These slides were used in a webinar presentation for the National Center for Media Engagement by Amy Sample Ward in June 2011. For more information, visit: http://amysampleward.org
These are the slides from the 2011 National Conference on Volunteering and Service presentation from Amy Sample Ward and Laura Norvig. For more information, visit http://amysampleward.org or www.nationalservice.gov/resources
This week, we distill insights around PlanBig - a platform created by Bendigo and Adelaide Bank to connect changemakers and support them in bringing their ideas to reality.
100+ thinkers and planners within MSLGROUP share and discuss inspiring projects on social data, crowdsourcing, storytelling and citizenship on the MSLGROUP Insights Network.
Every week, we pick up one project and do a deep dive into conversations around it -- on the MSLGROUP Insights Network itself but also on the broader social web -- to distill insights and foresights. We share these insights with you on our People’s Insights blog and compile the best insights from the network and the blog in the People’s Insights Quarterly Magazine, as a showcase of our capabilities.
We have further synthesized the insights to provide foresights for business leaders and changemakers — in the ten-part People’s Insights annual report titled Now & Next: Ten Frontiers for the Future of Engagement, now available as a Kindle eBook.
For more, see: http://peopleslab.mslgroup.com/future-of-engagement
These are the slides from the 2011 National Conference on Volunteering and Service presentation from Amy Sample Ward and Laura Norvig. For more information, visit http://amysampleward.org or www.nationalservice.gov/resources
This week, we distill insights around PlanBig - a platform created by Bendigo and Adelaide Bank to connect changemakers and support them in bringing their ideas to reality.
100+ thinkers and planners within MSLGROUP share and discuss inspiring projects on social data, crowdsourcing, storytelling and citizenship on the MSLGROUP Insights Network.
Every week, we pick up one project and do a deep dive into conversations around it -- on the MSLGROUP Insights Network itself but also on the broader social web -- to distill insights and foresights. We share these insights with you on our People’s Insights blog and compile the best insights from the network and the blog in the People’s Insights Quarterly Magazine, as a showcase of our capabilities.
We have further synthesized the insights to provide foresights for business leaders and changemakers — in the ten-part People’s Insights annual report titled Now & Next: Ten Frontiers for the Future of Engagement, now available as a Kindle eBook.
For more, see: http://peopleslab.mslgroup.com/future-of-engagement
Meet YourMatch™ Overview Presentation, a first look at our new product from V...VolunteerMatch
YourMatch™ is the unified, personalized and interactive home for your volunteers, designed to increase engagement in your volunteer program.
This 30 minute webinar is a great chance for community engagement managers, cause marketers and campus community involvement professionals to get a first look at this new product from VolunteerMatch Solutions.
Cultivating Social Capital - Community Engagement for Success in Sustainable ...elan Bailey
Presentation Summary:
Social Capital is the currency of sustainable enterprise.
Its development is integral to the adoption of sustainable practices and the diffusion of sustainable innovation.
Community Engagement is an ongoing process that cultivates social capital.
Engaging stakeholders and the extended community with a transactional mindset is the biggest barrier to cultivating social capital.
Participant Media + TakePart: People's Insights Vol. 2 Issue 8MSL
This week, we distill insights around the Participant Media model of using powerful stories and social advocacy platform TakePart to inspire and energize people to take social action.
100+ thinkers and planners within MSLGROUP share and discuss inspiring projects on social data, crowdsourcing, storytelling and citizenship on the MSLGROUP Insights Network.
Every week, we pick up one project and do a deep dive into conversations around it -- on the MSLGROUP Insights Network itself but also on the broader social web -- to distill insights and foresights. We share these insights and foresights with you on our People’s Insights blog and compile the best insights from the network and the blog in the iPad-friendly People’s Lab Quarterly Magazine, as a showcase of our capabilities.
For more, see: http://peopleslab.mslgroup.com
What does member engagement look like? Why are the programs used by associations beginning to fail? What are members REALLY LOOKING FOR? Answers to these questions and practical recommendations are presented in this presentation.
