The document provides guidance on how to plan a community engagement plan for modern brands. It discusses starting with fundamental questions around objectives, stakeholders, and goals. It emphasizes the importance of research and discovery to understand target audiences. Specifically, it recommends conducting a listening audit to understand existing conversations, but also the interests, activities, and shared content of brand advocates and detractors to identify how the brand can be most relevant. The overall message is that community plans should align business needs, creative vision, and what consumers want in order to be successful.
Y12 unit 3 media production evaluation (Your Times, Your Life)Noah Gee
Noah Gee undertook research including an online survey and focus group to inform his planning of a youth culture website targeted at boys aged 12-18. He found that sport, music, and entertainment were most popular interests. His website design was inspired by Vice UK, incorporating social media sharing. Noah encountered difficulties executing his plans without templates or coding experience. He overcame problems by changing colors. The finished website aimed to appeal to readers through interesting celebrity profiles, focusing on positive representations of young people and their achievements. However, Noah recognized weaknesses in his time management and organization during the project.
The Value of a Fan: Webit 2011: ScriptMat Morrison
- The document discusses different ways to value social media fans, specifically Facebook fans, for marketing purposes.
- Three main approaches are discussed: valuing fans based on the earned media they deliver, the direct sales attributed to fans, and how recruiting fans improves brand metrics.
- Challenges with solely valuing fans based on earned media are discussed, such as only a small percentage of fans seeing brand posts and the difficulty in directly attributing revenue to impressions. Focusing on encouraging sharing with friends is advised.
Facebook has a timeline on its website. Facebook finally did what would really set it in hyperdrive to #1, it dropped the .edu restriction for email login.May 18th, 2012 Facebook launches its IPO in what may have been the biggest launch ever. The jury is out on whether the valuation was accurate or not, but one thing is for sure.
Grove Communication is an integrated communications company specializing in fashion and luxury goods. They offer public relations and marketing services. The intern summarized their experience interning at Grove Communication over the summer, where they completed administrative tasks like organizing inventory and reports, but wished they could have interacted more directly with clients and the press.
Tumblr is a microblogging and social networking website that allows users to post multimedia content including text, images, video, and audio. It has over 50 million users, many of whom are young adults and teenagers. Companies like Coca-Cola have started using Tumblr for marketing purposes due to its large, young user base. While Coca-Cola also uses Facebook, it tailors its Tumblr posts to be more fun and informal to appeal to teenagers. Tumblr offers advantages for marketing like animated GIFs, customizable themes, hashtags, and easy sharing that drive engagement. While an official website remains important, Tumblr provides opportunities for companies to interact directly with customers.
This document outlines a social media plan of action to more effectively promote events and increase involvement among college women. It establishes the student corner blog as the central home base to drive traffic to other accounts. Goals include increasing Instagram followers through consistent, appealing posts like "Conservative Woman Wednesday" and "Motivation Monday." Events will utilize hashtags to encourage questions and engagement. Overall, the plan aims to create an online presence that appeals to millennial women by being both informative and relatable.
Social media strategies for small business notes pagesAntoinette Raynes
This document provides an overview of social media and how businesses can utilize various social media platforms. It begins with definitions of social media from different sources and discusses how social media allows for conversations and relationship building. Examples are given of companies using YouTube, Facebook, Twitter, and LinkedIn effectively. Setting up business pages on these sites and using applications, videos, discussions and other features are outlined. The key benefits for businesses are increasing customer reach, generating sales and profits through social connections. The conclusion emphasizes starting small with one platform and having conversations to build relationships.
Y12 unit 3 media production evaluation (Your Times, Your Life)Noah Gee
Noah Gee undertook research including an online survey and focus group to inform his planning of a youth culture website targeted at boys aged 12-18. He found that sport, music, and entertainment were most popular interests. His website design was inspired by Vice UK, incorporating social media sharing. Noah encountered difficulties executing his plans without templates or coding experience. He overcame problems by changing colors. The finished website aimed to appeal to readers through interesting celebrity profiles, focusing on positive representations of young people and their achievements. However, Noah recognized weaknesses in his time management and organization during the project.
The Value of a Fan: Webit 2011: ScriptMat Morrison
- The document discusses different ways to value social media fans, specifically Facebook fans, for marketing purposes.
- Three main approaches are discussed: valuing fans based on the earned media they deliver, the direct sales attributed to fans, and how recruiting fans improves brand metrics.
- Challenges with solely valuing fans based on earned media are discussed, such as only a small percentage of fans seeing brand posts and the difficulty in directly attributing revenue to impressions. Focusing on encouraging sharing with friends is advised.
Facebook has a timeline on its website. Facebook finally did what would really set it in hyperdrive to #1, it dropped the .edu restriction for email login.May 18th, 2012 Facebook launches its IPO in what may have been the biggest launch ever. The jury is out on whether the valuation was accurate or not, but one thing is for sure.
Grove Communication is an integrated communications company specializing in fashion and luxury goods. They offer public relations and marketing services. The intern summarized their experience interning at Grove Communication over the summer, where they completed administrative tasks like organizing inventory and reports, but wished they could have interacted more directly with clients and the press.
Tumblr is a microblogging and social networking website that allows users to post multimedia content including text, images, video, and audio. It has over 50 million users, many of whom are young adults and teenagers. Companies like Coca-Cola have started using Tumblr for marketing purposes due to its large, young user base. While Coca-Cola also uses Facebook, it tailors its Tumblr posts to be more fun and informal to appeal to teenagers. Tumblr offers advantages for marketing like animated GIFs, customizable themes, hashtags, and easy sharing that drive engagement. While an official website remains important, Tumblr provides opportunities for companies to interact directly with customers.
This document outlines a social media plan of action to more effectively promote events and increase involvement among college women. It establishes the student corner blog as the central home base to drive traffic to other accounts. Goals include increasing Instagram followers through consistent, appealing posts like "Conservative Woman Wednesday" and "Motivation Monday." Events will utilize hashtags to encourage questions and engagement. Overall, the plan aims to create an online presence that appeals to millennial women by being both informative and relatable.
Social media strategies for small business notes pagesAntoinette Raynes
This document provides an overview of social media and how businesses can utilize various social media platforms. It begins with definitions of social media from different sources and discusses how social media allows for conversations and relationship building. Examples are given of companies using YouTube, Facebook, Twitter, and LinkedIn effectively. Setting up business pages on these sites and using applications, videos, discussions and other features are outlined. The key benefits for businesses are increasing customer reach, generating sales and profits through social connections. The conclusion emphasizes starting small with one platform and having conversations to build relationships.
This is my Social Media version of the movie... Well actually, its a collectuon of social media case studies for an office presentation. How today's Eat Pray Love is equated with Facebook, Twitter and Youtube.. That is what this presentation is all about.
1) The document summarizes Lucy Pratt's role in an online marketing campaign for a school production. Her responsibilities included organizing content, tracking progress, and communicating with cast and crew to obtain bios and quotes.
2) While communication within the online marketing team was successful, communication with other marketing teams could have been improved. The online team was not kept in the loop about links between platforms.
3) Surveys of the marketing efforts found that social media videos were well-received and effectively targeted friends and family of cast and crew. However, the website could have provided more details about the show to further build excitement.
Five things I wish I knew on personal branding and marketing for careerFarah Sidek
These were the slides I presented to an audience of 200 students and graduates at the MENDAKI Club Graduates Tea on 19 October 2013. The topic was that of personal branding and marketing for career, and I shared the five things I wish someone had told me upon graduation!
The Future of News and the Seven Cs: Kerry Powell at TedX Edmonton 2013Kerry Powell
The document discusses the future of news and outlines seven potential opportunities, or "Cs", for news organizations going forward. It begins with an overview of how the internet has disrupted the news industry's business model by destroying monopolies on distribution and shifting advertising dollars. It then outlines the seven Cs: Content, Characters, Customization, Curation, Collaboration, Commerce, and Community. For each C, it provides examples of how news organizations can leverage them, such as creating immersive stories, developing journalist brands, tailoring content to users, and partnering with advertisers to create sponsored content. The document argues these seven areas show promise for the future of news.
