Along with three other undergraduate students from Boston University, I conducted primary (in-store observations, focus group discussions, 1-on-1 interviews) and secondary research (brand audit) on the fast-casual industry, focusing on Shake Shack. After a review of the relevant trends, we drafted a creative brief, pointing out opportunities for business growth.
This document provides an analysis of Shake Shack, a fast casual dining chain known for burgers and frozen custard. It summarizes Shake Shack's history and growth, positioning as a healthier fast food option focused on quality ingredients. Social media listening revealed customers want more locations, a flexible menu with vegetarian options. Competitors are also promoting premium burgers and healthier choices. The recommendations include leveraging the mobile app and "Shack Cam" to share customer experiences, expanding the menu with secret items and alternative proteins, and repositioning to focus on family and social connections over American comfort food.
The Project work is based on a case construction by the students group.
The main points which will be investigated are the following :
- regulations
- market potential and the consumer segmentation
- competition in term of offer , pricing , advertising and promotion
- distribution and how to manage it.
- logistics aspects
- organisation adapted to this new markets
I worked with an international team, made up of students from Spain, Singapore.
The document summarizes a digital marketing campaign for JBL Tune Pro truly wireless earbuds. It includes segmentation targeting urban music lovers aged 25-35 in India. The buds will be positioned as a lifestyle product for their musical experience. The campaign goals are to grow sales, engage customers through dialogue, provide good service, reduce costs and build the brand online. Promotions will feature brand ambassadors on digital platforms and music/video streaming sites. A Google Ads campaign will target keywords like "wireless earbuds" with display ads and sitelinks driving to the product page.
- JW Red Label is targeting young professionals and university students in Turkey who are new to whiskey and prefer lower prices. It aims to compete based on its global brand recognition and perception as a premium yet affordable whiskey.
- The Turkish whiskey market faces regulations banning alcohol advertising. Competition is also high, as consumers have difficulties comparing products.
- JW Red Label sees opportunities in Turkey's growing economy, social media usage, and trends of drinking to socialize. However, threats include strict regulations, high taxes, and strong competitors like Chivas Regal.
Westlake Lanes : Business Strategy Case AnalysisAkash Behl
Westlake Bowling Lanes has struggled to stay profitable. Shelby Givens, its general manager, has to come up with a growth strategy to catapult Westlake's bottom line that has been in red for quite some time.
The report analyses 4 different alternatives to the current business situation and recommends a feasible solution.
Taco Bell is a challenger brand in the highly competitive quick service restaurant industry, holding only 4.7% market share compared to market leader McDonald's with 22.8% share. As the number one Mexican-style QSR, Taco Bell focuses on positioning itself against larger chains like McDonald's and Subway by targeting millennials with an edgy, youthful brand personality. While competitors emphasize health, consistency, or value, Taco Bell's unique offerings of tacos, burritos, and proprietary items appeal to a demographic seeking inexpensive, late-night meals. To strengthen its brand and grow market share, Taco Bell analyzes points of parity and difference compared to leaders, and seeks opportunities through strategic partnerships
Kraft spent $540 million on domestic ads last year, and Heinz spent more than $40 million. The combined figure is expected to drop—and be spread among fewer agencies—as the conglomerate strives for greater efficiency.
This document provides an analysis of Shake Shack, a fast casual dining chain known for burgers and frozen custard. It summarizes Shake Shack's history and growth, positioning as a healthier fast food option focused on quality ingredients. Social media listening revealed customers want more locations, a flexible menu with vegetarian options. Competitors are also promoting premium burgers and healthier choices. The recommendations include leveraging the mobile app and "Shack Cam" to share customer experiences, expanding the menu with secret items and alternative proteins, and repositioning to focus on family and social connections over American comfort food.
The Project work is based on a case construction by the students group.
The main points which will be investigated are the following :
- regulations
- market potential and the consumer segmentation
- competition in term of offer , pricing , advertising and promotion
- distribution and how to manage it.
- logistics aspects
- organisation adapted to this new markets
I worked with an international team, made up of students from Spain, Singapore.
The document summarizes a digital marketing campaign for JBL Tune Pro truly wireless earbuds. It includes segmentation targeting urban music lovers aged 25-35 in India. The buds will be positioned as a lifestyle product for their musical experience. The campaign goals are to grow sales, engage customers through dialogue, provide good service, reduce costs and build the brand online. Promotions will feature brand ambassadors on digital platforms and music/video streaming sites. A Google Ads campaign will target keywords like "wireless earbuds" with display ads and sitelinks driving to the product page.
- JW Red Label is targeting young professionals and university students in Turkey who are new to whiskey and prefer lower prices. It aims to compete based on its global brand recognition and perception as a premium yet affordable whiskey.
- The Turkish whiskey market faces regulations banning alcohol advertising. Competition is also high, as consumers have difficulties comparing products.
- JW Red Label sees opportunities in Turkey's growing economy, social media usage, and trends of drinking to socialize. However, threats include strict regulations, high taxes, and strong competitors like Chivas Regal.
Westlake Lanes : Business Strategy Case AnalysisAkash Behl
Westlake Bowling Lanes has struggled to stay profitable. Shelby Givens, its general manager, has to come up with a growth strategy to catapult Westlake's bottom line that has been in red for quite some time.
The report analyses 4 different alternatives to the current business situation and recommends a feasible solution.
Taco Bell is a challenger brand in the highly competitive quick service restaurant industry, holding only 4.7% market share compared to market leader McDonald's with 22.8% share. As the number one Mexican-style QSR, Taco Bell focuses on positioning itself against larger chains like McDonald's and Subway by targeting millennials with an edgy, youthful brand personality. While competitors emphasize health, consistency, or value, Taco Bell's unique offerings of tacos, burritos, and proprietary items appeal to a demographic seeking inexpensive, late-night meals. To strengthen its brand and grow market share, Taco Bell analyzes points of parity and difference compared to leaders, and seeks opportunities through strategic partnerships
Kraft spent $540 million on domestic ads last year, and Heinz spent more than $40 million. The combined figure is expected to drop—and be spread among fewer agencies—as the conglomerate strives for greater efficiency.
Jungle Bar is a new protein bar infused with crickets that provides sustained energy and nutrition. It is reaching the final stages of its Kickstarter campaign to raise $15,000 for full development and launch. This public relations plan aims to raise awareness of Jungle Bar's health benefits and unique use of insects as a protein source. Key strategies include partnering with fitness centers and athletes to distribute samples, conducting street sampling events in New York City, and leveraging social and traditional media influencers to generate buzz around Jungle Bar's launch. The goal is to help Jungle Bar exceed its Kickstarter goal and introduce more people to the nutritional advantages of entomophagy.
The document discusses Metabical, a new weight loss drug, and provides recommendations around demand forecasting, packaging, pricing strategies, and profitability over the first five years. It suggests that demand forecasting should use a combination of two scenarios. A package size of four weeks is recommended to ensure results within three months without missed doses. Three pricing strategies are outlined between $75-150, recommending $125 for good market penetration, branding, and ROI. The impact of pricing on five-year profitability is also addressed.
This document provides an analysis of potential international expansion opportunities for the fast casual restaurant chain Shake Shack. It evaluates several countries across various criteria to determine the most attractive market. Canada is identified as the top choice based on its thriving economy, high urban population, and the second highest per capita expenditure on burger fast food. The analysis finds that Shake Shack's main competition in the Canadian market would be McDonald's Corporation. It recommends that Shake Shack enter the Canadian market through an exclusive licensing partnership with an international operator.
A solution to the Brannigan Case Study on soups. This presentation outlines the strategy that Brannigan can follow in order to choose from the given four alternatives in the case
This was a final project for IMC 618 - PR Concepts & Strategy. This Public Relations plan spanned 9 weeks and was the final execution for my chosen client, Netflix.
