Organizational communication encompasses the formal and informal ways information is shared within a company between managers and employees. It includes vertical communication up and down the hierarchy as well as horizontal communication across employee levels. The goals of organizational communication are to improve customer relations, boost employee satisfaction, facilitate knowledge sharing, and enhance competitiveness. There are three main forms: internal operational communication between internal members; external operational communication with outside groups like customers and suppliers; and personal communication.

1. COMMUNICATION IN ORGANIZATIONS
TOROS UNIVERSITY

2. WHAT IS COMMUNICATION IN ORGANIZATIONS?
• A process by which activities of a
society are collected and coordinated
to reach the goals of both individuals
and the collective group. It is a subfield
of general communications studies and
is often a component to effective
management in a workplace
environment

3. • Communication in organizations encompasses all the
means, both formal and informal, by which information
is passed up, down, and across the network of
managers and employees in a business. These various
modes of communication may be used to disseminate
official information between employees and
management, to exchange hearsay and rumors, or
anything in between.

4. • The challenge for businesses is to channel these myriad communications so they serve to
improve customer relations, bolster employee satisfaction, build knowledge-sharing
throughout the organization, and most importantly, enhance the firm's competitiveness.

5. TYPES OF ORGANIZATIONAL COMMUNICATION
• To understand the far-reaching impact organizational communication has on companies, it is
important to understand the various types that take place within companies:
• INFORMAL AND FORMAL COMMUNICATION
• Another word for these two are official and grapevine communications respectively.
• Formal communications are pre-defined channels that employees or leaders can use to reach
out to others.
• Informal communications do not rely on already established channels; as a result, contacts can
spread to any number of channels.

6. VERTICAL AND HORIZONTAL COMMUNICATION
• The defining characteristic of these
communications is hierarchal.
• Vertical communication happens between
superiors and subordinates while horizontal
communication between individuals on the
same employee level.
• Vertical discussions are further split into
upward and downward depending on where
the dialogue is coming from.

7. • Both groups of communications address more specific interactions between employees,
managers, and upper management. Even a basic understanding of these is critical for
anyone looking to increase the communication flow in the organization

8. • Forms of Organizational Communication
• From a broader perspective, organizational
communication takes three different forms
such as:
• Internal operational communication,
• External operational communication, and
• Personal communication.
• These three forms of organizational
communication are highlighted below:

9. INTERNAL OPERATIONAL COMMUNICATION
• Communication that occurs for carrying out operations of the organization is known as
internal operational communication.
• Internal members of the organization such as workers, managers, the board of directors,
members of trade unions etc. are the participants of internal communication. This type of
organizational communication takes the form of verbal and written.
• Verbal communication occurs through face-to-face conversation, telephone, meeting,
speech etc.
• Written communication is done through orders, instructions, reports, memos, letters etc.
In modem time, many organizations provide intranet facility for internal electronic
communication.
• This enhances the speed and reduces the cost and time length of communication.

10. EXTERNAL OPERATIONAL COMMUNICATION
• Communication with the external parties or groups is known as external operational
communication.
• External parties include customers, suppliers, government agencies, regulatory
authority, local community, special interest group and the general public.
• Without communicating with these external parties, it is not possible to achieve
organizational goals.

11. SOURCE
• https://iedunote.com/communication-forms
• https://www.managementstudyhq.com/types-of-communication.html
• http://www.businessdictionary.com/definition/organizational-
communication.html