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BIBHUTI BHUSAN PADHI
Bangalore, Karnataka, India
Mobile # +91-9900134170
E-mail: bibspadhi@gmail.com
Date of Birth: 24th
Dec 1975
My career aspiration is to become a leader and a member of a highly contributing team. Where, I could make
most use of my technical skills, attitude, aptitude, abilities and experience to help me, my team members and the
organization to achieve their goals.
Education Qualification:
 Post Graduate (MSc) – (Part Time) in Computer Science from KSOU (Karnataka State of Open University)
– Karnataka
 Graduate in Economics (Hons) from Sambalpur University – Orissa.
Technical Certifications:
 MCSE 2003 Certified.
 GNIIT from NIIT Ltd- New Delhi.
ITIL Service Management Practices (ITIL v3):
 ITIL® v3 Foundation certification in IT Service Management.
Summary of Technical Skills Set: Overall total 15+ Years of Experience:
Current Employer:
CSC India Pvt Ltd: Since 13th
Sept 2010 till to date.
Organization: CSC India Pvt Ltd
Duration: Since 13th
Sept till to date
Designation: Global Wintel Lead / Associate Manager
Responsibilities:
People Management:
 Ensure the compliance of mandate programs for resources joining CSC.
 Assist the supervisor and the resource in meeting the basic support needs.
 Manage key business metrics like SLA's.
 Run reports & conduct a thorough analysis of SLA misses.
 Provide necessary feedback on the team member’s performance during appraisal.
 Identify and report on time for appropriate reward and recognition.
 Plan, organize and allocate self and team members for the support functions.
 Responsible for people/employee career development.
 Managing and Measuring Work /Motivating Others / Planning / Problem Solving, Building Effective
Team by involving in team member conflicts.
 Ensured team is adhered to the change management process without fail.
 Compiling reports on team’s performance and customer feedback.
 Training and development of staff.
 Motivation, leadership for the team.
 Conducting annual KRA for the team.
Quality & Process:
 Ensure the adherence of CSC core process.
 Drive the services in compliance to QMS standards.
 Support all kinds of audits.
Billing and Invoice:
 Create and allocate the WBS code as appropriate.
 Ensure 100% Etes compliance and billing compliance
 Report the accuracy of Etes billing weekly on time.
 Responsible for creation and allocation of WBS code as appropriate.
 Work with finance to resolve WBS code, billing or invoicing issues.

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Strategic Support:
 Participate, Contribute or Drive RIM strategic initiatives as required.
 Recommend, Plan and Implement strategic improvement for product line development
 Responsible for cost efficiency, productivity and utilization of resources
 Participate and support client visits
Operations:
 Allocate, monitor and perform the day to day support activities.
 Conduct and report daily and weekly meetings.
 Drive incident management, problem management and change management.
 Adhere and comply to SLA.
 Implement and maintain a risk register.
 Support the supervisor in providing the necessary operational metrics.
 Conduct Daily Service Review (DSR).
 Plans, facilitates & coordinates delivery improvement measures (SIP).
 Conducting monthly call to discuss on the progress of the entire month performance which includes high
priorities tickets, maintain SLA, reviewing quality of RCA's on random based,
 Ensured to attend the Service Management call on daily basis to discuss on the aging/backlogs tickets
& service requests.
 Ensured to attend the weekly OCT call with the client to discuss on the achievements performed by the
team, discuss about the risks, upcoming activities action items in the governance database, highlight the
weekly tickets & service request trends/backlogs,
 Consistent education to team members on maintain the quality on high priority tickets/RCA.
 Sev1/Sev2 reduction program.
 Close engagement with capacity management team and highlighting potential capacity issues/risks on a
month basis,
 Ensured the patch management process in place with proper coordination with client.
 Automation task, ensure scripts are in place for automating the daily operation task.
 Work on ensuring documentation are reviewed / sign off with client on quarterly basis. Several SOP /
Run book on patch management / server build/ server decommission are my responsible to maintain.
