This document discusses crisis communications strategies for when issues arise online that could damage a company's reputation. It recommends continuously monitoring for potential issues, having a crisis communications plan in place beforehand, and responding quickly and appropriately when a crisis occurs. The first 12-24 hours are critical, and it's important to address amplifiers beyond the original source. Communications should align with the company's brand but be suitable to the situation. Dialogue and correcting misinformation are important for managing the crisis and negative news cycles. Lessons should be learned from each experience to improve future crisis response.
Keith McArthur | Building a Community Management Organization CM1TO
This document outlines Keith McArthur's five hashtags for building a Community Management Organization (CMO) at Rogers:
1. #GiveYourOrgEars - Focus on social listening to understand customers, competition, and issues.
2. #MindTheHippo - Consider how initiatives align with the highest paid person's opinion to get buy-in.
3. #LiveTheBridge - Act as a bridge between customers and the organization by understanding issues and advocating internally.
4. #EmbraceBoring - Thrive on process, structure, measurement, and organization to ensure effective community management.
5. #UnFail - Continually learn and improve to prevent failures through community engagement and feedback.
The document discusses lateral pile capacity. It examines how piles transfer horizontal loads into the soil through skin friction and end bearing. Key factors that influence lateral capacity are pile cross-section, embedment depth, type of soil, and installation method.
This document discusses crisis communications strategies for when issues arise online that could damage a company's reputation. It recommends continuously monitoring for potential issues, having a crisis communications plan in place beforehand, and responding quickly and appropriately when a crisis occurs. The first 12-24 hours are critical, and it's important to address amplifiers beyond the original source. Communications should align with the company's brand but be suitable to the situation. Dialogue and correcting misinformation are important for managing the crisis and negative news cycles. Lessons should be learned from each experience to improve future crisis response.
Keith McArthur | Building a Community Management Organization CM1TO
This document outlines Keith McArthur's five hashtags for building a Community Management Organization (CMO) at Rogers:
1. #GiveYourOrgEars - Focus on social listening to understand customers, competition, and issues.
2. #MindTheHippo - Consider how initiatives align with the highest paid person's opinion to get buy-in.
3. #LiveTheBridge - Act as a bridge between customers and the organization by understanding issues and advocating internally.
4. #EmbraceBoring - Thrive on process, structure, measurement, and organization to ensure effective community management.
5. #UnFail - Continually learn and improve to prevent failures through community engagement and feedback.
The document discusses lateral pile capacity. It examines how piles transfer horizontal loads into the soil through skin friction and end bearing. Key factors that influence lateral capacity are pile cross-section, embedment depth, type of soil, and installation method.
Definitie van (digitale) disruptie (‘het vinden van een betere oplossing voor het vervullen van een fundamentele behoefte van de klant’ en voorbeelden uit de praktijk. Geeft antwoord op de vraag: ‘moeten ondernemers inspelen op marktveranderingen en trendbreuken…, of deze juist veroorzaken?’
Este documento explica el uso del presente perfecto en inglés. Se forma con el verbo auxiliar "to have" en presente y el participio pasado del verbo principal. Se usa para acciones que ocurrieron en un tiempo no específico antes del presente, como describir experiencias, hablar de cambios a través del tiempo, acciones exitosas, acciones aún no completadas, y acciones en diferentes momentos del pasado.
Mitchell Fawcett | Surprising and Delighting Your Community CM1TO
This document discusses surprising and delighting customers to build loyalty. It notes that a loyal customer who stays 6 times per year for 10 years could provide $36,000 in revenue. It recommends identifying what customers value and how a business can provide it. It also suggests stalking customers on social media to identify opportunities to surprise and delight new customers, loyal customers, those with past complaints or milestones, and influencers. Community managers need listening skills, CRM software, responsiveness, empowerment and time to execute these strategies.
Platelet function and constituents of platelet rich plasma.Angad Malhotra
Int J Sports Med. 2013 Jan;34(1):74-80. doi: 10.1055/s-0032-1316319. Epub 2012 Aug 14.
Platelet function and constituents of platelet rich plasma.
Pelletier MH, Malhotra A, Brighton T, Walsh WR, Lindeman R.
Definitie van (digitale) disruptie (‘het vinden van een betere oplossing voor het vervullen van een fundamentele behoefte van de klant’ en voorbeelden uit de praktijk. Geeft antwoord op de vraag: ‘moeten ondernemers inspelen op marktveranderingen en trendbreuken…, of deze juist veroorzaken?’