Community Organizing begins with Community BuildingAmy Sample Ward
These are the slides for Amy Sample Ward and Debra Askanase's presentation at the 2011 National Conference on Volunteering and Service in New Orleans. For more, visit http://amysampleward.org
Boundless Life: Create a Personalized Space Where Your Mission Comes to LifeCharity Dynamics
Building and strengthening relationships with the people connected to your cause continues to be the tried-and-true path to fundraising success. And in today’s world, the opportunities to connect with supporters (old and new) are increasingly happening online. With the average person spending 4 hours daily on their mobile phone--and 90% of that time in mobile apps—we must meet our supporters where they are. But how do you do that in a personalized, yet easy and seamless way? We have a (new) app for that: Boundless Life™.
Bringing Community Organizing Into Online Social Media Campaigns - Askanase, ...Debra Askanase
Principles of community organizing, including traditional campaign mapping, inform and lay the groundwork for successful social media campaigns and strategy. This presentation covers the basic principles of community organizing that are necessary for a successful online campaign, how to map out online campaigns, and offers examples of three nonprofit online campaigns that used these principles.
This presentation was prepared collaboratively by Debra Askanase @askdebra, Ivan Boothe @rootwork, and Amy Sample Ward @amyrsward for the 2010 Nonprofit Technology Conference, and will be presented at a session on April 9, 2010.
Presentation objectives:
1) Describe common social media tools
2) Highlight benefits of both public & private social networks
3) Go over how to begin creating a social media plan for your organization
Goals:
1) Increase knowledge of how common social media tools can benefit your organization
2) Motivate organizations to explore the benefits these tools can offer
Achieving Success Through Social Capital: Tapping the Hidden Resources in You...Saurabh Tiwari
This Book is Summary of Book by Wayne Baker "Achieving Success Through Social Capital: Tapping the Hidden Resources in Your Personal and Business Networks"
When we are happy at work, we are more motivated to engage and contribute. Happy Melly believes that a business is a community of people working together for a shared purpose and creating value – and it’s best to grow it like that. We want you to join us, and help grow healthy, adaptive organizations that are more like communities, so that we can increase happiness at work and do great things together.
For more information, visit http://www.happymelly.com/
To watch the intro video: http://www.youtube.com/watch?feature=player_embedded&v=RUTcvcWssnQ
These slides are part of a collaborative panel session with Beth Kanter, Dave Neff,
Holly Ross and Kari Dunn Saratovsky for SXSW Interactive 2010.
Review the case studies at:
http://nten.org/vote-sxswi-panel
This presentation is from the April 2, 2013 Philadelphia Net Tuesday event presented by Amy Sample Ward. To learn more visit http://socialchangeanytimeeverywhere.com
Meet YourMatch™ Overview Presentation, a first look at our new product from V...VolunteerMatch
YourMatch™ is the unified, personalized and interactive home for your volunteers, designed to increase engagement in your volunteer program.
This 30 minute webinar is a great chance for community engagement managers, cause marketers and campus community involvement professionals to get a first look at this new product from VolunteerMatch Solutions.
Cultivating Social Capital - Community Engagement for Success in Sustainable ...elan Bailey
Presentation Summary:
Social Capital is the currency of sustainable enterprise.
Its development is integral to the adoption of sustainable practices and the diffusion of sustainable innovation.
Community Engagement is an ongoing process that cultivates social capital.
Engaging stakeholders and the extended community with a transactional mindset is the biggest barrier to cultivating social capital.
Participant Media + TakePart: People's Insights Vol. 2 Issue 8MSL
This week, we distill insights around the Participant Media model of using powerful stories and social advocacy platform TakePart to inspire and energize people to take social action.
100+ thinkers and planners within MSLGROUP share and discuss inspiring projects on social data, crowdsourcing, storytelling and citizenship on the MSLGROUP Insights Network.
Every week, we pick up one project and do a deep dive into conversations around it -- on the MSLGROUP Insights Network itself but also on the broader social web -- to distill insights and foresights. We share these insights and foresights with you on our People’s Insights blog and compile the best insights from the network and the blog in the iPad-friendly People’s Lab Quarterly Magazine, as a showcase of our capabilities.
For more, see: http://peopleslab.mslgroup.com
What does member engagement look like? Why are the programs used by associations beginning to fail? What are members REALLY LOOKING FOR? Answers to these questions and practical recommendations are presented in this presentation.