This document provides an overview of a Mexican grill restaurant company. It discusses the company's background and mission to change perceptions of fast food. Financial performance from 2007-2011 is summarized, showing steady revenue and net income growth. Challenges facing the industry are described, including competition and supply chain risks. A competitor analysis compares the Mexican grill chain to similar companies. The document performs internal and external analyses to identify the company's strengths and weaknesses and opportunities and threats in the macro environment. Multi-year strategic objectives and a differentiation-focused business strategy are proposed to continue the company's growth.
PDB acquired Crescent Pure to expand its organic product line. Sarah Ryan must choose a positioning strategy for Crescent Pure's launch in 3 markets. The options are energy drink, sports drink, or organic drink. Consumer research shows perceptions of energy drinks as unhealthy while sports drinks are seen as low-energy. An analysis of the markets finds opportunity in the growing energy drink and organic drink segments. Ryan recommends positioning Crescent Pure as an organic energy drink to leverage its reputation and avoid competition, which is supported by a break-even analysis showing profits will exceed PDB's $750,000 goal.
This document compares McDonald's and Subway by outlining their strengths, weaknesses, opportunities, and threats. McDonald's strengths include its large market share and brand value, while its weaknesses are its unhealthy menu and high employee turnover. Subway's strengths are its "Eat Fresh" slogan, large number of stores, and low startup costs for franchises, though it struggles with franchisee control and employee retention. Both companies face opportunities in new products and delivery but threats from competition, trends toward healthy options, and saturated markets.
This document analyzes the marketing strategies of Chipotle Mexican Grill. It provides an overview of Chipotle, including its founding, revenues, and "food with integrity" approach. It then performs an environmental scan, noting competitive pressures and Chipotle's commitment to local, sustainable ingredients. Comparative analyses of competitors Qdoba and Moe's Southwest Grill are given. Customer profiles examine Chipotle customers demographically, psychographically, geographically, and behaviorally. A SWOT analysis of Chipotle is presented. The marketing mix of product, price, place, and promotion is explored. Future developments around new products, pricing, store growth, and promotional strategies are outlined.
This document outlines a media plan for promoting the launch of a new Five Guys location in San Francisco. It identifies the target audience as James, a 33-year-old male Five Guys fan who recently moved to the area from Virginia. The plan proposes generating excitement through social media and paid partnerships. Key strategies include a promotional partnership with Uber to offer Five Guys delivery in the weeks before opening and sponsored content in local publications. The total proposed budget is $2 million to be spent from June 1 to August 1, 2015, with the heaviest spending in the weeks leading up to the July 1 store opening date.
Toko Bunga Surabaya, Jual Karangan Bunga Surabaya, Jual Bunga Papan Surabaya, Jual Bunga Ucapan Surabaya, Jual Rangkaian Bunga Surabaya, Jual Buket Bunga Surabaya, Bunga Ucapan Selamat, Bunga Ucapan Duka Cita, Bunga Papan Selamat, Bunga Papan Duka Cita
This document provides a marketing proposal for McDonald's in 2015. It includes an agenda, background on McDonald's poor sales performance, a SWOT analysis, and opportunities for growth based on population projections. A competitive analysis of KFC and Burger King is presented. Research insights show consumers perceive McDonald's as unhealthy but still enjoy it. The proposal aims to re-ignite love for the brand by communicating that the food has been refined. A 3-phase communication plan is outlined using Jamie Oliver, digital contests, on-ground events, and emphasizing the satisfaction of "real food". The objectives are to increase sales 2% and change consumer perception of McDonald's.
This is a hypothetical case given by Harvard Business School about Brannigan Foods and the challenges it is currently facing.
In the end, a decision needs to be taken as to what should be the decision of the company.
The case can be found found online.
TruEarth is considering expanding into the $53 billion whole grain refrigerated pizza market but has concerns about viability given health concerns and competition. They conducted market research including 300 mall intercepts and an in-home product test of their basic pizza concept. The research found the concept had purchase intent but identified needed improvements like pricing and crust preferences. Sales volume is estimated at $15 million, above the $12 million needed, so the conclusion is TruEarth should launch the product after addressing identified issues.
Burger King is proposing a digital campaign to increase brand awareness, drive trial, and boost store traffic in Vietnam. The proposal includes the following key elements:
[1] A "Eat Like a King" photo contest on social media where fans can take photos enjoying Burger King in different ways and win weekly free burgers.
[2] A viral video clip promoting the contest and emphasizing that enjoying Burger King can be done in any way.
[3] Integrated online and offline activities such as contests, promotions, and a loyalty program to further engage customers and link online efforts to in-store sales.
The campaign aims to position Burger King as offering an American standard bur
This document summarizes a strategic group analysis of the fast food industry in Sri Lanka. It identifies the major fast food chains operating in the country and analyzes them based on their brand awareness and product portfolio. A strategic group map is presented, showing where chains like McDonald's, KFC, Pizza Hut, and Domino's fall. Issues facing Domino's, the selected company, are discussed as well as potential solutions around expanding products, focusing on competitors and customers, and increasing research and development efforts.
Grab and go trends how to enhance your offer 2017Rachael Sawtell
This document discusses trends impacting grab-and-go food options and how to enhance offerings. It covers key drivers like freshness, speed, and customization. Sandwiches are a key component and trends include international, comfort food, and vegetarian/vegan options. Packaging plays an important role in presentation, branding, and sustainability. Effective labeling informs customers and meets regulations. Environmental challenges include waste diversion and regulations, which compostable packaging can help address. Understanding materials, customer insights, and best practices can help operators get grab-and-go options right.
Grab and go trends: how to enhance your offer (Menu Directions Culinary Works...Rachael Sawtell
As the world gets busier the demand for food on-the-go is set to grow and thrive. This presentation covers everything you need to know about this increasingly important sector; providing key market insight to demonstrate how operators can maximize grab and go opportunities by staying ahead of the trends, right though to packaging material options and waste management issues.
Jungle Bar is a new protein bar infused with crickets that provides sustained energy and nutrition. It is reaching the final stages of its Kickstarter campaign to raise $15,000 for full development and launch. This public relations plan aims to raise awareness of Jungle Bar's health benefits and unique use of insects as a protein source. Key strategies include partnering with fitness centers and athletes to distribute samples, conducting street sampling events in New York City, and leveraging social and traditional media influencers to generate buzz around Jungle Bar's launch. The goal is to help Jungle Bar exceed its Kickstarter goal and introduce more people to the nutritional advantages of entomophagy.
The document discusses Metabical, a new weight loss drug, and provides recommendations around demand forecasting, packaging, pricing strategies, and profitability over the first five years. It suggests that demand forecasting should use a combination of two scenarios. A package size of four weeks is recommended to ensure results within three months without missed doses. Three pricing strategies are outlined between $75-150, recommending $125 for good market penetration, branding, and ROI. The impact of pricing on five-year profitability is also addressed.
This document provides an analysis of potential international expansion opportunities for the fast casual restaurant chain Shake Shack. It evaluates several countries across various criteria to determine the most attractive market. Canada is identified as the top choice based on its thriving economy, high urban population, and the second highest per capita expenditure on burger fast food. The analysis finds that Shake Shack's main competition in the Canadian market would be McDonald's Corporation. It recommends that Shake Shack enter the Canadian market through an exclusive licensing partnership with an international operator.
A solution to the Brannigan Case Study on soups. This presentation outlines the strategy that Brannigan can follow in order to choose from the given four alternatives in the case
This was a final project for IMC 618 - PR Concepts & Strategy. This Public Relations plan spanned 9 weeks and was the final execution for my chosen client, Netflix.
This document provides an overview of a Mexican grill restaurant company. It discusses the company's background and mission to change perceptions of fast food. Financial performance from 2007-2011 is summarized, showing steady revenue and net income growth. Challenges facing the industry are described, including competition and supply chain risks. A competitor analysis compares the Mexican grill chain to similar companies. The document performs internal and external analyses to identify the company's strengths and weaknesses and opportunities and threats in the macro environment. Multi-year strategic objectives and a differentiation-focused business strategy are proposed to continue the company's growth.