- Publix is a grocery store chain that has been innovative with technology since 1930 but is currently not using Pinterest.
- Pinterest has grown tremendously since 2010 and is now a major social media platform where many businesses engage customers.
- The white paper proposes ways for Publix to benefit from a Pinterest presence, such as curating boards around customer interests, enabling pinning from their website, and engaging customers to build relationships. Examples from other successful businesses on Pinterest like Etsy, Chronicle Books, and Whole Foods are provided.
Charlie Rose Interviews Facebook CEO Mark Zuckerberg and COO Sheryl SandbergTommy Toy
- The mission of Facebook is to make the world more open and connected by allowing people to stay connected to those they care about through sharing and communication. This opens up new possibilities for learning, organizing events, and discovering new interests.
- Facebook now has over 800 million active monthly users, with over 500 million active daily users. When Zuckerberg started Facebook he never imagined it would grow this large.
- Going forward, Zuckerberg believes every service will be improved by incorporating social connections to friends. Services like music and movies are already better experienced with friends.
The organic reach of Facebook’s business pages has been tweaked so much
that the organic reach is way down, as low as 2 percent for some of the largest brands. That statistic is very scary for small to medium-sized businesses that
rely on using Facebook as a free means to market their business and connect
with their clients or customers.
The document outlines a marketing campaign to relaunch the social media platform Myspace. The campaign aims to reintroduce Myspace to millennials who used it previously and current teenagers/college students. The strategy is called "Kids These Days Just Don't Know But Now They Will" and will redesign the website to emphasize customization and individual expression. A multi-pronged media plan includes redesigning the website, guerilla marketing tactics, social media announcements, digital ads, out of home advertising, and a TV spot to announce the relaunch date. The goal is to gain 30% more followers in the next three months.
Subscribers Fans & Followers Exec SummaryNina LaRouche
The document provides an overview of a research report from ExactTarget called "SUBSCRIBERS, FANS, & FOLLOWERS 2010 Executive Summary". The report analyzes over 100 pages of social media and interactive marketing research from April to July 2010. It finds that 58% of consumers begin their day with email while 11% start with Facebook. The report aims to help marketers understand consumer behavior across different communication channels in real-time so they can effectively deliver targeted messages. It provides tips to make the research actionable for building integrated, cross-channel marketing campaigns.
Using Facebook for businesses is on the rise among B2B businesses. Here's a quick guide of how using Facebook can improve your presence and works best for B2B marketers.
To know more visit https://www.spintadigital.com/blog/facebook-benefits-b2b-marketing/
PHD USA, an Omnicom Group agency, hosted a six-month fellowship to provide 7 students at UGA Grady College of Journalism and Mass Communication with multidisciplinary marketing communications experiences that focuses on the growing convergence between public relations, marketing and advertising and its affect on the Millennial generation.
Episode 205 Snippets: Wayne Partello of CUENTO Marketing and former MLB/NFL m...Neil Horowitz
On episode 205 of the Digital and Social Media Sports Podcast, Neil chatted with Wayne Partello, Cofounder and CEO of CUENTO Marketing, and former CMO with the San Diego Padres and Miami Dolphins.
What follows is a collection of snippets from the podcast. To hear the full interview and more, check out the podcast on all podcast platforms and at www.dsmsports.net
Getting your audience to create your content for you Sophie J Turton
83% of consumers say they are happy to recommend a service to a friend, but only 29% do. It’s up to us to inspire them to actually do it. So how do we get our audiences creating?
Pub355 How to Write a 7 Sentence Marketing Plansomisguided
The document provides guidance for creating a 7-sentence marketing plan. It emphasizes including measurable goals with specific numbers in the first sentence to establish purpose. The second sentence should connect goals to tactics for accomplishing them and meeting business objectives. The third sentence clearly identifies target audiences and provides persona profiles with relevant needs/wants. The fourth sentence describes the niche angle or story focus for engaging audiences.
The document provides information about several social media platforms, including Facebook, Twitter, and Instagram. It discusses their histories, purposes, content, target users, sources of revenue, and legal/ethical issues. Facebook was launched in 2004 by Mark Zuckerberg and others. It aims to connect users and allow them to share what matters to them. Content includes profiles, posts, photos and videos. Over 1 billion people actively use Facebook. The document also examines Twitter and Instagram in a similar format, discussing their origins and key aspects of how they function as social media sites.
The document provides details on three potential social media ideas for a student project. It includes mind maps outlining the key aspects of each idea such as color schemes, logos, competitors, target audiences, and technological convergences. One idea is presented in further detail with sections on its purpose, homepage features, name and slogan, competitors, layout, and target audience analysis. Font style options are discussed for the logo, and copyright information is addressed.
Wishbeen is an intuitive, experience-focused travel planning, sharing and collaboration tool designed for travel experts and those who want a visual way to plan out their travel ideas.
Can platelet-rich plasma (PRP) improve bone healing? A comparison between the...Angad Malhotra
This document reviews the use of platelet-rich plasma (PRP) to improve bone healing. It summarizes the bone healing process and the growth factors involved. PRP contains concentrated platelets that release growth factors important for bone regeneration like PDGF, VEGF, TGF-β, and BMPs. While PRP has potential to enhance healing based on growth factor delivery, studies show inconsistent results. PRP may be most beneficial when combined with osteoconductive scaffolds, but high concentrations and aggressive processing methods do not necessarily improve outcomes. Many variables influence PRP efficacy which should be considered when using it for bone healing.
Andrew Zimakas | Tapping Into Your Community for SupportCM1TO
The document discusses how Tangerine Bank engaged communities for support during its transition from ING Direct to Tangerine. It outlines three takeaways: 1) be kind to your community before needing their support, 2) build your community online and offline, and 3) employees are your biggest advocates. The timeline shows the strategic review, sale to Scotiabank, name reveal, and transition periods. Tangerine worked to preserve the ING Direct brand essence and reassure employees, clients, and Canadians during the change by engaging communities through pre-reveal preparation, revealing the new Tangerine name, and transitioning to the new brand.
This is my Social Media version of the movie... Well actually, its a collectuon of social media case studies for an office presentation. How today's Eat Pray Love is equated with Facebook, Twitter and Youtube.. That is what this presentation is all about.
1) The document summarizes Lucy Pratt's role in an online marketing campaign for a school production. Her responsibilities included organizing content, tracking progress, and communicating with cast and crew to obtain bios and quotes.
2) While communication within the online marketing team was successful, communication with other marketing teams could have been improved. The online team was not kept in the loop about links between platforms.
3) Surveys of the marketing efforts found that social media videos were well-received and effectively targeted friends and family of cast and crew. However, the website could have provided more details about the show to further build excitement.
Five things I wish I knew on personal branding and marketing for careerFarah Sidek
These were the slides I presented to an audience of 200 students and graduates at the MENDAKI Club Graduates Tea on 19 October 2013. The topic was that of personal branding and marketing for career, and I shared the five things I wish someone had told me upon graduation!
The Future of News and the Seven Cs: Kerry Powell at TedX Edmonton 2013Kerry Powell
The document discusses the future of news and outlines seven potential opportunities, or "Cs", for news organizations going forward. It begins with an overview of how the internet has disrupted the news industry's business model by destroying monopolies on distribution and shifting advertising dollars. It then outlines the seven Cs: Content, Characters, Customization, Curation, Collaboration, Commerce, and Community. For each C, it provides examples of how news organizations can leverage them, such as creating immersive stories, developing journalist brands, tailoring content to users, and partnering with advertisers to create sponsored content. The document argues these seven areas show promise for the future of news.
- Publix is a grocery store chain that has been innovative with technology since 1930 but is currently not using Pinterest.
- Pinterest has grown tremendously since 2010 and is now a major social media platform where many businesses engage customers.
