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Leading & Leadership
Donnie Shelton
This session is unique
Why this session is
here and now
Everything
rises and
falls on
leadership
- John C. Maxwell
Notes about
the video
● No one died in this accident
● There are 5 people in the
cockpit
● 3 of which don’t know what
is going on
Normal
emergency
procedure
● False sense of proficiency
● Throttle swap
● Full flaps
● Unawareness of
seriousness of the situation
● No one speaking up
(assuming)
What is the definition of
complacency?
Question
Complacency is a state of mind
that exists only in retrospective:
it has to be shattered before
being ascertained
- Vladimir Nabokov
No one ever “thinks” they
are being complacent …
even when they are
What does this quote mean?
Usually the only way you
identify complacency is when
something bad happens
- Donnie Shelton
What do you think
complacency has to do
with leadership?
Question
Question
● Do you think the pilots thought they
were being complacent in the
middle of the emergency?
● Do you think those that didn’t speak
up think they were being
complacent?
Question
● How did a crew of 5 people fly
a 262M aircraft into the dirt?
● Was this a failure in
leadership?
● The Air Force’s take?
What do you think
complacency has to do
with leadership?
Question
The great
paradox
● You must be big picture
● You must notice details and
take care of them
My greatest fear
Jesse? Frank?
My greatest fear
Dying due to
complacency
In an airplane In business
Last question
Is it possible that right now, in this very moment
You are in a state of
complacency?
What are the
consequences to your
business if you the leader
are being complacent?
Question
How do you know if (as a
leader) you are being
complacent?
#hint-you probably don’t think you are
NOPE! I have exceeded
my 2018 goals
What most people think
What do you think the
pilots thought when they
were talking about brake
temp?
Current results are the
worst indicator
What you are seeing now is at best
what you did 6 months ago
How do you know if (as a leader) you are
being complacent?
What are your lead
indicators telling you?
Leads Trends Culture
What do you do to get
out of complacency?
Question
It is all about
accountability
Answer
A business owner is
usually not held
accountable
● In your career, would you have ever
fired yourself?
Some ideas?
Get a
coach
Join a peer
group
Setting real
goals with
deadlines &
dates
Change your mindset
Mindset: When you think you have “made it” -
You are going to “lose it”
Mindset of there is always
something to learn
Lose the
ego
“You’re jokes aren’t as funny as you
think they are and people are nice to
you just because of your rank”
Develop real feedback loops
Be L5 ● Real leaders
● 10x success
● 10 out of 11 - Inside of the
company
● Character traits - FAR-HR
FAR-HR
Fearless
F
Ambitious for the company
A
Results Oriented
R
Humble
H
Responsibility
R
Focus on your character
Pick a trait a month
and focus on it
We are starting this
conference with
this because
It is an easy path to say and think
● “We are already there”
● “I already know this”
That may be true
But the pilots in the seat thought the same thing
Just saying
The Law of
the Lid
- John C. Maxwell
This is your
opportunity To plug in
To stop for a moment
and be vigilant
You are here, the
time is now
Times and conditions change
so rapidly that we must keep
our aim constantly focused on
the future
- Walt Disney
Average people have great ideas.
- Anonymous
Legends have great
execution.
That is what
this conference
is all about
You will be
challenged
You have a
choice
Will you be accountable?
We are going mail this to you in June
Will you be accountable?
We are going mail this to you in June
What is your
complacency
Threshold?
Let’s get to it

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