive approach to
retention and the motivational approach
to intervention.
• Developmentally, Success Connect targets
students as they transition to college in
the first year, assigning a Success
Consultant as an early point of contact.
• High percentage of email opens (>60%)
and email responses to Success
Consultants (18% of 5,128) students in fall
2014)
Promising Practice
• Faculty referrals in high DFW, SI
supported courses:
– Provides reinforcement of the
standards and expectations
– Creates student perception that
faculty are engaged in their
academic success.
1. What resources do you have access to on your campus or in your office
that you could tap into?
2. Who are the “at-risk” students on your campus? How do/could you
identify them? How could you make contact with them? What type of
intervention is necessary?
3. How could you make use of peers in reaching out and intervening with
at-risk students?
Connecting Students to Success: A Comprehensive Approach to Student Retention

More Related Content

What's hot

Designing Early Alert Programs Aimed at Fostering Student Success and Persist...
Designing Early Alert Programs Aimed at Fostering Student Success and Persist...Designing Early Alert Programs Aimed at Fostering Student Success and Persist...
Designing Early Alert Programs Aimed at Fostering Student Success and Persist...
Mike Dial
 
Assisting Students on Probation: The Seminar as Intervention
Assisting Students on Probation: The Seminar as InterventionAssisting Students on Probation: The Seminar as Intervention
Assisting Students on Probation: The Seminar as Intervention
Mike Dial
 
Academic Recovery: Designing a Seminar to Support Students on Probation
Academic Recovery: Designing a Seminar to Support Students on ProbationAcademic Recovery: Designing a Seminar to Support Students on Probation
Academic Recovery: Designing a Seminar to Support Students on Probation
Mike Dial
 
Helping Students on Academic Probation to Persist and Succeed - NACADA Confer...
Helping Students on Academic Probation to Persist and Succeed - NACADA Confer...Helping Students on Academic Probation to Persist and Succeed - NACADA Confer...
Helping Students on Academic Probation to Persist and Succeed - NACADA Confer...
Robert M. Kurland, Ph.D.
 
Student Success Plan: Helping students reach their goals!!
Student Success Plan: Helping students reach their goals!!Student Success Plan: Helping students reach their goals!!
Student Success Plan: Helping students reach their goals!!
Next Generation Learning Challenges
 
Helping Students on Academic Probation to Persist and Succeed
Helping Students on Academic Probation to Persist and SucceedHelping Students on Academic Probation to Persist and Succeed
Helping Students on Academic Probation to Persist and Succeed
skurland
 
Academic Recovery: Designing Intervention Seminars for Students on Probation
Academic Recovery: Designing Intervention Seminars for Students on ProbationAcademic Recovery: Designing Intervention Seminars for Students on Probation
Academic Recovery: Designing Intervention Seminars for Students on Probation
Mike Dial
 
25 Years of Peer Leadership in University 101
25 Years of Peer Leadership in University 10125 Years of Peer Leadership in University 101
25 Years of Peer Leadership in University 101
Mike Dial
 
Extended Orientation to Peer Educator Development
Extended Orientation to Peer Educator DevelopmentExtended Orientation to Peer Educator Development
Extended Orientation to Peer Educator Development
Mike Dial
 
Retaining Students 10-2015-rev
Retaining Students 10-2015-revRetaining Students 10-2015-rev
Retaining Students 10-2015-revBrad Burch, Ph.D.
 
What supports students to stay at university?
What supports students to stay at university?What supports students to stay at university?
What supports students to stay at university?
Sarah_Lawther
 
NCSEHE webinar — “Ghost student” failure among equity cohorts: Towards unders...
NCSEHE webinar — “Ghost student” failure among equity cohorts: Towards unders...NCSEHE webinar — “Ghost student” failure among equity cohorts: Towards unders...
NCSEHE webinar — “Ghost student” failure among equity cohorts: Towards unders...
Australian Centre for Student Equity and Success
 
Response to Intervention
Response to Intervention Response to Intervention
Response to Intervention
Scot Headley
 
Steve Vitto Response to Intvervention (RTI) in School-wide Behavior Support 2009
Steve Vitto Response to Intvervention (RTI) in School-wide Behavior Support 2009Steve Vitto Response to Intvervention (RTI) in School-wide Behavior Support 2009
Steve Vitto Response to Intvervention (RTI) in School-wide Behavior Support 2009
Steve Vitto
 
ABLE - EMFD presentation - NTU student dashboard stream
ABLE - EMFD presentation - NTU student dashboard streamABLE - EMFD presentation - NTU student dashboard stream
ABLE - EMFD presentation - NTU student dashboard stream
Ed Foster
 
