Last year, terrorists struck twice indiscriminately on innocent people by surprise by attacking defenceless crowds in order to sow panic, terrorists seek to undermine our way of life ... The terrorist’s acts make many victims, deceased people, the bereaved, injured or shocked people not to mention the attention that we must bring witnesses, caregivers, who carried anonymous support and caring support ... Also it is impossible to know the exact number of people affected by terrorism but we believe they should all be able to receive support tailored to their needs. In France, the writings on the management modalities of the victims of terrorist acts date back more than thirty years ago and have been the subject of numerous works between different actors involved with victims. Have we been able to learn from the past? Certainly, methodological guides were developed both in support of the victims of attacks that collective events certainly interdepartmental instructions have succeeded in terrorism, the latest version of November 12th 2015. All these texts are intended to establish a framework for action clearer. But what goals meet these texts? For the record it has been chosen in France in the 80’s when Robert Badinter was Minister of Justice, to have recourse to INAVEM Network Associations to help all victims of crime. The INAVEM was established in 1986 to facilitate and coordinate all the actions of these associations; INAVEM currently includes 130 associations distributed throughout metropolitan France and overseas, under agreement with the Ministry of Justice, for closer actions to the victims.

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Congress VSE UTRECHT May 2016
The look of INAVEM after the terrorist attacks in Paris in November
Last year, terrorists struck twice indiscriminately on innocent people
by surprise by attacking defenceless crowds in order to sow panic,
terrorists seek to undermine our way of life ...
The terrorist’s acts make many victims, deceased people, the
bereaved, injured or shocked people not to mention the attention
that we must bring witnesses, caregivers, who carried anonymous
support and caring support ... Also it is impossible to know the exact
number of people affected by terrorism but we believe they should
all be able to receive support tailored to their needs.
In France, the writings on the management modalities of the victims
of terrorist acts date back more than thirty years ago and have been
the subject of numerous works between different actors involved
with victims. Have we been able to learn from the past?
Certainly, methodological guides were developed both in support of
the victims of attacks that collective events certainly
interdepartmental instructions have succeeded in terrorism, the
latest version of November 12th 2015. All these texts are intended to
establish a framework for action clearer. But what goals meet these
texts?
For the record it has been chosen in France in the 80’s when Robert
Badinter was Minister of Justice, to have recourse to INAVEM
Network Associations to help all victims of crime.
The INAVEM was established in 1986 to facilitate and coordinate all
the actions of these associations; INAVEM currently includes 130
associations distributed throughout metropolitan France and
overseas, under agreement with the Ministry of Justice, for closer
actions to the victims.

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I will focus my speech on the three roles of our Federation in support
of the victims of terrorists’ attacks
INAVEM, actor of urgency
INAVEM actor for coordinating support medium- and long-term
victims provided by the Associations of INAVEM Network
INAVEM, improved devices actor for victims
I. INAVEM actor of urgency: Unit 95 / CIAV / MILITARY
ACADEMY / UMJ
The expertise of the INAVEM as an actor goes back to the emergency
bombings in 1995. Upon the occurrence of the attacks to the Saint
Michel station in Paris, the Prime Minister requested the
establishment of an emergency unit reception and information for
victims. This cell operated under the control of the prosecutor and
involved that all partners had to participate in this scheme. In
December 1996 following the attack on the RER station Port Royal a
new cell was inserted.
For thirty years we have built a body of assistance which consists of
receptionning, listening, informing victims of their rights, their
orientation in the various steps without forgetting the psychological
support.
Certainly, legislation is developed on the procedural aspect and
compensation for victims of acts of terrorism.
But the texts do not say sufficiently that help is as so essential in the
recognition and restoration of victims that the court or
compensatory process.

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Now, AAVs are incorporated in all crisis management, devices,
consecutively of acts of terrorism.
The attacks led INAVEM to consider modalities of interventions to be
more efficient, while maintaining humanism is necessary for any
intervention with victims.
THE DEVICE
1. A crisis meeting post attacks inter associations in a wider
perimeter: Federations / Associations Network INAVEM
• Identify resources available for the period of crisis
• Plan staff mobilization to the crisis’ cells
• Create synergy between all associations of INAVEM Network
• Adopt common procedures and report our actions
2. A single dedicated mailbox for all questions related to the care of
victims between the federation and the AAV mobilized
3. designation of terrorist referents in each Association INAVEM
who’s the main contact between the victims and the federation
4. Elaboration of 11 technical’s notes and hotline for Network
Associations INAVEM mobilized on all matters relating to the
situations of victims
5. one thousand letters sent to the bereaved families, the injured
and shocked people
6. Monitoring support of the actions of the network INAVEM
2221 people supported.
We’ve done more than 9000 meetings with victims since November.
101 mobilized associations
7. Establishing links with our foreign counterparts to foreign victims

