This is a presentation for Caribbean students pursuing the course Principles of Business and need additional help with Conflict Resolution. Anyone doing a course in conflict resolution will find this useful

1. ConflictResolution
Strategies Used by Employers and Employees
PRINCIPLES
of Business

2. TheConcept
of Conflict
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Conflict is a clash between
individuals arising out of a
difference in thought process,
attitudes, understanding,
interests, requirements, and
even sometimes perceptions.

3. EmployerStrategies
To gain an upper hand in Workplace Conflict
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4. Employers'ConflictResolutionStrategies
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1. Lockouts
2. Scab labour
3. Public relations
4. Threats of redundancy
5. Change of contract
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5. A lockout is a total or partial temporary closure of
one or more places of employment, or the
hindering of the normal work activities of
employees, by one or more employers with a view
to enforcing or resisting demands or expressing
grievances or supporting other employers in their
demands or grievances.
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Lockouts
Employers'ConflictResolutionStrategies

6. Scab labour is a derogatory term outlining the
actions of union members who refuse to go out
on strike or workers who are hired by businesses
to replace striking workers. An employer will
also hire new personnel to complete the work of
regular employees who are on strike.
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Scab labour
Employers'ConflictResolutionStrategies

7. This is a conflict resolution strategy where
employer seeks to gain an upper hand in a conflict
by using the media to gain public support for its
position in a dispute. This in turn places public
pressure on employees to return to work.
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Public Relations
Employers'ConflictResolutionStrategies

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This occurs when employers forcefully give
their employees an ultimatum to agree to their term
of employment or position on an internal dispute or
face termination of employment. Employees may
also be sent home without a definite possibility of
returning.
Threats of redundancy
Employers'ConflictResolutionStrategies

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This is the act of threatening to change terms of
employment if workers don't agree to terms of
contract with a view to enforcing or resisting
demands or expressing grievances by not
supporting other employers in their demands or
grievances.
Change of contract
Employers'ConflictResolutionStrategies

10. EmployeeStrategies
To gain an upper hand in Workplace Conflict
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11. Employees'ConflictResolutionStrategies
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1. Strike Action
2. Work to rule 4. Go Slow
3. Overtime bans
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12. A strike action occurs where a group of
employees collectively agree to stop
work until they receive some concession
from their employer recording an internal
dispute requiring immediate attention.
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Strike Action
Employers'ConflictResolutionStrategies

13. Work to rule is an industrial action where
employees deciding to complete only those task
outlined on their employment contract in order
to force employers to agree to some concession.
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Work to rule
Employers'ConflictResolutionStrategies

14. This is an industrial action where where workers
refuse to work more than the contracted number
of hours each week. Union employees refuse to
work any overtime during this dispute. This action
however will affect any bonus give at the end of
the year
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Overtime bans
Employers'ConflictResolutionStrategies

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This is an industrial action where employees decide
to work slowly in order to force employers to agree
to some concession to improve some specified
working condition or industrial dispute.
Go Slow
Employers'ConflictResolutionStrategies

16. EMPLOYER INDUSTRIAL
ACTIONS....
Lockouts
Scab Labour
Public Relations
Threat of redundancy
Change of Contract
Let'sReview
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EMPLOYEE INDUSTRIAL
ACTIONS....
Strike Action
Work to rule
Overtime Bans
Go Slow

17. ThanksYouforReading
April Hansson
+1 23 987 6554
april@treyresearch.com
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