- The white paper proposes ways for Publix to benefit from a Pinterest presence, such as curating boards around customer interests, enabling pinning from their website, and engaging customers to build relationships. Examples from other successful businesses on Pinterest like Etsy, Chronicle Books, and Whole Foods are provided.
Charlie Rose Interviews Facebook CEO Mark Zuckerberg and COO Sheryl SandbergTommy Toy
- The mission of Facebook is to make the world more open and connected by allowing people to stay connected to those they care about through sharing and communication. This opens up new possibilities for learning, organizing events, and discovering new interests.
- Facebook now has over 800 million active monthly users, with over 500 million active daily users. When Zuckerberg started Facebook he never imagined it would grow this large.
- Going forward, Zuckerberg believes every service will be improved by incorporating social connections to friends. Services like music and movies are already better experienced with friends.
The organic reach of Facebook’s business pages has been tweaked so much
that the organic reach is way down, as low as 2 percent for some of the largest brands. That statistic is very scary for small to medium-sized businesses that
rely on using Facebook as a free means to market their business and connect
with their clients or customers.
The document outlines a marketing campaign to relaunch the social media platform Myspace. The campaign aims to reintroduce Myspace to millennials who used it previously and current teenagers/college students. The strategy is called "Kids These Days Just Don't Know But Now They Will" and will redesign the website to emphasize customization and individual expression. A multi-pronged media plan includes redesigning the website, guerilla marketing tactics, social media announcements, digital ads, out of home advertising, and a TV spot to announce the relaunch date. The goal is to gain 30% more followers in the next three months.
Subscribers Fans & Followers Exec SummaryNina LaRouche
The document provides an overview of a research report from ExactTarget called "SUBSCRIBERS, FANS, & FOLLOWERS 2010 Executive Summary". The report analyzes over 100 pages of social media and interactive marketing research from April to July 2010. It finds that 58% of consumers begin their day with email while 11% start with Facebook. The report aims to help marketers understand consumer behavior across different communication channels in real-time so they can effectively deliver targeted messages. It provides tips to make the research actionable for building integrated, cross-channel marketing campaigns.
Using Facebook for businesses is on the rise among B2B businesses. Here's a quick guide of how using Facebook can improve your presence and works best for B2B marketers.
To know more visit https://www.spintadigital.com/blog/facebook-benefits-b2b-marketing/
PHD USA, an Omnicom Group agency, hosted a six-month fellowship to provide 7 students at UGA Grady College of Journalism and Mass Communication with multidisciplinary marketing communications experiences that focuses on the growing convergence between public relations, marketing and advertising and its affect on the Millennial generation.
Episode 205 Snippets: Wayne Partello of CUENTO Marketing and former MLB/NFL m...Neil Horowitz
On episode 205 of the Digital and Social Media Sports Podcast, Neil chatted with Wayne Partello, Cofounder and CEO of CUENTO Marketing, and former CMO with the San Diego Padres and Miami Dolphins.
What follows is a collection of snippets from the podcast. To hear the full interview and more, check out the podcast on all podcast platforms and at www.dsmsports.net
Getting your audience to create your content for you Sophie J Turton
83% of consumers say they are happy to recommend a service to a friend, but only 29% do. It’s up to us to inspire them to actually do it. So how do we get our audiences creating?
Pub355 How to Write a 7 Sentence Marketing Plansomisguided
The document provides guidance for creating a 7-sentence marketing plan. It emphasizes including measurable goals with specific numbers in the first sentence to establish purpose. The second sentence should connect goals to tactics for accomplishing them and meeting business objectives. The third sentence clearly identifies target audiences and provides persona profiles with relevant needs/wants. The fourth sentence describes the niche angle or story focus for engaging audiences.
The document provides information about several social media platforms, including Facebook, Twitter, and Instagram. It discusses their histories, purposes, content, target users, sources of revenue, and legal/ethical issues. Facebook was launched in 2004 by Mark Zuckerberg and others. It aims to connect users and allow them to share what matters to them. Content includes profiles, posts, photos and videos. Over 1 billion people actively use Facebook. The document also examines Twitter and Instagram in a similar format, discussing their origins and key aspects of how they function as social media sites.
The document provides details on three potential social media ideas for a student project. It includes mind maps outlining the key aspects of each idea such as color schemes, logos, competitors, target audiences, and technological convergences. One idea is presented in further detail with sections on its purpose, homepage features, name and slogan, competitors, layout, and target audience analysis. Font style options are discussed for the logo, and copyright information is addressed.
Wishbeen is an intuitive, experience-focused travel planning, sharing and collaboration tool designed for travel experts and those who want a visual way to plan out their travel ideas.
Can platelet-rich plasma (PRP) improve bone healing? A comparison between the...Angad Malhotra
This document reviews the use of platelet-rich plasma (PRP) to improve bone healing. It summarizes the bone healing process and the growth factors involved. PRP contains concentrated platelets that release growth factors important for bone regeneration like PDGF, VEGF, TGF-β, and BMPs. While PRP has potential to enhance healing based on growth factor delivery, studies show inconsistent results. PRP may be most beneficial when combined with osteoconductive scaffolds, but high concentrations and aggressive processing methods do not necessarily improve outcomes. Many variables influence PRP efficacy which should be considered when using it for bone healing.
Andrew Zimakas | Tapping Into Your Community for SupportCM1TO
The document discusses how Tangerine Bank engaged communities for support during its transition from ING Direct to Tangerine. It outlines three takeaways: 1) be kind to your community before needing their support, 2) build your community online and offline, and 3) employees are your biggest advocates. The timeline shows the strategic review, sale to Scotiabank, name reveal, and transition periods. Tangerine worked to preserve the ING Direct brand essence and reassure employees, clients, and Canadians during the change by engaging communities through pre-reveal preparation, revealing the new Tangerine name, and transitioning to the new brand.
The document contains information about a student including their name, major, program, and student ID number. Dian Dwi Ratnasari is studying Management in the morning program of class A1 and has a student ID of 2013 513 321.
El suero oral se prepara disolviendo una sobrecita de polvo en agua limpia. Se debe remover el exceso de agua y no agregarle ningún otro ingrediente. El suero oral ayuda a prevenir la deshidratación y debe darse a niños y adultos que presenten vómitos o diarrea.
Erin Bury | It's Not Me, It's You: How to Turn Content From Promotional to Mu...CM1TO
Sheldon Levine is a community manager who discusses different approaches to community management. He outlines two main approaches - managing as yourself on behalf of your company or as your company on behalf of others. He also describes three types of community managers - publishers who share information, customer service who help users, and fully immersed managers who constantly interact. Levine advocates for an approach using three I's - inform, interact, and integrate to build the community.
WishBeen is a travel planning and sharing service that allows users to create, customize, and share their travel itineraries online or through a mobile app. Key features include drag and drop planning, integrated maps, budget tracking, and note-taking. The service benefits travelers by providing an easy tool to plan trips, and benefits travel companies by offering a new channel to advertise products and destinations through shared travel plans.
Краткая информация о платформе гео-ситуационного взаимодействия с пользователями, в ретэйле. Станьте для Вашего клиента другом который советует, а не навязывает, предлагает именно то, что нужно, а не спамит бесполезными предложениями. Будте лучше, будете ближе, поймите по настоящему потребности Вашего клиента!
You can meet a innovative diving planning tool. WishBeen
This document promotes Wishbeen, a travel planning website focused on diving itineraries. It pitches Wishbeen as a more visual and flexible alternative to Microsoft Word for creating diving schedules. Key features highlighted include timeline-based planning, daily route mapping, easy sharing and modification of plans, automatic inclusion of travel and expense data, and ability for instructors to manually add local diving spots and transit information. The document encourages diving instructors to try Wishbeen to send customized, searchable dive plans to their guests.