Community Organizing begins with Community BuildingAmy Sample Ward
These are the slides for Amy Sample Ward and Debra Askanase's presentation at the 2011 National Conference on Volunteering and Service in New Orleans. For more, visit http://amysampleward.org
Boundless Life: Create a Personalized Space Where Your Mission Comes to LifeCharity Dynamics
Building and strengthening relationships with the people connected to your cause continues to be the tried-and-true path to fundraising success. And in today’s world, the opportunities to connect with supporters (old and new) are increasingly happening online. With the average person spending 4 hours daily on their mobile phone--and 90% of that time in mobile apps—we must meet our supporters where they are. But how do you do that in a personalized, yet easy and seamless way? We have a (new) app for that: Boundless Life™.
Bringing Community Organizing Into Online Social Media Campaigns - Askanase, ...Debra Askanase
Principles of community organizing, including traditional campaign mapping, inform and lay the groundwork for successful social media campaigns and strategy. This presentation covers the basic principles of community organizing that are necessary for a successful online campaign, how to map out online campaigns, and offers examples of three nonprofit online campaigns that used these principles.
This presentation was prepared collaboratively by Debra Askanase @askdebra, Ivan Boothe @rootwork, and Amy Sample Ward @amyrsward for the 2010 Nonprofit Technology Conference, and will be presented at a session on April 9, 2010.
Presentation objectives:
1) Describe common social media tools
2) Highlight benefits of both public & private social networks
3) Go over how to begin creating a social media plan for your organization
Goals:
1) Increase knowledge of how common social media tools can benefit your organization
2) Motivate organizations to explore the benefits these tools can offer
Achieving Success Through Social Capital: Tapping the Hidden Resources in You...Saurabh Tiwari
This Book is Summary of Book by Wayne Baker "Achieving Success Through Social Capital: Tapping the Hidden Resources in Your Personal and Business Networks"
When we are happy at work, we are more motivated to engage and contribute. Happy Melly believes that a business is a community of people working together for a shared purpose and creating value – and it’s best to grow it like that. We want you to join us, and help grow healthy, adaptive organizations that are more like communities, so that we can increase happiness at work and do great things together.
For more information, visit http://www.happymelly.com/
To watch the intro video: http://www.youtube.com/watch?feature=player_embedded&v=RUTcvcWssnQ
These slides are part of a collaborative panel session with Beth Kanter, Dave Neff,
Holly Ross and Kari Dunn Saratovsky for SXSW Interactive 2010.
Review the case studies at:
http://nten.org/vote-sxswi-panel
This presentation is from the April 2, 2013 Philadelphia Net Tuesday event presented by Amy Sample Ward. To learn more visit http://socialchangeanytimeeverywhere.com
Decision making - the last mile of analytics & visualizationKiran Garimella
Data, Big Data, Data Science, Analytics, and Visualization are necessary competencies, but they are not sufficient. Without bridging the last mile, these competencies are like heating water to 211 degrees Fahrenheit. Not bad, but not good enough.
What's the extra 1 degree to get the water to really boil and steam? Decision-making!
You have to bridge that very last mile - bringing the result of all the data competencies to help companies decide and solve problems. You have to consider judgment under uncertainty, biases, and heuristics in decision-making.
Without that, it's just a lot of hot air!
This webinar was part of the 2012 Women Who Tech Telesummit, moderated by Amy Sample Ward, with presentations from Claire Diaz-Ortiz, Michael Silberman, and April Pedersen. Learn more at http://womenwhotech.com
Best Practices to Build a Multichannel CampaignAmy Sample Ward
Highlights from the new book, Social Change Anytime Everywhere by Allyson Kapin and Amy Sample Ward; 8 Steps to Build a Multichannel Campaign Plan. Learn more at socialchangeanytime.com
Reimbursement to Value in Telehealth - Karen JohnsonKC Digital Drive
New Opportunities in Collaboration
Comprehensive Primary Care Plus
KC Health Collaborative
13 April 2017
KC Digital Drive Health Innovation Team
Venue: Kauffman Foundation
How can social design help create a more human-centered city? How can we engage the community to help redesign itself? We believe design thinking principles can be applied to advance a Participatory Community Revitalization process. This toolkit puts together successful examples of frameworks, methods, templates to inspire you to coordinate a collaborative design process.It is meant to help you get real. We will help hone in on your intent and guide you through the steps of Participatory Community Design process. You'll learn to collect insights from the community and translate their voices into actionable ideas to revitalize and increase resilience.
Work done during DMBA at CCA, in collaboration with Kelly Spain and Annu Yadav.
