Compensating and Incentivizing the Right Behavior for Customer Success

Customer Success Summit 2016 Breakout Session Presented by: Luke Quanstrom, Area VP Client Success, Sprinklr

Technology

© 2016 Sprinklr, Inc. All rights reserved.1
Compensating and Incentivizing the
Right Behavior for Customer Success
March 22th, 2016

© 2016 Sprinklr, Inc. All rights reserved.2
• Me:
• Luke Quanstrom
• AVP Client Success @ Sprinklr
• You:
• Success?
• People leader?
• <10 person team?
• >100 person team?
Let’s get to know each
other…

© 2016 Sprinklr, Inc. All rights reserved.3
Sprinklr provides the world’s most sophisticated social
technology and the only software platform that’s
purpose-built for large enterprises to create better
experiences with their customers across social
channels and branded websites.

© 2016 Sprinklr, Inc. All rights reserved.4
Section I
The Characters

© 2016 Sprinklr, Inc. All rights reserved.6
Section II
The Setting

7
Behavior drives outcom
•Sell
•Delight
•Support
•Drive Value

© 2016 Sprinklr, Inc. All rights reserved.8
Section III
The Plot

© 2016 Sprinklr, Inc. All rights reserved.10
Section IV
The Conflict

© 2016 Sprinklr, Inc. All rights reserved.12
Section V
The Resolution

13
Define those outcomes;
ü I want growth in ARR:
ü I want to retain revenue:
ü I want to retain logos:
ü I want to delight customers:
ü I want to support customers:
ü I want to drive business value:

© 2016 Sprinklr, Inc. All rights reserved.15
Section II
?

sprinklr.com
16 © 2016 Sprinklr, Inc. All rights reserved.

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