Communication presentation workshop
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Workshop I put together to assist people to more effectively communicate. People believe email is a great medium to communicate. Email lacks essential real time feedback. As a result the intended messages are frequently lost on the recipient - meaning lower impact. Paying attention to the way the message is received and adjusting - increases the chance for effective communication.
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Communication presentation workshop
- 1. So you think you can communicate Neal Tiemann Senior Technical Account Manager / PMP
- 2. Or I thought you understood what I think I said THE ART OF BI-DIRECTIONAL UNDERSTANDING
- 3. Agenda What is communication What is required – to communicate What prevents successful communications Situations where we communicate
- 4. Types of communication Written (person to person, one to many, vertical, horizontal) Peer to peer, Peer to superior, Person to customer, Customer to MSFT, etc. Spoken – lecture, dialogue, voice mail Visual Picture Illusions - presentation
- 5. Communication High Points Not All Employees Being Kept Informed Employees Not Receiving Consistent Messages From Management Employees Not Receiving Timely Messages Right Information Not Getting To The Right People
- 6. Communication High Points (Cont.) Expectations Not Clear Plan For The Future Not Known Functional Areas Knot Collaborating Employees Not Open With Each Other Communication Hampered By Distance Between Units
- 7. What do you see first / second?
- 8. Perception is personal and not universal
- 9. Even Black And White Is Not Always Black And White
- 11. Communication Blockers Dealing With Conflict Language Barriers Personal Issues Lack Of Feedback New Hires
- 12. Can you see what I see? Two volunteers One message sender / One Message recipient Message sender offers detailed information Message Recipient translates what is heard into visual
- 13. Follow The Leader Two Volunteers One offers instruction One receives instruction Receiver can only do what the communicator offers No talking by anyone other than the person offering instruction
Editor's Notes
- Communication – The transference of a message from one to another -- It may be in the form of words, pictures, gestures Requirements – Message / Sender / Receiver Success blockers –
- Communication requires three elements Message Sender Receiver Whether spoken, image or print all communication has these three elements
- Some potential blockers to communication offered here
- Continued – Third line typo, is intentional. Distractions in messages can cause some recipients to loose focus.
- Perception matters Preconception matters Detail focus could prevent receiving the large message from communication
- What you see is often driven by your expectations – conscious or unconscious. All Elephants have 4 legs – and that expectation may have you looking to see where the 4 legs are on this image can be found
- What you focus on impacts your ability to process a message
- Unstated expectations Requirements that are in some manner left unclear or under-defined
- What gets in the way of a message being received? Conflict – This person rarely listens to me so why bother speaking up (or) This person talks forever, when will they realize I understand the message and I have moved on (I am no longer listening to them) Language barriers – Someone British may ask for the lou, … where someone in the US may ask for the restroom Personal issues – Exhaustion, health, … maybe vacation was delayed for a meeting the recipient is required to attend – so recipient is not focused and present
- Exercise is to have one person describe a picture of a simple house. Second person – separated by a wall from first person will draw what is described Both participants will be with their backs to the larger audience Audience will be able to view all images No speaking other than the person describing how to draw the house No questions can be asked by either person Instruction provider is intentionally denied visual feedback Goal is to gain understanding of the value of real time feedback Additional challenge is to learn the value of empathy when offering instruction – tailored to the recipient’s ability to process
- Exercise is to put on a simple jacket Two volunteers One is the instruction provider One is the instruction recipient Instruction provider offers detailed instruction Instruction recipient can ONLY act based on instructions received Instruction provider – has back toward the chair containing the jacket the instruction recipient will adorn Instruction provider is intentionally denied visual feedback Goal is to experience the benefit of feedback when communicating any message
- Total time for this presentation is about one hour. It can be shortened (perhaps 10 minutes shorter) by reducing dialogue built into presentation.