This document discusses key performance indicators (KPIs) and how to develop them. It provides information on defining objectives, identifying key result areas and tasks, determining metrics to measure performance, and common mistakes to avoid, such as creating too many KPIs. The document also outlines different types of KPIs, including process, input, output, leading, lagging, outcome, qualitative, and quantitative KPIs. Additional resources on KPIs are provided.
How to Maintain a Productive CFO-CIO RelationshipVMware
The benefits to maintaining a productive CIO-CFO relationship are significant. There’s more pressure than ever for CFOs to cut fixed costs and justify investments. And yet, businesses are showing an insatiable appetite for IT – perhaps thinking they need to invest in IT to remain competitive, or perhaps because IT is just too easy to consume? When the CIO and the CFO are speaking the same language, they can change both the personal dynamic and essential dialogue to spark a more collaborative relationship.
Metricus enables IT decison making in organizations. Using best practice metrics, data management tools and advanced business intelligence functionalities.
Metricus provides service desk operations with a clear view on their performance, it tells IT management how IT resources are being utilized right now and what improvements can be made, and it helps organizations to better understand how their outsourced IT is being managed.
How to Maintain a Productive CFO-CIO RelationshipVMware
The benefits to maintaining a productive CIO-CFO relationship are significant. There’s more pressure than ever for CFOs to cut fixed costs and justify investments. And yet, businesses are showing an insatiable appetite for IT – perhaps thinking they need to invest in IT to remain competitive, or perhaps because IT is just too easy to consume? When the CIO and the CFO are speaking the same language, they can change both the personal dynamic and essential dialogue to spark a more collaborative relationship.
Metricus enables IT decison making in organizations. Using best practice metrics, data management tools and advanced business intelligence functionalities.
Metricus provides service desk operations with a clear view on their performance, it tells IT management how IT resources are being utilized right now and what improvements can be made, and it helps organizations to better understand how their outsourced IT is being managed.
Introduction to Key Performance Indicators and Metrics as applied to Business Analysis profession. It is well known strategy within many top enterprises today "That which you measure and track you influence" and "You cannot improve that which you do not measure".
Development and implementation of MBO and KPI systems in a bankВиктор Степанов
This presentation represents a variant of system approach to the implementation of management by objectives and KPI in the bank. Offer for your bank must be based on your business need, the features of the corporate culture and IT infrastructure. Looking forward to meet you for presentation of our comprehensive services, to know out about your needs and then to prepare a proposal.
BPM Fundamentals: Develop Your Game Plan For BPM SuccessClay Richardson
Presentation on BPM fundamentals at PegaWorld. Introduces business process professionals to drivers for bpm, defining the business case, evaluating ROI, and when/where to use technology.
Leading Indicators: What's so KEY about your KPIsDan French
Watch this fascinating webinar and explore the challenges of KPIs as lagging indicators and how, by switching mainly to leading indicators, you can genuinely transform focus and performance.
KPIs in shared services are the most commonly broken instrument in use by management in today’s business environment. In a desire to drive increased efficiency and better outcomes for customers, and with the mantra ‘what you can’t measure you can’t manage’ ringing in our ears, management are collecting data that relates to performance but typically does not DRIVE performance.
We are seeing KPIs that are:
- detrimental to the overall success of the business and;
- encouraging the ‘gaming’ of KPIs for achievement of personal or departmental objectives
The core issues is that lagging indicators, today’s typical KPI set, measure only outputs. We need LEADING indicators to measure and drive the insight and decision making that produces improved performance. We will also be looking at the role of leading indicators, including the Key Exception Indicators and examples of best practices. We will share the Top KPIs in use today, challenge them and share a more balanced approach for driving winning behaviour.