 Create known issues as knowledge base documents in RCA database.
 Conducting Lessons Learned Reviews with the team.
 Ensured the Competencies, Leadership, Approachability, and Customer Focus.
 Understand client requirements, business opportunity identification, guidance, support and closure.
 Ensure continuous communication & coordination with client; ensure positive client satisfaction and
client relationship is maintained for service delivery.
Previous Employers:
1) IBM India Pvt Ltd: From 16th
Oct 2006 - 30th
August 2010.
Organization: IBM India Pvt Ltd
Duration: 16th
Oct 2006 - 30th
August 2010
Designation: Technical Service Professional - L4 Support (Windows / VMware)
Responsibilities:
Technical L4 Support for ESX / VMware / Windows & Backup:
ESX / VMware:
 Administrating and Managing the UK and RoW Servers.
 System Administration and Troubleshooting ESX 3.5/4.0 / VI3 / VSphere.
 Rebuilding of ESX Server 3.5/4.0 & Creation of VM’s.
 Conversion of Physical Machine to Virtual Machine (P2V).
 Managing Snapshots of VM’s.
 Creation of Cloning / Templates.
 Disk Expansion in VMFS Datastore for MSA / DSA & SAN attached storage.
 Disk Expansion for Virtual Windows Machines.
 Migration of Virtual Machines using VMotion / SVMotion / EVC.
 Managing HA & DRS.
 Housekeeping in ESX Server & Virtual Machines.
 Regular updating of VMware tools.
 Updating ESX & VM’s by Update Manager.

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 Restoration of VM’s from Full file level backup (Traditional Backup).
 Knowledge on VCB Proxy Server.
Windows:
 Troubleshooting Cluster Installation problems / Cluster disk and drive connection problems.
 Troubleshooting Cluster Node-to-node connectivity problems / Client-to-cluster connectivity problems.
 Troubleshooting Cluster Group and resource failure problems / File and print server cluster problems.
 Troubleshooting Quorum Resource / Disk or Quorum Log Corruption.
 Work on General Administrative Cluster problems.
 Service Pack and critical hot fixes patch installation on the Windows Servers.
 Creation of New Disk (NTFS Volume).
 Disk Expansion of NTFS volume (Basic & Dynamic).
 Perform Housekeeping of the Windows Servers based on low disk space alerts tickets.
 Co-ordination with onsite people through time to time meetings and conference for high severities
tickets. Working on Sev1/Sev2 tickets & make ensure those need to be resolved within SLA timings.
 Working with Remote tools like RIB / RSA / ILO / Blade Center Modules.
Backup / Restore:
 Responsible for Backups on Windows 2000 & 2003 Servers.
 Troubleshooting Netbackup/Backup Exec backup failed issues.
 Troubleshooting Netbackup issues based on the Error Codes.
 Configuration of Volume Pools, Storage Units, Policies, Robot.
 Configuration of Offline & Online Catalog backup.
 To ensure multiple backup copies (Copy1/Copy2) are done.
 Managing the Tape Retention period as per the customer requirement.
 Restored User Files/Directories on customer request.
 Restoration of flat file level backup.
 Restoration of SQL DB backup.
 Basic Knowledge on VCS.
 Basic Knowledge on VTL.
 Basic Knowledge on VVM.
Provide BAU Trainings / Support & Coordination:
 Provided trainings on phase wise on all backup applications (VERITAS Backup Exec, Netbackup, TSM,
and EMC Networker).
 Provided trainings on VMware & ESX Server.
 Prepared technical documentation on VMware as per the BAU requirement.
 Ensure my support to BAU L3 team members on any issues related to Windows, VMware and Backup
issues.
 Ensure to help them in case of any escalations, make sure to sort them out and give proper coordination
so as to avoid any further escalation from the customer.
 Identifying the skill gaps in BAU team and provided classroom trainings on different Backup tools,
VMware and other critical skill sets, based on the requirements.