Education 2 - Promising areas and interesting puzzles
Education 2 - Promising areas and interesting puzzlesEducation 2 - Promising areas and interesting puzzles
Education 2 - Promising areas and interesting puzzlesMiles Tidmarsh
 
Systematic School-wide Screening: Identifying Students At-Risk for Social-Em...
Systematic School-wide Screening: Identifying Students At-Risk for  Social-Em...Systematic School-wide Screening: Identifying Students At-Risk for  Social-Em...
Systematic School-wide Screening: Identifying Students At-Risk for Social-Em...
Nanci Johnson
 
Assessment literacy
Assessment literacyAssessment literacy
Assessment literacymdxaltc
 

What's hot (20)

Designing Early Alert Programs Aimed at Fostering Student Success and Persist...
Designing Early Alert Programs Aimed at Fostering Student Success and Persist...Designing Early Alert Programs Aimed at Fostering Student Success and Persist...
Designing Early Alert Programs Aimed at Fostering Student Success and Persist...
 
Assisting Students on Probation: The Seminar as Intervention
Assisting Students on Probation: The Seminar as InterventionAssisting Students on Probation: The Seminar as Intervention
Assisting Students on Probation: The Seminar as Intervention
 
Academic Recovery: Designing a Seminar to Support Students on Probation
Academic Recovery: Designing a Seminar to Support Students on ProbationAcademic Recovery: Designing a Seminar to Support Students on Probation
Academic Recovery: Designing a Seminar to Support Students on Probation
 
Helping Students on Academic Probation to Persist and Succeed - NACADA Confer...
Helping Students on Academic Probation to Persist and Succeed - NACADA Confer...Helping Students on Academic Probation to Persist and Succeed - NACADA Confer...
Helping Students on Academic Probation to Persist and Succeed - NACADA Confer...
 
Student Success Plan: Helping students reach their goals!!
Student Success Plan: Helping students reach their goals!!Student Success Plan: Helping students reach their goals!!
Student Success Plan: Helping students reach their goals!!
 
Helping Students on Academic Probation to Persist and Succeed
Helping Students on Academic Probation to Persist and SucceedHelping Students on Academic Probation to Persist and Succeed
Helping Students on Academic Probation to Persist and Succeed
 
Academic Recovery: Designing Intervention Seminars for Students on Probation
Academic Recovery: Designing Intervention Seminars for Students on ProbationAcademic Recovery: Designing Intervention Seminars for Students on Probation
Academic Recovery: Designing Intervention Seminars for Students on Probation
 
25 Years of Peer Leadership in University 101
25 Years of Peer Leadership in University 10125 Years of Peer Leadership in University 101
25 Years of Peer Leadership in University 101
 
Extended Orientation to Peer Educator Development
Extended Orientation to Peer Educator DevelopmentExtended Orientation to Peer Educator Development
Extended Orientation to Peer Educator Development
 
WPACommunicating
WPACommunicatingWPACommunicating
WPACommunicating
 
Retaining Students 10-2015-rev
Retaining Students 10-2015-revRetaining Students 10-2015-rev
Retaining Students 10-2015-rev
 
NASPA AnP 2014
NASPA AnP 2014NASPA AnP 2014
NASPA AnP 2014
 
What supports students to stay at university?
What supports students to stay at university?What supports students to stay at university?
What supports students to stay at university?
 
NCSEHE webinar — “Ghost student” failure among equity cohorts: Towards unders...
NCSEHE webinar — “Ghost student” failure among equity cohorts: Towards unders...NCSEHE webinar — “Ghost student” failure among equity cohorts: Towards unders...
NCSEHE webinar — “Ghost student” failure among equity cohorts: Towards unders...
 
Response to Intervention
Response to Intervention Response to Intervention
Response to Intervention
 
Steve Vitto Response to Intvervention (RTI) in School-wide Behavior Support 2009
Steve Vitto Response to Intvervention (RTI) in School-wide Behavior Support 2009Steve Vitto Response to Intvervention (RTI) in School-wide Behavior Support 2009
Steve Vitto Response to Intvervention (RTI) in School-wide Behavior Support 2009
 
ABLE - EMFD presentation - NTU student dashboard stream
ABLE - EMFD presentation - NTU student dashboard streamABLE - EMFD presentation - NTU student dashboard stream
ABLE - EMFD presentation - NTU student dashboard stream
 
Education 2 - Promising areas and interesting puzzles
Education 2 - Promising areas and interesting puzzlesEducation 2 - Promising areas and interesting puzzles
Education 2 - Promising areas and interesting puzzles
 
Systematic School-wide Screening: Identifying Students At-Risk for Social-Em...
Systematic School-wide Screening: Identifying Students At-Risk for  Social-Em...Systematic School-wide Screening: Identifying Students At-Risk for  Social-Em...
Systematic School-wide Screening: Identifying Students At-Risk for Social-Em...
 
