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CHIPOTLE -
DIGITAL MARKETING STRATEGY
ATUL SHARMA
MICHELE DE SIMONE
YASH MEHTA
WHO WE ARE
Chipotle Mexican Grill is a quick service
Mexican restaurant chain
The 1st Chipotle restaurant was opened in
Denver, Colorado
Chipotle went public on the New York
Stock Exchange in 2006
Chipotle grew tremendously and is
currently present in 47 states in the U.S.A. ,
Canada & Europe
Chipotle serves a wide range of tacos,
burritos and burrito bowl dishes, with
meat, vegetarian and vegan options 
SWOT
S W O T
Rapid Growth
Good Financial Strength
Quality of Ingredients
Store Expansion
New Product Categories
Health Conscious
Audience
Dependence on the U.S.
Market
Limited Supply Chain
Limited Menu Options
Additional Food Safety
Increasing Competition
Economic Slowdown
MARKET SHARE
Chipotle operates 2,198 restaurants across the U.S.A.
Chipotle has 29 International restaurants:
Canada - 17
United Kingdom - 6
France - 5
Frankfurt - 1
TARGET AUDIENCE
DEMOGRAPHICS
Millennials aged 18-34
Men & Women
College Students
Young Professionals
Income Level:
$20,000-$80,000 p/a
PSYCHOGRAPHIC
Looking for Organic and
Healthy Meals
Something Quick & Easy to
grab
Environmental Friendly
PERSONA
A young college student or
professional who wants to
lead a healthy lifestyle and
wants a quick, fast, organic
meal
TARGET AUDIENCE
PERCEPTUAL MAPPING
ISSUE AT HAND
Chipotle's reputation has gone down
since the E coli outbreak and also due to
other food safety factors
GOALS
Rebuild Overall
Brand Reputation
Raise Awareness for
Chipotle Online
Ordering
Regain Trust of
Customers
CHIPOTLE
OBJECTIVES
SHORT
TERM
LONG 
TERM
      Offer extraordinary customer
experience in-store & online
      Bring revenue figure back from
$998 Million to $1.2 Billion (Sales figure
before E-Coli scandal). 
   Get Chipotle listed in "The World's
Most Reputable Companies" (The
Reputation Institute RI) in the Forbes
Magazine
Persuade buyers by
emphasizing on
Chipotle's USP:
“Natural & Fresh”  
Set strategic
partnerships with
brands that stand for
“Making the World a
Better Place”
Intensify resources on the
traffic sources for the
E-Commerce Market
1 2 3
STRATEGIES
TRAFFIC SOURCE – CHIPOTLE ONLINE ORDERING  
Create transparency about
Chipotle's food sourcing
(BTS Footage) 
#WeBelieveInSecondChances
TACTICS
Raise brand awareness through
Chipotle's social platforms:
 Facebook: 3.2 MN
Instagram: 453K
Twitter: 900K 
Create a Combo Menu in
partnership with Jamba Juice
Chipotle Food Festival
FOOD
BLOGGERS
HEALTHY
LIFESTYLE
   FoodNetwork 4.2 MN
   BuzzfeedFood 2.8 MN
   DeliciouslyElla 1.1 MN 
Sascha fitness: 2.3MN 
Anna Victoria: 1.3MN 
Arielle Noa Charnas: 1.1 MN 
TACTICS - INFLUENCER MARKETING
FOOD
BLOGGERS
MAGAZINE
ADS
Snapchat Geo Filters based
on Geo Location  
3 - 1/6 of a page ad on the “New York
Times” to raise awareness
 3 - ¼ of a page ad with a QR
code/Snapchat Code Coupon  
TACTICS - OTHER
Chipotle Food Trucks
serving hot, fresh food
to the customers
Held during Cinco De
Mayo in L.A. to offer
customers an
unforgettable
experience
Set around our campaign:
#WeBelieveInSecondChances
Facebook LIVE
Instagram LIVE
Cover the event on Snapchat
CHIPOTLE FOOD FESTIVAL
Measured by number of likes,
followers, comments and the
use of the hashtag
#WeBelieveInSecondChances
SOCIAL MEDIA
Google Analytics
CTR
Online Survey
Traffic Sources
Online Sales
ONLINE ORDERING
Measured by the number of
attendees and sales
Additionally measured by number
of Comments, Likes, Reactions &
Interactions on Social Platforms
FOOD FESTIVAL
METRICS
Measured by Conversion rates
& Click Through rates
PAID ADS
Geopath Tracking to measure
audience location
Measure by Sales
Website traffic
Number of Snapchat unlock filter
and snaps sent and received
OOH DISPLAY ADS/QR CODES
Measured by number of discount
codes used to purchase Chipotle
online or in the Jamba Juice store 
PARTNERSHIP
METRICS
BUDGET
Online Promotions:
Social Media
Website Promotion
Influencer Marketing
Paid Ads
SEO
Events:
Chipotle Food Festival
Partnership:
Eclusive Partnership with Jamba Juice to
sell Chipotle along with their products
offering coupons & discounts to
customers with a QR Code
OOH/Display Ads:
Unlock Snapchat Filters
Scan QR Codes for offers online
Print:
Ads in magazines with QR Codes &
Snapchat Codes
Events
16%
Partnership
22%
OOH/Display Ads
13%
Print
8%
Online Promotion
42%
THANK YOU!