The document summarizes a final year project presentation on applying the SMED methodology to reduce changeover times at Yunus Textile Mills. The group analyzed changeover processes in four areas - singeing & desizing, bleaching, mercerizing, and printing. Through separating internal and external changeover elements and streamlining tasks, they were able to reduce average changeover times across the areas, in some cases by over 50%. For example, changeover time was reduced from 20.28 to 11.02 minutes in singeing & desizing and from 803 to 400 seconds in bleaching. The results indicate SMED is effective at reducing changeover waste at Yunus Textile Mills.
This document summarizes key considerations for wildlife and development under UK legislation. It outlines how construction can impact habitat and species through direct loss, fragmentation, and disturbance. Legislation like the Wildlife & Countryside Act protects important habitats and species. Surveys should be conducted to identify protected species and habitats. Mitigation may include habitat enhancement and sensitive design. BREEAM/Code for Sustainable Homes certification promotes ecological standards in building assessments.
The document discusses effective strategies for evangelism and using social media for business. It emphasizes that evangelism is about genuinely sharing why something is worth following rather than just reciting points. Effective social media use involves building real relationships with customers through engagement and sharing what you're passionate about to invite others into your space. Several experts provide tips like asking customers where they're online and using various social platforms to interact and provide value to customers.
Learn how your small business can leverage social media to meet your marketing and sales goals. Includes information on choosing a platform, creating content, and five basic rules for social media success.
This is the presentation I gave at the GO Topeka EMBD's Small Business Breakfast Buzz on Feb. 18, 2015. For the complete workbook from this session, please find the slideshow entitled Social Media Basics for Small Business
Busting the social media myths that keep people and companies from engaging in social media marketing. Published February 2010 by Beth Schillaci, VillageWorks
I gave this presentation August 2012 at the Social Media Intelligence Summit in San Francisco. This presentation does not lay out your B2C social media strategy for you. Instead, it takes a bigger look at why you are using social media in the first place, and how it is serving your business goals. This presentation originally contained no written words. I added in the spoken portion as text so that it makes sense online.
This document discusses how businesses can use social media to stay relevant. It notes that social media allow two-way communication between businesses and customers. Everything is relevant to someone on social media, which are good tools for finding relevance and leads. The document provides tips on using key social media platforms like Facebook, Twitter, YouTube and Pinterest to showcase a business, find new potential customers, and engage with current customers. It emphasizes focusing on quality interactions and content over self-promotion.
10 Social Best Practices from the Best Social Brands of 2013Ben Grossman
You see the biggest brands in the world winning the social media war and are left wondering: How can my business get the most out of social? This presentation explores how to leverage best practices from the biggest and best social brands in the world for your company (that may not have a big budget). This 2013 round-up of social media anecdotes offers 10 actionable recommendations to help your business go to the next level. It was originally presented at Hubspot's INBOUND 2013.
Social Media 101 -Colleges Ontario-with-notesPatrick McKeown
This document provides an overview of social media and how it can be used effectively. It discusses the key benefits organizations can realize from social media, including deeper customer engagement, brand awareness, listening to customer needs, and managing customer support and crises. The document also covers popular social media platforms like Facebook, Twitter, YouTube and Flickr, and how each can be used for different business purposes like marketing, sales and customer service. It provides tips on getting started with social media and engaging audiences.
This document provides tips and advice for using social media effectively for business purposes. It emphasizes the importance of defining marketing goals and strategies, understanding your target audience, and establishing brand pillars or guidelines for content. Specific tips include using visuals, responding to comments, scheduling posts, creating events, and optimizing profiles. The document also cautions against oversharing or posting without purpose. Overall it stresses the need for a comprehensive marketing plan beyond just social media.
The document provides guidance on developing an effective social content strategy. It discusses setting clear goals for the strategy, such as increasing brand awareness or sales. It also stresses the importance of deeply understanding the target audience and their interests beyond just the product category. The document recommends collaborating with various types of social media influencers, from celebrity influencers with large followings to mid-size "advocates" who are already fans of the brand. Working with influencers can help a brand reach new audiences, resonate more effectively with those audiences, and gain additional creative resources for content creation.
Social media can be a time-consuming, but worthwhile way for non-profits to engage with their constituencies. Learn practical tips from this white paper from Elon Media Analytics students.
25 Social Media Ideas You Can Use to Connect With Your Audience slideshareBoom! Social
One of the things that I get asked the most frequently is what should businesses share on social media, which sparked these 25 social media ideas you can use to connect with your audience.
This document provides an overview of social media and digital marketing strategies. It discusses popular social media platforms like Facebook, Twitter, LinkedIn, Pinterest and Instagram. It also discusses best practices for social media engagement, including focusing on 2-3 platforms, sharing 70% of the time and creating original content 30% of the time. The document recommends having a strategic social media plan and using tools like Hootsuite, Buffer and IFTTT to automate tasks. The most important thing is to engage where your target audience is already active on social media.
Our 2016 Social Media Survival Guide provides the What, Why and How to succeed this year, with a look at the Three Core Pillars of Social Media – Data, Creative & Amplification.
Chapter 1 is all about the social customer. I highlight several case studies and reports that will give you a firm understanding of how difficult it is to reach them with the right content, at the right time in the right channel. With emergence of multiple screens, new social platforms and networks or the fact that many customers, including me, suffer from CADD (Consumer Attention Deficit Disorder); it’s very difficult to get your brand heard, seen or interacted with; and almost impossible to be talked about.
The document discusses opportunities for brands on social media. It notes that 25% of search results for major brands link to user-generated content, and that people trust peer recommendations far more than ads. While traditional media exposes brands in a one-dimensional way, social media allows brands to showcase different facets through direct interaction. However, social media is saturated with user-generated content, making it difficult for brands to compete and get their messages viewed. Success requires engaging social media users with highly relevant and entertaining brand content and conversations.
Articles Include:
The Facebook Marketer's Guide To Advertising On Instagram
Customer Spotlight: Southeast Toyota Case Study
4 key Lessons From This Year's Grammys
And More!
PRSA Chair and CEO Rosanna M. Fiske, APR, delivered the keynote address at the 2011 Hispanicize Hispanic PR & Social Media Conference April 7, 2011, in Los Angeles. She addressed the rising value of public relations and marketing, particularly in the Hispanic-American market, in light of recent United States Census data showing more than 50 million Hispanic-Americans live in the U.S., with a combined annual buying power of more than $1 trillion.
Similar to CM1 | Laura Muirhead | How to Plan the Plan (20)
Mitchell Fawcett | Surprising and Delighting Your Community CM1TO
This document discusses surprising and delighting customers to build loyalty. It notes that a loyal customer who stays 6 times per year for 10 years could provide $36,000 in revenue. It recommends identifying what customers value and how a business can provide it. It also suggests stalking customers on social media to identify opportunities to surprise and delight new customers, loyal customers, those with past complaints or milestones, and influencers. Community managers need listening skills, CRM software, responsiveness, empowerment and time to execute these strategies.
Destin Haynes | Be Local Everywhere: Bootstrapping Your Way to Global Brand L...CM1TO
This document discusses how HootSuite builds global brand loyalty through local community engagement strategies. It outlines HootSuite's community department mission to create online communities and represent the brand locally. Key strategies discussed include ambassador programs to expand into new markets, HootUps which are user-led local events, #HootSwag promotions, listening to and engaging local communities authentically, and localizing product and content. The goal is to develop lasting customer bonds through grassroots campaigns and genuine conversations.
Clarke De Pastino | The 10 Golden Rules of EngagementCM1TO
This document discusses customer engagement and provides 10 golden rules for engagement. It defines engagement as emotional involvement or commitment and the actions consumers take like likes, shares and comments. The 10 golden rules are: demonstrate and deliver value; build relationships; be transparent; involve the brand; show impact; recognize and reward; write engaging content; communicate regularly; refresh the member base; and moderate closely. Customer insight and intimate relationships accelerate additional insight and lead to higher profitability. Engagement requires appealing to customers' self-interest and offering value.
