1. Ronald W. Dupree
7228 S. Dalton Ave. Los Angeles, 90047
Phone: 424-336-0873
E-mail: dupree_ronald@yahoo.com
Objective
I am currently lookingfor a full time position with a company where I can utilizemy skills and gain further
knowledge and experience in an environment that offers a challenge,benefits for my family,and the opp
ortunity to help a company advanceefficiently and productively.
Summary of Qualifications
 Bachelors degree in Information Technology and Computer Networking
 11+ years of customer service experience in various fields
 Excellent written and verbal communication skills
 Highly productive in the use of Microsoft Office platforms
 Highly productive in a high stress, high volume environment
 Self-starter with a can do attitude
 Ability to work within a team
 Ability to set priorities and organize workflow independently

2. Resume: Ronald W. Dupree
 Excellent typing skills (approx 45 wpm)
 Experience working with different types of ticketing systems
 Very susceptible to any training or hands on work
 Excellent with resolution by remote connectivity, through VOIP, in-person and
via phone
 Experience with medical applications such as Mckesson and KIDS
 Schedule flexibility to work a range of shifts, including night and weekendshifts
 OSHA Certifiedto drive all types of forklifts
Education
Associate Degree: Computer Information Technology & Security (September 2005 – Decemb
er 2007)
Bachelor’s Degree: Computer Networking (December 2007- 0ctober 2011)
ITT Technical InstituteTorrance CA
Work Experience
Help Desk Analyst (February 2015 – May 2015)(Contract Position)
Hewlett-Packard/ Accenture (Monrovia, CA)
 Certified Help Desk Analyst through HDI
 Experience troubleshooting VDI (Virtual Desktop Image) and XLO (Express Log On)
 Responsiblefor the installation,configuration and supportof Desktop and Laptop systems
 Highly proficientwith the use of Active Directory
 Responsiblefor providinghigh level customer serviceand support accordingto servicelevel
agreements
 Handle problemrecognition,research,isolation,resolution and follow-up for all user supportand
servicerequests
 Maintainingdetailed troubletickets,escalatingissues accordingly and keepinga consistent
channel of open with end-users,desktop technicians and other tema members duringescalation

3.  Ensuringcustomer satisfaction of supportand servicerequests
 Answer, evaluateprioritizeall incomingtelephone, voicemail and e-mail requests for assistance
from users experiencingissues with hardware,software,networking, telecommunications and
other computer related technologies
Receiving/ Warehouse Associate (October 2014 – February 2015)
Home Depot (Hawthorne, CA)
 Unload various Home Depot trucks using pallet jacks and forklifts as needed
 Maintain, order, and install material/signage
 Replace damaged or missing price labels
 Maintain aisle cleanliness and shop-ability so that merchandise is accessible and custom
ers are able to move throughout the aisles easily
 Partner with store leadership to markdown all damaged or un-sellable merchandise
 Walk cross-merchandising locations and fill product as needed per direction of the Area
Supervisor
 Participate in monthly training curriculum
 Execute seasonal resets as assigned
 Utilize store systems to access merchandising reports
 Read, interpret, and execute action based on findings
 Track and record all hours worked per project
 Operate a mechanical baler to bundle and stack cardboard material
 During store hours, interact with customers to assist with locating product within the
store and warehouse
 Kept track of inventory and made preparations for future orders
 Worked in a time sensitive manner
 Conducted janitorial duties to keep store and warehouse clean and tidy
Various Security Contracts (Armed & Unarmed)
Various Locations (June 2013 – September 2014)
Help Desk Analyst II (August 2012 – June 2013)(Contract Position)
Vaco Technology (Torrance, CA 90503)
 Answer, evaluateprioritizeall incomingtelephone, voicemail and e-mail requests for assistance
from users experiencingissues with hardware,software, networking, telecommunications and

4. Resume: Ronald W. Dupree
other computer related technologies
 Handle problemrecognition,research,isolation,resolution and follow-up for all user supportand
servicerequests
 Maintainingdetailed troubletickets,escalatingissues accordingly and keepinga consistent
channel of open with end-users,desktop technicians and other tema members duringescalation
 Ensuringcustomer satisfaction of supportand servicerequests
 Responsiblefor the installation,configuration and supportof Desktop and Laptop systems
 Highly proficientwith the use of Active Directory
 Responsiblefor providinghigh level customer serviceand support accordingto servicelevel
agreements
Help Desk Analyst II (June 2011 – August 2011/contract position)
(June 2007-January 2009)
Children’s Hospital Los Angeles (Los Angeles, CA 90027)
 Certified Help Desk Analyst through HDI
 Experience troubleshooting VDI (Virtual Desktop Image) and XLO (Express Log On)
 Responsiblefor the installation,configuration and supportof Desktop and Laptop systems
 Highly proficientwith the use of Active Directory
 Responsiblefor providinghigh level customer serviceand support accordingto servicelevel
agreements
 Handle problemrecognition,research,isolation,resolution and follow-up for all user supportand
servicerequests
 Maintainingdetailed troubletickets,escalatingissues accordingly and keepinga consistent

5. channel of open with end-users,desktop technicians and other tema members duringescalation
 Ensuringcustomer satisfaction of supportand servicerequests
 Answer, evaluateprioritizeall incomingtelephone, voicemail and e-mail requests for assistance
from users experiencingissues with hardware,software,networking, telecommunications and
other computer related technologies
Restaurant/Juice Bar Manager (August 2010 – April 2011)
Froots (Anaheim/Torrance, CA)
 Assisted in leadership and development of team members
 Managed 2+ employees
 Managed the overall business of the restaurant
 Practice excellent customer service
 Kept store clean
 Stocking all supplies
 Handle cash transactions
 Maintain positive relations with customers
 Prepared hot and cold food and beverages in a timely manner for customers
Delivery Driver (July 2006 – June 2007)
Meals on Wheels (Compton, CA)
 Prepare and package hot and cold food and beverages
 Use a company truck to make deliveries to disabled and elderly individuals in a timely
manner
 Collect donations/payments
Warehouse/Receiving (September 2002 - June 2006)
Smart & Final (Compton, CA)
 Unloading Smart & Final trucks using pallet jacks and forklifts as needed
 Operate a mechanical baler to bundle and stack cardboard material
 During store hours, interact with customers to assist with locating product within the
store and warehouse
 Kept track of inventory and made preparations for future orders
 Worked in a time sensitive manner
 Conducted janitorial duties to keep store and warehouse clean and tidy
References

6. Resume: Ronald W. Dupree
Rhonda Salalac
CHLA Helpdesk Manager
323.361.7604
Victor Cancino
CHLA Desktop Manager
323.361.2627
Glenda Brandon
Meals On Wheels Supervisor
310.637.6971
WilliamRandolph
Ex Co-worker
323.422.8293