Conflict

1. • Topics:
Strategies used by employees during
conflict
Strategies for the resolution of conflict
within an organisation.
Subject: Principles of Business
Duration: January 20 and 21, 2021
Grade: 4 POB Pool 6B
Presented by: Ms. H. Petrie

2. General objectives
To know about the strategies used by
employees during conflict.
To learn about conflict resolution strategies.

3. Specific Objectives
 At the end of the lesson the students should be able to:
 define the following: industrial action, bargaining range, Trade union and Scab from
memory
 list the types of industrial actions that employees can use during conflict from
memory
 discuss TWO industrial actions listed in their own words
 explain at least three types industrial resolution strategies in their own words.

4. Behavioural Objectives
Students should:
 Be acknowledged by the teacher when answering and asking questions
 Follow teacher’s instructions
 Be able to demonstrate JC core values: honesty, integrity, disciplined, respect, excellence
and spirituality
 Listen to each other when explaining content area.

5. Key terms
Industrial action
Bargaining range
Trade union
Scab

6. Industrial Action
Industrial action is taken by employers or employees to
settle a workplace dispute about working conditions. It
includes, when employees:
don't come to work
fail, or refuse to perform any work at all
delay or put a ban or limit on the work they do
are locked out of a workplace by their employer.

7. Bargaining range
The distance between the employer’s ideal
solution to a conflict issue and the employee’s
ideal solution to the issue.

8. Trade union
An association of employees that has been
formed to protect and promote the interest of
its members, and to achieve other jointly
agreed aims.

9. scab
Someone who is recruited to replace a striking
worker.

10. Strategies used by employees
during conflict
Strike action
Work to rule
Go slow
Overtime bans

11. Strike Action
A strike occurs when a group of workers
collectively stop working in order to gain
concessions from their employer. They might
strike because of what they consider to be low
wages, poor working conditions etc.

12. Work to rule
Many jobs are supported by a set of rules and
regulation. Many of these rules cannot be
broken (for health and safety reasons)
,However, there are other rules that can be
applied flexibly in order to help a business to
run smoothly.

13. The trade union in a company may ask its member to
“work to rule” Working to rule is a form of industrial action
where the employee will follow the rules and hours of their
workplace exactly in order to reduce their efficiency and
output; doing no more than their contractual agreement
requires.

14. Go slow
This is a form of industrial action in which
workers keep working but at the minimum pace
demanded by their contract. Bonus payment
may be lost by workers, but at busy times of the
year this action can be very disruptive and costly
for employers.

15. Overtime bans
Overtime bans are a type of industrial action in
which workers refuse to work more than the
contracted number of hours each week. During
busy times of the year , this could lead to much
lost output for the employer.

16. How do you handling conflicts?

17. Strategies for the resolution of conflict within
an organisation
Avoiding
Competing
Accommodation
Compromise
Collaboration

18. Avoiding
This is where both parties try to pretend that there
is not a conflict of interest. They do not discuss
the situation, nor do they argue about it . In such
situations , both parties will typically lose out
because they are simply ignoring the conflict.
This is a lose/lose situation

19. Competing
This occurs people view conflict as a chance to
win. They have no interest in compromising,
collaborating or avoiding the conflict. They want
to get their way and aren't afraid to assert their
opinions.

20. Accommodation
This is where one party allows the other party to
prevail. There will be reasons for doing this, such
as recognising that their own position is weak and
untenable, believing that the issue is not worth the
conflict, or accommodating with the view to making
a later gain

21.  The party who accommodates is the loser,
while the other party is the winner(at least in
the short term).

22. Collaboration
This is the ideal way of resolving conflict, and
involves working together to identify a joint
solution . It requires good communication and
joint problem-solving between the parties
involved.

23. Compromise
This involve both parties giving up something in
order to make gains. Both parties will lose a bit,
but hopefully will win more than they lose. An
agreed compromise may feel relatively good to
both parties.

24. Recap
1. Define the following :
industrial action
bargaining range
trade union
scab

25. 2. List four types industrial actions that can be taken by
employees during conflict.
3. Explain TWO of the industrial actions listed in
question two.
4. Discuss THREE strategies for the resolution of
conflict within an organisation.

26. The End!!!!!