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![Seeding & Spreading Design Capacity
Case Study of Fifth Space
Systemic Design Symposium [RSD4]
1-3 Sept. - The Banff Center
@inwithforward #RSD4](https://image.slidesharecdn.com/rsd4fspresentationv3lr3bigfile-150903205939-lva1-app6892/85/Fifth-Space-Does-Systems-Change-RSD4-Presentation-2-320.jpg)
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Fifth Space Does Systems Change, RSD4 Presentation
The document outlines a case study from the Fifth Space Systemic Design Symposium, emphasizing collaborative efforts among five organizations to transform social services into more proactive systems. It discusses the prototyping of new tools and interactions that support both service deliverers and policymakers, aiming to create meaningful change at various social system levels. Key outcomes include increased community engagement, new job opportunities, and a focus on iterative design to address systemic issues in social services.
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Fifth Space Does Systems Change, RSD4 Presentation
- 2. Seeding & SpreadingDesign Capacity Case Study of Fifth Space Systemic Design Symposium [RSD4] 1-3 Sept. - The Banff Center @inwithforward #RSD4
- 3. Lisa Joy Trick SeniorManager Sarah Schulman Director Bobae Kim Frontline Social Worker Janey Roh Senior Manager Wendy Moore Frontline Social Worker Krista McGrath Home Share Coordinator Manuela Aguirre PhD Fellow 5 organizations collaborating: 3 social service delivery agencies, 1 social entreprise & 1 design university @inwithforward #RSD4
- 4. @inwithforward #RSD4 what unitesus? transforming social services from safety nets into trampolines
- 5. CA US NL UK AU HomelessSMS developed atTACSI (2010-2012) developed at participle (2008-2010) CA #disability #homelessness #youth #addiction #family #domestic violence HomelessSMS A mixed track record: @inwithforward #RSD4
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- 8. But we didn’tchange what the system did. @inwithforward #RSD4
- 9. @inwithforward #RSD4 Shifting the feedback professionalsget Shifting human resourcing, procurement, metrics, etc. Shifting Fayʼs context & conversations
- 10. @inwithforward #RSD4 What isthe smallest increment of change that might represent that we are changing in the right direction? Ann Pendleton Jullian
- 11. @inwithforward #RSD4 So wemove here, to a social housing complex, in a suburb of Burnaby. Lived 3 months. Blend of designers, social scientists, secondies from agencies.
- 12. @inwithforward #RSD4 the starterproject was a way to test the partnership
- 13. @inwithforward #RSD4 The underutilized The empty pipe- liners The pleasers Thepositive deviants The divers early 20s ethnographic research-by-design Insider perspectives, Generative approaches, Operate in rich and multiple layers Real life contexts. (Birger Sevaldson 2010) segmentationofpeople
- 14. @inwithforward #RSD4 formal system mark service deliverer Hasbeen going to the same day program for 20 years. “I’m tired of making spaghetti. I’d really like to learn to make a roast.”
- 15. @inwithforward #RSD4 formal system mark service deliverer informalsystem Also feeling a bit stuck. No source of new ideas. Same thing day in, day out.
- 16. @inwithforward #RSD4 formal system service deliverers staff supervisor mark Spendshis entire day with a human resourcing puzzle. How to staff, how to stay within budget.
- 17. @inwithforward #RSD4 formal system service deliverers service organization policy-makers mark InnovationDirector of government agency Wants to reduce service dependencies. How to make change when you fund the same way.
- 18. @inwithforward #RSD4 formal system service deliverers smallbusiness owners schools, cities, community centers passionate individuals service organization policy-makers informal system
- 19. @inwithforward #RSD4 small business owners schools,cities, community centers passionate individuals informal system
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- 21. testing tweaking, reshaping.... newtool value propositions tools interactions roles @inwithforward #RSD4
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- 24. @inwithforward #RSD4 *Modeled onGoogle´s “20% Time” that aimed to empower employees to use 1/5th of their FTE to work on projects (this is how Gmail got developed). mechanics of fifth space 20% FTE for 6 months from 29 to 27 people 3 social service organizations 7 teams, 6 projects 2 projects moving forward all interactions prototyped
- 25. @inwithforward #RSD4 what haschanged from February 2015?
- 26. @inwithforward #RSD4 early indicators ofchange 12 new friendships catalyzed 5 small businesses offering jobs 12 hacks identified 10 families asking for more starting to create change at the individual level & informal system small business owners schools, cities, community centers passionate individuals
- 27. @inwithforward #RSD4 early indicators ofchange service deliverers service organization policy-makers a network of support to draw from in three social service agencies and policymakers will soon have a 3-day residency
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- 29. @inwithforward #RSD4 ripple effectsamong some colleagues service deliverers service organization policy-makers
- 30. @inwithforward #RSD4 when movingquickly & nimbly, we´ve inadvertently left people out and created pockets of resistance
- 31. @inwithforward #RSD4 CEOs mobilizing resourcesin record time service deliverers service organization policy-makers
- 32. @inwithforward #RSD4 The experienceof the Fifth Space
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- 35. @inwithforward #RSD4 video FSwendy & sherri self ethnos
- 36. @inwithforward #RSD4 a flatstructure of inter-agency & inter-hierarchy team collaboratin
- 37. @inwithforward #RSD4 a safespace for challenging assumptions & being creative
- 38. @inwithforward #RSD4 iteration #1of 4 of research tools
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- 41. @inwithforward #RSD4 nTANDEM 55 Share onAir WIRE HIRE 6 projects were live prototyped for 1.5 months - 2 moving forward
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- 43. 24 participants /2 events #speedfriending #fiesta4living 12 sets of phone numbers exchanged 2 sets of long lost friends reconnected 1 set considering homeshare @inwithforward #RSD4
- 44. @inwithforward #RSD4 how dowe scale?
- 45. @inwithforward #RSD4 S ocial Se rv iceProviders inB ritis h Colu m bia curation coaching curriculm style skills space staffing strategy structure shared values services HR employment finance community connections providing a backbone infrastructure
- 46. @inwithforward #RSD4 S ocial Se rv iceProviders inBr itis h Colu m bia curation, coaching, curriculm, culture, collaboration style skills space staffing strategy structure shared values services HR finance community improvement N eighbo rh ood Center in Toro nto , Canad a style skills space staffing strategy structure shared values services HR finance community improvement M ore soc ial service proviersi nB C, Cana da style skills space staffing strategy structure shared values services HR finance community improvement M ore soc ial service providers in Toront o style skills space staffing strategy structure shared values services HR finance community improvement people living with developmental disabilitites people living on the streets people who are long-term unemployed people living in women shelters scaling in partnerships
- 47. @inwithforward #RSD4 3 thingsto remember What: We are trying to prototype change for people at all levels of the social system. How: Working from the ground-up to model new practices, live prototyping and measuring what works, what doesn’t, for whom and why. Why? Too many top-down changemaking approaches have a huge disconnect between what is designed and what is actually implemented and felt by people on the ground. So we are working backwards: from people to interactions to services - rather than from policy, to program to people. *Ask us for a copy of Grounded Change
- 48. @inwithforward #RSD4 we arepoking the system from within by actively prototyping new possibilities and scaling the fifth space mindset
- 49. @inwithforward #RSD4 for videos& blog posts www.fifthspace.ca