What is communication all about? People tell me it is about expressing one's ideas with clarity and brilliant public speaking. Does it occur to us that there may be other people out there who may want to express their ideas and feelings and communication may also require LISTENING?

1. © PVS Giridhar & Sai Associates
Legal and Allied Services
No.319 Linghi Chetty Street
George Town, Chennai 600 001

2.  Communication is a
learned skill
 Most people are born with the physical ability to
talk
 But we must learn to speak well and
communicate effectively.
 Communication is the method by which people
share their ideas, information, opinions and
feelings.

3.  Only 1/3 of a message is sent in a person-to-
person exchange in words alone.
 Non-verbal communication is divided into 6
types. They are:
 body language
 physical characteristics and appearance
 voice
 Space
 environment
 time
 Silence
is also non-verbal
communication

4.  Communication is a ‘two way' process, between
two or more people.
 It facilitates expression of our
wants, feelings, thoughts and opinions.
 Expressing them clearly and effectively is only
1/2 of the communication process needed for
interpersonal effectiveness.
 The other 1/2 is listening and understanding
what others communicate to us.

5.  Clichés
 Facts
 Thoughts and beliefs
 Feelings and emotions
As a listener, we attend to the level that we think
is most important.

6.  There is a real distinction between
 merely hearing the words
 and really listening for the message.
 When we listen effectively we understand
what the person is thinking and/or feeling
from the other person’s own perspective.

7.  Youcan be accepting and respectful of the
person and their feelings and beliefs
 without invalidating or giving up your own
position, or without agreeing with the
accuracy and validity of their view.
 We see things not as they are but as
…we are
 Listening entails openness to change.

8.  Competitive or Combative Listening
 Passive or Attentive Listening
 Activeor Reflective
Listening

9.  Being preoccupied
 Listening only for the purpose
of finding an opportunity to speak
 Formulating your own rebuttal while the
other person is speaking

10.  Listeningto your own personal beliefs
about what is being said.
 Evaluating and making judgments about
the speaker or the message.
 Not asking for clarification when you
know that you do not understand.
 Being Judgmental.

12. Thank you!
©PVS Giridhar & Sai Associates
Legal and Allied Services
No.319 Linghi Chetty Street(III Floor)
George Town, Chennai 600 001
Phone 25243949, 42163949
giridhar@lawgonindia.com
www.lawgonindia.com