Tessa Sproule | Building Communities: Lessons from Prime TimeCM1TO
The document discusses lessons around building communities from television. It emphasizes that the audience is now also the message and networks through social media. Community is important for both discovery and distribution of content. Successful strategies involve focusing on fans by following their lead and interests rather than focusing on shows or brands. The control has shifted to the audience communities.
Keith McArthur | Building a Community Management Organization CM1TO
This document outlines Keith McArthur's five hashtags for building a Community Management Organization (CMO) at Rogers:
1. #GiveYourOrgEars - Focus on social listening to understand customers, competition, and issues.
2. #MindTheHippo - Consider how initiatives align with the highest paid person's opinion to get buy-in.
3. #LiveTheBridge - Act as a bridge between customers and the organization by understanding issues and advocating internally.
4. #EmbraceBoring - Thrive on process, structure, measurement, and organization to ensure effective community management.
5. #UnFail - Continually learn and improve to prevent failures through community engagement and feedback.
Gregg Tilston discusses opportunities for Flight Centre Travel Group to leverage on social media during crises such as holy ****, animal rights issues, partner strife, and natural disasters. He outlines lessons learned such as being prepared, transparent, and viewing crises as opportunities. Tilston provides examples of how Flight Centre responded on social media to issues like animal rights in Thailand and how to facilitate information sharing during natural disasters.
This document discusses crisis communications strategies for when issues arise online that could damage a company's reputation. It recommends continuously monitoring for potential issues, having a crisis communications plan in place beforehand, and responding quickly and appropriately when a crisis occurs. The first 12-24 hours are critical, and it's important to address amplifiers beyond the original source. Communications should align with the company's brand but be suitable to the situation. Dialogue and correcting misinformation are important for managing the crisis and negative news cycles. Lessons should be learned from each experience to improve future crisis response.
This document provides guidance on creating effective social media measurement reports. It discusses how the role of community managers has evolved from primarily responding on social media to becoming social content strategists. It emphasizes the importance of creating reports that drive action, justify costs, and help make more money. The document outlines a framework for social media reports, including setting goals, conducting an audit, and providing weekly, monthly, and quarterly reports with focus on a few key metrics and actionable insights. It stresses keeping reports simple, visual, and aimed at answering the questions of what, how, when, and who.
The document provides 22 tips for running successful social media contests, drawing comparisons to dating. Some key tips include determining the goals and best platform for the brand before starting, considering things like timing and audience, offering prizes that match the brand and contest goals, and actively managing and promoting the contest on multiple social media platforms. The overall message is that contests require strategy, planning, and engagement to create a positive experience for participants.
Ron Tite | Operationalizing Community ManagementCM1TO
The document outlines the key components of operationalizing community management. It discusses that consumers now vote with their time rather than their wallets. It also discusses the importance of the brand belief, customer personas, creative platform, and customer journey. Finally, it outlines the four Cs of community management - Consumption, Curation, Creation, and Connection.
Ryan Ginsberg | Building Community Through TwitterCM1TO
This document discusses Twitter advertising and how to plan marketing strategies around different types of moments on Twitter. It notes that 75% of Twitter users access it via mobile, there are 230 million active users who generate 500 million tweets per day. It provides tips on planning for everyday moments like #hungry or #tired, live events, cultural moments, and how Twitter drives online conversations around television. The document advocates listening to conversations, providing value with ongoing content, and connecting efforts across platforms to break through clutter.
Erin Bury | It's Not Me, It's You: How to Turn Content From Promotional to Mu...CM1TO
This document discusses how to create must-read, promotional content by turning it from merely promotional to engaging and reader-focused. It provides tips for developing a clear brand voice while sounding authentic, understanding the ideal reader, staying current with trends, embracing criticism, and highlighting the benefits for the reader. The document also lists the team members who create content for clients at 88 Creative and provides additional tips, including not using tragic events for marketing or being too politically correct. It concludes by thanking the reader and providing contact information for 88 Creative.
Factors affecting undergraduate students’ motivation at a university in Tra VinhAJHSSR Journal
ABSTRACT: Motivation plays an important role in foreign language learning process. This study aimed to
investigate student’s motivation patterns towards English language learning at a University in Tra Vinh, and factors
affecting their motivation change toward English language learning of non-English-major students in the semester.
The researcher used semi-structured interview at the first phase of choosing the participants and writing reflection
through the instrument called “My English Learning Motivation History” adapted from Sawyer (2007) to collect
qualitative data within 15 weeks. The participants consisted of nine first year non-English-major students who learning
General English at pre-intermediate level. They were chosen and divided into three groups of three members each
(high motivation group; average motivation group; and low motivation group). The results of the present study
identified six visual motivation patterns of three groups of students with different motivation fluctuation, through the
use of cluster analysis. The study also indicated a diversity of factors affecting students’ motivation involving internal
factors as influencing factors (cognitive, psychology, and emotion) and external factors as social factors (instructor,
peers, family, and learning environment) during English language learning in a period of 15 weeks. The findings of
the study helped teacher understand relationship of motivation change and its influential factors. Furthermore, the
findings also inspired next research about motivation development in learning English process.
KEY WORDS: language learning motivation, motivation change, motivation patterns, influential factors, students’
motivation.
STUDY ON THE DEVELOPMENT STRATEGY OF HUZHOU TOURISMAJHSSR Journal
ABSTRACT: Huzhou has rich tourism resources, as early as a considerable development since the reform and
opening up, especially in recent years, Huzhou tourism has ushered in a new period of development
opportunities. At present, Huzhou tourism has become one of the most characteristic tourist cities on the East
China tourism line. With the development of Huzhou City, the tourism industry has been further improved, and
the tourism degree of the whole city has further increased the transformation and upgrading of the tourism
industry. However, the development of tourism in Huzhou City still lags far behind the tourism development of
major cities in East China. This round of research mainly analyzes the current development of tourism in
Huzhou City, on the basis of analyzing the specific situation, pointed out that the current development of
Huzhou tourism problems, and then analyzes these problems one by one, and put forward some specific
solutions, so as to promote the further rapid development of tourism in Huzhou City.
KEYWORDS:Huzhou; Travel; Development
UR BHatti Academy dedicated to providing the finest IT courses training in the world. Under the guidance of experienced trainer Usman Rasheed Bhatti, we have established ourselves as a professional online training firm offering unparalleled courses in Pakistan. Our academy is a trailblazer in Dijkot, being the first institute to officially provide training to all students at their preferred schedules, led by real-world industry professionals and Google certified staff.
The Impact of Work Stress and Digital Literacy on Employee Performance at PT ...AJHSSR Journal
ABSTRACT :This research aims to analyze the correlation between employee work stress and digital literacy
with employee performance at PT Telkom Akses Area Cirebon, both concurrently and partially. Employing a
quantitative approach, the study's objectives are descriptive and causal, adopting a positivist paradigm with a
deductive approach to theory development and a survey research strategy. Findings reveal that work stress
negatively and significantly impacts employee performance, while digital literacy positively and significantly
affects it. Simultaneously, work stress and digital literacy have a positive and significant influence on employee
performance. It is anticipated that company management will devise workload management strategies to
alleviate work stress and assess the implementation of more efficient digital technology to enhance employee
performance.
KEYWORDS -digital literacy, employee performance,job stress, multiple regression analysis, workload
management
1. #CM1TO @LAURARONI
@ T R I B A LT O R O N T O
how to plan the plan
laura muirhead - @lauraroni
manager, community cultivation @tribaltoronto
NOVEMBER 14, 2013
#CM1TO
Wednesday, 13 November, 13
2. who’s this chick &
how’d she get here?
Wednesday, 13 November, 13
So
I’m
sure
you’re
thinking,
who’s
this
chick
and
who
did
she
get
here
today?