Base Building for Direct Action Organizing GroupsKim McGill
The Youth Justice Coalition / FREE L.A. has uploaded this presentation to assist social justice organizations in strengthening their base building efforts. Please let us know what improvements and additions to make. And we have A LOT to learn, so please share your wisdom on this and other direct action organizing topics at action@youth4justice.org. People power!!!!
Learn the Art of Social Strategy for maximizing the human potential inside and outside your organization. Cultivating an organization in which social can thrive is a critical stage before implementation of any tools. Social begins with people both face to face and online. Increase Engagement and ROI through Social Optimization.
Someone's Done that Already: The Best Practices of Sharing Best Practices, pr...craigslist_fndn
We want to get the job done right now. Immediately. Now as in last week. But what if someone already figured out a great roadmap for success? This session explores resources for discovering and sharing best practices, including the politics of hoarding or sharing best practices.
Empowering communities through social innovationRobin Low
Good intentions are not enough, you need to think critically about impact to ensure your efforts are not wasted and you can always work with communities near you to solve social problems.
Presentation on "social Group Work in Community setting" by the student of De...NILAMBAR MANDAL
Presentation on "social Group Work in Community setting" by the student of Department of Social Work, Rajiv Gandhi National Institute of Youth development (An Institute of National Importance by the act of Parliament)
Whole systems change across a neighbourhood
How can we collaborate with people to help them build their resilience? Get under the skin of the culture and the lives people live. Identify people’s feelings and experiences of community and understand what people think is shaped by different values and by the environment and infrastructure around them. The future of collaboration could bring many opportunities but people find it more difficult to live and act together than before. How can we help people…and communities build their resilience? Understand people’s different situations and capabilities to develop pathways that help them build resilient relationships. Help people experience and practice change together. Help people grow everyday practices into sustainable projects. Turn people’s everyday motivations into design principles. Support infrastructure that connects different cultures of collaboration. Build relationships with people designing in collaboration for the future…now.
Social Group Work in Community setting by Anshu. Jaiswal (RGNIYD)NILAMBAR MANDAL
Presentation on "social Group Work in Community setting" by the student of Department of Social Work, Rajiv Gandhi National Institute of Youth development (An Institute of National Importance by the act of Parliament)
These slides were presented by Amy Sample Ward at the DonorPro 2012 Conference by TowerCare in Pittsburgh, PA. For more information, visit: http://nten.org http://amysampleward.org
This workshop was part of the 2012 Grassroots and Groundwork conference, at Mystic Lake, MN - given June 8, 2012 by Amy Sample Ward. learn more at http://amysampleward.org and http://nten.org
Building and Nurturing Global Online CommunitiesAmy Sample Ward
This presentation was given by Amy Sample Ward and Bonnie Koenig at the 2012 ASAE International Conference in Washington DC. Learn more at http://amysampleward.org and http://goinginternational.org
Social Media to Tell Your Story and Raise FundsAmy Sample Ward
These slides are from the presentation Amy Sample Ward made on 4/16/12 in Harrisburg, PA, at the PANO Annual Conference. Learn more at http://nten.org and http://amysampleward.org
These are the slides from Amy Sample Ward's presentation at New York Cares' 2012 Leadership Conference in New York City on March 3, 2012. Learn more at http://amysampleward.org
Webinar: Strong Connections; Linking your strategy to goals to dataAmy Sample Ward
These slides were used for a Nonprofit Webinars presentation on November 9, 2011 by Amy Sample Ward. For more information visit http://amysampleward.org
Strong Connections: Linking your strategy, to goals, to dataAmy Sample Ward
These slides were delivered as part of the Internet Kick-off at the 2011 Blackbaud Conference for Nonprofits in Washington DC by Amy Sample Ward. Learn more at http://amysampleward.org or http://nten.org
These slides are from the Rural Health Resource Center's national conference, the closing keynote on Knowledge Sharing Networks by Amy Sample Ward. For more, visit: http://amysampleward.org
These are the slides from Amy Sample Ward's session at PMDMC on July 15th, 2011, in Pittsburgh. The session was the first in a 4-part social media intensive track at the conference. For more information, visit http://amysampleward.org and http://nten.org
Technology and Community: Strategic Options for Movement BuildingAmy Sample Ward
This keynote was delivered at the MyCharityConnects Conference as part of Net Change 2011, on June 6, 2011, by Amy Sample Ward. For more information, visit http://amysampleward.org