Assessment literacy
Assessment literacyAssessment literacy
Assessment literacy
 

Similar to Connecting Students to Success: A Comprehensive Approach to Student Retention

From Throwing Stones to Creating Ripples Ramapo’s Approach to Student Success
From Throwing Stones to Creating Ripples Ramapo’s Approach to Student SuccessFrom Throwing Stones to Creating Ripples Ramapo’s Approach to Student Success
From Throwing Stones to Creating Ripples Ramapo’s Approach to Student Success
Hobsons
 
First Year Students Pillars of Success
First Year Students Pillars of SuccessFirst Year Students Pillars of Success
First Year Students Pillars of Success
Hobsons
 
Improving retention and persistence in online learning
Improving retention and persistence in online learningImproving retention and persistence in online learning
Improving retention and persistence in online learning
Centre for Distance Education
 
Building a Highly Effective Coaching and Mentoring Program at Scale
Building a Highly Effective Coaching and Mentoring Program at ScaleBuilding a Highly Effective Coaching and Mentoring Program at Scale
Building a Highly Effective Coaching and Mentoring Program at Scale
InsideTrack
 
MDC Advising Philosophy and Model
MDC Advising Philosophy and ModelMDC Advising Philosophy and Model
MDC Advising Philosophy and Model
vzayas
 
Management: Strategic Planning: Braving the Journey (Part 1)
Management: Strategic Planning: Braving the Journey (Part 1)Management: Strategic Planning: Braving the Journey (Part 1)
Management: Strategic Planning: Braving the Journey (Part 1)
Marissa Lowman
 
Fundamentals for Impacting Student Success
Fundamentals for Impacting Student SuccessFundamentals for Impacting Student Success
Fundamentals for Impacting Student Success
Jim Black
 
Board of Regents Completion Initiative
Board of Regents Completion InitiativeBoard of Regents Completion Initiative
Board of Regents Completion InitiativeHigherEdUtah
 
Student success
Student successStudent success
Student success
cchuffman
 
Open Campus Faculty Orientation
Open Campus Faculty OrientationOpen Campus Faculty Orientation
Open Campus Faculty Orientationfscjopen
 
Student transitions in higher education
Student transitions in higher educationStudent transitions in higher education
Student transitions in higher education
JamesDunphy
 
LAUSD Principal Presentation: College Readiness, Access and Success
LAUSD Principal Presentation: College Readiness, Access and SuccessLAUSD Principal Presentation: College Readiness, Access and Success
LAUSD Principal Presentation: College Readiness, Access and Success
Rebecca Joseph
 
April 2019 Directors Meeting
April 2019 Directors MeetingApril 2019 Directors Meeting
Townhall for UKy Strategic Planning 15 April 2014
Townhall for UKy Strategic Planning 15 April 2014Townhall for UKy Strategic Planning 15 April 2014
Townhall for UKy Strategic Planning 15 April 2014
University of Kentucky
 
Blackboard Analytics for Learn @JCU – a proactive approach to the use of data...
Blackboard Analytics for Learn @JCU – a proactive approach to the use of data...Blackboard Analytics for Learn @JCU – a proactive approach to the use of data...
Blackboard Analytics for Learn @JCU – a proactive approach to the use of data...
Blackboard APAC
 
Assessing the Impact of Mentoring: Lessons Learned from a Research Study in W...
Assessing the Impact of Mentoring: Lessons Learned from a Research Study in W...Assessing the Impact of Mentoring: Lessons Learned from a Research Study in W...
Assessing the Impact of Mentoring: Lessons Learned from a Research Study in W...
ICF
 
SampleInitiative
SampleInitiativeSampleInitiative
SampleInitiativeTodd Long
 
Traditional vs. Transformative Careers Model
Traditional vs. Transformative Careers ModelTraditional vs. Transformative Careers Model
Traditional vs. Transformative Careers ModelSheila Curran, SPHR
 

Similar to Connecting Students to Success: A Comprehensive Approach to Student Retention (20)

From Throwing Stones to Creating Ripples Ramapo’s Approach to Student Success
From Throwing Stones to Creating Ripples Ramapo’s Approach to Student SuccessFrom Throwing Stones to Creating Ripples Ramapo’s Approach to Student Success
From Throwing Stones to Creating Ripples Ramapo’s Approach to Student Success
 
First Year Students Pillars of Success
First Year Students Pillars of SuccessFirst Year Students Pillars of Success
First Year Students Pillars of Success
 