PDB acquired Crescent Pure to expand its organic product line. Sarah Ryan must choose a positioning strategy for Crescent Pure's launch in 3 markets. The options are energy drink, sports drink, or organic drink. Consumer research shows perceptions of energy drinks as unhealthy while sports drinks are seen as low-energy. An analysis of the markets finds opportunity in the growing energy drink and organic drink segments. Ryan recommends positioning Crescent Pure as an organic energy drink to leverage its reputation and avoid competition, which is supported by a break-even analysis showing profits will exceed PDB's $750,000 goal.
This document compares McDonald's and Subway by outlining their strengths, weaknesses, opportunities, and threats. McDonald's strengths include its large market share and brand value, while its weaknesses are its unhealthy menu and high employee turnover. Subway's strengths are its "Eat Fresh" slogan, large number of stores, and low startup costs for franchises, though it struggles with franchisee control and employee retention. Both companies face opportunities in new products and delivery but threats from competition, trends toward healthy options, and saturated markets.
This document analyzes the marketing strategies of Chipotle Mexican Grill. It provides an overview of Chipotle, including its founding, revenues, and "food with integrity" approach. It then performs an environmental scan, noting competitive pressures and Chipotle's commitment to local, sustainable ingredients. Comparative analyses of competitors Qdoba and Moe's Southwest Grill are given. Customer profiles examine Chipotle customers demographically, psychographically, geographically, and behaviorally. A SWOT analysis of Chipotle is presented. The marketing mix of product, price, place, and promotion is explored. Future developments around new products, pricing, store growth, and promotional strategies are outlined.
This document outlines a media plan for promoting the launch of a new Five Guys location in San Francisco. It identifies the target audience as James, a 33-year-old male Five Guys fan who recently moved to the area from Virginia. The plan proposes generating excitement through social media and paid partnerships. Key strategies include a promotional partnership with Uber to offer Five Guys delivery in the weeks before opening and sponsored content in local publications. The total proposed budget is $2 million to be spent from June 1 to August 1, 2015, with the heaviest spending in the weeks leading up to the July 1 store opening date.
Toko Bunga Surabaya, Jual Karangan Bunga Surabaya, Jual Bunga Papan Surabaya, Jual Bunga Ucapan Surabaya, Jual Rangkaian Bunga Surabaya, Jual Buket Bunga Surabaya, Bunga Ucapan Selamat, Bunga Ucapan Duka Cita, Bunga Papan Selamat, Bunga Papan Duka Cita
This document provides a marketing proposal for McDonald's in 2015. It includes an agenda, background on McDonald's poor sales performance, a SWOT analysis, and opportunities for growth based on population projections. A competitive analysis of KFC and Burger King is presented. Research insights show consumers perceive McDonald's as unhealthy but still enjoy it. The proposal aims to re-ignite love for the brand by communicating that the food has been refined. A 3-phase communication plan is outlined using Jamie Oliver, digital contests, on-ground events, and emphasizing the satisfaction of "real food". The objectives are to increase sales 2% and change consumer perception of McDonald's.
This is a hypothetical case given by Harvard Business School about Brannigan Foods and the challenges it is currently facing.
In the end, a decision needs to be taken as to what should be the decision of the company.
The case can be found found online.
TruEarth is considering expanding into the $53 billion whole grain refrigerated pizza market but has concerns about viability given health concerns and competition. They conducted market research including 300 mall intercepts and an in-home product test of their basic pizza concept. The research found the concept had purchase intent but identified needed improvements like pricing and crust preferences. Sales volume is estimated at $15 million, above the $12 million needed, so the conclusion is TruEarth should launch the product after addressing identified issues.
Burger King is proposing a digital campaign to increase brand awareness, drive trial, and boost store traffic in Vietnam. The proposal includes the following key elements:
[1] A "Eat Like a King" photo contest on social media where fans can take photos enjoying Burger King in different ways and win weekly free burgers.
[2] A viral video clip promoting the contest and emphasizing that enjoying Burger King can be done in any way.
[3] Integrated online and offline activities such as contests, promotions, and a loyalty program to further engage customers and link online efforts to in-store sales.
The campaign aims to position Burger King as offering an American standard bur
This document summarizes a strategic group analysis of the fast food industry in Sri Lanka. It identifies the major fast food chains operating in the country and analyzes them based on their brand awareness and product portfolio. A strategic group map is presented, showing where chains like McDonald's, KFC, Pizza Hut, and Domino's fall. Issues facing Domino's, the selected company, are discussed as well as potential solutions around expanding products, focusing on competitors and customers, and increasing research and development efforts.
Grab and go trends how to enhance your offer 2017Rachael Sawtell
This document discusses trends impacting grab-and-go food options and how to enhance offerings. It covers key drivers like freshness, speed, and customization. Sandwiches are a key component and trends include international, comfort food, and vegetarian/vegan options. Packaging plays an important role in presentation, branding, and sustainability. Effective labeling informs customers and meets regulations. Environmental challenges include waste diversion and regulations, which compostable packaging can help address. Understanding materials, customer insights, and best practices can help operators get grab-and-go options right.
Grab and go trends: how to enhance your offer (Menu Directions Culinary Works...Rachael Sawtell
As the world gets busier the demand for food on-the-go is set to grow and thrive. This presentation covers everything you need to know about this increasingly important sector; providing key market insight to demonstrate how operators can maximize grab and go opportunities by staying ahead of the trends, right though to packaging material options and waste management issues.
Cookies Stories is a bakery/cafe in Curitiba, Brazil that sells handmade cookies and other baked goods. While successful, the owners want to expand their customer base to be more sustainable and appeal to vegan customers. This trend report identifies three trends that could help: 1) "Go Slow Green" - focusing on using high quality, local ingredients and making the shopping experience more enjoyable and relaxing, 2) "Thinking Green" - promoting sustainability practices like zero waste and using fair trade products to attract customers interested in ethical consumption, and 3) "Visual Food Culture" - leveraging Instagram and influencer marketing to showcase the bakery's aesthetically pleasing foods in order to draw in customers and increase sales.
McDonald's considers introducing healthier menu options in San Francisco. A survey found most respondents prefer fresh, high quality food. A perceptual map showed McDonald's positioned for value but not freshness. When offered 3 new healthy options, less than 60% of respondents would choose McDonald's. Remaining competitive requires improving product quality while maintaining value. Introducing customizable options allows meeting changing tastes while retaining customers.
This business plan proposes an innovative rooftop café and greenhouse located on top of a skyscraper in a busy city. The café aims to provide a tranquil escape for customers to relax amid nature and recharge. Key aspects of the plan include growing produce on-site, serving healthy and organic meals, promoting an eco-friendly image, and targeting urban residents, families, and environmentally conscious customers. Financial projections estimate the café will reach $2.3 million in annual sales by the end of the first year.
The document discusses the benefits of home cooking and eating, including saving money, having control over healthy ingredients, and increasing social bonding. It then describes SaluTable, an e-commerce platform that connects home cooks interested in sharing healthy meals (food hosts) with people seeking healthy nutrition options (food guests). Food hosts list meal events on the platform and SaluTable manages transactions, providing matchmaking services and retaining a percentage of sales. The platform aims to promote social experiences around home cooking of healthy foods while providing a profitable service for food hosts and healthy dining options for food guests.
We conducted qualitative and quantitative surveys about Subway's brand image and loyalty in Pakistan and analyzed the collected data.
And then designed the Mental Association Map & Customer-Based Brand Equity (CBBE) Model to show the brand's success and customers' attitudes and devised tactical recommendations for the future.
For 2009, Pavone creating a food trends presentation based on research we conducted with our contacts throughout the industry. This is that specific presentation. If you are interested in seeing our 2010 Food Trends presentation, please contact us.
This document is a 2015 business proposal from Taco Bell to introduce gluten-free products. It outlines the opportunity in the growing gluten-free trend and Taco Bell's strategy to capitalize on it. The proposal discusses conducting market research on customer demand for gluten-free options and analyzing the costs and potential sales of offering gluten-free tortilla chips and tortillas. It presents projections that gluten-free sales in the US will increase 61% by 2017 and considers strategies and a schedule for adopting and evaluating a gluten-free product line.