To
be
honest,
i
never
thought
i’d
be
knowledgeable
enough
to
be
an
expert
on
anything,
let
alone
speaking
before
you
here
today.
before i got a solid base understanding of social media marketing and community building from my time at Edelman Digital, i was just an early adopting social media user.
i’m the 4,013,616th person to ever join facebook, and i still remember when i could input my university class schedule on there to find out who else were in my classes at Western. i’m
followed by @barackobama on twitter and avid stalker of celebrity’s twitter favorites. (do they just save tweets about themselves? or things they find interesting?! i swear it’s a fascinating
pastime). i’m an obssessive tumblr reblogger and creeper. instagram, buzzfeed, worldstar, and gawker enthusiast. often gets sucked into pinterest black holes. curator of my favourite movies
and must watches on mubi.com; keeper of all the music i listen to on last.fm.
the last decade of my online life has been captured and even defined by these things. social media and community are what i know. what i’m passionate about. but it wasn’t until i started
preparing for this conference that i realized that i’ve been doing this for 17 years.
3. #CM1TO @LAURARONI
@ T R I B A LT O R O N T O 3
à
Wednesday, 13 November, 13
because i fell in love with the internet in 5th grade, when i was webmaster to a Geocities website with my best friend Marisa. anyone here had a Geocities site? awesome.
ours, placed in the Broadway/Stage/ arts and entertainment neighbourhood of Geocities, was home to our sailor moon and x files fan fiction, drawings, and songs, that we spent nearly every
day after school writing and perfecting.
4. #CM1TO @LAURARONI
@ T R I B A LT O R O N T O 4
à
Wednesday, 13 November, 13
but while the creative output of our ‘art’ was enough for Marisa- it wasn’t for me. i quickly assumed role of webmaster, and i wanted to know who was looking at our fanfics and what they were
writing too. and through rudimentary social tools like Guestbooks and Webrings, i discovered a community of nerds who too shared our interests and were also writing these bizarro world
crossover stories where Scully and Tuxedo Mask were solving Japanese alien mysteries. and they were using Yahoo! Chat, Yahoo! Groups every day after school to connect with one
another.
5. #CM1TO @LAURARONI
@ T R I B A LT O R O N T O 5
à
Wednesday, 13 November, 13
after dabbling on myspace and blogspot with my tween ramblings, several years later in the early/mid-2000s, before Facebook and Twitter really took off, i found myself with an audience of
5000 people sharing, commenting and generating positive discussion on my Google Reader shared items. bizarre, right? i often wondered who would ever want to subscribe to a feed of all
the things I thought were interesting. i realized that i must have an eye for content curation, for understanding what the average, or in my case hopefully not-so-average, internet-goer wants
to see, and an innate ability to filter the noise from the signal.
6. #CM1TO @LAURARONI
@ T R I B A LT O R O N T O 6
à
Wednesday, 13 November, 13
before i knew it, in both instances, i was managing a community around something or things that i passionate about. a community who had expectations that i’d continue to deliver ‘premium’
content on a consistent basis, along a consistent point of view. a community who had feedback on what i was publishing and who in turn wanted to be heard. a community who started to
appropriate and repurpose my content into their own.
7. #CM1TO @LAURARONI
@ T R I B A LT O R O N T O 7
à
Wednesday, 13 November, 13
and now while many years later the platforms, my subject matter, and impetus for being a content creator have all changed, i find myself planning for and managing communities for a living while still having an inherent fascination for how and why people use the internet to connect with the things they love. but now also with a new fascination for how we can use community
engagement to solve business problems too.
8. #CM1TO @LAURARONI
@ T R I B A LT O R O N T O 8
à
Wednesday, 13 November, 13
and while my job (most days) is to figure out and advise how brands like McDonald’s Canada should communicate in social media to build relationships with their lovers and convert some
fence sitters, i can’t avoid the fact that there are plenty of haters out there of all brands, waiting to jump on any mistake or any vulnerability i - or our community cultivation team - surface. a
fact our clients are understandably, equally aware of.
9. #CM1TO @LAURARONI
@ T R I B A LT O R O N T O 9
à
Wednesday, 13 November, 13
but i have to remember that the internet always does what the internet always does - appropriating and reappropriating, piling onto the tiniest sliver of “#facts” with endless parodies and
scrutiny, and repeatedly beating anything you feed it to death and that’s ok. that’s why all of us here love the internet. but we need to remember that in a business sense, this is really scary - and while our jobs as community managers is usually no
longer about convincing clients that they NEED to engage in social media, many are more interested in becoming a positive contributing member of what i like to call the ‘because internet’
things, like Nick Doge here.
it’s our job now to figure out how we protect our client’s brands in an environment that could potentially want to rip it to shreds yet still contribute something to cyberculture that people will
actually want to engage with and share. - all in the name of building meaningful connections with your customer.
10. #CM1TO @LAURARONI
@ T R I B A L T O R O N T O 10
“...the tyranny of
majority opinion” has
left a lot of opportunity
à
for the “great internet
eccentrics of this
Google-dominated era”
KernelMag on subculture
Wednesday, 13 November, 13
and now, when the cult of the amateur has taken over a lot of the mainstream online media, and major brands’ ‘real-time content marketing campaigns’ HAVE BECOME the news - it has
become imperative that we do everything we can to work with our brands’ stakeholders to give up control of our brands so that we can establish significant online identity and credibility, in
order to make real and true cybercultural impact.
11. how do you plan the
community engagement
plan for modern brands?
Wednesday, 13 November, 13
so, knowing that there’s always the risk that the internet will appropriate and react creatively to what you put out there and many of us have very real business realities that need to be met like managing brand reputation and risk - how can you still engage people in a way native to what they expect in the social space that still shows brand value and achieves business goals,
but also manage expectations from brand stakeholders who may believe that loosening control of their brand is a massive risk? phew.
well, you start with a plan. i’m here to talk about how you plan the plan for modern brands. and instead of showing you examples, i’m going to pose a lot of questions, hopefully some you’ve
thought about and some you haven’t. but this is all intended to help inspire your process, with my insight on what i’ve seen work in action in an agency environment.
12. #CM1TO @LAURARONI
@ T R I B A L T O R O N T O 12
what are you setting out to do?
who needs to àbe involved?
how do we achieve success?
Wednesday, 13 November, 13
i start building any community plan by guiding my exploration with these three simple questions - what are you setting out to do? who needs to be involved? how do we achieve success?
start with a core team who can determine and align on the fundamentals; engage the applicable client/brand stakeholders to get alignment; and then develop the fulsome plan. so, let’s start
with the fundamentals.
13. #CM1TO @LAURARONI
@ T R I B A L T O R O N T O 13
1) fundamentals
creative vision
insights
business need
target
strategy
measurement
à
consumer want
platforms
campaigns
content
Wednesday, 13 November, 13
it may sound obvious, but you’ll find success if your set community objectives is where these three areas - creative vision,
business need, and consumer want - intersect. You can use this formula for your overarching community vision, the campaign
level, as well as the day-to-day level. For example, perhaps for a financial services brand, you uncover the insight that no one
really ever WANTS to hear from their bank. So perhaps instead of hitting your community over the head with detailed financial
news or market update content, you approach your brand’s content in a way so they’ll be seen as more relatable (which falls
under business need), by highlighting seasonal financial planning stories by real customers (relevant consumer want), shown in
photos with real quotes in a look and feel in line with the greater brand (creative vision).
14. #CM1TO @LAURARONI
@ T R I B A L T O R O N T O 14
1) fundamentals
creative vision
is this relevant?
business need
who do you want to talk to?
what can you do for them?
what can they do for you?
what KPIs will community
activity support?
what are your goals?
à
consumer want
where are the people we want to
engage with?
how are we going to make a
lasting impact?
is this what the people want?
will this resonate?
Wednesday, 13 November, 13
here’s another way to think about it. again, what i find great about this approach for the fundamentals is that it works as well for
the biggest overall multi-platform community plans as it does at the campaign and content theme level. and these are BIG
questions. not all of them are going to be answerable from your seat as a community manager, so it’s very important to make
sure your greater team is engaged right from the start.