ANY QUESTIONS?
SURVEY ANSWERS
SURVEY ANSWERS
SURVEY ANSWERS

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Chipotle - Digital Marketing Strategy

  • 1. CHIPOTLE - DIGITAL MARKETING STRATEGY ATUL SHARMA MICHELE DE SIMONE YASH MEHTA
  • 2. WHO WE ARE Chipotle Mexican Grill is a quick service Mexican restaurant chain The 1st Chipotle restaurant was opened in Denver, Colorado Chipotle went public on the New York Stock Exchange in 2006 Chipotle grew tremendously and is currently present in 47 states in the U.S.A. , Canada & Europe Chipotle serves a wide range of tacos, burritos and burrito bowl dishes, with meat, vegetarian and vegan options 
  • 3. SWOT S W O T Rapid Growth Good Financial Strength Quality of Ingredients Store Expansion New Product Categories Health Conscious Audience Dependence on the U.S. Market Limited Supply Chain Limited Menu Options Additional Food Safety Increasing Competition Economic Slowdown
  • 4. MARKET SHARE Chipotle operates 2,198 restaurants across the U.S.A. Chipotle has 29 International restaurants: Canada - 17 United Kingdom - 6 France - 5 Frankfurt - 1
  • 5. TARGET AUDIENCE DEMOGRAPHICS Millennials aged 18-34 Men & Women College Students Young Professionals Income Level: $20,000-$80,000 p/a PSYCHOGRAPHIC Looking for Organic and Healthy Meals Something Quick & Easy to grab Environmental Friendly PERSONA A young college student or professional who wants to lead a healthy lifestyle and wants a quick, fast, organic meal TARGET AUDIENCE
  • 7. ISSUE AT HAND Chipotle's reputation has gone down since the E coli outbreak and also due to other food safety factors
  • 8. GOALS Rebuild Overall Brand Reputation Raise Awareness for Chipotle Online Ordering Regain Trust of Customers CHIPOTLE
  • 9. OBJECTIVES SHORT TERM LONG  TERM       Offer extraordinary customer experience in-store & online       Bring revenue figure back from $998 Million to $1.2 Billion (Sales figure before E-Coli scandal).     Get Chipotle listed in "The World's Most Reputable Companies" (The Reputation Institute RI) in the Forbes Magazine
  • 10. Persuade buyers by emphasizing on Chipotle's USP: “Natural & Fresh”   Set strategic partnerships with brands that stand for “Making the World a Better Place” Intensify resources on the traffic sources for the E-Commerce Market 1 2 3 STRATEGIES
  • 11. TRAFFIC SOURCE – CHIPOTLE ONLINE ORDERING  
  • 12. Create transparency about Chipotle's food sourcing (BTS Footage)  #WeBelieveInSecondChances TACTICS Raise brand awareness through Chipotle's social platforms:  Facebook: 3.2 MN Instagram: 453K Twitter: 900K  Create a Combo Menu in partnership with Jamba Juice Chipotle Food Festival
  • 13. FOOD BLOGGERS HEALTHY LIFESTYLE    FoodNetwork 4.2 MN    BuzzfeedFood 2.8 MN    DeliciouslyElla 1.1 MN  Sascha fitness: 2.3MN  Anna Victoria: 1.3MN  Arielle Noa Charnas: 1.1 MN  TACTICS - INFLUENCER MARKETING
  • 14. FOOD BLOGGERS MAGAZINE ADS Snapchat Geo Filters based on Geo Location   3 - 1/6 of a page ad on the “New York Times” to raise awareness  3 - ¼ of a page ad with a QR code/Snapchat Code Coupon   TACTICS - OTHER
  • 15. Chipotle Food Trucks serving hot, fresh food to the customers Held during Cinco De Mayo in L.A. to offer customers an unforgettable experience Set around our campaign: #WeBelieveInSecondChances Facebook LIVE Instagram LIVE Cover the event on Snapchat CHIPOTLE FOOD FESTIVAL
  • 16. Measured by number of likes, followers, comments and the use of the hashtag #WeBelieveInSecondChances SOCIAL MEDIA Google Analytics CTR Online Survey Traffic Sources Online Sales ONLINE ORDERING Measured by the number of attendees and sales Additionally measured by number of Comments, Likes, Reactions & Interactions on Social Platforms FOOD FESTIVAL METRICS
  • 17. Measured by Conversion rates & Click Through rates PAID ADS Geopath Tracking to measure audience location Measure by Sales Website traffic Number of Snapchat unlock filter and snaps sent and received OOH DISPLAY ADS/QR CODES Measured by number of discount codes used to purchase Chipotle online or in the Jamba Juice store  PARTNERSHIP METRICS
  • 18. BUDGET Online Promotions: Social Media Website Promotion Influencer Marketing Paid Ads SEO Events: Chipotle Food Festival Partnership: Eclusive Partnership with Jamba Juice to sell Chipotle along with their products offering coupons & discounts to customers with a QR Code OOH/Display Ads: Unlock Snapchat Filters Scan QR Codes for offers online Print: Ads in magazines with QR Codes & Snapchat Codes Events 16% Partnership 22% OOH/Display Ads 13% Print 8% Online Promotion 42%
  • 19.