Leana Business Process Outsourcing is a 70-seat call center in the Philippines that provides inbound and outbound customer support and sales services for local and international clients. It was founded in 2014 and has experienced success through hard work and dedication. The company values integrity, honesty, accountability, and teamwork and strives to cultivate its employees' talents while meeting clients' needs.

1. COMPANY
PROFILE

2. OVERVIEW
Leana Business Process Outsourcing is a Philippine based Call
Center situated in Silang, Cavite. Our company caters to Inbound and
Outbound campaigns both for Local and International sectors that include
our line of business in Lead Generation, Appointment Setting, Sales and
Customer Service. We render full commitment to our valuable clients and
employees who serve as the heart and soul our company.
Our company, Leana Business Process Outsourcing, values the
true meaning of Leadership in the Call Center Industry. We live by our
Mission and Vision upholding the real meaning of success. Our company’s
view is to exceed Client expectation wherein both companies benefit on a
mutual perspective.

3. STRUCTURE
Our Executive Office proudly introduces our Chief
Executive Officer, who tirelessly supports the Team spirit
encouraging each employee to be one in building dreams of
greatness and absolute success.
Business Director’s Office has its Directress who ensures
a harmoniously working relationship with clients who are
considered as our partners to success. The office manages to
maintain a healthy working environment in all departments,
ensuring outstanding growth of the company.
Marketing Department focuses on strategically spreading
the worth and significance of our company.
Recruitment Department has its role of pooling excellent
agents who are reliable and dependable. Profile with great
discernment the applicants to campaigns which match the innate
and acquired skills.

4. Human Resources Department works in establishing
proper decorum and discipline in all departments. Ensures proper
compensation and benefits are being provided to all employees.
Operations Department ensures the quality performance of
each employee. From its Manager who maintains productive results
within her coverage down to the agents who meets and exceeds client
expectations, producing the KPI’s outstandingly.
The Team Leader –manages to handle a team of 10, ensures
quality performance of each agents.
Quality Assurance Specialist- maintains quality calls. The
specialist monitors and calibrates the calls, and coaching follows.
IT Department maintains excellent internet connection at all
times during work hours. This is a 24/7 operating company, IT
personnel gives a guaranteed IT support for all existing campaigns.

5. Leana Business Process
Outsourcing was established early 2014.
The Chief Executive Officer ,Ms Mina B.
Cortez, together with a good friend, Hazel
Deen Magno, started a small Call Center
business which catered to helping US clients
outsource services, mainly for Lead
Generation, Sales and Appointment Setting
campaigns.
It was through hard work and total dedication that made
the company reach the peak of its success. At this point, the
company is showing more potential in growing and through
ramping of other campaigns whether Inbound or Outbound, has
made it clear that we have made a name proving its worth.
Leana Business Process Outsourcing is a company which
exemplifies the true meaning of success.

6. MISSION
Leana Business Process Outsourcing upholds a wide range
of knowledge in providing high quality customer satisfaction to meet
the needs and demands of our clients. Our company’s foremost
desire is to cultivate the innate abilities and talents of our people by
nurturing each gifts and attributes to elicit their highest potential.
We strongly believe that this will be achieved through a continuous
open-door communication and transparency between the client and
the company which completely contributes in setting the highest
standards of excellence.

7. VISION
“ONE TEAM. ONE VOICE. ONE GOAL TOWARDS SUCCESS!”
Leana Business Process Outsourcing is a people-oriented
company, focusing on creating a good relationship between the TWO
MOST important figures which contributes huge roles in our company.;
THE CLIENT - who continuously patronizes the services we offer
while both manifests mutual respect and loyalty.
THE EMPLOYEES – who tirelessly devotes time and effort in
producing the best quality service and by heart carries the mission and
vision of the company upholding the virtues t its utmost degree.
LEANA BPO IS A GREAT PLACE TO WORK WHERE
PEOPLE ARE TRULY INSPIRED AND MOTIVATED TO BE AT THEIR
BEST AT ALL TIMES!

8. CORE VALUES
 INTEGRITY
”doing what is right even when
no one is looking.”
 HONESTY
“showing sincerity to your
work”
 ACCOUNTABILITY
“Being accountable for the
results means taking ownership
of the outcome”
 SENSE OF RESPONSIBILTY
“Accomplishing tasks by heart”
 PEOPLE-ORIENTED
“We deal with people, we learn
from people “
 RESILIENCY
“Tough times should pass, move
on, learn to spring back”
 CAMARADERIE
“Having a little bit of fun while
learning wouldn’t hurt much, it
livens the spirit of everyone”
 TEAMWORK
“Joined forces of each associate
brings about better productive
results”

9. FACILITY
Leana Business Process Outsourcing is a 70 seat call center
company. We cater to different processes, which includes Inbound
Customer Support, Non- Voice Accounts for Back-end Process,
Outbound Appointment Setting, Lead Generation, SEO and Online
Marketing campaigns, Telco Sales, Health and Fitness Sales.
Our different departments work hand in hand on a common goal of
achieving ultimate success.
Thru excellence in Information Technology, we maintain a
great connection with our clients, thus having good production
revenue beneficial for both companies. This is from meeting to
exceeding our client’s expectations.
Internet stability and reliability comes first to our goal.
I-GATE as our Internet Provider- The Philippines’ Gateway to the
Internet.
Its Internet access service provides our business with a high-
speed, diverse, reliable, and managed connectivity. With symmetric
connections that have both high upload and download capability.

11. WORKING HARD WHILE
HAVING FUN

12. " Aim high, work hard, A
glorious success awaits us".