This presentation was given online as part of the free Nonprofit Webinars series by Amy Sample Ward in May 2011. For more information, please visit http://amysampleward.org
This presentation was given as a guest lecture in Laurel Hart's Spring 2011 Masters progra course for Corporate and Organizational Communications in the NYU school of continuing studies by Amy Sample Ward. Learn more at http://amysampleward.org
This is the presentation used for those attending the "new to the NTC" affinity group session at the 2011 Nonprofit Technology Conference. Learn more at http://netn.org/ntc
These are the slides for Amy Sample Ward's Community-Driven Social Impact session and workshop at the 2011 Nonprofit Technology Conference. Learn more at http://nten.org/ntc and http://amysampleward.org
These slides were used in Farra Trompeter's March 4, 2011, Online Engagement class at The New School, NYC - presentation from Amy Sample Ward. Learn more at http://amysampleward.org
This is the keynote presentation from Amy Sample Ward at the 2011 Electronic Resources & Libraries conference, #erl11. Learn more at http://amysampleward.org
This is the keynote address given by Amy Sample Ward on February 23rd, 2011, in Minneapolis for the Minnesota Council of Nonprofits NPTech conference. Learn more at http://amysampleward.org
This is the presentation I gave at the 2011 American College of Preventive Medicine conference in San Antonio, February 19, 2011. For more notes and information, visit http://amysampleward.org
Sudheer Mechineni, Head of Application Frameworks, Standard Chartered Bank
Discover how Standard Chartered Bank harnessed the power of Neo4j to transform complex data access challenges into a dynamic, scalable graph database solution. This keynote will cover their journey from initial adoption to deploying a fully automated, enterprise-grade causal cluster, highlighting key strategies for modelling organisational changes and ensuring robust disaster recovery. Learn how these innovations have not only enhanced Standard Chartered Bank’s data infrastructure but also positioned them as pioneers in the banking sector’s adoption of graph technology.
Dr. Sean Tan, Head of Data Science, Changi Airport Group
Discover how Changi Airport Group (CAG) leverages graph technologies and generative AI to revolutionize their search capabilities. This session delves into the unique search needs of CAG’s diverse passengers and customers, showcasing how graph data structures enhance the accuracy and relevance of AI-generated search results, mitigating the risk of “hallucinations” and improving the overall customer journey.
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...Neo4j
Leonard Jayamohan, Partner & Generative AI Lead, Deloitte
This keynote will reveal how Deloitte leverages Neo4j’s graph power for groundbreaking digital twin solutions, achieving a staggering 100x performance boost. Discover the essential role knowledge graphs play in successful generative AI implementations. Plus, get an exclusive look at an innovative Neo4j + Generative AI solution Deloitte is developing in-house.
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024Neo4j
Neha Bajwa, Vice President of Product Marketing, Neo4j
Join us as we explore breakthrough innovations enabled by interconnected data and AI. Discover firsthand how organizations use relationships in data to uncover contextual insights and solve our most pressing challenges – from optimizing supply chains, detecting fraud, and improving customer experiences to accelerating drug discoveries.
SAP Sapphire 2024 - ASUG301 building better apps with SAP Fiori.pdfPeter Spielvogel
Building better applications for business users with SAP Fiori.
• What is SAP Fiori and why it matters to you
• How a better user experience drives measurable business benefits
• How to get started with SAP Fiori today
• How SAP Fiori elements accelerates application development
• How SAP Build Code includes SAP Fiori tools and other generative artificial intelligence capabilities
• How SAP Fiori paves the way for using AI in SAP apps
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Unlocking Productivity: Leveraging the Potential of Copilot in Microsoft 365, a presentation by Christoforos Vlachos, Senior Solutions Manager – Modern Workplace, Uni Systems
GridMate - End to end testing is a critical piece to ensure quality and avoid...ThomasParaiso2
End to end testing is a critical piece to ensure quality and avoid regressions. In this session, we share our journey building an E2E testing pipeline for GridMate components (LWC and Aura) using Cypress, JSForce, FakerJS…
Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Pushing the limits of ePRTC: 100ns holdover for 100 daysAdtran
At WSTS 2024, Alon Stern explored the topic of parametric holdover and explained how recent research findings can be implemented in real-world PNT networks to achieve 100 nanoseconds of accuracy for up to 100 days.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
5. What does Community-Driven Engagement mean? Programming, services, media, events or campaigns that emerge from the needs, actions and involvement of the community.