Improving retention and persistence in online learning
Improving retention and persistence in online learningImproving retention and persistence in online learning
Improving retention and persistence in online learning
 
Building a Highly Effective Coaching and Mentoring Program at Scale
Building a Highly Effective Coaching and Mentoring Program at ScaleBuilding a Highly Effective Coaching and Mentoring Program at Scale
Building a Highly Effective Coaching and Mentoring Program at Scale
 
MDC Advising Philosophy and Model
MDC Advising Philosophy and ModelMDC Advising Philosophy and Model
MDC Advising Philosophy and Model
 
Management: Strategic Planning: Braving the Journey (Part 1)
Management: Strategic Planning: Braving the Journey (Part 1)Management: Strategic Planning: Braving the Journey (Part 1)
Management: Strategic Planning: Braving the Journey (Part 1)
 
Assessment
AssessmentAssessment
Assessment
 
Fundamentals for Impacting Student Success
Fundamentals for Impacting Student SuccessFundamentals for Impacting Student Success
Fundamentals for Impacting Student Success
 
Board of Regents Completion Initiative
Board of Regents Completion InitiativeBoard of Regents Completion Initiative
Board of Regents Completion Initiative
 
Student success
Student successStudent success
Student success
 
Open Campus Faculty Orientation
Open Campus Faculty OrientationOpen Campus Faculty Orientation
Open Campus Faculty Orientation
 
Student transitions in higher education
Student transitions in higher educationStudent transitions in higher education
Student transitions in higher education
 
LAUSD Principal Presentation: College Readiness, Access and Success
LAUSD Principal Presentation: College Readiness, Access and SuccessLAUSD Principal Presentation: College Readiness, Access and Success
LAUSD Principal Presentation: College Readiness, Access and Success
 
April 2019 Directors Meeting
April 2019 Directors MeetingApril 2019 Directors Meeting
April 2019 Directors Meeting
 
Townhall for UKy Strategic Planning 15 April 2014
Townhall for UKy Strategic Planning 15 April 2014Townhall for UKy Strategic Planning 15 April 2014
Townhall for UKy Strategic Planning 15 April 2014
 
Blackboard Analytics for Learn @JCU – a proactive approach to the use of data...
Blackboard Analytics for Learn @JCU – a proactive approach to the use of data...Blackboard Analytics for Learn @JCU – a proactive approach to the use of data...
Blackboard Analytics for Learn @JCU – a proactive approach to the use of data...
 
Assessing the Impact of Mentoring: Lessons Learned from a Research Study in W...
Assessing the Impact of Mentoring: Lessons Learned from a Research Study in W...Assessing the Impact of Mentoring: Lessons Learned from a Research Study in W...
Assessing the Impact of Mentoring: Lessons Learned from a Research Study in W...
 
SampleInitiative
SampleInitiativeSampleInitiative
SampleInitiative
 
Traditional vs. Transformative Careers Model
Traditional vs. Transformative Careers ModelTraditional vs. Transformative Careers Model
Traditional vs. Transformative Careers Model
 
Niall Bradley
Niall BradleyNiall Bradley
Niall Bradley
 

Recently uploaded

How to Split Bills in the Odoo 17 POS Module
How to Split Bills in the Odoo 17 POS ModuleHow to Split Bills in the Odoo 17 POS Module
How to Split Bills in the Odoo 17 POS Module
Celine George
 
Sha'Carri Richardson Presentation 202345
Sha'Carri Richardson Presentation 202345Sha'Carri Richardson Presentation 202345
Sha'Carri Richardson Presentation 202345
beazzy04
 
The Art Pastor's Guide to Sabbath | Steve Thomason
The Art Pastor's Guide to Sabbath | Steve ThomasonThe Art Pastor's Guide to Sabbath | Steve Thomason
The Art Pastor's Guide to Sabbath | Steve Thomason
Steve Thomason
 
Operation Blue Star - Saka Neela Tara
Operation Blue Star   -  Saka Neela TaraOperation Blue Star   -  Saka Neela Tara
Operation Blue Star - Saka Neela Tara
Balvir Singh
 
How libraries can support authors with open access requirements for UKRI fund...
How libraries can support authors with open access requirements for UKRI fund...How libraries can support authors with open access requirements for UKRI fund...
How libraries can support authors with open access requirements for UKRI fund...
Jisc
 
Basic phrases for greeting and assisting costumers
Basic phrases for greeting and assisting costumersBasic phrases for greeting and assisting costumers
Basic phrases for greeting and assisting costumers
PedroFerreira53928
 
Thesis Statement for students diagnonsed withADHD.ppt
Thesis Statement for students diagnonsed withADHD.pptThesis Statement for students diagnonsed withADHD.ppt
Thesis Statement for students diagnonsed withADHD.ppt
EverAndrsGuerraGuerr
 
