In this session we will be discussing the challenges the organization faced in content usability, traceability, and findability, hindering their internal training workflows and access to critical knowledge assets.
We will also discuss what’s next on the content and information horizon, including the role of machine learning and why these approaches are needed for AI-Powered applications, including LLMs and ChatGPT types of information access.
21. Training Storage Was in Chaos
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Training Type
Technical
Presentations
Field Training
R&D Training
(Internal or external)
Site Based Training
3rd Party Training
Software Conferences
Professional
Development
Customer
Conferences
Lunch-n-Learn
Compliance Training
Webinars
Storage (back end)
No consistent storage location
Ad-hoc access control scheme
No schema
No taxonomy
No metadata
No naming scheme
No defined workflow
No publishing process
Lots of tribal knowledge
Chaos!
Nearly impossible to find or
reuse any of our training
content
22. Content Management Systems
A content management system (CMS) is a tool that helps
companies organize digital content. It is the single source
of truth for all content.
§ Organize – Create schema, categories, and taxonomies
§ Classification – Tag content
§ Storage – Cloud-based, access controlled
§ Workflow – Support governance or workflow
§ Versioning – Ability to track different versions
§ Publication – Deliver content to desired channels
But… Prior to employing a content management system,
you need to design how you are going to organize and
classify your content.
SILICON LABS CONFIDENTIAL. DO NOT DISCLOSE IN ANY FORM OUTSIDE OF SILICON LABS.
22
Organize Classification
Storage Workflow
Versioning Publication
1. Smartsheet.com
23. Metadata and Taxonomy
23 SILICON LABS CONFIDENTIAL. DO NOT DISCLOSE IN ANY FORM OUTSIDE OF SILICON LABS.
IC Design
Radio Frequency
(RF)
Receiver
Transmitter
Synthesizer
Analog
Data
Converters
Filters
1. Inspired by Earley Information Sciences
Taxonomy
• A logical structure used to organize content
into categories, where the groups are first
defined broadly and then narrowly
• Uses a single, organizing principle
• SilabsU uses Training Topic
• Provides a controlled vocabulary
Metadata
• Data about data
• Provides context for the data
• Helps organize, find, and understand the data
Course ID R&D-HW-491
Title Fundamentals of Thermal Noise
Abstract Among all the things...
Author Harry Nyquist
Topics Hardware; IC Design
Created 28-Feb-23
Classification Internal Use Only
Skill Level Beginner
Duration 1.5h
24. Learning Management Systems
A learning management system (LMS) is a software application
for the administration, tracking, reporting, and delivery of
educational courses, training programs, or learning and
development programs. It is where learners engage with the
content.
§ Administer – LMS administers can create and assign training
§ Delivery – The LMS delivers content to learners
§ Engagement – Learners engage with the content
§ Tracking – The LMS tracks registration and completion
§ Reporting – Management can receive reports on their
team’s training status
§ Integration – The LMS can integrate with other systems such
as the CMS or the HR systems where goals can be tracked
SILICON LABS CONFIDENTIAL. DO NOT DISCLOSE IN ANY FORM OUTSIDE OF SILICON LABS.
24
Administer Delivery
Engagement Tracking
Reporting Integration
1. Smartsheet.com
25. Workflow / Processes
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25
§ Open – Creates a request for new training
§ Selection – Course is selected for development
§ Design – Course is designed
§ Developed – Course is developed
§ Production – Includes video shooting, editing,
etc.
§ Approval – Approved by the instructional
designer and pillar owner
§ Published – Published to 1 or more publishing
targets
26. Tying it All Together – Learning Platform
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Content Management System (CMS)
(Content, Metadata, Taxonomy)
New Content Creation Import / Edit Existing Content
CMS Requirements
• Near-infinite storage
• Integration with Microsoft 365
• Structured tagging, taxonomy
• No license issues
• Versioning
• IT’s security requirements
• Fast access across the globe
Transformation
• Workflow-based integrations
• Transform into frontend formats
• Apply tagging from master taxonomy
Workday Learning
(LMS)
Salesforce
(Customer)
Silabs.com
(Public)
YouTube
(public access)
Intranet Confluence
• Publishing targets
• Learners discover
and interact
• Source artifacts
• Content developers
29. Summary
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29
§ Training source content is now stored in one place
• Tagged with appropriate metadata
• Classified according to a controlled taxonomy
§ There is a workflow and governance process in place
§ Content is published and findable for learners and
content creators to promote use and reuse
§ There are many other opportunities to apply lessons
learned to other types of content.
• Technical documentation
• Policies and procedures
Chaos Tamed!