18. BEST PRACTICE Operate like a gardener, not a landscaper: “The Gardener creates an ecosystem open to change, available to new groups, and full of fresh opportunities to emerge naturally. The approach is focused on organic collaboration and growth for the entire community. The gardener is simply there to help, cultivate, and clear the weeds if/when they poke up.”
Today, we’ll cover some of the basic principles and operating models for community-driven engagement and I’ll walk through a few examples of community-driven engagement in action. I’ll try my best to save time at the end for some discussion and q/a but you can ask questions or share a comment at any time.
Let’s start out with some common language and define some of the terms that will come up most in this conversation.
First: what is “community-driven engagement” anyway?
Community, driven, and engagement are words that probably have different meanings to each of us; but as a term, I mean programming, services, media, events or campaigns that emerge from the needs, actions and involvement of the community. It is not something that you thought up inside your organization, even if you thought it up with your community in mind or at heart. It means honestly that the ideas, shape and even strategy came from the community and you as the organization are the ones to support it or nurture it.
But, like many strategies or best practices, not every organization can pull it off. Community-driven engagement requires the right culture; unless your organization, board and staff are going to honor and support an idea that emerges from the community, there isn’t any point in trying to use these strategies. Instead, the community will feel cheated or lied to. It also requires capacity/staff to make connections and support the community. If there isn’t any capacity to “hear” the ideas, especially since they aren’t usually given directly, then even a well-intentioned organization won’t have what it needs to make the programs or events that the community wants.
What’s the foundation of CDE? You can see it in many things, and most clearly in grassroots organizing or any non-organization led action. The needs and goals of the larger community are listened to by someone or a group of people and they create opportunities for action, service, and change. But, that doesn’t mean there isn’t real opportunity for organizations to act that part. Especially with the increased use of social media tools to help community building activity around causes or specific organizations.
So, what is that opportunity? Think of it like this: In “Community-driven engagement,” the driving is up to the community; but you can act as the vehicle and even the map for those "drivers.” Using these strategies and leveraging social media, you can harness the power of the network towards your mission.
Before I move into the next section, I’ll pause to see if there are any initial questions about the frame or context of community-driven engagement. Jess?Well, let’s dive in then.
You will find that much of the work that involves your community, whether it’s building up the community, working on engagement, listening, evaluation, or anything else, involves strategy that goes in a circle. It necessarily simple, but after a few steps you want to circle back to the beginning to evaluate and iterate. From listening, to creating to evaluating and then back to the listening again so that you can modify and then evaluate again, and so on. The most basic version of this process has four key steps.
The first step: Who’s your community? What are they like: what are the demographics, the data, the stories?What kind of action and interaction already happens between them and your organization, and what actions or interaction are they looking to find? Whether it seems important in the moment or not, it’s really valuable to make a list or chart or picture, whatever you want, of all the information you have about your community. The more you list and share, the more you’ll start to see patterns or clear paths emerge. When I work on developing community-driven engagement opportunities with organizations, we have the team or full staff come together to discuss this. It’s always eye-opening for people as they hear the community described in ways they wouldn’t have thought of. Maybe there’s someone from the development and fundraising team sharing who they see as the community as it may be focused on the segment of the community that is supported through the organization’s direct services; and then someone from the program staff shares a very different view of the community as they are working on projects and with volunteers. The more discussion you can have and more details you can share at this stage will help you later in identifying who and where and what you have to work with.
Let’s pause here for a minute and talk about community. Many times we confuse our terms when really they mean very different things. Your organization is in the lower corner here. Your community is that first ring – you know these people, you could call them or email them directly. They have chosen to follow your updates on social media or subscribe to your newsletter. These are the people you can get to meet up with you offline at an event. The next ring is your network. These are the two that are most often confused as being interchangeable. The key difference here is that you can’t touch the network directly the way you can the community. Instead, the network receives your messages via the community – either through social media or word of mouth or even forwarding an email. They may see a sign or happen across a video but it wasn’t through direct connection to you. You can make some assumptions about who is in the network, as it’s the friends and family and colleagues of those in your community.The last ring is the crowd. You do not, and by definition can not, know the crowd. It’s everyone else. You also may not know how they encounter your organization, programs, messages, etc. As much as the community is responsible for carrying your work to the network, the crowd may receive it like a game of telephone one more step removed – or maybe straight from the community or even from you if they are looking for something and a google search leads them to your website for example.