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
siemaillard
 
1.4 modern child centered education - mahatma gandhi-2.pptx
1.4 modern child centered education - mahatma gandhi-2.pptx1.4 modern child centered education - mahatma gandhi-2.pptx
1.4 modern child centered education - mahatma gandhi-2.pptx
JosvitaDsouza2
 
Home assignment II on Spectroscopy 2024 Answers.pdf
Home assignment II on Spectroscopy 2024 Answers.pdfHome assignment II on Spectroscopy 2024 Answers.pdf
Home assignment II on Spectroscopy 2024 Answers.pdf
Tamralipta Mahavidyalaya
 
Overview on Edible Vaccine: Pros & Cons with Mechanism
Overview on Edible Vaccine: Pros & Cons with MechanismOverview on Edible Vaccine: Pros & Cons with Mechanism
Overview on Edible Vaccine: Pros & Cons with Mechanism
DeeptiGupta154
 
Additional Benefits for Employee Website.pdf
Additional Benefits for Employee Website.pdfAdditional Benefits for Employee Website.pdf
Additional Benefits for Employee Website.pdf
joachimlavalley1
 
The Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official PublicationThe Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official Publication
Delapenabediema
 
GIÁO ÁN DẠY THÊM (KẾ HOẠCH BÀI BUỔI 2) - TIẾNG ANH 8 GLOBAL SUCCESS (2 CỘT) N...
GIÁO ÁN DẠY THÊM (KẾ HOẠCH BÀI BUỔI 2) - TIẾNG ANH 8 GLOBAL SUCCESS (2 CỘT) N...GIÁO ÁN DẠY THÊM (KẾ HOẠCH BÀI BUỔI 2) - TIẾNG ANH 8 GLOBAL SUCCESS (2 CỘT) N...
GIÁO ÁN DẠY THÊM (KẾ HOẠCH BÀI BUỔI 2) - TIẾNG ANH 8 GLOBAL SUCCESS (2 CỘT) N...
Nguyen Thanh Tu Collection
 
Chapter 3 - Islamic Banking Products and Services.pptx
Chapter 3 - Islamic Banking Products and Services.pptxChapter 3 - Islamic Banking Products and Services.pptx
Chapter 3 - Islamic Banking Products and Services.pptx
Mohd Adib Abd Muin, Senior Lecturer at Universiti Utara Malaysia
 
special B.ed 2nd year old paper_20240531.pdf
special B.ed 2nd year old paper_20240531.pdfspecial B.ed 2nd year old paper_20240531.pdf
special B.ed 2nd year old paper_20240531.pdf
Special education needs
 
How to Break the cycle of negative Thoughts
How to Break the cycle of negative ThoughtsHow to Break the cycle of negative Thoughts
How to Break the cycle of negative Thoughts
Col Mukteshwar Prasad
 
Model Attribute Check Company Auto Property
Model Attribute  Check Company Auto PropertyModel Attribute  Check Company Auto Property
Model Attribute Check Company Auto Property
Celine George
 
Fish and Chips - have they had their chips
Fish and Chips - have they had their chipsFish and Chips - have they had their chips
Fish and Chips - have they had their chips
GeoBlogs
 
Phrasal Verbs.XXXXXXXXXXXXXXXXXXXXXXXXXX
Phrasal Verbs.XXXXXXXXXXXXXXXXXXXXXXXXXXPhrasal Verbs.XXXXXXXXXXXXXXXXXXXXXXXXXX
Phrasal Verbs.XXXXXXXXXXXXXXXXXXXXXXXXXX
MIRIAMSALINAS13
 

Recently uploaded (20)

How to Split Bills in the Odoo 17 POS Module
How to Split Bills in the Odoo 17 POS ModuleHow to Split Bills in the Odoo 17 POS Module
How to Split Bills in the Odoo 17 POS Module
 
Sha'Carri Richardson Presentation 202345
Sha'Carri Richardson Presentation 202345Sha'Carri Richardson Presentation 202345
Sha'Carri Richardson Presentation 202345
 
The Art Pastor's Guide to Sabbath | Steve Thomason
The Art Pastor's Guide to Sabbath | Steve ThomasonThe Art Pastor's Guide to Sabbath | Steve Thomason
The Art Pastor's Guide to Sabbath | Steve Thomason
 
Operation Blue Star - Saka Neela Tara
Operation Blue Star   -  Saka Neela TaraOperation Blue Star   -  Saka Neela Tara
Operation Blue Star - Saka Neela Tara
 
How libraries can support authors with open access requirements for UKRI fund...
How libraries can support authors with open access requirements for UKRI fund...How libraries can support authors with open access requirements for UKRI fund...
How libraries can support authors with open access requirements for UKRI fund...
 