15. #CM1TO @LAURARONI
@ T R I B A L T O R O N T O 15
2) people
committee of client stakeholders
community manager, strategist,
à
creative lead, production lead
partners, vendors, platform owners
operations lead
Wednesday, 13 November, 13
so, of your full team, who needs to be involved in community planning? you may get a brief from your client, you may not, but
generally speaking, your client’s marketing/brand, communications/PR, and legal/compliance teams, need alignment on the plan
and you need buy-in that it can be done and upheld on their end. there needs to be a single point of contact or committee who
can also run the plan up the ladder to the client executive team as needed. in my experience, having a community manager take
the lead on the community plan, tag-teaming with a strategist (and if you’re in an agency, the account lead), is the right
approach to getting the plan started. you need to make sure you get input from your creative lead and your production lead to
ensure that you’re not recommending something that can’t be done from either of their perspectives. it’s also important to get
alignment from agency partners or your team’s specialists on media, technology, PR, as well as get input from applicable vendors
(like OfferPop, Radian6), and platform owners (Twitter, Tumblr) to determine that what you’re recommending is possible. you
may also have an operations lead who can help make sure that you have the proper internal resources in place to make sure
you’re ready to service the community plan in the best way.
16. #CM1TO @LAURARONI
@ T R I B A L T O R O N T O 16
3) the plan
research & discovery
community management guide
à
content & creative
integration & propagation
reporting
Wednesday, 13 November, 13
then it comes time to develop the plan. for the rest of this presentation, i’ll be going through these points as how they relate to
your community plan for one community. many components within are also transferrable to planning at the smaller campaign
level or at the bigger multi-community level, but it’s often easier to start small with one community touchpoint before diving into
planning for everything else.
17. #CM1TO @LAURARONI
@ T R I B A L T O R O N T O 17
3) the plan
research & discovery
community management guide
à
content & creative
integration & propagation
reporting
Wednesday, 13 November, 13
in any case, every plan must start with research and discovery. and, in particular, discovery that leads to the answer of who you
want your community to be.
18. #CM1TO @LAURARONI
@ T R I B A L T O R O N T O 18
à
Wednesday, 13 November, 13
who saw this recent news from Piper Jaffray, largely publicized on Mashable et al?
According to this study, we now apparently need to be worried that the ever-elusive millennial group has lost 10% points of
interest in Facebook in just a year. Another Piper Jaffray study says that 48% of teens own iPhones, with 62% of teens saying that
their next phone will be an iPhone. Based on this mobile-centric behaviour, some pundits are even saying that millennials are
using Twitter just like a mass group text service. According to these sources, we now need to worry about the rise of apps like
KIK whose 30 million users rely on username to username text messages to communicate with one another, without mom and
dad peering over their shoulder or stumbling across their public profiles. a place where marketers really can’t go.
we’re all guilty of it - looking at the study or report du jour, tweeting it and treating it as gospel until the next report comes out.
while it’s definitely important to stay abreast of trends and social platform migration for your target audience, the platform you
choose to set up your community should be chosen for what’s right for who you want to be and what you want to say. period. but
how do you cut through all the noise out there about what and where you should be, what’s next, and what you should be saying?
19. #CM1TO @LAURARONI
@ T R I B A L T O R O N T O 19
find the truth through listening.
à
Wednesday, 13 November, 13
find the truth through listening to who you want to be reaching. start with conducting a listening audit - which i’m sure is no
surprise here for this group. but what may be surprising is what i suggest your audit contains.
yes, you want to get a sense of existing conversation volume, context, and sentiment across your brand, brand assets/attributes
and your competitors. but the real value comes from going one step further. dig into the other connections that your brand
advocates and detractors have. what activities and interests do they have affinity for? do they reference your brand in ‘need
states’ - i want this brand, i hate this brand, i feel X for this brand. what’s their voice? what language do they use? where do they
share? how do they share? what do they share?
you need to know all of this to know how you can be relevant and resonating with your own communities and content you
release out there to inspire these people to talk about, in the way you want them to talk about it. you need to understand the
culture and behaviour behind the action before you can properly plan for it, and ultimately be successful. generally, i like to
distill these findings into a series of slides, “they ARE this, they AREN’T that.” “they DO this, they DON’T DO that.” and use these
findings to properly inform communications strategy.
20. #CM1TO @LAURARONI
@ T R I B A L T O R O N T O 20
3) the plan
research & discovery
community management guide
à
content & creative
integration & propagation
reporting
Wednesday, 13 November, 13
next step for the plan - developing a community management guide. this is a community benchmark document to be used as
the starting place for alignment across all stakeholders, internally and with your client about all the governance principles for
your community activity. it’s also where you can establish your content strategy and creative look & feel.
21. #CM1TO @LAURARONI
@ T R I B A L T O R O N T O 21
determine your sandbox to play in.
à
Wednesday, 13 November, 13
the first thing that should go in your Guide is determining your sandbox to play in. beyond complying with the governing bodies
for the type of work we do - like WOMMA, ASC and so on - there could be regulatory bodies governing the particular industry
your brand resides within. and there could be very real mandatories for how you go about engaging in social media, how you talk
about products and services, and even what kind of communities you’re able to create or engage in.
22. #CM1TO @LAURARONI
@ T R I B A L T O R O N T O 22
à
Wednesday, 13 November, 13
your next step for your Guide is to align on how to determine response for various types of comments from your community. and
along with including community Terms of Use (like, ‘we will delete posts that are repetitive, including links, or are discriminatory
in nature’) and boilerplate contest rules and regulations (for when the opportunity arises), you should create a customized
comment moderation workflow that’s specific to your client’s risks and threats, so the expectation can be set across all levels especially Legal and Customer Service - for what you will and won’t respond to or delete.
also important to consider here are scenario plans - if person says X, we’ll respond with Y. if a person of influence or from this
stakeholder group says X, we’ll respond with Z, and so forth. this kind of planning can also come in handy if you’re ever faced
with an escalated issue or crisis and need to act fast.
23. #CM1TO @LAURARONI
@ T R I B A L T O R O N T O 23
à
Wednesday, 13 November, 13
but back to moderation, this is a great example from my colleagues out at Tribal Vancouver of how customizing one of these
moderation decision trees can really help you pinpoint your brand’s voice. here, you can see that they’ve set an expectation with
their client that if they receive a comment like ‘I effin love your brand!’ that they would keep that comment visible because it’s
relevant, even though profane.
lastly, another governance consideration - settle on if you need legal lines attached to your content, a retweet/reblog policy, as
well as an understanding of what kinds of third-party sites you’re allowed to link to for content. this all goes back to lifting some
of the brand’s control, and allowing for user-generated or external content to help tell your brand’s story. in my experience,
many clients - and their legal teams - have varying expectations as to what’s acceptable for all of these, so that’s reason alone to
ensure you’ve covered it off.
24. #CM1TO @LAURARONI
@ T R I B A L T O R O N T O 24
?
à
Wednesday, 13 November, 13
ok, so now you know what you have to do for initial community setup, but who are you going to be and what are you going to
talk about? and how are you going to talk about it?
start with thinking about if there’s a celebrity, TV host, musician or public figure who can be the type of voice and personality
you want to achieve. or maybe there’s another brand, or news outlet that might be a better voice fit. from here, start to plan out
how this person’s voice would talk about key topic areas important to your/your client’s business, and also how they’d just carry
on a typical conversation. the trickiest part of this exercise is thinking about how this person would talk about deals or
promotions - like, how would a go-getter like Kanye describe a Facebook Offer? it’s a fun exercise that you should engage your
creative minds in for finding a solution that upholds the creative vision for the brand’s activities in social.
