SlideShare a Scribd company logo
REF: THE INTERNET MAP, RUSLAN ENIKEEV, 2012
wikipedia.org

                        twitter.com




yahoo.com
                                       A
        google.com
                                       youtube.com




                                  live.com




        blogspot.com
wikipedia.org

                        twitter.com




yahoo.com
                              facebook.com


        google.com
                                       youtube.com




                                  live.com




        blogspot.com
MARK IREMONGER
REF: PAUL BUTLER, FACEBOOK INTERN, 2010
wikipedia.org

                         twitter.com



                google.co.uk

yahoo.com
                                facebook.com


        google.com
                                        youtube.com




                                   live.com




        blogspot.com
bbc.co.uk
               amazon.co.uk


                      ebay.co.uk
                                                        wikipedia.org

                          twitter.com



                google.co.uk

yahoo.com
                                    facebook.com


        google.com
                                         youtube.com




                                       live.com




        blogspot.com
bbc.co.uk
               amazon.co.uk


                      ebay.co.uk
                                                        wikipedia.org

                          twitter.com
      UK TRAVEL CLUSTER



                google.co.uk

yahoo.com
                                    facebook.com


        google.com
                                         youtube.com




                                       live.com




        blogspot.com
UK TRAVEL CLUSTER




            CONNECTED BRANDS


Visible
        Useful
             Usable
                   Engaged
Is it easy to   Is there evidence   Is it easy to get         Is there evidence
find?
           it meets customer   things done?
             it engages
                needs?
                                       customers?
PEOPLE AND DATA


                                           PIRE




Strategy
   User Experience
 Researcher
  Lead
        Architect




                 MEASURING CONNECTED BRANDS
Edited Content.
                    
  If you’d like to find out more about 
  how we measure connected brands
            please contact us.




MEASURING CONNECTED BRANDS
SCORE CARD
                 CONNECTEDNESS 
         CONNECTEDNESS
                                    INDEX
                 PROFILE




                                65
                                                             VISIBLE
                                                             100
       Edited Content.
                                       80

               
                                              60
                                                              40
If you’d like to find out more
                                                              20
             about 
                                                  ENGAGED
     0
        USEFUL
 how we measure connected
            brands
      please contact us.

                                                             USABLE




                        MEASURING CONNECTED BRANDS
40
    36.6
     35.6
                                 35

                                 30

                                 25

                                 20

                                 15

                                 10
                                                           4.5
   3.9
   3.9
   3.7
                                  5
                                                   3.1
   3
   2.9
   2.8

                                  0




                                                           TRAVEL COMPANIES
                                       By Share of Passengers Licensed To Top Ten Companies December 2011
REF: CAA/MINTEL; Passengers licensed to top ten = 10.9m
40
    36.6
     35.6
                                 35

                                 30

                                 25

                                 20

                                 15

                                 10
                                                           4.5
   3.9
   3.9
   3.7
                                  5
                                                   3.1
   3
   2.9
   2.8

                                  0




                                                           TRAVEL COMPANIES
                                       By Share of Passengers Licensed To Top Ten Companies December 2011
REF: CAA/MINTEL; Passengers licensed to top ten = 10.9m
Visible
                                                      90

                                                      80

                                                      70

                                                      60

                                                      50

                                                      40

                                                      30

                            Engaged
                  20
         Useful




                                                       Usable
              MARK IREMONGER
REF: ICROSSING TRAVEL BRAND CONNECTEDNESS NOV 2012
Visible
                                                      90

                                                      80

                                                      70

                                                      60

                                                      50

                                                      40

                                                      30

                            Engaged
                  20
         Useful




                                                       Usable
              MARK IREMONGER
REF: ICROSSING TRAVEL BRAND CONNECTEDNESS NOV 2012
74

69
         70
 66
 57
90
   90




                                80
   80




                                70
   70




                                60
   60




                                50
   50




           Visible
             40
   40




              90
                                30
   30




                                20
   20


              80




                                10
   10




              70




              60




              50




              40




              30




              20




Engaged
      10


                      Useful
                                90
   90




                                80
   80




                                70
   70




                                60
   60




                                50
   50




                                40
   40




                                30
   30




                                20
   20




                                10
   10




           Usable
CONNECTED
             VISIBLE
    BRAND




             USEFUL
              ENGAGED


                       USABLE
bbc.co.uk
               amazon.co.uk


                            ebay.co.uk
                                                              wikipedia.org