Basic phrases for greeting and assisting costumers
Basic phrases for greeting and assisting costumersBasic phrases for greeting and assisting costumers
Basic phrases for greeting and assisting costumers
 
Thesis Statement for students diagnonsed withADHD.ppt
Thesis Statement for students diagnonsed withADHD.pptThesis Statement for students diagnonsed withADHD.ppt
Thesis Statement for students diagnonsed withADHD.ppt
 
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
 
1.4 modern child centered education - mahatma gandhi-2.pptx
1.4 modern child centered education - mahatma gandhi-2.pptx1.4 modern child centered education - mahatma gandhi-2.pptx
1.4 modern child centered education - mahatma gandhi-2.pptx
 
Home assignment II on Spectroscopy 2024 Answers.pdf
Home assignment II on Spectroscopy 2024 Answers.pdfHome assignment II on Spectroscopy 2024 Answers.pdf
Home assignment II on Spectroscopy 2024 Answers.pdf
 
Overview on Edible Vaccine: Pros & Cons with Mechanism
Overview on Edible Vaccine: Pros & Cons with MechanismOverview on Edible Vaccine: Pros & Cons with Mechanism
Overview on Edible Vaccine: Pros & Cons with Mechanism
 
Additional Benefits for Employee Website.pdf
Additional Benefits for Employee Website.pdfAdditional Benefits for Employee Website.pdf
Additional Benefits for Employee Website.pdf
 
The Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official PublicationThe Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official Publication
 
GIÁO ÁN DẠY THÊM (KẾ HOẠCH BÀI BUỔI 2) - TIẾNG ANH 8 GLOBAL SUCCESS (2 CỘT) N...
GIÁO ÁN DẠY THÊM (KẾ HOẠCH BÀI BUỔI 2) - TIẾNG ANH 8 GLOBAL SUCCESS (2 CỘT) N...GIÁO ÁN DẠY THÊM (KẾ HOẠCH BÀI BUỔI 2) - TIẾNG ANH 8 GLOBAL SUCCESS (2 CỘT) N...
GIÁO ÁN DẠY THÊM (KẾ HOẠCH BÀI BUỔI 2) - TIẾNG ANH 8 GLOBAL SUCCESS (2 CỘT) N...
 
Chapter 3 - Islamic Banking Products and Services.pptx
Chapter 3 - Islamic Banking Products and Services.pptxChapter 3 - Islamic Banking Products and Services.pptx
Chapter 3 - Islamic Banking Products and Services.pptx
 
special B.ed 2nd year old paper_20240531.pdf
special B.ed 2nd year old paper_20240531.pdfspecial B.ed 2nd year old paper_20240531.pdf
special B.ed 2nd year old paper_20240531.pdf
 
How to Break the cycle of negative Thoughts
How to Break the cycle of negative ThoughtsHow to Break the cycle of negative Thoughts
How to Break the cycle of negative Thoughts
 
Model Attribute Check Company Auto Property
Model Attribute  Check Company Auto PropertyModel Attribute  Check Company Auto Property
Model Attribute Check Company Auto Property
 
Fish and Chips - have they had their chips
Fish and Chips - have they had their chipsFish and Chips - have they had their chips
Fish and Chips - have they had their chips
 
Phrasal Verbs.XXXXXXXXXXXXXXXXXXXXXXXXXX
Phrasal Verbs.XXXXXXXXXXXXXXXXXXXXXXXXXXPhrasal Verbs.XXXXXXXXXXXXXXXXXXXXXXXXXX
Phrasal Verbs.XXXXXXXXXXXXXXXXXXXXXXXXXX
 

