The document discusses the importance of public sector innovation through co-creation and co-production, emphasizing the need for involving citizens in policy and service development. It outlines new approaches to redesign public systems and the necessity for public managers to adapt to these changes. The text suggests that an empathetic understanding of citizens' experiences is crucial for producing effective outcomes in public services.

1. Innovation and design as
drivers of social change
-what does it take?
Christian Bason, Director

4. Why do we need more public
sector innovation?

7. “We haven’t got the
money, so we’ve got
to think!”
Ernest Rutherford

8. Value of public sector innovation
Productivity
Service Outcomes
experience
Democracy

9. Two paradigm shifts?
Co-creation
Professionals Co-production
produce
Experts
create

10. Involving citizens is
about creating ideas that
have a better chance of
working for them.

11. Co-creation
The systematic process
of creating new public
policies and services
with people, not for them.

12. New mode of knowledge
Professional empathy
Experiencing what citizens experience

13. New meaning for adult mentally disabled

14. From a ”case” to being a person with a future

15. From digitally incompetent to digitally self-reliant

16. Different kind of process
Rehearsing the future
Design as driver of policy and service co-creation

17. “Everyone designs who devises courses
of action aimed at changing existing
situations into preferred ones.”
Herbert Simon (1968)

18. Design
Challenging
Reimagining problems & opportunities
Human
Understanding drivers of behaviour
Experimental
Prototyping as a vehicle for learning
Concrete
Visualising to enable cross-cutting dialogues

19. The
service
journey...
...and points
of pain.

20. Prototyping: Storyboard

23. Mapping system
resources, current and
potential, over time – to
enable system redesign.

24. Co-production
An approach that seeks to
leverage all available
resources to produce the best
possible outcomes for citizens
and society at the lowest
possible cost.

25. Producing outcomes FOR…
Services,
Authority regulations, Citizens
benefits, etc.

26. Producing outcomes WITH...
Family / friends
Authorities Local
community
Outcomes
Citizen + society
Non-
Businesses
governmental
organizations
Citizen

27. What’s new?

28. Not a new
phenomenon, but a
new awareness
Policies and services do
not ”arrive” in a vacuum
Fit with recipients’
experience and practices
shapes outcomes
Other actors are always
part of the picture

29. Three
approaches to
creating value
through co-
production

30. Redefine

31. Find and build capacity
www.tacsi.au.org

32. Platform
Facilitate

33. Traditional Co-production
Optimize Redefine
Help Invest in capacity
Authority Platform

34. Challenging public services
1. New professional identities for public
service staff: How to make the transition
from ‘authority’ to ‘platform’?
2. Radical redesign of public systems:
Everything could potentially change...
3. What is the role of public managers in a
model of co-production?

35. The leadership challenge
“My staff don’t question the new
insights we gained from involving
citizens. But they question the
consequences for our organization”.
Public Manager

36. Policy Press
2010

37. mind-lab.dk/en
christianbason