Twitter, Inc. |

Thursday, November 14, 13

Confidential
Life is a series of “now” moments

@TwitterAds | Confidential

Thursday, November 14, 13

3
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#SKYWIRE GENERATED 1M TWEETS

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Thursday, November 14, 13
T WI T T ER IS

Live, Public, Conversational

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Participate in the conversation
Influence consumers attitudes and behaviors

@TwitterAds | Confidential

Thursday, November 14, 13

12
75% access Twitter via mobile

Source: Twitter Internal July, 2013
@TwitterAds | Confidential

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13
230M active users

Source: Twitter Internal July, 2013
@TwitterAds | Confidential

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500 million Tweets every day

Source: Twitter Internal July, 2013
@TwitterAds | Confidential

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Millions of moments to engage

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How can you plan for the moment?

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Plan for everyday moments

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#hungry
VOLUME OF CONVERSATION

MON

TUE

WED

THU

FRI

SAT

SUN

Source: Twitter Internal July, 2013
@TwitterAds | Confidential

Thursday, November 14, 13

19
“run”
VOLUME OF CONVERSATION

MON

Thursday, November 14, 13

TUE

WED

THU

FRI

SAT

SUN
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:0
0&
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“run”
VOLUME OF CONVERSATION

MON
TUE
WED
THU
FRI
SAT
SUN
“tired”
VOLUME OF CONVERSATION

MON

TUE

WED

THU

FRI

SAT

SUN

Source: Twitter Internal July, 2013
@TwitterAds | Confidential

Thursday, November 14, 13

21
@TwitterAds | Confidential

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22
Everyday moments
Results for #WhyICantSleepAtNight
Related: #whyicantsleepatnight insomnia, #flipyourmorning, gnoooomes, hd...

Tweets

Top / All / Timeline

zzzQuil @zzzQuil
Seriously, these tweets will still be here tomorrow. Let’s go
to bed together.
Promoted by zzzQuil

@TwitterAds | Confidential

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23
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H
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Every holiday is a
moment to connect

@TwitterAds | Confidential

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27
Lowe’s
@Lowes

Stripped screw? No problem, just use a
rubber band. #lowesfixinsix #howto
vine.co/v/bU61aqq2YOp

Add value to
everyday moments

Vine @vineapp · Unfollow

Jamison Ernst @JamisonMernst
Mind blown. “ @Lowes: Stripped screw? No
problem, just use a rubber band. #lowesfixinsix
@TwitterAds | Confidential
#howto vine.co/v/bU61aqq2YOp
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Plan for cultural moments

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@TwitterAds | Confidential

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#WinTheMoment |

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Twitter Confidential
#WinTheMoment |

Thursday, November 14, 13

Twitter Confidential
#WinTheMoment |

Thursday, November 14, 13

Twitter Confidential
Tweets
Oreo Cookie @Oreo
WARNING: Shark sighted. Dunk at own risk. #dailytwist
pic.twitter.com/nEM1g7kv
Promoted by Oreo

Twitter Inc. | @TwitterAds

Thursday, November 14, 13
Tweets
Oreo Cookie @Oreo
A fire will rise. An Oreo cookie will dunk. #dailytwist pic.twitter.com/dZ
Promoted by Oreo Cookie
Promoted by Oreo Cookie
Hide Photo
Hide Photo

Twitter Inc. | @TwitterAds

Thursday, November 14, 13
Plan for Live moments

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adidasfootball
@adidasfootball

Twelve months. One moment. All
different - #allforthis #UCLFinale
pic.twitter.com/4CGZeJC9CC

Scenario Planning

@TwitterAds | Confidential

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39
@TwitterUK

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#SMWF | @ShaneSteele
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2.8M Tweets

8-Oct

9-Oct

10-Oct

11-Oct

12-Oct

13-Oct

14-Oct

15-Oct

16-Oct

17-Oct

#SMWF | @ShaneSteele
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Text

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Inspirational Moments

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H
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Plan connected moments

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Twitter is the EKG of attention on TV
700K

Walking Dead

X Factor

Pretty Little Liars

The Voice

525K

350K

175K

0K
Week 1

Week 2

Week 3

Week 4

Week 5

Week 6

Week 7

Week 8

Source: Twitter internal 2012
Twitter, Inc. | Confidential 48
Thursday, November 14, 13
66

%

mobile users
Use Twitter in front of the TV
at home

I learn all my negotiation techniques
from watching @SharkTankABC! Love
watching @mcuban #sharktank

33

%

mobile users
Tweet about the show they
are watching
Thursday, November 14, 13

Source: Nielsen State of the Media: The Nielsen
Cross-Platform Report Jan ’12
Twitter, Inc. | Confidential
49
Twitter drives the online TV conversation

95

%

Of the public
conversation
around TV is taking
place on Twitter
Source: Bluefin US 2012 (top) and Compete US 2012 (middle, bottom)
Twitter, Inc. | Confidential 50
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@TwitterAds | Confidential

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#Hashtags drive action

@TwitterAdsUK

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Baileys US

@BaileysOriginal

In honor of the ultimate #Oscars2013 #girlsnight we
put together our own musical number:

@TwitterAds | Confidential

Thursday, November 14, 13
#Recommendations

@TwitterAds | Confidential

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LISTEN AND RESPOND TO CHATTER

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PR0VIDE VALUE WITH ALWAYS-ON CONTENT

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Plan & execute against content series
Monday: #_______________
Tuesday: Sports Highlight
Also factor in
support for media
buys, events and
general milestones
or holidays

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Wednesday: Tips and Tricks
Thursday: Spokesperson Spotlight
Friday: Weekend Inspiration
SET TARGET OBJECTIVES

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GROW YOUR FOLLOWER BASE

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62

CONNECT CROSS-PLATFORM CONVERSATION

Twitter, Inc. |

Thursday, November 14, 13

Confidential
63

BREAK THROUGH THE CLUTTER

Twitter, Inc. |

Thursday, November 14, 13

Confidential
Promotion drives reach & acceleration
Organic campaign

10-15% of followers will see a brand’s organic tweet

Paid campaign

THE

Twitter Internal, UK campaigns Q3 2012

SOURCE

@TwitterAds | Confidential

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64
Plan for the moment

@TwitterAds | Confidential

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#Everyday moments

@TwitterAds | Confidential

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#Live moments

@TwitterAds | Confidential

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#Connected moments

@TwitterAds | Confidential

Thursday, November 14, 13
Brands don’t have
target markets, they
have target
moments.
59 characters

@rorysutherland

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#thankyou
@rygins

Thursday, November 14, 13

Ryan Ginsberg | Building Community Through Twitter