The document discusses forward-looking statements and associated risks and uncertainties. It states that any projections or statements regarding future operations, strategies, products, features or customer contracts are forward-looking. It notes risks including those associated with new functionality, products, business models, operating losses, fluctuations, outages, security, litigation, mergers and acquisitions, market immaturity, limited operating history, employee retention and growth, and larger enterprise customers. Customers should make purchase decisions based on currently available features.

2. Forward-Looking Statement
Statement under the Private Securities Litigation Reform Act of 1995:
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties
materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed
or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-
looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any
statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned,
or upgraded services or technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality
for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results
and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated
with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history,
our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer
deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further
information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for
the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing
important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available
and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features
that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

3. Go Social!
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Salesforce Developers
Salesforce Developers
The video will be posted to YouTube & the
webinar recap page (same URL as registration).This webinar is being recorded!
@salesforcedevs

4. Have Questions?
§ Don’t wait until the end to ask your question!
• Technical support will answer questions starting now.
§ Respect Q&A etiquette
• Please don’t repeat questions. The support team is working
their way down the queue.
§ Stick around for live Q&A at the end
• Speakers will tackle more questions at the end, time-allowing
§ Head to Developer Forums
• More questions? Visit developer.salesforce.com/forums

5. Agenda
§ What Problem Are We Solving
§ How Can We Solve It
§ Let’s Welcome – External Services (Beta)
§ How Does It Work
§ A Currency Converter

6. “What if you could now start doing API
Integrations without any code!”
—Clicks and No Code!

7. What Problem Are We Solving
§ Nowadays there is an API Integration in every
Org
§ Development effort that goes into every
implementation
§ Repetitive Code
§ Not Admin friendly even with the advent of
Processes

8. What Problem Are We Solving
Maintaining
Endpoints
Not Admin
Friendly
Lot of
Apex
Ton of
Unit Tests
Handling
Auth

9. How Can We Solve It
ENDPOINTS AUTHENTICATION
APEX REUSABILITY
Manage Them All Handle Auth (OAuth, API Key…)
Zero Development Effort Use in Apex, Flows, Processes

10. How Can We Solve It

11. External Services (Beta)
Plug & Play Clicks & No
Code
Everything is taken care of –
Endpoints,
Auth…
Available Everywhere –
Processes,
Flows

12. How Does It Work
1
2
3
4
5
Get the Schema (Swagger or Integrant) for your API or create it
Setup a Named Credential for Authentication
Import the Schema (JSON)
Select the Named Credential
Voila – You have Actions created for all the Verbs!

13. What is Swagger Spec?
§ Simple JSON representation for REST API
§ Recently renamed as Open API Specification
§ Think of it like WSDL for REST
§ Visit swagger.io to learn how to write the
Swagger Spec for a REST API

14. Demo
Consuming the Fixer.IO API for Currency Conversion

15. A Currency Converter
1
2
3
Convert Amount to another Currency Fixer.io
Visual Workflow + External Services
Lightning Ready!

16. Demo
A Currency Converter

17. Hang On! Points To Note
§ Doesn’t Support Complex Schema as O/P
§ Doesn’t Support APIs with No Inputs
§ It’s Beta - There could be gotchas!

18. References
§ https://andyinthecloud.com/category/external-services/
§ http://resources.docs.salesforce.com/rel1/doc/en-
us/static/pdf/ext-svc-overview.pdf
§ https://help.salesforce.com/articleView?id=external_ser
vices.htm&type=0
§ https://shrutisridharan.wordpress.com/2018/02/12/int
roduction-to-external-services-part-1/

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20. Q & A
Try Trailhead: trailhead.salesforce.com
Join the conversation: @salesforcedevs