1. Brenda Merritt
2758 Sam Hardwick Blvd. ● Jacksonville, FL 32246 ● (904) 713-3511 ● brendamerritt333@gmail.com
Experience
2013-Present ARISE VIRTUAL SOLUTIONS JACKSONVILLE, FL
Certified Professional
Leveraged at-home computing capabilities through Arise’s virtual network as an independent contractor with Road America (annual revenue over $17.4 billion). Had direct client-facing roles in a work-at-home setting.
 Assisted customers with roadside assistance, including verifying account & policy numbers, contacting local police& safety authorities, and advising of expenses to policy holders
 Exhibited high levels of personal discipline and self-management in a fast-paced environment
 Managed at-home technological capabilities and contracts with outside companies to ensure adequate, regular workflow
2005-2008 FLORIDA DEPT. OF CHILDREN & FAMILIES JACKSONVILLE, FL
Customer Service Representative
Managed Medicaid and social assistance recipient cases for the State of Florida. Customer service expertise involving care for elderly and low-income family households. Trained several new service representatives during tenure while gaining experience handling document imaging as well as IBM Notes®.
 Verified Medicaid eligibility, including share-of-cost for hospitals and doctor appointments
 Personalized benefit verification and budget review for each case
 General trouble-shooting experience with issues related to a customer call-center environment
1999-2004 WASHINGTON MUTUAL JACKSONVILLE, FL
Property & Preservation Specialist
Oversaw & managed portfolio of over 75 foreclosed properties owned by Washington Mutual to insure issues including code requirements, ordinances, and general property maintenance was consistent with applicable city code. Functions involved working closely with City Officials in order to be up-to-date with the regulatory framework our properties resided in.
 Scheduled monthly meetings for Senior management with attorneys, document control, and conventional investors, as well as HUD stakeholders, in order to ensure the integrity of property handling
 Referred court cases to appropriate attorneys
 Created & maintained spreadsheets for Senior Management team related to end-of-month reporting
1996-1999 BANK OF AMERICA JACKSONVILLE, FL
Payoff Specialist
Responsible for creating payoff letters for current loan and foreclosure properties (ranging in value from $75 thousand to $325 thousand), including attorney fees and costs as well as property taxes and liens. Workload specialized in foreclosures, maintaining files and prepping for foreclose with the real estate attorneys.
Additional Advanced skill sets: Administrative Assistant Functions Customer Service, 10 Key, Call Center Data Handling, and Microsoft Word & Adobe Acrobat
Intermediate skill sets: Microsoft Excel, ALSS, ALTEL, CPI, IBM Notes®