The document provides guidance on facilitation skills and techniques. It begins with an introduction to the facilitator's role and objectives of maintaining an organized agenda, clear ground rules, and inclusive participation. The document then discusses strategies for herding the group such as validating contributions, defusing tensions, encouraging dialogue, and developing consensus. It also provides examples of different types of questions a facilitator can ask. The rest of the document outlines how to handle common "difficult types" that may arise in a group such as non-participants, over-contributors, off-topic discussants, and rigid positions. It concludes with tips for clear note-taking, timekeeping, breaks, and self-awareness.