25. #CM1TO @LAURARONI
@ T R I B A L T O R O N T O 25
à
Wednesday, 13 November, 13
once i’m comfortable for where the voice and identity have landed, i like to gather the people who all touch the brand for a
content brainstorm. depending on what kind of planning your client/brand has, you might only be able to brainstorm content
buckets - otherwise known as high level generalities for which content can fall within - like, ‘thought leadership’, ‘product facts’,
‘conversational’. or, you might have access to a marketing calendar, or a media plan so you might be able to take this a step
further, where you can strategically identify what you’re going to support, and the ways in to supporting it - like, will you create
an infographic to explain how that thing works, or is it better as a whitepaper? after brainstorming a whackload of themes and
formats, it’s important to critically evaluate each of them, and understand how they can work together to strategically uphold the
fundamentals and maintain a good balance about talking about yourself and upholding relevance for your community’s fans.
26. #CM1TO @LAURARONI
@ T R I B A L T O R O N T O 26
Identity - “This expresses my identity better than I can.” “This
explains part of your identity that I don’t really understand.”
Emotional Gift - “This made me feel X; I’d like you to feel X.” “I
heard you’re feeling Y; I’d like you to feel X.”
à
Information - “Here is something that supports a view I already
have.” “I would like you to know that this information is important
to me.”
Wednesday, 13 November, 13
and in the name of maintaining relevance for your community members - and to attract new ones - i’m a big fan of ensuring that
every bit of our communication upholds at least one of these sharing principles, that the team at Buzzfeed first formalized.
getting alignment on these helps contextualize your social content point of view to your client, and helps start pave the way for
considering real-time content opportunities as an organization - because if there’s a clear way into the bigger conversation
external to your brand, it becomes a lot less lofty an activity in your client’s eyes, and for your team too.
27. #CM1TO @LAURARONI
@ T R I B A L T O R O N T O 27
à
Wednesday, 13 November, 13
and lastly, in your Community Management Guide, you need to get your creative lead to align on the creative look and feel for
your community. your brand might have a brand guidelines book to pull info from, but if not, your look and feel should be
consistent across your social platforms, and there should be a creative vision that all assets uphold. at the very least, you’ll need
to align across your teams on things like do you need logos on your creative? or, give consideration to episodic content - is there
a watermark or visual cue that is consistent across themed assets? legal will also likely want to weigh in here with their
expectations, for example if copyright symbols or legal lines are needed on copy and assets.
28. #CM1TO @LAURARONI
@ T R I B A L T O R O N T O 28
3) the plan
research & discovery
community management guide
à
content & creative
integration & propagation
reporting
Wednesday, 13 November, 13
Ok, so now that you’ve gone through your discovery, governance, and creative explorations, two additional important elements
to your community plan are figuring out where in your digital ecosystem your community or communities fit and what kind of
distribution methods you’ll employ to make sure that the right people are seeing what you want them to see. on integration,
make sure you give long consideration to how these communities will be integrated with your brand’s website, other social
properties, in-store, PR efforts, and even things like end frames on TV spots or lockups in print. moreover, think about what
these communities’ functions are in the consumer journey - like, is your Facebook page for existing customers or lovers of your
brand, but your paid search campaign is for potential ones? - sounds simple enough, but this is a key directional point to ensure
that your content and campaigns stay on the right strategic track. and that you are prepared for giving the right people the right
level of control of your brand.
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paid media
earned opportunities
à
seeding/syndication
reprisal/repurpose
Wednesday, 13 November, 13
on propagation, i sometimes hear things like, ‘social media is where good content goes to die.’ - but it doesn’t have to be.
whenever i deliver a plan, i make sure i cover at least two of these four points to extend the life of community content and
campaign, but also because without a fulsome distribution plan, it begs the age-old question, ‘if a tree falls in the forest and no
one is around to hear it, does it make a sound?’
i think many of us can agree that paid media promotion is a surefire way to inspire engagement and acquisition for your
communities, so it’s important to consider what you will need in hard costs to achieve your client’s goals. for some communities,
like on Facebook, you have to battle an algorithm that’s designed to only surface ‘relevant’ content unless it’s sponsored and
pushed into news feeds of your target demographic. i’m a big fan of figuring out key target profiles for an always-on paid media
strategy for the communities i manage, as i find targeting people who self-identify as having affinity for interests similar to those
of my brand helps protect the brand from the risk of blanketing paid messages to anyone who’ll have them, in the name of reach
and frequency. and, if you’re able to pinpoint your target groups in advance and are able to quantify them through the help of
the platform’s representatives, you’ll be able to measure how well you’re keeping to your strategy, and hopefully engaging and
converting that audience into customers too.
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à
Wednesday, 13 November, 13
anyone recognize this? this is a spot-on sponsored post that appeared in The Onion for the Adobe Marketing Cloud, an all-inone digital marketing solution, which pokes fun, using the Onion tone, at this common propagation tactic. i quote, “the post will
take everything you like about this website’s regular content and slap our company’s logo and corporate voice all over it. This is
a great idea. People will love this, right?” combined with the digital ad placement, asking readers if they know what their
marketing is doing, it’s pretty powerful stuff for us marketing types. for me, it reminds me that when it comes to doing
sponsored anything properly, it becomes of a question of, how can you help each other? find out who would be innately
interested in your client’s message and figure out if you can co-create something together - whether that’s something as simple
as a giveaway or more intricate like a content partnership with paid contextual advertising. asking someone to cover something
for free without anything ‘in it’ for them, is a thing of the past.
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@ T R I B A L T O R O N T O 31
seed, but allow time for
à
organic discovery
Wednesday, 13 November, 13
but, understanding that not every client or program is always able to lean on paid distribution models, there are plenty of ways
you can help inspire virality of what you’re trying to share- through seeding. if you’ve got some impactful campaign videos or
images to share, look at uploading to and engaging with the Reddits, Devours and Imgurs of the world. if your content is longform text by an expert, consider guest blogging, or exploring posting directly to article directories (ehow, Squidoo) or packaging
up some articles for content hubs like Huffington Post or The Loop to run with. OR, flex your creative muscle and extend the life
of your content or campaign through repackaging for other platforms, like Tumblr or Buzzfeed. In all instances, it’s important to
a) disclose your relationship with the content or brand and b) don’t just drop in whenever you have something to push out, but
be a functioning member of those communities on your brand’s behalf, where you can. and, a good rule of thumb, allow your
program a few days or a week to see if it organically appears on any of these aforementioned channels, as it will resonate a lot
more with your intended audience if someone ‘like them’ shared it, instead. worst case, if you’re not thrilled with how content or
campaigns performed the first time, but there are key assets that generated some interest, consider how you can bring it back
later, or at least some key elements. could that YouTube video become a composite, pic-stitch image for your Twitter followers?
or a great moment within that same video could become a reaction GIF for Tumblr? these well-tagged new assets also become
things you can seed as traffic drivers to your desired social destination.
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@ T R I B A L T O R O N T O 32
3) the plan
research & discovery
community management guide
à
content & creative
integration & propagation
reporting
Wednesday, 13 November, 13
lastly, reporting. we all know which social engagement metrics are the ones that tell the best story about your community’s
health and content resonance (meaning, which content areas need to be elevated or dropped depending on response). some of
you might be able to tell me what your social media activity’s Key Performance Indicators are, and how you use social data to
feed into the acceleration of those measurements and your client’s business overall. depending on who your client is and where
in the organization they sit will depend on if they want to know about the minutia or just an executive summary. but ultimately
there’s just one question that, if you can prepare an answer for any given time, will be crucial to opening the conversation about
managing or extending your social presence -
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what have you learned from the
community and how is our
business going to change
à
because of what you learned?
Wednesday, 13 November, 13
what have you learned from the community and how is our business going to change because of what you learned? because
really, if you can’t demonstrate a community’s value for the business, why are you there? further, how are you going to provide
your community members what you’ve learned they want through insight, or specifically what they’re asking for? how are you
going to feed these learnings back into your agency or client organization and inspire real change for future everything?
hopefully some of that change also means giving up brand control so you can create one-to-one relationships with your lovers
and give them the tools they need to build a meaningful connection with your brand.
answering these questions and doing the work is of course up to you, but i can tell you that it all starts by having a plan.