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II INAVEM actor for coordinating support medium- and long-term
victims provided by the Associations of INAVEM Network
INAVEM’s network is made of general associations to help victims of
crime, so they are intended to receive and support the victims of all
types of offenses, for example offenses against people, properties,
individual or collective offenses which includes those of terrorism’s
acts.
The INAVEM associations exercise their missions free of charge and
offer them primarily information about their rights, psychological
support, social support in a comprehensive and multidisciplinary
care.
Legal professionals, clinical psychologists or social workers,
employees or volunteers, all specifically trained to help victims, to
perform these missions.
AAV will intervene when a terrorist attack occurs in France or abroad
if it involves French nationality. Systematically following the
occurrence of an attack, the Department of Justice will appoint
INAVEM, with the MFA when the act takes place abroad.
This ministerial mandate is important because it represents a
guarantee of legitimacy of the intervention.
then INAVEM solicits the local AAV next to the place where the
victims and their families live, to offer a very close help. In the same
time, Inavem sents letters to give inform about the local AAV.
It will therefore be a proactive step taken by the INAVEM network
with regard to all victims of the attackS, which is to reach out to
victims, contact them immediately without waiting for their
manifestation.

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The victims of course retain the full and absolute freedom to decline
or accept this offer, it’s essential that all victims, regardless of where
they are on French territory, receive that help.
Once done, Associations INAVEM Network will then perform the
traditional tasks assigned to them, namely listening, information of
rights, psychological support, assistance in the proceedings ...; that
overall aid will lead to a real follow up on the long-term.
Initially there are often many interlocutors but it is the local AAV
which guide and liaise with all actors. It is the proximity of the
linkage between the victim and the support organization that can lay
the foundations for a sustainable assistance to the person.
______________
Note an interesting device. The purpose of this device is to bring
together in one place, all the actors concerned by the treatment of
the victims, to facilitate and accelerate their efforts, provide them
with information and allow them to meet.
The main mission is to ensure accurate monitoring and relational
contact with each victim, to inform them, to provide them with
medical and psychological support, and facilitate their administrative
procedures.
The victim of an act of terrorism is not a matter of ordinary law, it's a
man, a woman or a child physically ravaged, emotionally, morally and
socially. As such, when we meet with the victim, he or she delivers a
number of demands, formulates needs or not, and in any event
tangled and disorganized.
The victim is driven in a multitude of effects, side effects related to
the lived event. We must treat these problems one by one, to isolate
them from each other, but also with a link to avoid a partial and
unsatisfactory resolution.

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Victims need the fullest possible support to be able to heal itself. Not
responding to all the requests made by the victim would be to
perform only partially our work of accompaniment of the victim.
This is why the management proposed in the support services for
victims is adapted to the specificities and the particular demands of
these victims. This implies a multidisciplinary approach beyond the
scope of access to single legal or psychological information.
The role of INAVEM in this coordination function, is to provide all the
tools and training professionals to be the most efficient in a posture
of solidarity and recognition of the victims.
III. INAVEM, actor of improved devices for victims
It seems now more urgent than ever, that the collective interest of a
state of emergency be thought an individualized care of the victims,
that the collective dimension does not overshadow the individual
dimension.
In the long term we will be judged not only on our ability to manage
a crisis, crisis currently interested in more than the long-term and yet
it is one that we must also invest for victims so that they do not feel
abandoned.
Here are some INAVEM’s requests :
• Having the constant concern for a fair distribution of services
throughout the country and abroad including through a
modernization of the Access to Information rules: consultations on
the web, video conferencing, video clips explaining the traumatic
consequences, teaching guides forms filling on the web ...
• Developing a single, consistent information campaign about the
services and support that exist for victims’ campaign that would be

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needed at all. Why? because the multiplicity of actors creates a
multiplicity of information channels, and supports: Ambert Alert /
pre-existing Kit
• Prioritizing our actions towards the victims and inform, listen,
identify and support, welcome and accompany
• Training all stakeholders in professional devices Victims
• Keeping fit by regular exercises to learn to work crosswise and in
an efficient manner with respect for all and professional diversity
The INAVEM is a key player in the treatment of victims of crime in
France, today we want to be a major partner in helping victims of
terrorist act.
CONCLUSION:
It will only be by complementary actions, institutions, services
rendered throughout this support that we will restore all the suffering
people their dignity while having the humility to recognize the limits
of our actions and to remain convinced that only the complementarity
brings a real possibility to heal the victims.
The necessary corollary to satisfactory action to victims must go
through coordination allowing everyone to find its place. It is only on
this condition that we will provide victims of terrorism a quality
response, caring and compassionate.

