This document discusses communication in open source communities. It defines communication as including spoken words, written words, body language, and implied meanings. It describes different types of online and in-person communication channels that community members can use. The document cautions that sarcasm, jokes and criticism without balance often do not work well and can be hurtful. It provides tips for providing constructive criticism by using a "compliment sandwich" approach. Finally, it emphasizes the importance of embracing diversity in open source communities.

1. C O M M U N I C AT I O N

2. P. S . A .
• You might see yourself in a mirror
• You might not like what you see

3. W H AT I S C O M M U N I C AT I O N ?
• spoken words
• written words
• body language
• things "between the lines"

4. C O M M U N I T Y
• of interest
• come together because of a shared interest
• of cause
• come together because they share a certain
situation/condition

5. C H A N N E L S
• Twitter
• Mailinglist/Email
• Skype/Slack/IRC
• Hangouts
• Phone
• Face to Face

6. T H I N G S , T H AT D O N ‘ T W O R K
• sarcasm
• jokes
• sometimes
• critique
• most of the time

7. S A R C A S M
• rude
• are you rather cynical?
• hurtful
• not helping

8. J O K E S
• can easily be gotten wrong
• often hot helping

9. C R I T I Q U E

10. C R I T I Q U E

11. C R I T I Q U E S A N D W I C H

12. C R I T I Q U E S A N D W I C H
• Mention something positive
• Bring up helpful critique
• Close with something positive

13. W H AT D R I V E S P E O P L E ?
• fun
• idealism
• fame
• necessity

14. D I S T U R B A N C E
• language
• anger
• frustration
• arrogance
• tunnelvision
• sarcasm
• cynical
• trolling
• well... STFU then...you're not helping things

15. W H AT C A N I D O ?
• reflect your actions
• step down
• be humble
• agree to disagree
• be less stubborn
• accept other opinions/necessities

16. W H AT C A N I D O ?
• rephrase
• try harder to understand the opposite side
• if nothing helps...
• ask for a mediator

17. I T ’ S R E A L LY H A R D …

18. T H E V O L U N TA RY W O R K L I E
• Yes, you do this in your spare time
• So do they

19. S T E R E O T Y P E S
• The Tech
• The Marketeer
• The Silverback
• The Architect
• The User
• The "commit-message-style" fascist

20. D I V E R S I T Y
• Embrace diversity
• Foster diversity
• Utilize diversity

21. D I V E R S I T Y

22. D I V E R S I T Y

23. T H A N K Y O U