 Helping them in giving quality RCA for Sev1 / Sev2 Problem Tickets.
 Attending E2E Call meeting with the E2E Management Team to discuss about the Pending old aged
tickets/SLA breach tickets if any & provide the justification for the same.
 Attending Sev2 Call meeting everyday to update / discuss about the Opened/Pending Sev1/Sev2 ticket
details.
 Attending the Problem Management Meetings to update for any critical issues/escalations which needs
to be addressed in presence of the customer.
 Continuous follow ups with the L3 team members for reducing the backlogs tickets both in Remedy &
Manage Now tools.
2) Ritu Nanda Insurance Service Pvt Ltd (Formerly Escolife IT Services Pvt Ltd): -
From 01st Oct 2003 – 05th Oct 2006.
ESCOLIFE empowers the Insurance professional through a range of Insurance products created with a
focus to meet various requirements of agents and intermediaries of the Insurance industry.
Worked as a System Administrator.

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Responsibilities:
Windows 2003 Server Platform:
 DHCP: Installed & Configured DHCP Network on Windows 2003 Server.
 Domain Controller: Installed & Configured (PDC). Creation of replica domain controller.
 ADS: Installed & Configured ADS environment on Windows 2003 Server. Creation of
User/Server/Workstation report, Managing Group Policy/Group Policy update, Backup, Creation of OU.
 RIS: Installed & Configured RIS (Remote Installation Service) on Windows 2003 Server. Granting
permission to user groups to install Window XP remotely.
 DFS: Installed & Implemented DFS (Distributed File System) domain with File Server in the domain.
Implemented Replication & Configured Security. Published DFs root with AD.
 Cluster & NLB: Installed & Configured Cluster environment in Windows 2003 Server with MS-SQL 2000
Server, Installed & Configured Network Load Balancing on the Cluster based Windows 2003 operating
system.
 RAID: Implementation of Software RAID's on servers for redundancy. Implemented RAID 1 & 5 in
Windows 2003 Server. Troubleshooting RAID 1 & 5.
Red Hat Linux 7.2/ 9.0 Platform:
 Installed Squid Server & Samba Server, Security Checklist on Linux.
 Installation & Configuration of Red Hat Linux 7.2
Backup Job: VERITAS Netbackup 5.5:
 Installed & Configured Master & Media Server for VERITAS Netbackup on Windows 200/2003 Server,
Installed Netbackup software on Clients.
Other System & Network Jobs:
 Implementation of various policies including Security, Anti Virus. Trend Micro Anti Virus Solutions on
Windows 2000 Server for entire LAN Network. Installed & Configured Mac fee Spam Killer.
 Planning & deployment of small to medium size LAN with various operating systems. Building PCs from
scratch, providing customized hardware solutions and upgrades. Administering a Windows
2000/200/XP, Office 2000/XP network and supporting its users.
 Formatting, Loading Operating System and Software Installations. Trouble shoot with PC hardware,
start up, networking problems.
 Responsible for maintaing MIR/Timesheet report.
3) Cellnext Solutions Ltd: 10th Sept 2001 – 20th Sept 2003.
Cellnext Solutions Ltd is ISO 9001:2000 certified by BVQI, London, UK for Design, Development,
Deployment & Maintenance of Software Products, and Customized Software solutions & services for
Enterprises and Telecom Companies www.cellnext.com.
Worked as a System Engineer.
Responsibilities:
 Installed, configured, maintained Hardware & software on multiple operating systems- Windows
98/2000/ Professional & Server.
 Installed & Configured Red Hat Linux 7.2
 Monitored systems network Performance and availability.
 Ensured service ability of gateways.
 Was responsible for the total network performance management and Weekly MIS, MIR reports
generation.
 Installed & configured what’s UP Gold monitoring software to monitor the entire server’s Workstations,
Routers & Switches.
 Conducted traffic analysis (MRTG) and provided critical inputs to the network planning team in terms of
network usage and growth in traffic.