McDonald's is the world's largest chain of hamburger fast food restaurants serving 68 million customers daily. It started in 1940 as a barbecue restaurant operated by Richard and Maurice McDonald in California. Ray Kroc joined as a franchise agent in 1955 and later bought the chain, growing it to over 35,000 outlets globally that generate $27.5 billion annually. While mainly selling burgers, fries, and drinks, McDonald's also has some country-specific menus and is recognized worldwide by its golden arches logo and "I'm lovin' it" slogan. Customer surveys found McDonald's is seen as a fun, convenient place to get a quick, affordable bite to eat with friends and family.
Presentation on "Customer perception towards fast food chains in India - A study on Mcdonalds, Dominos and Subway.
This was undertaken to find out what is the perception of a consumer before he chooses to have Fast Food in the Fast food giants.
Africa is a land of opportunities, with a potential for unprecedented growth. While the extraordinarily levels of ethnic, cultural and behavioural diversity are an asset, they are also an obstacle for businesses to overcome.
Add to this, the new age culture, influenced by the ever-connected digital world. It’s clearly not easy for any business trying to make inroads into upcoming and established African economies.
While the solution is obvious enough, understanding the thought processes of the diverse consumers across African nations is easier said than done – but not impossible!
We present a novel way for marketers and researchers to get closer to decision makers and consumers of products and services by employing key factors driving the digital madness – the INTERNET, SMARTPHONES, COMMUNICATION PLATFORMS, and the consumers’ natural urge to share and communicate with others.
Sweetgreen is a fast casual salad restaurant founded in 2007 in Washington D.C. that is expanding to London. The summary outlines Sweetgreen's background, target audience, promotional strategy, and schedule. The target audience is working professionals in London ages 25-45 who value health, sustainability and convenience. The promotional strategy utilizes social media, mobile apps, ads on buses and the tube to increase brand awareness and loyalty. The schedule runs promotions from March to September 2016 to achieve objectives of social media followers and mobile app downloads.
This document provides background information on Blue Apron, including its meal plans, target audiences, and communication objectives. Blue Apron aims to increase sales of its family plan and raise awareness among young parents through a campaign targeting millennial mothers. The strategy involves using mommy blogs, Instagram, Facebook, farmer's markets, podcasts, and public transit ads to showcase Blue Apron as providing convenience while fostering family time and quality cooking. The budget allocates most funds to public transit and Buzzfeed advertising.
This document outlines an IMC plan for Sweet Life Patisserie bakery to target consumers with alternative diet needs. The plan proposes holding a sponsored cooking class event called "Dessert is No Longer Exclusive" to promote Sweet Life's gluten-free and vegan products. The event aims to increase awareness of these alternative products and sales by 10% by the end of 2016. The plan analyzes Sweet Life's current marketing environment and IMC tools, and recommends adding new tools like flyers, coupons and sampling to promote the event. A detailed budget and measurements are provided to track the success of the campaign.
CONSUMER PERCEPTION TOWARDS FAST FOOD INDUSTRYAnil Bharti
The document discusses factors affecting young Indian consumers' choices of fast food outlets. It finds that young Indians visit fast food outlets for fun and because of their quick service. It then provides background on fast food and discusses how the fast food industry has grown in India with changing lifestyles. The objective is to determine what influences consumers' brand and outlet choices as well as their consumption patterns and perceptions of quality, taste, and nutrition.
Case study - Spinneys: a supermarket for everyone?Zin Nii
1) The document discusses Spinneys, a supermarket chain in the Middle East. It outlines how the diversity of Dubai's population in terms of gender, age, ethnicity, and income can influence Spinneys' marketing strategy.
2) It then examines how people's lifestyles influence consumption behavior towards organic products. Key lifestyle factors discussed are values, social class, age, culture, and household.
3) The document suggests the Roy Morgan lifestyle measurement system would be most suitable for Spinneys in the UAE. This system segments populations based on attitudes, allowing Spinneys to modify its marketing strategy to appeal to different groups.
Unlock the secrets to enhancing your digital presence with our masterclass on mastering online visibility. Learn actionable strategies to boost your brand, optimize your social media, and leverage SEO. Transform your online footprint into a powerful tool for growth and engagement.
Key Takeaways:
1. Effective techniques to increase your brand's visibility across various online platforms.
2. Strategies for optimizing social media profiles and content to maximize reach and engagement.
3. Insights into leveraging SEO best practices to improve search engine rankings and drive organic traffic.
Customer Experience is not only for B2C and big box brands. Embark on a transformative journey into the realm of B2B customer experience with our masterclass. In this dynamic session, we'll delve into the intricacies of designing and implementing seamless customer journeys that leave a lasting impression. Explore proven strategies and best practices tailored specifically for the B2B landscape, learning how to navigate complex decision-making processes and cultivate meaningful relationships with clients. From initial engagement to post-sale support, discover how to optimize every touchpoint to deliver exceptional experiences that drive loyalty and revenue growth. Join us and unlock the keys to unparalleled success in the B2B arena.
Key Takeaways:
1. Identify your customer journey and growth areas
2. Build a three-step customer experience strategy
3. Put your CX data to use and drive action in your organization
Are you struggling to differentiate yourself in a saturated market? Do you find it challenging to attract and retain buyers? Learn how to effectively communicate your expertise using a Free Book Funnel designed to address these challenges and attract premium clients. This session will explore how a well-crafted book can be your most effective marketing tool, enhancing your credibility while significantly increasing your leads and sales while decreasing overall lead cost. Unpacking practical steps to create a magnetic book funnel that not only draws in your ideal customers, but also keeps them engaged. Break through the noise in the marketing world and leave with a blueprint that will transform your sales strategy.
Did you know that while 50% of content on the internet is in English, English only makes up 26% of the world’s spoken language? And yet 87% of customers won’t buy from an English only website.
Uncover the immense potential of communicating with customers in their own language and learn how translation holds the key to unlocking global growth. Join Smartling CEO, Bryan Murphy, as he reveals how translation software can streamline the translation process and seamlessly integrate into your martech stack for optimal efficiency. And that's not all – he’ll also share some inspiring success stories and practical tips that will turbocharge your multilingual marketing efforts!
Key takeaways:
1. The growth potential of reaching customers in their native language
2. Tips to streamline translation with software and integrations to your tech stack
3. Success stories from companies that have increased lead generation, doubled revenue, and more with translation
From Hope to Despair The Top 10 Reasons Businesses Ditch SEO Tactics.pptxBoston SEO Services
From Hope to Despair: The Top 10 Reasons Businesses Ditch SEO Tactics
Are you tired of seeing your business's online visibility plummet from hope to despair? When it comes to SEO tactics, many businesses find themselves grappling with challenges that lead them to abandon their strategies altogether. In a digital landscape that's constantly evolving, staying on top of SEO best practices is crucial to maintaining a competitive edge.
In this blog, we delve deep into the top 10 reasons why businesses ditch SEO tactics, uncovering the pain points that may resonate with you:
1. Algorithm Changes: The ever-changing algorithms can leave businesses feeling like they're chasing a moving target. Search engines like Google frequently update their algorithms to improve user experience and provide more relevant search results. However, these updates can significantly impact your website's visibility and ranking if you're not prepared.
2. Lack of Results: Investing time and resources without seeing tangible results can be disheartening. The absence of immediate results often leads businesses to lose faith in their SEO strategies. It's important to remember that SEO is a long-term game that requires patience and consistent effort.
3. Technical Challenges: From site speed issues to complex metadata implementation, technical hurdles can be daunting. Overcoming these challenges is crucial for SEO success, as technical issues can hinder your website's performance and user experience.
4. Keyword Competition: Fierce competition for top keywords can make it hard to rank effectively. Businesses often struggle to find the right balance between targeting high-traffic keywords and finding less competitive, niche keywords that can still drive significant traffic.