In particular we are examining:
- Leading and lagging Indicators across shared services processes
- The challenge of traditional lagging KPIs
- The most common KPIs for shared services
- How to use indicators to drive behaviour
- How to engage the customer
- Developing an AID-Board
10 Ways To Improve Your Purchasing DepartmentKeith Taylor
10 ways to improve your purchasing department. Includes tips from a purchasing and materials management professional with over 22 years experience. www.lbsi.com
Gartner forecasts worldwide IT spend will grow by 3.1% in 2014 to $3.8 trillion, yet many IT organizations are still struggling to track IT spend, relate spend to business priorities, and measure and communicate the value created by IT for the business.
Learn how Apptio can help: http://www.Apptio.com/transparency
Reassessing Your KPIs to Measure Shared Services Performance that CountsChazey Partners
Do you want to develop killer KPIs for your Shared Services? Then you need to be able to distinguish internal and external metrics, and know which ones count. View this article to learn 5 Steps to develop KPIs for Your Shared Services
Introduction to Key Performance Indicators and Metrics as applied to Business Analysis profession. It is well known strategy within many top enterprises today "That which you measure and track you influence" and "You cannot improve that which you do not measure".
Development and implementation of MBO and KPI systems in a bankВиктор Степанов
This presentation represents a variant of system approach to the implementation of management by objectives and KPI in the bank. Offer for your bank must be based on your business need, the features of the corporate culture and IT infrastructure. Looking forward to meet you for presentation of our comprehensive services, to know out about your needs and then to prepare a proposal.
BPM Fundamentals: Develop Your Game Plan For BPM SuccessClay Richardson
Presentation on BPM fundamentals at PegaWorld. Introduces business process professionals to drivers for bpm, defining the business case, evaluating ROI, and when/where to use technology.
Leading Indicators: What's so KEY about your KPIsDan French
Watch this fascinating webinar and explore the challenges of KPIs as lagging indicators and how, by switching mainly to leading indicators, you can genuinely transform focus and performance.
KPIs in shared services are the most commonly broken instrument in use by management in today’s business environment. In a desire to drive increased efficiency and better outcomes for customers, and with the mantra ‘what you can’t measure you can’t manage’ ringing in our ears, management are collecting data that relates to performance but typically does not DRIVE performance.
We are seeing KPIs that are:
- detrimental to the overall success of the business and;
- encouraging the ‘gaming’ of KPIs for achievement of personal or departmental objectives
The core issues is that lagging indicators, today’s typical KPI set, measure only outputs. We need LEADING indicators to measure and drive the insight and decision making that produces improved performance. We will also be looking at the role of leading indicators, including the Key Exception Indicators and examples of best practices. We will share the Top KPIs in use today, challenge them and share a more balanced approach for driving winning behaviour.
In particular we are examining:
- Leading and lagging Indicators across shared services processes
- The challenge of traditional lagging KPIs
- The most common KPIs for shared services
- How to use indicators to drive behaviour
- How to engage the customer
- Developing an AID-Board
10 Ways To Improve Your Purchasing DepartmentKeith Taylor
10 ways to improve your purchasing department. Includes tips from a purchasing and materials management professional with over 22 years experience. www.lbsi.com
Gartner forecasts worldwide IT spend will grow by 3.1% in 2014 to $3.8 trillion, yet many IT organizations are still struggling to track IT spend, relate spend to business priorities, and measure and communicate the value created by IT for the business.
Learn how Apptio can help: http://www.Apptio.com/transparency
Reassessing Your KPIs to Measure Shared Services Performance that CountsChazey Partners
Do you want to develop killer KPIs for your Shared Services? Then you need to be able to distinguish internal and external metrics, and know which ones count. View this article to learn 5 Steps to develop KPIs for Your Shared Services
A brief overview of where Key Performance Indicators really come from and how startup CTOs can effectively build analytics capacity in their companies.
Originally given at NYC CTO School on October 8, 2012.
