This document summarizes a discussion on the COVID impact and future outlook for the pest control industry. It notes that while the overall US market declined 1-2% in 2020, the residential segment grew 2-3% as people spent more time at home. The industry is forecast to rebound in 2021 with 6-7% growth above typical levels. Key strengths of the pest control industry include an aging population, increased pest activity, and its ability to provide additional services to customers. The analyst expects M&A activity and valuations in the industry to increase after pausing in 2020, favoring companies with attributes like recurring revenue and high employee/customer retention.