Connecting Students to Success: A Comprehensive Approach to Student Retention

  • 1. Connecting Students to Success: A Comprehensive Approach to Student Retention Jane Bouknight Assistant Director, University Advising Center The University of South Carolina jane.bouknight@sc.edu Michael Dial Assistant Director, University 101 Programs The University of South Carolina mdial@sc.edu James Winfield Assistant Director, University 101 Programs The University of South Carolina winfield@sc.edu
  • 2. Is this your college’s approach to retention?
  • 3.
  • 4. UofSC by the Numbers Goal: Enroll 100 additional first-year students in each cohort for ten years. Freshman Class (as of Fall 2015) Applied: 25,736 Enrolled: 5,190 GPA (high school average): 4.01 SAT mid-range: 1130-1280 ACT mid-range: 25-30 (USC Office of Undergraduate Admissions) Enrollment Undergraduate: 25,237 Total: 32,027
  • 5. (IPEDS, 2016) 87% 88% 92% 96% 97% 97% 82% 84% 86% 88% 90% 92% 94% 96% 98% Tennessee South Carolina Clemson Georgia Tech North Carolina Virginia Retention 1st to 2nd-Year
  • 6. Retention Increase Financial Benefit Over 4 Years Additional Students 1% $1,720,383 46 2% $3,440,722 92 3% $5,161,155 137 UofSC First to Second-Year Retention Rate 88%
  • 7. Challenge: We are Large and Growing • A first-year cohort of over 5,000 students each fall. • 24,864 undergraduates. • Decentralized administrative structure.
  • 8. 2013 -2014: • 96% of first-year students enrolled received some form of federal aid for their college education. • 19% of full-time, first year students self-identified as races other than White or Caucasian. • Increasing population of International students. Challenge: We are Diversifying
  • 9. Challenge: Lower State Appropriations USC System Budget FY2001 Base Budget FY2009 Base Budget FY2010 State Appropriations $250,561,700 $223,310,213 $169,763,896 Percent of Total Current Fund Revenue 40% 21% 16.3%
  • 10. Leverage Existing “High Impact” Practices (Kuh,2005) • Existing Resources: • Supplemental Instruction • Peer Tutoring • Academic Coaching • Financial Literacy • Advising • Withdrawal Consultations • Tutortrac SAGE module
  • 11. • Financial concerns • Ineffective Strategies • Difficult content • Depression • Anxiety • Language barriers Student Performance Barriers
  • 12. Success Connect Components Multi-tiered program consisting of: 1. Outreach: 2. Early alert: 3. Behavior and Skill-based Interventions. 4. Follow-up with students and faculty.
  • 13. Intentionally designed, personalized emails from a dedicated Success Consultant Walk-in/Student Scheduled Appts Intentional communication with faculty and campus partners. Identifying students in need of assistance. Faculty/Staff Referrals Identified in collaboration with campus partners, targeted outreach to students who may not persist Campus Partner Referrals Success Connect First Year Outreach Faculty Target Populations
  • 14. First-Year Student Outreach Learning Strategies Campus Resources University Navigation • All first-year students are assigned a Success Consultant • Intentional email outreach • Walk-in / Student scheduled appointments
  • 15. Fall Semester Spring Semester Email #1: Email # 8: • Welcome to the University • Welcome back to campus • Introduce Success Consultant role • Welcome back to campus • Explain Success Consultant & Strong Push to Schedule Appt • "W" Date Reminder • Are you coming back to USC • Question about goals • Deadline to add or drop classes Email #9: • Internships Email #2: • Link: Career Center • Supplemental Instruction & Tutoring • Reasons to Schedule Success Consultations Email #10: • Faculty Referral Process • Importance of engaging faculty • Link: Tutoring • Help with courses • Link: Supplemental Instruction • Link: Tutoring and SI • Link: Out-to-Lunch Faculty Engagement Email #3: • Academic department advising information Email #11: • WF deadling extension • "WF" Date - March 3, 2015 • Info about Counseling • Info about NSE • Link: Advising • Importance of study abroad • Link: Counseling and Psychiatry Center • Link: Study Abroad Email #4: Email #12: • Tutoring: online, drop-in, appointments • UAC - Change of major advising • Peer Leader applications • Transient study process • Link: Tutoring • Link: University Advising Portal • Link: Peer Leader application Email #13: Email #5: New Email • Final exam preparation Reduce Stress • Workshop Info Link: Campus Wellness • Finals Frenzy • Sophomore Bridge Email #6: • Success Consultation - finals study plan Email #14: • Finals Frenzy schedule • Congrats - 1 year down! • What are you doing this summer? Email #7: • Graduation with Leadership Distinction • Congrats - first semester is done 1st Year Curriculum
  • 16.
  • 17. Success Consultation Model Review Circumstances: •Macro •Micro Identify Challenges: • Assessment • Personal • Environmental Co-Create Action Plan • Skill Development • Practice Task • Connect to Campus Resources • Changes in Behavior
  • 18. Success Connect: Alert • Faculty are prompted at critical intervals to submit alerts on line. – Class absence – In need of academic assistance – Poor mid term grades/ unlikely to pass course • Student and Success Consultant are notified by email of the alert • Students also contacted by a peer caller by phone and email.
