This document discusses communication skills and effective communication. It notes that communication involves the five senses and is used to get information, motivate, praise, make arrangements, and more. Verbal communication accounts for 8% of message delivery, while vocal and visual each account for over 35%. Effective communication skills are important in careers and personal lives. The document provides tips for good communication, including maintaining eye contact, being aware of body language, conveying thoughts clearly, and practicing skills. It emphasizes that effective communication is two-way, involves listening, utilizes feedback, and is clear and stress-free.