Communication & listening skills 2013
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1. The document outlines techniques for effective communication and listening skills to improve customer service, build loyalty, and increase sales. 2. It discusses the importance of communication, active listening strategies like making eye contact and responding appropriately, and helpful phrases to use with customers. 3. The document provides dos and don'ts for communication, and includes a course outline and video on the topic.
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By highlighting the potential advantages and challenges of integrating AI with XML development tools and languages, the presentation seeks to inspire thoughtful conversation around the future of XML development. We’ll not only delve into the technical aspects of AI-powered XML development but also discuss practical implications and possible future directions.
TrustArc Webinar - 2024 Global Privacy Survey
How does your privacy program stack up against your peers? What challenges are privacy teams tackling and prioritizing in 2024?
In the fifth annual Global Privacy Benchmarks Survey, we asked over 1,800 global privacy professionals and business executives to share their perspectives on the current state of privacy inside and outside of their organizations. This year’s report focused on emerging areas of importance for privacy and compliance professionals, including considerations and implications of Artificial Intelligence (AI) technologies, building brand trust, and different approaches for achieving higher privacy competence scores.
See how organizational priorities and strategic approaches to data security and privacy are evolving around the globe.
This webinar will review:
- The top 10 privacy insights from the fifth annual Global Privacy Benchmarks Survey
- The top challenges for privacy leaders, practitioners, and organizations in 2024
- Key themes to consider in developing and maintaining your privacy program
20240607 QFM018 Elixir Reading List May 2024
Everything I found interesting about the Elixir programming ecosystem in May 2024
Video Streaming: Then, Now, and in the Future
In his public lecture, Christian Timmerer provides insights into the fascinating history of video streaming, starting from its humble beginnings before YouTube to the groundbreaking technologies that now dominate platforms like Netflix and ORF ON. Timmerer also presents provocative contributions of his own that have significantly influenced the industry. He concludes by looking at future challenges and invites the audience to join in a discussion.
Removing Uninteresting Bytes in Software Fuzzing
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
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Presentation of the OECD Artificial Intelligence Review of Germany
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Perfect for developers, AI enthusiasts, and tech leaders. Learn how to leverage MongoDB Atlas to deliver highly relevant, context-aware search results, transforming your data retrieval process. Stay ahead in tech innovation and maximize the potential of your applications.
#MongoDB #VectorSearch #AI #SemanticSearch #TechInnovation #DataScience #LLM #MachineLearning #SearchTechnology
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At WSTS 2024, Alon Stern explored the topic of parametric holdover and explained how recent research findings can be implemented in real-world PNT networks to achieve 100 nanoseconds of accuracy for up to 100 days.
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Communication & listening skills 2013
- 1. PREPARED BY: JASMIN GONZALES Communication & Listening Skills
- 2. To understand the importance of Communication and Listening Skills in handling customers inquiries and complain. OBJECTIVE
- 3. At the end of this lecture, GRS are expected to develop customer rapport by applying the communication and listening techniques in order to build customer loyalty and trust which will lead to SALES. EXPECTATION
- 4. 1. Communication 1.1 Importance of Communication 2. Listening 2.1 Active Listening 2.2 Helpful phrases to use 3. DO’s and DONT’s COURSE OUTLINE
- 5. • Is the process of sharing, expressing what you think, feel, want, etc. Individuals may communicate Verbally through writing through body language via email Phone Text Messages COMMUNICATION http://www.youtube.com/watch?v=KWQ78WePD_s
- 6. • Build trust and respect • Confidence • Foster learning and solution • Opportunity for resolution • Accomplish goals, mission • To build relationship • Gather feedback IMPORTANCE OF COMMUNICATION
- 7. Is the fundamental step in effective communication. LISTENING
- 8. • 1. Eye Contact • 2. Focus on the content/issue • 3. Remain Objective and open-minded • 4. Don’t interrupt. Show you are interested, your listening. • 5. Respond appropriately. ACTIVE LISTENING
- 9. • How can I help you? • Thank you so much for your patience and cooperation. • I’m sorry to hear that • How can I best resolve this for you? • I apologize for the inconvenience . HELPFUL PHRASES TO USE
- 10. • Do listen carefully • Do eye contact • Be open to persuasion • Be open to changing roles • Take responsibility DO’S
- 11. • Disregard customer’s perspective • Hit and run • Our policy is • Calm down! • What’s your problem? • Place blame- that’s not our fault! • Listen to me • I cant OR there’s nothing else I can do • Let your non verbal signals override your conversation DONT’S
Editor's Notes
- Make it simple but understandable