5. Lack of Understanding of SEO Basics: Many businesses dive into the complex world of SEO without fully grasping the fundamental principles. This lack of understanding can lead to several issues:
Keyword Awareness: Failing to recognize the importance of keyword research and targeting the right keywords in content.
On-Page Optimization: Ignorance regarding crucial on-page elements such as meta tags, headers, and content structure.
Technical SEO Best Practices: Overlooking essential aspects like site speed, mobile responsiveness, and crawlability.
Backlinks: Not understanding the value of high-quality backlinks from reputable sources.
Analytics: Failing to track and analyze data prevents businesses from optimizing their SEO efforts effectively.
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Mastering Local SEO for Service Businesses in the AI Era"" is tailored specifically for local service providers like plumbers, dentists, and others seeking to dominate their local search landscape. This session delves into leveraging AI advancements to enhance your online visibility and search rankings through the Content Factory model, designed for creating high-impact, SEO-driven content. Discover the Dollar-a-Day advertising strategy, a cost-effective approach to boost your local SEO efforts and attract more customers with minimal investment. Gain practical insights on optimizing your online presence to meet the specific needs of local service seekers, ensuring your business not only appears but stands out in local searches. This concise, action-oriented workshop is your roadmap to navigating the complexities of digital marketing in the AI age, driving more leads, conversions, and ultimately, success for your local service business.
Key Takeaways:
Embrace AI for Local SEO: Learn to harness the power of AI technologies to optimize your website and content for local search. Understand the pivotal role AI plays in analyzing search trends and consumer behavior, enabling you to tailor your SEO strategies to meet the specific demands of your target local audience. Leverage the Content Factory Model: Discover the step-by-step process of creating SEO-optimized content at scale. This approach ensures a steady stream of high-quality content that engages local customers and boosts your search rankings. Get an action guide on implementing this model, complete with templates and scheduling strategies to maintain a consistent online presence. Maximize ROI with Dollar-a-Day Advertising: Dive into the cost-effective Dollar-a-Day advertising strategy that amplifies your visibility in local searches without breaking the bank. Learn how to strategically allocate your budget across platforms to target potential local customers effectively. The session includes an action guide on setting up, monitoring, and optimizing your ad campaigns to ensure maximum impact with minimal investment.
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As 2023 proved, the next few years may be shaped by market volatility and artificial intelligence services such as OpenAI's ChatGPT and Perplexity.ai. Your brand will increasingly compete for attention with Google, Apple, OpenAI, and Amazon, and customers will expect a hyper-relevant and individualized experience from every business at any moment. New state-legislated data privacy laws and several FTC rules may challenge marketers to deliver contextually relevant customer experiences, much less reach unknown prospective buyers. Are you ready?Let's discuss the critical need for data governance and applied AI for your business rather than relying on public AI models. As AI permeates society and all industries, learn how to be future-ready, compliant, and confidentlyscaling growth.
Key Takeaways:
Primary Learning Objective
1: Grasp when artificial general intelligence (""AGI"") will arrive, and how your brand can navigate the consequences. Primary Learning Objective
2: Gain an accurate analysis of the continuously developing customer journey and business intelligence. Primary Learning Objective
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Trust Element Assessment: How Your Online Presence Affects Outbound Lead Gene...Martal Group
Learn how your business's online presence affects outbound lead generation and what you can do to improve it with a complimentary 13-Point Trust Element Assessment.
Build marketing products across the customer journey to grow your business and build a relationship with your customer. For example you can build graders, calculators, quizzes, recommendations, chatbots or AR apps. Things like Hubspot's free marketing grader, Moz's site analyzer, VenturePact's mobile app cost calculator, new york times's dialect quiz, Ikea's AR app, L'Oreal's AR app and Nike's fitness apps. All of these examples are free tools that help drive engagement with your brand, build an audience and generate leads for your core business by adding value to a customer during a micro-moment.
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Learn how to use specific GPTs to help you Learn how to build your own marketing tools
Generate marketing ideas for your business How to think through and use AI in marketing
How AI changes the marketing game
In this dynamic session titled "Future-Proof Like Beyoncé: Syncing Email and Social Media for Iconic Brand Longevity," Carlos Gil, U.S. Brand Evangelist for GetResponse, unveils how to safeguard and elevate your digital marketing strategy. Explore how integrating email marketing with social media can not only increase your brand's reach but also secure its future in the ever-changing digital landscape. Carlos will share invaluable insights on developing a robust email list, leveraging data integration for targeted campaigns, and implementing AI tools to enhance cross-platform engagement. Attendees will learn how to maintain a consistent brand voice across all channels and adapt to platform changes proactively. This session is essential for marketers aiming to diversify their online presence and minimize dependence on any single platform. Join Carlos to discover how to turn social media followers into loyal email subscribers and ultimately, drive sustainable growth and revenue for your brand. By harnessing the best practices and innovative strategies discussed, you will be equipped to navigate the challenges of the digital age, ensuring your brand remains relevant and resonant with your audience, no matter the platform. Don’t miss this opportunity to transform your approach and achieve iconic brand longevity akin to Beyoncé's enduring influence in the entertainment industry.
Key Takeaways:
Integration of Email and Social Media: Understanding how to seamlessly integrate email marketing with social media efforts to expand reach and reinforce brand presence. Building a Robust Email List: Strategies for developing a strong email list that provides a direct line of communication to your audience, independent of social media algorithms. Data Integration for Targeted Campaigns: Leveraging combined data from email and social media to create personalized, targeted marketing campaigns that resonate with the audience. Utilization of AI Tools: Implementing AI and automation tools to enhance efficiency and effectiveness across marketing channels. Consistent Brand Voice Across Platforms: Maintaining a unified brand voice and message across all digital platforms to strengthen brand identity and user trust. Proactive Adaptation to Platform Changes: Staying ahead of social media platform changes and algorithm updates to keep engagement high and interactions meaningful. Conversion of Social Followers to Email Subscribers: Techniques to encourage social media followers to subscribe to email, ensuring a direct and consistent connection. Sustainable Growth and Minimized Platform Dependence: Strategies to diversify digital presence and reduce reliance on any single social media platform, thereby mitigating risks associated with platform volatility.
From Subreddits To Search: Maximizing Your Brand's Impact On RedditSearch Engine Journal
The search landscape is undergoing a seismic shift, and Reddit is at the epicenter. Google's Helpful Content Update and its $60 million deal with Reddit, coupled with OpenAI's partnership, have catapulted Reddit's real-time content to unprecedented heights.
Check out this insightful webinar exploring the newfound importance of Reddit in the digital marketing landscape. Learn how these changes make Reddit an essential platform for getting your brand and content in front of evolving search audiences.
You’ll hear:
- The evolution of Reddit as a major influencer on SERPS over the years.
- The impact of recent changes and partnerships on Reddit’s place in search.
- A comprehensive look at Reddit, how it works, and how to approach it.
- Unique engagement opportunities presented by Reddit.
With Brent Csutoras, a Reddit expert with over 18 years of experience on the platform, we’ll delve into the intricacies of Reddit's communities, known as Subreddits, and how to leverage their power without compromising authenticity or violating community guidelines in the age of AI-driven search experiences.
Don't miss this opportunity to stay ahead of the curve and leverage Reddit for your brand's success.
Dive deep into the cutting-edge strategies we're employing to revolutionize our web presence in the age of AI-driven search. As Gen Z reshapes the digital realm, discover how we can bridge the generational divide. Unlock the synergistic power of PPC, social media, and SEO, driving unparalleled revenues for our projects.
Capstone Project: Luxury Handloom Saree Brand
As part of my college project, I applied my learning in brand strategy to create a comprehensive project for a luxury handloom saree brand. Key aspects of this project included:
- *Competitor Analysis:* Conducted in-depth competitor analysis to identify market position and differentiation opportunities.
- *Target Audience:* Defined and segmented the target audience to tailor brand messages effectively.
- *Brand Strategy:* Developed a detailed brand strategy to enhance market presence and appeal.
- *Brand Perception:* Analyzed and shaped the brand perception to align with luxury and heritage values.
- *Brand Ladder:* Created a brand ladder to outline the brand's core values, benefits, and attributes.