You can meet a innovative diving planning tool. WishBeen
This document promotes Wishbeen, a travel planning website focused on diving itineraries. It pitches Wishbeen as a more visual and flexible alternative to Microsoft Word for creating diving schedules. Key features highlighted include timeline-based planning, daily route mapping, easy sharing and modification of plans, automatic inclusion of travel and expense data, and ability for instructors to manually add local diving spots and transit information. The document encourages diving instructors to try Wishbeen to send customized, searchable dive plans to their guests.
The document contains information about a student including their name, major, program, and student ID number. Dian Dwi Ratnasari is studying Management in the morning program of class A1 and has a student ID of 2013 513 321.
The document provides 22 tips for running successful social media contests, drawing comparisons to dating. Some key tips include determining the goals and best platform for the brand before starting, considering things like timing and audience, offering prizes that match the brand and contest goals, and actively managing and promoting the contest on multiple social media platforms. The overall message is that contests require strategy, planning, and engagement to create a positive experience for participants.
Ron Tite | Operationalizing Community ManagementCM1TO
The document outlines the key components of operationalizing community management. It discusses that consumers now vote with their time rather than their wallets. It also discusses the importance of the brand belief, customer personas, creative platform, and customer journey. Finally, it outlines the four Cs of community management - Consumption, Curation, Creation, and Connection.
Definitie van (digitale) disruptie (‘het vinden van een betere oplossing voor het vervullen van een fundamentele behoefte van de klant’ en voorbeelden uit de praktijk. Geeft antwoord op de vraag: ‘moeten ondernemers inspelen op marktveranderingen en trendbreuken…, of deze juist veroorzaken?’
Este documento explica el uso del presente perfecto en inglés. Se forma con el verbo auxiliar "to have" en presente y el participio pasado del verbo principal. Se usa para acciones que ocurrieron en un tiempo no específico antes del presente, como describir experiencias, hablar de cambios a través del tiempo, acciones exitosas, acciones aún no completadas, y acciones en diferentes momentos del pasado.
Mitchell Fawcett | Surprising and Delighting Your Community CM1TO
This document discusses surprising and delighting customers to build loyalty. It notes that a loyal customer who stays 6 times per year for 10 years could provide $36,000 in revenue. It recommends identifying what customers value and how a business can provide it. It also suggests stalking customers on social media to identify opportunities to surprise and delight new customers, loyal customers, those with past complaints or milestones, and influencers. Community managers need listening skills, CRM software, responsiveness, empowerment and time to execute these strategies.
Platelet function and constituents of platelet rich plasma.Angad Malhotra
Int J Sports Med. 2013 Jan;34(1):74-80. doi: 10.1055/s-0032-1316319. Epub 2012 Aug 14.
Platelet function and constituents of platelet rich plasma.
Pelletier MH, Malhotra A, Brighton T, Walsh WR, Lindeman R.
Definitie van (digitale) disruptie (‘het vinden van een betere oplossing voor het vervullen van een fundamentele behoefte van de klant’ en voorbeelden uit de praktijk. Geeft antwoord op de vraag: ‘moeten ondernemers inspelen op marktveranderingen en trendbreuken…, of deze juist veroorzaken?’
You can meet a innovative diving planning tool. WishBeen
This document promotes Wishbeen, a travel planning website focused on diving itineraries. It pitches Wishbeen as a more visual and flexible alternative to Microsoft Word for creating diving schedules. Key features highlighted include timeline-based planning, daily route mapping, easy sharing and modification of plans, automatic inclusion of travel and expense data, and ability for instructors to manually add local diving spots and transit information. The document encourages diving instructors to try Wishbeen to send customized, searchable dive plans to their guests.
The document contains information about a student including their name, major, program, and student ID number. Dian Dwi Ratnasari is studying Management in the morning program of class A1 and has a student ID of 2013 513 321.
The document provides 22 tips for running successful social media contests, drawing comparisons to dating. Some key tips include determining the goals and best platform for the brand before starting, considering things like timing and audience, offering prizes that match the brand and contest goals, and actively managing and promoting the contest on multiple social media platforms. The overall message is that contests require strategy, planning, and engagement to create a positive experience for participants.
Ron Tite | Operationalizing Community ManagementCM1TO
The document outlines the key components of operationalizing community management. It discusses that consumers now vote with their time rather than their wallets. It also discusses the importance of the brand belief, customer personas, creative platform, and customer journey. Finally, it outlines the four Cs of community management - Consumption, Curation, Creation, and Connection.