The document outlines a session on how to succeed in interviews, led by HR consultant Marie Mineur from IA Financial Group. It covers key topics such as interview preparation, types of questions, dress code, non-verbal communication, and strategies for following up with questions. Additionally, it provides insights into IA Financial Group's profile, corporate values, and available job positions.

1. Tuesday, March 7 18:30 – 20:30
How to Succeed in an Interview

2. SPEAKER
MARIE MINEUR
HR CONSULTANT AT IA FINANCIAL GROUP
(INDUSTRIAL ALLIANCE)
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• 10 years experience in HR
• Multiple industries: PwC, The Wall Street
Journal Europe, CNRL (Oil & Gas) and iA
Financial Group
marie.mineur@ia.ca |

3. WHAT WILL WE TALK ABOUT ?
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How to Succeed in an interview
• Introduction – Goal of an interview
• Preparing the interview:
o Research about the organization, interviewers;
o Understand a job description;
o Different kind of questions;
o Dress code;
o Non Verbal communication;
o “Do you have any questions?”
• Conclusion

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PREPARING THE INTERVIEW
Research about the organization
Know more about the business:
• Use tools like Vault, Wetfeet, CareerSearch or Hoovers
Online to know more about the industry profile;
• Go on the organization’s website;
• Review the mission, core values;
• Read recent press releases for information about growth
and stability – Canada Newswire.
About the Recruiter, Hiring Manager:
• Go on LinkedIn

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Understand a job description
• What we usually find in a JD: information about the
company, department, key responsibilities/duties/tasks
and qualifications;
• Analyze the job description: outline the knowledge, skills
and abilities required;
• Determine where the position fits within the organization;
PREPARING THE INTERVIEW

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PREPARING THE INTERVIEW
Different kind of questions
• Different kind of questions:
o Resume-based;
o Technical questions;
o Behavioural questions.

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PREPARING THE INTERVIEW
Different kind of questions – Resume-based questions
• Be prepared to tell the interviewer more about your education,
training and skills, work experience, and the personality traits
that make you right for the job.

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PREPARING THE INTERVIEW
Different kind of questions – Behavioural questions
• Behavioural interview questions are designed to find out how
you have reacted in a particular situation;
• When explaining your examples please include background
details such as where you were working and what your role
was;
• Use "I" statements and not "we" statements, we are primarily
concerned with your personal experience;
• Don't try to cover up past mistakes; show how you learned from
your experiences.

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PREPARING THE INTERVIEW
Behavioural questions (2)
• STAR:
o Describe the Situation;
o Give details on what you had to do - Tasks
o Give details on Actions you have taken;
o Tell us what was the outcome (or Result) of the situation
• Try to use different examples for each question and always keep
in mind which competency is addressed in preparing your
response.

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PREPARING THE INTERVIEW
Behavioural questions (3)
• “Tell me about a situation when you had to deal with an angry
customer”
• “Can you tell me about a situation when you went the extra
mile for a customer”
Expected answer: discuss how you develop positive customer
relationships by actively listening and making the effort to
understand the customer’s needs, exceeding the customer’s
expectations and taking responsibility for the customer’
satisfaction.

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PREPARING THE INTERVIEW
Dress Code
• Conservative environment: Neutral-colored suit; Professional
shoes.
• Start Up: less formal clothes;
• Overall appearance must be neat and clean.
• What to bring?
o Notepad, pen, professional binder;
o A portfolio (if applicable).

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PREPARING THE INTERVIEW
Non-verbal communication
• Project confidence: smile, eye contact, firm handshake;
• Let the interviewer or panel members take the lead and set the
tone;
• Sit up straight, no nervous gestures (i.e. foot-tapping);
• Maintain good eye contact when answering the questions.

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PREPARING THE INTERVIEW
“Do you have any questions?”
• Cover information not discussed or clarify a previous topic
• do not ask for information that can be found on the
organization’s website.
- In your opinion, what makes this organization a great
place to work?
- What do you consider the most important criteria for
success in this job?
- What are the next steps in the hiring process?

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PREPARING THE INTERVIEW
Conclusion
• Plan your interview;
• Be on time (early!);
• Rehearse answers and memorize your training, skills and
experience;
• Listen;
• Don’t talk too much;
• Don’t be too familiar.

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Questions?

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iA Financial Group
iA Financial Group (Industrial Alliance)
Company Profile

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• 4th largest life insurance company in Canada
• More than 5,000 employees across Canada
• 3 main business lines:
o Individual Insurance
o Group Insurance
o Dealership Services
• Listed on the Toronto Stock Exchange (IAG)
iA Financial Group

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Our corporate values:
iA Financial Group
Teamwork
High-performance environment
Continuous improvement
Respect for individuals
Service oriented

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• Positions at iA Financial Group:
o .Net Developer
o Customer Service Representative
o Claims Examiner/Assistant
o Actuarial Analyst
o Product Marketing Coordinator
o Client Relation Specialist
iA Financial Group

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How can you apply:
o Online
o Send an email to Marie Mineur: marie.mineur@ia.ca
o LinkedIn
Connect with us on LinkedIn!
iA Financial Group