- *Brand Architecture:* Established a cohesive brand architecture to ensure consistency across all brand touchpoints.
This project helped me gain practical experience in brand strategy, from research and analysis to strategic planning and implementation.
The digital marketing industry is changing faster than ever and those who don’t adapt with the times are losing market share. Where should marketers be focusing their efforts? What strategies are the experts seeing get the best results? Get up-to-speed with the latest industry insights, trends and predictions for the future in this panel discussion with some leading digital marketing experts.
Mastering Local SEO for Service Businesses in the AI Era"" is tailored specifically for local service providers like plumbers, dentists, and others seeking to dominate their local search landscape. This session delves into leveraging AI advancements to enhance your online visibility and search rankings through the Content Factory model, designed for creating high-impact, SEO-driven content. Discover the Dollar-a-Day advertising strategy, a cost-effective approach to boost your local SEO efforts and attract more customers with minimal investment. Gain practical insights on optimizing your online presence to meet the specific needs of local service seekers, ensuring your business not only appears but stands out in local searches. This concise, action-oriented workshop is your roadmap to navigating the complexities of digital marketing in the AI age, driving more leads, conversions, and ultimately, success for your local service business.
Key Takeaways:
Embrace AI for Local SEO: Learn to harness the power of AI technologies to optimize your website and content for local search. Understand the pivotal role AI plays in analyzing search trends and consumer behavior, enabling you to tailor your SEO strategies to meet the specific demands of your target local audience. Leverage the Content Factory Model: Discover the step-by-step process of creating SEO-optimized content at scale. This approach ensures a steady stream of high-quality content that engages local customers and boosts your search rankings. Get an action guide on implementing this model, complete with templates and scheduling strategies to maintain a consistent online presence. Maximize ROI with Dollar-a-Day Advertising: Dive into the cost-effective Dollar-a-Day advertising strategy that amplifies your visibility in local searches without breaking the bank. Learn how to strategically allocate your budget across platforms to target potential local customers effectively. The session includes an action guide on setting up, monitoring, and optimizing your ad campaigns to ensure maximum impact with minimal investment.
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We explore how B2B marketers can impress the board by measuring their PR and marketing campaigns successfully, and explore 5 metrics that will get you promoted, and 3 that will get your fired.
We cover:
-Meaningless marketing metrics
-The difference between attribution and incrementality
-The importance of the customer journey
-Why you should care about prospects that are in market
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The advent of AI offers marketers unprecedented opportunities to craft personalized and engaging customer experiences, evolving customer engagements from one-sided conversations to interactive dialogues. By leveraging AI, companies can now engage in meaningful dialogues with customers, gaining deep insights into their preferences and delivering customized solutions.
Susan will present case studies illustrating AI's application in enhancing customer interactions across diverse sectors. She'll cover a range of AI tools, including chatbots, voice assistants, predictive analytics, and conversational marketing, demonstrating how these technologies can be woven into marketing strategies to foster personalized customer connections.
Participants will learn about the advantages and hurdles of integrating AI in marketing initiatives, along with actionable advice on starting this transformation. They will understand how AI can automate mundane tasks, refine customer data analysis, and offer personalized experiences on a large scale.
Attendees will come away with an understanding of AI's potential to redefine marketing, equipped with the knowledge and tactics to leverage AI in staying competitive. The talk aims to motivate professionals to adopt AI in enhancing their CX, driving greater customer engagement, loyalty, and business success.
2. Table of contents
1. Introduction
2. Methodology
3. The Consumer and the Category
4. Trends Affecting the Category
5. Key Findings About Shake Shack
6. Shake Shack
a. Web Press
b. Social Media
c. Voices From Consumers
d. Major Competitors
7. Perceptual Map
8. Opportunities and Challenges
9. Brand Vision Statement
10. Creative Brief
11. Bibliography
12. Appendix
3. Introduction
Shake Shack, beginning as chicago-
style hot dog stand in Madison Square
Park in New York in 2001, opened its
first permanent store in 2004. It made
its initial public offering on Wall Street
in January 2015. As a fast-casual
restaurant that sells higher quality food
at higher prices, the burger chain is
famous for its ShackBurger, with 100%
all-natural Angus beef patty, as well as
frozen custard, and crinkle-cut fries.1
4. Methodology
Primary Secondary
In-store observations
● Saturday, November 21, 2015. 11am-12pm
● Thursday, December 3, 2015. 3:30pm-6:30pm
Focus group discussions
(All conducted on Friday, December 4, 2015)
● Users - 4 females and 2 males
● Non-users - 3 females and 1 male
1-on-1 interview
● Friday, December 4, 2015
● Male, 23, BU SMG student
Brand Audit
● Shake Shack website
● Shake Shack Facebook, Twitter, Instagram
● Web Press
● Mintel
● MRI+
● Competitive analysis
Trends research
● Mintel
● Adweek
● AdAge
● JWT Trendwatching
5. ➢ Fast casual restaurants
○ A hybrid section of fast food and casual dining restaurants.
○ Emerged during the last 20 years.
○ Upgraded services and nicer dining environments along with better quality foods.2
○ Originally only bigger and better quality burgers in this category, but now bakery cafes and delis, Mexican and
Asian cuisines, and pizzas have joined.3
○ Offers the promise of fresher food that is prepared more on-site, that is sourced more sustainably.4
○ The fast casual model is particularly appealing to Millennials who tend to care less about price than about
ethics.5
➢ Located in urban and suburban settings within certain geographic area
○ Many fast casuals do not participate in nationwide advertising except some fast casual giants.6
➢ Fast casuals are growing in popularity
○ Better quality foods and environments have made fast casuals the only segment of the restaurant industry
that has a steady year-by-year growth since 2009, with a peak up to 8 percent in 2013.7
The Consumer and the Category
6. Target Audience of the Category
● Fast casuals tend to attract more millennials than other demographics.8
○
More than half of fast casual consumers are millennials ranging from financially dependent teens to married
homeowners with children.
● Value freshness and nutritional ingredients 9
● Increased fast casual usage and on-the-go snacking 10
● Most of them are in middle-class, who value variety, speed, and customization 11
● LTOs (Limited-Time Offers) , and group deals 12
● Mobile and online tools 13
● Value corporate social responsibility (CSR) of fast casuals 14
○ “Restaurant’s responsibility to make ethical choices, even if it will not make as much money doing so.”
○ Appeal to restaurants that focus on charities, causes, and other initiatives.
○ Fast casuals should also promote these initiatives in easy-to-access places that young consumers frequent,
such as their website, mobile application, and social media sites.
7. ➢ Fast-Laning
○ Focus group respondents indicated their impatience in waiting in lines. They prefer to stay away from crowded restaurants.15
➢ 95% of people find food safety the most important factor to dine at fast casuals.16
➢ As consumers are more aware of their health, 72% of people are now demanding the nutritional information, especially gluten free option
in fast casuals’ menus.17
➢ Consumers increasingly appreciate local sourcing
○ It indicates that restaurants are not only providing fresher and nutritious ingredients, but also supporting local farmers and
community.18
➢ While the higher quality of foods meet consumers’ expectations, consumers are more likely to accept relatively higher price in fast
casuals compared to other types of restaurants.19
➢ BOGO (Buy One Get One Free) deals, printed coupons, and daily special pricing
○ These deals will be more likely to attract consumers to fast casual restaurants when they decide where to eat.20
○ 7 out of 9 focus group respondents indicated that they are more likely to go to fast casuals with coupons.21
➢ Foodie Movement
○ The food photography on social media is on the rise, especially with Millennials who are interested in the taste and aesthetics
of the food they eat.22
➢ Currencies of Change
○ People want to be a part of a positive social movement but would also like to be rewarded for their good deeds.23
Trends Affecting the Category
8. ➢ Consumers value the variety and freshness of the food and the convenience of ordering.24
○ Finding the balance between cost and quality, fast casual consumers also consider affordability.