  • 19. Success Connect: Alert • Students directed to schedule an appointment with a Success Consultant and • Contact the faculty/staff member who made the referral.
  • 20. Success Connect: Intervention • Intervention may happen in several different ways: – Phone or email – Consultation meeting – Meeting with referring faculty • Goal is resolution of the issue or a specific plan to resolve the issue.
  • 21. Success Connect: Intervention Purpose of intervention is to 1) answer students’ immediate questions and concerns about the alert, 2) provide information/resources necessary to assist the student in lowering or resolving the potential risk 3) encourage the student to schedule a Success Consultation and develop an action plan.
  • 22. Success Connect: Follow-up • Success Consultants follow-up with students after the intervention to check on progress, utilization of campus resources, and to remind them that continued support is available. • Faculty are provided the initial outcome of the student notification. • Faculty are sent a request to provide feedback on the referred student’s status following the referral.
  • 23. Results: Faculty Referrals Fall 2014 Referred Student Enrollments Mean Grade Course Pass Course Pass Rate No Consultation 485 1.447 169 34.85% Success Consultation 112 1.703 53 47.32% Spring 2015 Referred Student Enrollments Mean Grade Course Pass Course Pass Rate No Consultation 414 1.369 143 34.54% Success Consultation 70 1.336 26 37.14%
  • 24. Results: Population Outreach • Campus partners identify these populations as being at-risk based on key indicators. – Ex. Risk of losing LIFE Scholarship. • Must earn a cumulative 3.0 grade point average • Acquire 30 credit hours by end of 1st yr (summer)
  • 25. Results: Population Outreach Priority 1 - LIFE Scholarship Students Students Listed 146 Students reached by phone or received voicemail 103 (70.5%) Priority 2 - LIFE Scholarship Students Students Listed 77 Students reached by phone or received voicemail 36 (46%) Priority 3 - LIFE Scholarship Students Students Listed 177 Students reached by phone or received voicemail 107 (60%)
  • 26. Enter Success Connect Tier Action Outreach Alert: Risk Identification Alert: Student Notification Intervention Follow-Up
  • 28. 2014-2015 Student Outreach Outcomes 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00% Email 1: 08/21/14 Email 2: 8/25/14 Email 3: 9/29/14 Email 4: 10/28/14 Email 5: 12/05/14 Email 6: 12/18/15 Email 7: 01/13/15 Email 8: 02/02/15 Email 9: 02/24/15 Email 10: 03/25/15 Email 11: 04/27/15 PercentOPens Open Rate of Success Connect Outreach Emails
  • 29. 2014-2015 Student Outreach Outcomes 0 500 1,000 1,500 2,000 2,500 3,000 3,500 4,000 4,500 Email 1: 08/21/14 Email 2: 8/25/14 Email 3: 9/29/14 Email 4: 10/28/14 Email 5: 12/05/14 Email 6: 12/18/15 Email 7: 01/13/15 Email 8: 02/02/15 Email 9: 02/24/15 Email 10: 03/25/15 Email 11: 04/27/15 Email Opens Link Clicks
  • 30. 2014-2015 Student Outreach Outcomes Unique Outreach Email Opens Student Responses Unique Outreach Email Clicks Fall 2014 (n=5,128) 18,344 (59.62%) 973 1,006 Spring 2015 (n=5,070) 17,056 (67.28%) 102 573 2014-2015 Total 35,400 (63.08%) 1,075 1,579
  • 31. Success Connect Faculty Referrals 2014-2015 1,179 Total Referrals 67% academic concerns 33% attendance concerns 82% growth in referrals over 2013-2014
  • 32. Faculty Referrals 2014-2015 Total Referrals – 1,179 SI Course Referrals – 413 (35.03%) Additional Tutoring Courses – 152 (12.89%) ENGL101/102 – 82 (6.96%)
  • 33. Faculty Referrals Fall 2014 Persistence to Fall 2015 85.6% of students 75.2% of referred who attended vs. students with no Interventions intervention
  • 36. Promising Practice • Confluence of an intrusive approach to retention and the motivational approach to intervention. • Developmentally, Success Connect targets students as they transition to college in the first year, assigning a Success Consultant as an early point of contact. • High percentage of email opens (>60%) and email responses to Success Consultants (18% of 5,128) students in fall 2014)
  • 37. Promising Practice • Faculty referrals in high DFW, SI supported courses: – Provides reinforcement of the standards and expectations – Creates student perception that faculty are engaged in their academic success.
  • 38. 1. What resources do you have access to on your campus or in your office that you could tap into? 2. Who are the “at-risk” students on your campus? How do/could you identify them? How could you make contact with them? What type of intervention is necessary? 3. How could you make use of peers in reaching out and intervening with at-risk students?

Editor's Notes

  1. Multi-tiered program consisting of: Outreach: To engage faculty in the retention process Assignment of a Success Consultant to all first-year students. Early alert: Students referred by faculty. Students in target populations. Behavior and Skill-based Interventions. One-on-one consultations with a Success Consultant. Referrals to SSC and campus resources. Follow-up with students and faculty.