                                twitter.com
      UK TRAVEL CLUSTER



                      google.co.uk

      yahoo.com
                                          facebook.com


              google.com
                                               youtube.com




                                             live.com




   GET BETTER CONNECTED                              



mark.iremonger@icrossing.co.uk
         @iremonger
                                                                               MARK IREMONGER
Connected Brands in UK Travel Travolution 2012

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Connected Brands in UK Travel Travolution 2012

  • 1. REF: THE INTERNET MAP, RUSLAN ENIKEEV, 2012
  • 2. wikipedia.org twitter.com yahoo.com A google.com youtube.com live.com blogspot.com
  • 3. wikipedia.org twitter.com yahoo.com facebook.com google.com youtube.com live.com blogspot.com
  • 4. MARK IREMONGER REF: PAUL BUTLER, FACEBOOK INTERN, 2010
  • 5. wikipedia.org twitter.com google.co.uk yahoo.com facebook.com google.com youtube.com live.com blogspot.com
  • 6. bbc.co.uk amazon.co.uk ebay.co.uk wikipedia.org twitter.com google.co.uk yahoo.com facebook.com google.com youtube.com live.com blogspot.com
  • 7. bbc.co.uk amazon.co.uk ebay.co.uk wikipedia.org twitter.com UK TRAVEL CLUSTER google.co.uk yahoo.com facebook.com google.com youtube.com live.com blogspot.com
  • 8. UK TRAVEL CLUSTER CONNECTED BRANDS Visible Useful Usable Engaged Is it easy to Is there evidence Is it easy to get Is there evidence find? it meets customer things done? it engages needs? customers?
  • 9. PEOPLE AND DATA PIRE Strategy User Experience Researcher Lead Architect MEASURING CONNECTED BRANDS
  • 10. Edited Content. If you’d like to find out more about how we measure connected brands please contact us. MEASURING CONNECTED BRANDS
  • 11. SCORE CARD CONNECTEDNESS CONNECTEDNESS INDEX PROFILE 65 VISIBLE 100 Edited Content. 80 60 40 If you’d like to find out more 20 about ENGAGED 0 USEFUL how we measure connected brands please contact us. USABLE MEASURING CONNECTED BRANDS
  • 12. 40 36.6 35.6 35 30 25 20 15 10 4.5 3.9 3.9 3.7 5 3.1 3 2.9 2.8 0 TRAVEL COMPANIES By Share of Passengers Licensed To Top Ten Companies December 2011 REF: CAA/MINTEL; Passengers licensed to top ten = 10.9m
  • 13. 40 36.6 35.6 35 30 25 20 15 10 4.5 3.9 3.9 3.7 5 3.1 3 2.9 2.8 0 TRAVEL COMPANIES By Share of Passengers Licensed To Top Ten Companies December 2011 REF: CAA/MINTEL; Passengers licensed to top ten = 10.9m
  • 14. Visible 90 80 70 60 50 40 30 Engaged 20 Useful Usable MARK IREMONGER REF: ICROSSING TRAVEL BRAND CONNECTEDNESS NOV 2012
  • 15. Visible 90 80 70 60 50 40 30 Engaged 20 Useful Usable MARK IREMONGER REF: ICROSSING TRAVEL BRAND CONNECTEDNESS NOV 2012
  • 16. 74 69 70 66 57
  • 17. 90 90 80 80 70 70 60 60 50 50 Visible 40 40 90 30 30 20 20 80 10 10 70 60 50 40 30 20 Engaged 10 Useful 90 90 80 80 70 70 60 60 50 50 40 40 30 30 20 20 10 10 Usable
  • 18. CONNECTED VISIBLE BRAND USEFUL ENGAGED USABLE
  • 19. bbc.co.uk amazon.co.uk ebay.co.uk wikipedia.org twitter.com UK TRAVEL CLUSTER google.co.uk yahoo.com facebook.com google.com youtube.com live.com GET BETTER CONNECTED mark.iremonger@icrossing.co.uk @iremonger MARK IREMONGER