○ 77% of them do not mind waiting in a long line for high quality food, and 47% are willing to pay for premium toppings
○ 67% would order healthier yet cheaper food.22
○ 71% are interested in healthier substitutes for sides at no additional cost, such as healthier fries and smoothies.
➢ Natural and minimally processed foods 25
○ Many limited service restaurants begin to offer food that is raised and prepared naturally.
➢ Customization through selections of toppings, sauce and combo items suffices the need for variety.26
○ 78% agree that the freedom to customize their food encourages them to try new menu items.
○ 82% like to choose their own toppings and 55% their own sauces.
➢ 54% of the consumers want the restaurants to make traditional or signature items with ethnic or regional twist.27
➢ An enjoyable experience in the restaurant is desired.28
○ 56% of people who visit limited service restaurants like to consume orders in the restaurant. Many restaurants offer pleasing
atmosphere, theater, and even interaction to create a better in-store experience.28
➢ Technology-driven ordering 29
○ While only a few of fast casual restaurants are experimenting this service, a number of them have already incorporated
technology to help customers order in store.
○ Some have begun to add in-store tablets as well as mobile apps not only to help customers place orders more
efficiently, but also to collect market data.
Trends Affecting the Category
9. Internal intelligence 30
“Great company that acknowledges your work ethics, they pay attention to their employees and want to see them succeed and be better.”
By former supervisor/trainer from Manhattan, NY
“This was definitely a fun environment. My co-workers became my family, and our guests were our priority. The benefits were also great.
I would love to work here again.”
By former employee from New York, NY
“Great customers great staff, long hours, 60% off on the food which is great because they have great burgers. I enjoy working here the
atmosphere is a positive one and not all jobs are like that.”
By current employee from Cambridge, MA
Mostly mentioned pros – 60% off food, great employee benefits, cool atmosphere
Mostly mentioned cons – long shifts, short breaks, poor management
Community Efforts - “Stand For Something Good”
No Kid Hungry Organization Support 31
Local Charities. E.g. The Youth Link 32
Sustainability: Recyclable packaging keeping it eco-friendly 33
Focus group discussion 34
”The atmosphere is laid-back and makes me comfortable”
“The quality of the food is better than other restaurants”
“I care about eco-friendliness and sustainability, and so does Shake Shack”
Key Findings about Shake Shack
10. “Shack, Born in a Park, Is Going
Public With Big Dreams” by
Michael Merced and Kim Severson, January
29, 2015
● Highlighting the financial
success of Shake Shack
● Will begin trading on the
New York Stock Exchange
with a valuation of about
$745 million
● Will increase Danny
Meyer’s, the CEO, net
worth by about $155
million
Shake Shack: Web Press
“Shake Shack invites NYC’s top-
chefs for five days of gourmet-
burgers” June 3, 2014
● Shake Shack’s effort in
executing creative events
● To celebrate Shake Shack’s
10 year anniversary, Shake
Shack recruited five chefs to
create five special edition
burgers at Madison Park
Avenue location.
“I tried Shake Shack and In-N-Out
side by side, - and it’s clear which
one is better” By Dennis Green,
September 2, 2015
● Shake Shack being a tourists
must-go spot in east coast
● An endless debate between
East and West
● East coast won
“Shake Shack is shaking up wages
for US fast food workers” by Kim
Gittleson, January 30, 2015
● Spotlighting Shake Shack’s
better treatment of
employees
● Shake Shack pays
significantly higher wages
than the New York State
minimum wage to its
employees
● Shake Shack believes that
better services come from
better-qualified employees
11. ● Frequent posts everyday (3 posts
at most)
● Not much interaction
● Many likes on the page (158,831
people liked Shake Shack) but not
on each post (10-400 likes)
● Frequent posts (almost everyday,
more posts than Facebook per day)
● Less interaction than Facebook
(very low)
● 48.8k followers
● Most Frequent posts everyday
(similar frequency with Twitter but
every day)
● Most interaction than any other
social media
● At least over 1k likes (range
between 1k and 5k)
● 222k followers
● Hashtags: #shakeshack,
#shakeshackburger,
#shackshack/city,
#shakeshacklove, #shackmeetup,
#shakeshacking,
#shakeshackisbetter, #shackfan
Shake Shack: Social Media
14. Y-Axis:
Quality encompasses the
taste, freshness, and ingredients of
the food.
X-Axis:
Price denotes an average cost
of a meal in each restaurant, which
includes a main item (e.g. burger,
burrito, and sandwich), a side (e.g.
fries), and a drink.
* This map is based on relative values.
Perceptual Map
High PriceLow Price
High Quality
Low Quality
15. Challenges
➢ Low brand awareness among non-users
○ Non-user respondents associated Shake Shack with “seafood,” “California,” and “beach,” instead of a burger restaurant.35
➢ A blurred borderline between fast food and fast casual food
○ Both users and non-users claimed that “burgers are burgers” even though fast casual have better quality. 36
○ It has become harder to distinguish fast casual food and fast food as more fast food restaurants are making their ambience
more similar to fast casuals.37
➢ Proximity
○ Customers are less likely to go to Shake Shack for the sole purpose of in-store dining, since Shake Shack does not own as many
sites as other fast casual restaurants.38
○ Shake Shack has not capitalized on its mobile app, which does not offer an ordering feature.39
➢ Price increase starting in January 2016 40
○ Since Shake Shack’s current price is higher than the average price of the fast casual restaurants, it may lose customers.
➢ Low recognition in Shake Shack’s sustainability and community efforts 41
○ As many fast casuals participate in sustainable movement, such as using recyclable packages, Shake Shack does not stand out
as a distinct eco-friendly restaurant chain.
○ Except heavy users of Shake Shack, consumers do not know that Shake Shack participates in community supporting activities.
e.g. No Kid Hungry Movement
16. ➢ Incorporate technology reflecting “fast-laning“ trend, as it inspires many of its competitors.
○ Installing tablets in stores
■ Ordering from tablets considerably shortens long lines
■ For health-conscious consumers, nutritional value listed on the tablet will provide a better experience.
○ Shake Shack mobile app
■ Much developed than the current app, an updated version will feature rapid pick-ups, ordering from a table, and delivery
options.
■ A majority of focus group respondents indicated that takeouts are their go-to option.
➢ As a reflection of both the “foodie movement” and “currencies of change” trends, where consumers post pictures of what they eat and
start a movement (i.e Ice Bucket Challenge), Shake Shack should:
○ Increase consumers’ awareness of its eco-friendly and CSR activities by starting a social media campaign with
#ShacktheWorld, along with a short description of how they stand for something good by:
■ Inviting consumers to post pictures of themselves eating Shake Shack.
■ Offering consumers BOGO as rewards.
➢ Following the trend of “customization,” Shake Shack should offer more customizable
choices that cater to the different needs of people.
○ Vegetarian options: lettuce wraps, salad-style burgers
○ Gluten-free, non-GMO options
Opportunities
17. Core Identity
● Brand Soul: Fine casual dining chain offering premium fast-food that sponsors local charities.
● Brand Values: Natural ingredients, excellent taste, humanitarian.
● Point of Difference: Giving back to the community. This is very important in the consumer’s mind because they want to take part of a
bigger movement that leads to positive change while simply enjoying a burger.
Extended Identity
● Personality: Shake Shack is the cool friend who is up-to-date with current trends. He is a recent college graduate. He values
efficiency. He pays attention to what he eats, and where the ingredients are from. During the weekends, he is
involved in community service.
● Brand Positioning: Engaged fast casual restaurant.
Consumer Relationship
● Functional Benefits: Consumers get tastier and healthier burgers than other fast casual restaurants.
● Emotional Benefits: Consumers feel good about themselves because the food they purchase contribute to the local community.
● Consumer/Brand Relationship: The friend who will always make you feel good.
Rationale Shake Shack sets itself apart from other fast casual restaurants not only by its superior taste and quality, but
also by its commitment in all of their locations to contribute to the local community. These two differentiating
factors of Shake Shack resonated with the focus group respondents.
Brand Vision Statement
18. Creative Brief
Business challenge A blurred borderline between fast food and fast-casual food.
