This document outlines best practices for communication in the ICU. It recommends that written data be provided for all patients, including their medical condition, management plan, labs, tasks, and issues. Morning rounds should establish a clear plan for each patient, and staff should be notified of any major changes. Consultations from outside the ICU require written requests and approval from ICU staff, except in emergencies. When communicating with relatives, doctors should greet them by name, speak in their language, answer questions, and avoid medical jargon, interruptions or appearing rushed.