This document discusses challenges and opportunities for modernizing knowledge work and democracy in government. It notes that the Obama administration found it difficult to adjust from using modern tools like Facebook and email to more restrictive security protocols. It advocates delivering for customers like Tesco does and adopting modern processes like Toyota's. New ways of publishing and communicating information using blogs and social media could make government more open and responsive. However, significant cultural and process changes would still be needed to fully realize more collaborative and transparent ways of working across government.