Communications objectives To combat the perception that “burgers are burgers.”
To emphasize Shake Shack’s CSR activities.
Brand essence Fine casual dining chain offering premium fast-food that sponsors local charities.
Target audience Urban health-conscious Millennials who have active lifestyles, interested in food, and have
at least three social media accounts.
Key insight The idea that Shake Shack offers better burgers is not a decisive purchase motivating
factor; by emphasizing the social engagement of Shake Shack, people will have more
incentive to visit the store.
The Big Idea Make Your Cheat Day Worthwhile
Motivating support Consumers focus more on nutrition facts rather than really enjoying the food; everyone
needs a break from calculating calories.
Consumers want to take part of a social movement that leads to good actions.
High quality ingredients + active community service engagement = better lifestyle
Current and desired responses From : “Burgers are burgers”
To: “Not all burgers are the same. Shake Shack burgers are more than just burgers.”
Execution considerations Out of Home (OOH), Social media campaign, Youtube Ad
20. 1. CNN Money
2. Restaurant Business
3. Mintel
4. BBC
5. Ibid
6. Tribune Business News
7. Ibid
8. Restaurant Development + Design
9. Mintel
10. Ibid
11. Ibid
12. Ibid
13. Ibid
14. Ibid
15. Focus Group
16. Mintel
17. Ibid
18. Ibid
19. Tribune Business New
20. Mintel
Index
21. Focus group
22. Mintel
23. JWT
24. Mintel
25. Mintel
26. Ibid
27. Ibid
28. Ibid
29. Ibid
30. Indeed
31. No Kid Hungry
32. Shake Shack
33. Focus Group
34. Ibid
35. Ibid
36. Ibid
37. Mintel
38. Focus Group
39. Shake Shack
40. Eater
41. Focus Group
21. Bryant, Caleb. “Innovation on the Menu.” Mintel Oxygen. October, 2015. Accessed December 5, 2015.
Casper, Carol. “Fast-Casual.” Restaurant Business. December 1, 1997. Accessed December 5, 2015.
De La Merced, Michael J. and Kim Severson. “Shake Shack, Born in a Park, Is Going Public With Big Dreams.” New York Times. January 29, 2015. Accessed
December 5, 2015.
Deven. “Boloco vs. Chipotle.” Uncommon Discussion. July 2, 2012. Accessed December 5, 2015.
Dwyer, Lexi, and Alessandra Bulow. “The end of tipping? What Danny Meyer's no-tipping policy really means.” Today Food. October 14, 2015. Accessed
December 5, 2015.
Facebook. Accessed December 5, 2015.
Fast Food Menu Prices. Accessed December 5, 2015.
Filloon, Whitney. “Shake Shack Is Hiking Menu Prices to Support Higher Wages.” Eater. November 12, 2015. Accessed December 5, 2015.
Fox Sports. “The Audible: Let's settle this once and for all: In-N-Out or Shake Shack?.” September 3, 2015. Accessed December 5, 2015.
Gallo-Torres, Julia. “Healthy Dining Trends.” Mintel Oxygen. July, 2015. Accessed December 5, 2015.
Galarza, Daniela. “Shake Shack Has Never Been Hotter; The Fashion Police Found Mario Batali.” Eater. November 6, 2015. Accessed December 5, 2015.
Garman, Valerie. “Fast Growth in ‘Fast-Casual’ Food.” Tribune Business News. January 08, 2014. Accessed December 5, 2015.
Gittleson, Kim. “Shake Shack is shaking up wages for US fast-food workers.” BBC News. January 30, 2015. Accessed December 5, 2015.
Goldberg, Elyssa. “This Cheeseburger Is Made With Vegetable Scraps.” Bon Appetit. May 28, 2015. Accessed December 5, 2015.
Green, Dennis. “I tried Shake Shack and In-N-Out side by side — and it's clear which one is better.” Business Insider. September 2, 2015. Accessed
December 5. 2015.
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23. Appendix A: Exploratory in-store observation
Seasonal interior design consistent throughout the store
The attention to detail,
even on buzzers
Seasonal menu Christmas tree on the
counter
24. Appendix A: Exploratory in-store observation
Every table is engraved with the
inscription: “Handcrafted in Brooklyn,
NY. This surface was once part of a
bowling lane.”
“Recycle” signs visible
near the trash
Shake Shack’s eco-friendly effort Welcoming interior design: Signage
Ambient lighting, four televisions installed
25. User experience:
➢ What do you like about this store? The menus?
○ The interior design?
○ The mood?
○ The background music?
○ The technology (the buzzer)? Order online, in-store pickup option? Tablets? Ability to order through mobile apps?
○ What do you think about Shake Shack’s involvement in social causes? (ex: Bay)
Projective techniques:
➢ Persona: What type of a person / Who do you think will come here?
➢ Words: What adjectives come to your mind when thinking about Shake Shack?
What other places would you have considered when deciding to come to Shake Shack?
Did you intentionally come to Shake Shack or did you just come in because it was nearby?
Appendix B: 1-on-1 Interview Guideline
26. Introduction
➢ Thank you for participating in this focus group. All the information gathered during this focus group discussion will only be used for academic purposes. Our goal is to do a brand
analysis of a fast-casual restaurant, Shake Shack. We will first talk about the broader category, then do two little creative exercises about the brand and brand category, and finish
up with specific questions related to Shake Shack.
Broad questions about the product category
➢ What is important for you choose self-service restaurants (taste, speed, healthy ingredient, variety of menu, sit-down option)
➢ When do you dine in self-service restaurants? Why?
➢ What do you like/dislike about self-service restaurant? Why?
➢ What’s your favorite self-service restaurant? Why?
Sticky notes
➢ Adjectives that come to your mind when thinking about Shake Shack
➢ What qualities do you look for in a fast casual restaurant?
Grouping Exercise
➢ Let’s come up with names of self-service restaurants you could think of. Group them and provide us reasons why you grouped them like you did.
Personifying Exercise
➢ What kind of person reminds you of Shake Shack? If Shake Shack is a person, can you imagine this person’s gender, age, job, hobbies, outfits, where would you expect to see this
person, etc. Please individualize this person. You can also draw a picture of a person Shake Shack!
Questions specifically relating to Shake Shack
➢ How often do you eat at Shake Shack?
➢ Do you prefer Shake Shack over the others? Why?
➢ Why do you go to Shake Shack?
➢ How do you think Shake Shack can improve from what they are doing now?
➢ What do you think about Shake Shack’s eco-friendly containers/packages? Does this positively affect the brand image of Shake Shack?
➢ Are you aware of Shake Shack’s community support? like “Stand for Something Good” and #nokidhungry campaign.
➢ Does Shake Shack’s community effort make you want to go there more?
Appendix C: Focus Group Interviews Guideline
27. Appendix C: Focus Group Findings
Users
Prompt: List all fast restaurants that come to your mind (unaided
recall). Then, please group them according to what you think make
them similar to each other.
Group 1 (healthier menu, tasty menu): Chipotle, Qdoba, Canes
Group 2 (quick grab-n-go, lower quality): Panda Express, KFC,
BurgerKing, McDonald’s
Group 3 (not really good, variety of meny): GSU, Warren Towers
Group 4 (desserts place): Dunkin Donuts
Group 5 (healthy sandwich): Subway
Group 6 (burger and fries, higher quality): UBurger, BurgerFi, Five
Guys, In & Out
28. Appendix C: Focus Group Findings
Words that first come to mind
thinking about Shake Shack
Non-users
Prompt: List all fast restaurants that come to your mind (unaided
recall). Then, please group them according to what you think make
them similar to each other.
Group 1 (healthier menu, more expensive): B.good, Sweetgreens,
Uburger, BurgerFi
Group 2 (sit-down places, more meal-like menu): Zest, Panera
Group 3 (Mexican, healthy ingredients): Chipotle, Boloco
Group 4 (most known, cheap and fast, average quality): Dicos,
McDonald’s, Popeyes, Canes
Grouping exercise