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Communication &
Conflict Resolution
By Erica Feinman
Leadership and Training
Development
How do you
communicate?
Different Networks
As a leader In-person and Electronic
networks are key for success.
-Face-to-face
-Social media to build and maintain
Other types of networks:
peer, operational, personal, and strategic
Powerful Communication
6 Basic Principles of Persuasion
1. Liking: People like those who like them
2. Reciprocity: People repay kind
3. Social Proof: People follow the lead of similar
others
4. Consistency: People align with their commitments
5. Authority: People defer to experts
6. Scarcity: People want what they can't have
Inspirational Speaking Tactics
● Be Credible
● Gear your message to the listener
● Sell group on the benefits of your suggestions
● Use heavy-impact & emotion provoking words
● Use anecdotes to communicate meaning
● Back up conclusions with data
● Minimize language errors & junk words
● Write crisp, clear memos (front loading)
● Use business jargon in appropriate doses
Communication is different all over the world
and is exhausting!
Cross Cultural
Communication
Respect all workers
Be straightforward and clear
Be sensitive to nonverbal communication
CONFLICT
Everyone has it, nobody wants
Competitive- achieve one's own goals
Accommodative- satisfying other's goals
Sharing- halfway between
Collaborative- win-win resolution
Avoidant- lack of cooperation & unassertive
Conflict Management Styles

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Communication pp (1)

  • 1. Communication & Conflict Resolution By Erica Feinman Leadership and Training Development
  • 3. Different Networks As a leader In-person and Electronic networks are key for success. -Face-to-face -Social media to build and maintain Other types of networks: peer, operational, personal, and strategic
  • 4. Powerful Communication 6 Basic Principles of Persuasion 1. Liking: People like those who like them 2. Reciprocity: People repay kind 3. Social Proof: People follow the lead of similar others 4. Consistency: People align with their commitments 5. Authority: People defer to experts 6. Scarcity: People want what they can't have
  • 5. Inspirational Speaking Tactics ● Be Credible ● Gear your message to the listener ● Sell group on the benefits of your suggestions ● Use heavy-impact & emotion provoking words ● Use anecdotes to communicate meaning ● Back up conclusions with data ● Minimize language errors & junk words ● Write crisp, clear memos (front loading) ● Use business jargon in appropriate doses
  • 6. Communication is different all over the world and is exhausting!
  • 7. Cross Cultural Communication Respect all workers Be straightforward and clear Be sensitive to nonverbal communication
  • 9. Competitive- achieve one's own goals Accommodative- satisfying other's goals Sharing- halfway between Collaborative- win-win resolution Avoidant- lack of cooperation & unassertive Conflict Management Styles