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ACTIONS INAVEM TERRORIST ATTACKS
1 / Participation of INAVEM to the device implemented at Crisis
Centre of the Ministry of Foreign Affairs
2 / Animation by INAVEM network from a single point of information
for victims
3 / Coordination INAVEM by the intervention of its local AAV
To disseminate real-time information to a quality care, long-term,
consistent and egalitarian on French territory for all victims,
regardless of their place of residence, INAVEM wrote 11 liaison
statements to its AAV between November 2015 and May 2016. These
technical notes are doubled exchanges and regular contact between
the Federation and its network.
4 / Organization of a "lessons learned" meeting in INAVEM with the
AAV mobilized
General difficulties unanimously raised:
Confusion of the mechanisms put in place and to much help
lines (several numbers activated: CIAV, 08Victimes ...),
excessive solicitation of victims and families.
Mobilization and transmission of lists of victims too late by the
Ministry of Justice
No consistency in the management with regard to the bereaved
families, which created a breach of equality in the help and
support offered and subsequent complaints from some families
on a supported proposal too late,
The network INAVEM must be given a full role and institutional
position in participation in crisis management, guaranteeing optimal
subsequent management of victims (which is monitored INAVEM the
network).

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Indeed, the absence of a monitoring committee to date has resulted
in:
Real-time situations ignorance of people,
Felt by the victims of neglect by the government,
Non-traceability of supported,
Inability to exchange information continuously with different
actors concerned.
Recommendations
We must be proactive and at most "facilitating" with victims, in
the steps they have to perform (that is to say, help them build
their files, send for them if necessary, take attaches with the
different administrations for them as part of an appointment
...).
We will have to organize effective monitoring, that is to say, it
belongs to program with them due to regular meetings to take
stock of the status of each file (FGTI , CPAM, Notary, ONAC -
Pupil of the Nation ...). the Ministry of Justice asked us to
nominate a referent, and go a step further forward than usual,
where we can not simply tell the victims " remain at their
disposal ", but rather provide for regular maintenance on the
long term.
We finally point out that several organizations (ONAC Office of
the Minister of Justice, SADJAV) asked us the coordinates of
your designated referents associative structures. So, do not be
surprised if they contact you.

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STATISTICS ACTIONS ASSOCIATION AND CALLS ON VICTIMS
08Victimes
Update at May 15, 2016
I. 08 VICTIMS: telephone response
The number of the CIAV has received 11,000 calls since the activation
of the number 14.11.2015 until his rocker 8 December 2016 on the
08Victimes managed by INAVEM.
• 808 calls were handled by the 08victimes in connection with the
attacks, including 589 from the flip-flop issue of the CIAV to intervene
08victimes December 8, 2016.
• Of the 808 calls, 585(72,4%) calls resulted in a formal relationship
with an AAV, including 431 (76.4%) through a referral.
• Of the 808 calls: 430 calls are direct victims and 378 calls from third
parties.
• Of the 378 calls from third parties: 2112 families of victims, 106
professionals, 35 of the friendly environment and 26 "others”.
Reinforcement in human resources was necessary since 8 December
2015, date of the rocking number CIAV to 08VICTIMES. Two
additional listeners were recruited with the team to 10 people. The
platform is open 7/7 from 9am to 9pm.
II. The mobilization of victim local associations
To date, 101 associations Victims are mobilized to support the victims
of the attacks of 13 November.
The INAVEM sent since early December 2015, 1157 letters on the
role of victim support associations.

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To date, 2.221 victims had contact with AAV (service offering) (62
new contacts for the mast month)
• 908 on the initiative of the association
• 1188 at their initiative
2221 victims received at least 1 interview
8979 interviews were conducted with the following detail (more 21%
for the last month):
• 2922 psychological interviews
• 4680 Legal talks
• 1063 interviews listening
• 302 interviews with social dominance