Lastly on the “who is the community” front, you really want to identify where they are. Not just their demographics and interests, but where to they do online, where do they engage or want to engage with you, where do they go offline as it relates to your work? One thing I want to point out here, that often many groups over look when they start talking about who their community is, is the reminder that your partners are part of the community. Where are other organizations that you work with located? How do community members engage with partners in the community? Keeping these various segments in your conversation can help you identify opportunities for collaboration you may not otherwise think of if you frame yourselves as doing all the work.
Step 2 is finding the sweet spot. To do that, you first identify what your community wants to do – what it is coming together around, whether it’s an event, an action, or a movement. Next, identify what you want to do, what your organizational goals are. Those two “wants to do” will overlap and that gray area is the sweet spot. It’s important to remember that not everything your organization wants to do or achieve, matches up with what your community wants to do, and vice versa. The key is recognizing that’s okay! Maybe you provide services, and your community doesn’t want to be providing those services, but they are happy you are doing so. And maybe the community wants to endorse a specific candidate, and your organization doesn’t. But both the community and your organization want to see certain laws passed, things improved, programs created or groups supported. That’s the sweet spot where you can count on focusing community-driven engagement.
After you know who your community is and what they want to do, you probably already identified which tools they're using. In step 3, you can compare the tools they are using with the goals in the sweet spot to see if any will help reach those goals or if there are more appropriate tools to start using. Don’t ever go for a new, shiny, cool social media platform or tool simply because you’ve heard others talking about. Know where your community is and what tools they want to use, and use those. At least if you plan on interacting with them! Example from the National Wildlife Federation…
Lastly, in step 4 you’ll want to identify what roles are needed. Just like throwing a party you need to have someone making food, someone pouring drinks and someone else showing people where the bathroom is. Often times the community’s ideas or needs are shared in ways that require translation, of sorts—someone that can bridge the community and organization, listening to the conversations and identifying the opportunities for the organization. Depending on the tools you are using, you may need to have a community manager, content creators, event organizers, or something else. So, as much as it is key to identify which roles are needed for success, you want to also identify which of those roles your organization can take on and which need to be filled by the community.
In the next section I’ll walk through some of the key principles for community-driven engagement but before I do, I just want to stop for any questions from that last section.Great, let’s move on.
It’s a pretty simple four step overviewfor being strategic in community-driven engagement so I want to share somesome best practices that can compliment how you operate and engage with your community.This is an excerpt from a blog post I wrote quite a while ago that compares the roles of gardeners and landscapers in the context of community building. The idea is that as an over all best practice, you want to strive to operate in a way that supports the natural directions of the community, without trying to shape that growth. Here are 3 ways you can operate as a gardener: no short cuts, know your community, and strive to be replaced.
Not taking short cuts means to lead by example: interact with the community the way you want other organizations and the community members to do. It’s like the golden rule for community engagement. I like this picture for this point because often mother ducks will bring up the rear, supporting the ducklings and swimming along side them, instead of shooting ahead and expecting them to keep up.
Another way to not take short cuts is to operate in public. This means don't build it in secret and then "launch" it - regardless of whether it’s an online space, a program or a campaign. If it is really something that is coming from the community, you can’t just take the idea and run; you’ll want to co-create it from idea to implementation.
Lastly, not taking short cuts means asking for feedback and participation from the start. As I said earlier, often the ideas you have come from conversations or learning about the community and not from a specific recommendation (though you may get some of those, too!). So, you’ll want to share what you’re learning and thinking inreal time back to the community so you can find out if you’re right on, or way off the path.
Knowing your community. Part of doing this well is letting your community know itself. If the community isn’t in a position to see who else is there, contributing, following along, and so forth, that means the engagement is coming to and through you. That isn’t very sustainable but it also means you’ve created a bottleneck. Letting the community be visible, making it easy and okay for members to reach out and connect with other members (whether they are organizations or individuals) will help maintain energy and move things forward. Thinking back to the car metaphor, imagine if you had all those drivers unable to see anyone else was in the car or on the road – letting people connect will help them share ideas and lessons and more with each other without creating more work for you.
Knowing your community also means knowing your role in the ecosystem. It’s important, as I mentioned earlier in the strategy steps, to identify what your role or roles are as the organization and stick to them. Once you start spreading out, you squeeze out room for others to grow and develop or even to explore what’s possible. You don’t want to be the bottleneck, but you also don’t want to remove yourself from all participation and responsibility and expect the community will carry on. It’s a balance.
Knowing your community also means you help it grow. Sometimes that means making mistakes. Hopefully they are tiny and harmless, and that you’re there to learn alongside the community. But, it’s just to say that you are in it just like the community is, and not everything we try in life works smoothly. Instead, design for growth and sustainability from the start with lots of room for feedback, evaluation and iterations to continue developing and redeveloping. You will increase innovation and success by making the cost of failing lower. Nothing you and your community create or start working on should be an “end-all” type of thing – if it is, and when it doesn’t work exactly as planned, you’ll lose the community and probably even lose much of the faith in working with your community that you may have worked hard to build up inside your organization.
The third section is striving to be replaced, which can be a tough one for most everyone. It isn’t exactly in our nature but it is key to the ethos of a community builder. One way to work on supporting your community to not need you managing the program, platform, or whatever else is to encourage interaction without you. This touches back on letting the community know itself. If you’re making connections and supporting conversations across the network, you’re helping the community create strong ties that will not require your time and energy to maintain.
Striving to be replaced also means rewarding and spotlighting leaders. Positive reinforcement is one of the best leadership development practices you can build into your work across the board, whether it’s online or offline, on your facebook page, newsletter, annual fundraiser or offline events. There are many ways to do this, and some are dependent on the technology you’re using – if it’s on social media or actually on your own website or blog, for example – and others are just good ways of leading as an organization, like saying thank you for small things and big things, recognizing the contributions from individuals and organizations in a public way, and ensuring that you are giving recognition to all types of contributions. One pitfall that many groups encounter when trying to spotlight leaders is the doom of hero worship – picking out someone that’s contributed a great deal and positioning their contributions as unparalleled. That person probably feels great, but it makes it seem like too distant an opportunity for others in the community to replicate.
Lastly, the only way you can really operate in a way that prepares your community to take over for you is to share your toolbox. This is a lot like operating in public but that you are sharing the tools you use and the strategies you use. You can model behavior all you want but if no one can tell what tools you are using to be so successful, there’s no way they can jump in and help man the ship.
Before I move into the case studies, I’d like to stop to see if there are any questions about those guiding principles.
Like I said earlier, I do hope that you’ll share what you are working on here as another case study for others on the line to learn from.
Community Driven Engagement strategies for events – let’s look at the NetSquared Camps pilot. This is just a pilot and it is taking place right now, with three events that took place last week and two more later this summer. NetSquared had for a few years held a global conference in donated space in Silicon Valley and invited members of the community from around the world to come together offline to learn and share and build. It was great; the community loved it. Well, they loved the chance to get together offline and build things together, learn from each other and so on. They didn’t love when the government wouldn’t give them a visa to visit the states, or when the costs for international travel around the whole world were too expensive. So, we started listening and asking questions to learn more about what they really liked and what they didn’t need from the old model. And in collaboration with our NetSquared Local organizers, we created and launched the Camps pilot which allows Local organizers to opt-in, receive support and a bit of funding, and get all of our resources and branding to hold regional events that create the same opportunities for convening and collaborating as the global conference did, but without the high costs for travel and logistics.
350.Org is a terrific example of a community-driven campaign. When it emerged from the community, it wasn’t an organization at all but a group of people uniting under the call for 350PPM actions and legislation. Using 350 they rallied supporters around the world and it eventually became clear that longer-term “organizational” management could mean more integrated and impacting work from the community.
An example of community-driven media is connectipedia. This resource for funders, organizations and government agencies in the Pacific Northwest was created by the Meyer Memorial Trust in response to the need to capture, share, and retain knowledge from program officers and nonprofit staff that retired their experiences and knowledge with them when they retired from work.
Stacey Monk from Epic Change
Stacey Monk from Epic Change
For more information about specific resources or groups mentioned, follow these links. If you leave your business card at the end, I can be sure you get an email with all the links as well.
Here are the photo credits.
Thanks again to all of you for coming! Please feel free to connect with me online for more resources or conversation!