The document discusses conflict management at work. It defines conflict as "the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict." It asks whether workplaces want conflicts and discusses the root of not wanting conflicts being dysfunctions of a team. Trust is discussed as being the root, and solutions presented include the Interest Based Relational Approach technique and conversational hypnosis.

1. Confilict
Management @
work

2. hello!
I AM
Sam Asadi
You can find me at:
@SamyAsady

3. 1. What is Confilict &
Confilict
Management?

4. 1. Do we want to
have conflicts in
our work place?

5. “It’s the process of limiting the negative
aspects of confilict while increasing
the positive aspects of confilict
“

6. 2. Where is the
root that we don’t
want conflicts?

7. Dysfunctions of a Team

8. 3. What is trust
and why it’s the
root?

9. Solutions

10. Use the IBR technique
Mentioned in a book
named “Getting to Yes”
Interest Based
Relational Approach is
its full name
It made out of 6 steps

11. IBM Steps
1. Make sure that good relationships are priority
2. Separate People from problems
3. Listen carefully to diffract interests
4. Listen first, talk second
5. Set out the facts
6. Explore the options together
DECIDE

12. Conversational Hypnosis
🎃

13. Pace and Lead
technique

14. thanks!
ANY
QUESTIONS?
You can find me at:
@SamyAsady
S.Asadi@anetwork.ir