1. cio kpi
In this ppt file, you can ref materials for cio kpi such as list of KPIs, performance
appraisal metrics, job skills, KRAs, BSC…
For more cio kpi materials such as free 4 ebooks below,
please visit: kpi123.com
• List of free 2436 KPIs
• Top 28 performance appraisal forms
• 11 performance appraisal methods
• 1125 performance review phrases
Top materials: List of free 2436 KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods
Interview questions and answers – free download/ pdf and ppt file
2. Steps to create KPIs
1. To build KPI system for this position, you can
follow the steps below:
2. Define operational objectives for Construction
technician monthly, quarterly, 6 months, yearly.
3. Identify Key Result Areas for the Construction
technician.
4. Identify tasks list.
5. Determine work procedure for each KRA, each
task.
6. Identify methods to measure the results of each
KRA, task, procedure.
7. Create Construction technician KPIs
Top materials: List of free 2436 KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods
Interview questions and answers – free download/ pdf and ppt file
3. Mistakes in creating KPIs
Building KPI system plays an important role in
evaluating job performance of individual parts,
divisions and the company’s objectives and
performance management system in general. The
development of KPI metrics help to create
measurement systems, information systems
throughout the organization.
1. When building KPI system, you should note the
following factors:
2. Do not create too many KPI, KPI be built around
3-5 KRAs.
3. KPI should change to suit each stage (depending
on your goals).
Top materials: List of free 2436 KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods
Interview questions and answers – free download/ pdf and ppt file
4. How to design KPIs
1. KPIs should be clearly linked to the
strategy, i.e. the things that matter the
most.
2. KPIs have to provide the answers to
our most important questions.
3. KPIs should be primarily designed to
empower employees and provide them
with the relevant information to learn.
Top materials: List of free 2436 KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods
Interview questions and answers – free download/ pdf and ppt file
5. Interview questions and answers – free download/ pdf and ppt file
Types of KPIs:
1. Process KPIs - measure the efficiency or
productivity of a business process. Examples -
Days to deliver an order.
2. Input KPIs - measure assets and resources
invested in or used to generate business results.
Examples - Dollars spent on research and
development, Funding for employee training,
Quality of raw materials.
3. Output KPIs - measure the financial and
nonfinancial results of business activities.
Examples - Revenues, Number of new
customers acquired.
4. Leading KPI - measure activities that have a
significant effect on future performance. Drive
the performance of the outcome measure, being
predictor of success or failure.
Top materials: List of free 2436 KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods
6. Types of KPIs (continue…):
5. Lagging KPI - is a type of indicator that reflect
the success or failure after an event has been
consumed. Such as most financial KPIs, measure
the output of past activity.
6. Outcome KPI - Reflects overall results or
impact of the business activity in terms of
generated benefits, as a quantification of
performance. Examples are customer retention,
brand awareness.
7. Qualitative KPI - A descriptive characteristic,
an opinion, a property or a trait. Examples are
employee satisfaction through surveys which
gives a qualitative report.
8. Quantitative KPI - A measurable characteristic,
resulted by counting, adding, or averaging
numbers. Quantitative data is most common in
measurement and therefore forms the backbone
of most KPIs.
Top materials: List of free 2436 KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods
Interview questions and answers – free download/ pdf and ppt file
7. Types of KPIs (continue…):
5. Lagging KPI - is a type of indicator that reflect
the success or failure after an event has been
consumed. Such as most financial KPIs, measure
the output of past activity.
6. Outcome KPI - Reflects overall results or
impact of the business activity in terms of
generated benefits, as a quantification of
performance. Examples are customer retention,
brand awareness.
7. Qualitative KPI - A descriptive characteristic,
an opinion, a property or a trait. Examples are
employee satisfaction through surveys which
gives a qualitative report.
8. Quantitative KPI - A measurable characteristic,
resulted by counting, adding, or averaging
numbers. Quantitative data is most common in
measurement and therefore forms the backbone
of most KPIs.
Top materials: List of free 2436 KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods
Interview questions and answers – free download/ pdf and ppt file