3. Meet our Remarkable Panel of Experts
Shawn Nason
Founder, CEO & Chief Disruptor
Nason Group
Paul Draeger
Regional VP
Paradies Lagardère
Mika Puolimatka
Retail Operations Manager
JACK & JONES
Ville Levaniemi
Founder, EVP Strategic Alliances
HappyOrNot
4. ● Adapt: understand the impact of customer-centricity to
disrupt the highly-competitive business landscape
● Optimize: integrate experience data insights into every
part of the organization to develop and grow
● Perform: empower and motivate staff with a collaborative
experience management solution and strategy
Actionable Takeaways from this session: