The document summarizes a 4-year qualitative study of a community IT center located on a large, socially deprived housing estate. It provides context about the estate's population challenges with education, skills, unemployment and crime. It then presents anonymized excerpts from interviews with center users that discuss both positive and negative experiences of the estate and the role of the center in supporting community, learning and social inclusion. Research questions are posed about patterns of engagement at the center and its policy implications for adult education.