The document discusses techniques for coaching learners, including applying coaching techniques to provide personalized learning activities and feedback. It notes coaching includes demonstrations, individual instruction, and apprenticeships. Effective communication skills are important when instructing learners, demonstrating skills, and providing feedback in a six-stage process that includes expert demonstration, learner practice with feedback, and opportunities for repeated practice.

1. Coaching and
communication
techniques

2. Apply coaching techniques to assist
learners
The creation of personalisation
of learning activities where
immediate interaction and
feedback is provided
Showing an individual how to
perform a task via on the job
instruction on a one to one
basis
Providing encouragement with
a commitment to action aimed
at achieving a particular level
of performance
Asking questions Goal setting and assessment
Providing positive and non-
judgemental support

3. Factors to
consider
when
coaching
New skills
New techniques to replace old ways
Safer techniques
New employees
Existing employees
Management

4. Coaching
includes…
Demonstrations
Individual coaching
Apprenticeships
Drills

5. USE COMMUNICATION SKILLS
TO PROVIDE INFORMATION,
INSTRUCT LEARNERS AND
DEMONSTRATE RELEVANT
WORK SKILLS

6. Stages of instruction and
demonstration
Stage
Stage 1 Instructor/trainer provides verbal instructions that are followed by silent
demonstration to show how the work should be accomplished
Stage 2 Expert demonstration is repeated but in this stage is carried out with breaks
and commentary to emphasise the significance of each instruction in relation
to the task being undertaken
Stage 3 Learner attempts the work skill task under the supervision and observation of
the trainer/instructor
Stage 4 Trainer/instructor provides detailed feedback to the learner about their
performance task/skill. The feedback should have a composition of 50:30:20
where 50 percent focuses on positive affirmation, 30% on where the learner
can improve and 20% should focus on encouragement to motivate the learner
to keep striving to improve
Stage 5 The learner repeats their performance from stage 3. Trainer, if possible, should
provide as much opportunities for the learner as possible to practice the work
skill till the trainee is comfortable
Stage 6 Final feedback by the trainer/instructor is followed by documentation of the
outcomes of the instruction as per the learning plan

7. Provide opportunities for
practice during instruction
and through work activities
 Trainer demonstrates a skill or how to
perform a task to the learners
 Learners carry out the task slowly by
imitating what they have observed while
being supervised by their learners
 The learners are coached through the
steps to ensure they are performing them
correctly and are given the opportunity to
refine their skills through self-reflection
and feedback
 Learners are given the opportunity to
practice on their own.

8. Conduct work skill instruction
I’ll do it fast
I’ll do it slow
I’ll do it with you
Now off you go
 Using communication skills effectively to
provide information, instruct learners and
demonstrate relevant work skills
 Providing opportunities for practice during
instruction and through work activities
 Providing and discussing feedback on
learner performance to support learning